Puntuación de los viajeros
2.0
Horrible experience . Mentioned many times I didn't need extra insurance. I showed the representative what we had purchased. Additional insurance was added when we were exhausted, jetlagged and didn't understand what was being added..why didn't she listen to us. We spoke with management but if course they sided with the employee. We will not deal with Hertz again nor will we give positive recommendations for itOpinión del 30 ago 2023
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8.0
The pick up was fine. They gave me an old and worn Chevy Tahoe after telling me there were no other options on the lot. When I went outside to find it, it was literally sitting next to a brand new model. I went back and said I preferred the new model and they let me switch, worked out in the end but very annoying.Opinión del 16 ago 2023
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8.0
No sense of urgency at the rental counter, the agent and process was slow, long wait line, which is not ideal after a long day of travel, getting luggage, taking a shuttle bus to the rental, etcOpinión del 1 ago 2023
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2.0
Reserve 2 hours to pick up your car. It was an absolute disaster at the denver airport. We didnt get out of there until 12:45 am.Opinión del 20 feb 2023
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10.0
Everything was smooth and efficient - the shuttle from the terminal, the fun surprise of being able to choose my own rental from the lot, super easy return - really it was excellent.Opinión del 5 sept 2022
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2.0
Waiting for almost an hour for a car that was booked to be told they didn’t have the car class that was reserved. “That’s the point of the reservation!” Two families before us we’re waiting even longer with the same issue. If I fly into Denver again, I won’t be renting with Hertz.Opinión del 26 jul 2022
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8.0
They said that we may have up to a 45 min wait for the car. A bit disappoi8nting given that we'd scheduled a pick up time and we met that window. We'd travelled overnight, so waiting another hour would have been a huge inconvenience. Luckily, after a couple of minutes, the assistant appeared with our keys.Opinión del 16 jun 2022
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10.0
My agents and pick up and drop off were helpful and kind. I was not pressured to upgrade and the entire transaction was quick and easy.Opinión del 8 may 2022
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10.0
Cleaner car would be better Very hard to find Fort Collins drop off. Denver employees very helpfulOpinión del 1 abr 2022
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4.0
P/u part was great, p/u a little early and was able to return a day early, was not thrilled with knowing that i would not be refunded the difference, first and last time with hertzOpinión del 15 mar 2022
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2.0
Flight cancelled- had to pay almost 100 cancellation- that is not rightOpinión del 7 feb 2022
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8.0
Service was fast and friendly.Opinión del 11 ene 2022
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