El personal era muy amable. Transporte gratuito perfecto! Un bar/Restaurante en el hotel lo habría convertido en un 5 estrellas
lo céntrico, confortable. el personal solo habla ingles, deberian tener personal bilingues por lo menos.ingles,español o frances.
The staff were very friendly and were able to accommodate all of my needs. The room was clean and large and was perfect for my stay. The breakfast was pretty great too- lots of food and pretty good variety, which was especially nice to see on a weekday not just a weekend! Parking was easy and you could come and go as you please, no guard letting you in and out (or having to drive your car up for you) like some places I've been at. As I was arrivingI noticed that there was a police station right near the hotel, which also made me feel even better about staying there (note: nothing caused me to feel unsafe during the stay, it was just a peace of mind to know there were police nearby). Maybe a 10-15 minute walk to the inner harbor which wasn't too bad.
Hotel and room was clean, good value for price. Nice sized. Maid knocked and removed the privacy thing from the key slot to unlock the door when we were getting ready/showering which is why we had the do not disturb/privacy thing in the door. Luckily we had the deadbolt on or she would've barged in because we couldn't hear her the first time with the water running. Also upon check out, our receipthad my name vbut someone else's address on it and we discovered they paid about $30 less than us. We foundthis unprofessional.
It was the location of my work conference, therefore I could pop downstairs easily in the morning. Upon check-in the front desk manager-in-training was quite rude when I nicely asked her if they had a king bed room available. Proceeded to talk down to me with very little respect and rolling her eyes. Even her colleagues seemed afraid of her. Had I paid for the hotel (and not my employer) I would have followed up. When I called room service to ask them for toilet paper, they gave me only one roll; and I even tipped well. On day of checkout someone knocked once on my door and proceeded to immediately open it at 7:30am (checkout is not until 12, mind you) waking me up and the door hitting the privacy lock hard. All she said was "checking out". I stated, yes- but not at 7:30 and closed the door. Completely terrible way to end my stay there. Upon conclusion of checking out, the same manager-in-training as was there initially gave me attitude when I AGAIN NICELY asked about the parking pass (as I had a certain days pass which was still valid yet the exit machine was attempting to charge me). I was quite nice about it, indicating that my final conference had just concluded and that my employer had covered the cost for the parking. She stated, "well it's charging you so you gonna have to pay". Worst customer service and attitude I have ever experienced. I am quite a passive person, so for me to feel this mistreated is completely based on the fact that it was terrible. Would definitely NOT recommend this hotel unless you want to be treated as if you were staying at a one star.
Loved everything about this hotel. Will come back every time I come to visit my daughter here in college.
The staff was extremely friendly and helped to make everything about my stay as convenient as possible. The interior, ambiance, decor and architecture were beautiful and opulent. The location to the harbor was awesome and just enough out of the way to not seem like I was on top of everything. I was not disturbed once by housekeeping when I was in my room. For the prices I paid it was definitely worth it. I didn't have a microwave or refrigerator inn my room which I think should be standard in all rooms. Out was hard for nude to keep drinks and left over food or snacks cold and I had to go downstairs to heat up my food. They accommodated more when and I asked for early check in because I arrived earlier then I planned. I also like that check out is at noon and not earlier and they didn't rush me to leave past noon. The bed was super comfortable, one of the best I've ever slept in. I liked that they had a little store also because my allergies were acting up and I was able to get meds. The free breakfast in the morning was very delicious. Also free coffee 24/7 was very nice. I would like them to provide free water bottles also. The complimentary shampoo, conditioner, and lotion were all name brand which I think is important and appreciated.the only real gripe I have is the elevator. There was only 1 for my side of the building. It took awhile sometimes but that's hardly a big deal. All in all I would stay there again. I thoroughly enjoyed myself. They also had a really beautiful outdoor patio with a fire pit but I did not partake. I also never knew if there was a pool and I would have used it I've I had a longer and not so busy stay. If they don't have one they should. I can't wait to stay there again. Nothing except that elevator.
Convenient location. Not necessarily the cleanest hotel.