It was a standard 4 star hotel , room amenities could be upgraded . No 24 hour reception, key system (after 8pm )not explained to guests . Breakfast not kept replenished , on both mornings items ran out and no further eggs, cheese or hams where bought out. This is not good when you have 12 guests eating only bread and fruit for breakfast.
The most beautiful hotel and view in Ascona. The hotel staff were first class!!
This is a nice hotel, but it is quite high above the lake, so to walk into the center of Ascona is not very convenient. There are plenty of free parking. An excellent and varied breakfast
The hotel staff are fantastic and very helpful. expensive, no airconditioning
The location was superb overlooking the lake side and the rooms and balcony was spacious. THe hotel should provide some sort of taxi service from the bus station to the hotel. as the walk up to the hotel can be very tiring, especially when you just arrive. I also believe the staff can be a bit more polite.
Stunning view from our room as well as from the restaurant. Excellent food. Excellent service. There was no airconditioning. My assumption was that nowadays all 4 star hotels especially in warmer climates had airconditioning, so I did not check it when I booked this hotel.
It has a very nice view of the Lake and surrounding mountains I agree with nother review, that a four star hotel in 2009 should have aircinditioning in the room. Also the floor covering in both therooms an general area need an upgrade
Good location with nice view out to the lake. Substantial buffet breakfast eating out on the terrace. Good parking facilities It was very hot during our stay and it would have been nice to have air conditioning in our room.
Location, breakfast, large room. No shower in bathroom. Had to negotiate to use a shower in adjoining room.
In best position, across road from water, great location to restaurants; great village shops; lovely atmosphere
All was as described and good
We had a great vacation in Ascona and the hotel is excellent. Unbeatable location and very helpful employees. Good buffet breakfast. We would definitely stay here again. Nothing.
Very nice location, and the room of the top of the tower was very nice. Service was also very good. Staff was very friendly.
front desk staff was friendly and professional the room was very basic, in particular for their price. nothing like the rooms in the pictures - more what you would expect to find in an Ibis motel. nothing provided beyond the very minimum.
The attention and service of the staff was excellent, everyone was most helpful and very courteous. The location was ideal, very convienent for all ameneties. No
Excellent location by the lake. Beautiful building, old castle with a comfortable feeling. Gorgeous garden and excellent restaurant. The breakfast was great, too. We enjoyed our stay.
good acomodations,excelent service,
Beutifull lake view, exellent restaurants, helpfull staff. Extremely noisy (rooms looking over busy street, piano restaurant, fair ets.). Could sleep from 2 p.m. until 7 a.m. only!
We booked 1 night here based on other reviews. Although not easy to find this is a great place to stay with outstandings views over the lake. Room was a good size however for the price it could really do with being brought upto date. What you are paying for here though is the views and location.
The staff was incredibly friendly and resourceful. I lost my wallet and they went out of their way to help locate it. They also served complementary champagne and acted in a "high touch/class" manner throughout our stay.
The beautiful location, terrace and swimming pool
great view, excellent food, calm and peaceful
View and surrounding a little bit "old fashioned" and to many eldery people, probably because it's rated as a "silence" hotel.
it is an hotel that is getting a little old, so the rooms are quite simple and a bit small, still adequate and with lots of charm, the view is fantastic especially from the pool area.There are beautiful walks in the forests nearby which the excellent staff should recommend better.
The view was wonderful from everywhere at the hotel and it was one of the most relaxing hotels we have stayed at but we had great weather which helped. Great breakfast. No bathroom products were supplied apart from soap and liquid soap in the shower. I had to go out and purchase my own shampoo and conditioner! Not expected of a 4 * hotel. The beds were also a bit too hard.
very kind and helpful staff very much a german and swiss german atmosphere
Friendly, professional, well managed, first class hotel in a wonderful position No
El desayuno es excelente y la atención del personal muy buena Habitación individual algo pequeña
Tranquilidad y bien situado.
El hotel es de excelente calidad, lo notas en cuanto llegas. Pero creo que el personla podría mejorar, no se corresponde con el concepto del hotel. La limpieza y detalles sencillamente inmejorables. Como ya he dicho antes, el personal no es que fuera rudo o incorrecto pero se podría mejorar.
El trato del personal
El servicio es excepcional y la ubicación inmejorable. Es perfecto
Amabilidad del personal. Variedad de servicios No
Que esta centrico No
El hotel es maravilloso. El buffet perfecto y todo está perfecto.
Very good location. WiFi works well. Breakfast is fine. Room is clean and bed is confortable. Nice garden. Good parking. The room is rather small. They said they were giving us an upgrade, a superior room. I could not see anything special about that room. It was rather small.
Al llegar me informaron que me habían reservado una habitación de categoría superior a la solicitada, por el mismo precio (detalle muy apreciable). Su localización y su insonorización, pues el tren pasa a poca distancia. La amabilidad del personal de recepción y del responsable del bar. El uso gratuito de Internet.
El hotel esta muy bien ubicado como para recorrer la ciudad caminando. Personal muy amable y servicial. Habitaciones amplias y con todas las comodidades. El desayuno es muy completo y su restaurante economico y muy bueno. Tiene un parque muy lindo el cual podes descansar despues de un dia agitado. volveria sin pensarlo
La ubicación es buena para poder ir andando al centro. La limpieza un poco dudosa.
Ideal para temporada de verano, enfrente de la playa. Fuera de temporada playera para aquellos que les gusta sentir el ruido del mar y caminar, ya que esta alejado del centro, pero en un lugar tranquilo y encantador. Es muy elegante y tiene un desayuno de muy buena calidad. La relacion precio calidad excelente . No le encontre inconvenientes, teniendo en cuenta que mi estadia fue en octubre y el hotel no se encontraba en epoca de verano.
Aunque ubicado cerca de la estacion de tren, no se oian ruidos procedente de ella. el ambiente era muy tranquilo. plazas disponibles para aparcar el coche.
gostamos de tudo,esta muito bom.aconselho a visitar nada ,tudo optimo
relaxing bed pillow
It is a beautiful, relaxing place. The view is spectacular!
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
Room’s view The location
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
El hotel estaba sucio, las habitaciones en mal estado, nos fuimos al dia siguiente aunque teniamos reserva para tres dias.
Facilidad para aparcar gratuitamente en el hotel. El trato del personal. Algo caro.
Atención del Personal Necesita mejorar sus instalaciones
Amabilidad del pesonal. Ubicacion un tanto retirada del centro, 20 minutos a pie.
situacion, paseo de 5 minutos bordeando el lago hasta el centro de lugano, instalaciones
la relación calidad precio no es la adecuada
La ubicación de la zona es muy tranquila aunque algo alejado del centro Relación calidad precio. Es hotel es viejo y las habitaciones están repletas de moqueta que dan un aspecto antiguo.
la piscin,fitness y sauna. La cama de lahabitacion tambien era adecuada el ascensor de la izquierda tiena una puerta automatica que un ruido espantoso. Hace un año estaba igual.Las reposiciones del comedor de faltas no se hacen a partir de las 9y aunque falte una hora para el cierre del comedos
La ubicación, la atención del personal y el confort de la habitación
El trato de recepcion Para un cuatro estrellas empieza a estar algo justillo, pero el buen precio lo compensa