Distance to elevator from check in was a severe problem for my wife.
The staff was wonderful. The rooms were outdated. The bed was not confertable. I have stayed in nicer hotels for less.
Delicious cookies! Friendly staff. Clean facility. A/C unit was noisy & woke me up several times. Rooms are not soundproof enough.
I enjoyed the overall cleanliness of the hotel, location, and hot breakfast. There was an incident with their computer system I'm assuming. The first day within the first hour of being in our room laying down, someone literally opened our door with a hotel key. They apparently doubled booked our room, so someone came in and that was awkward nonetheless. Then on the second day I noticed my card was charged for a full night stay when I had already paid for the hotel in full! I know they put holds on your card for incidentals but not for a full night stay. I wasn't even worried about the money, you just shouldn't have to deal with that kind of stuff while your on vacation. Its called vacation for a reason! So that was a mess and I had to sort that out. I must say the front desk lady was very helpful and polite in helping me with the situation. But its a little odd how the front desk manager didn't even contact me or apologize for the situation. ..especially when they have to authorize those fixes. I wasn't offered anything for the inconvenience and it was a little stressful, which it shouldn't have been. Very doubtful I will book there again after that.
The staff was very friendly and funny, no fear to joke and laugh with you, very polite. Room was very clean and beyond expectation. Check in and out was fast and easy
The breakfast staff was friendly. The room was on the shabby side. Strange bathroom. Odd pillows. Damp and sketchy carpet. And an inexplicable charge for $1.08 added by the hotel. I cannot believe that this hotel had this Kayak rating. I will not put much stock in them in the future, nor stay at a Clarion property.
Breakfast choices. Took way too long to check in.
Ubicación de la plaza Playhouse. Buen desayuno. Cena buena, pero muy cara. Personal amable. Las camas son cómodas. La piscina estaba fría. La habitación estaba caliente. Bañera de hidromasaje. Dos ascensores fuera de servicio. Muy frustrante.
La habitación tenía una bonita vista El personal era maleducado... el parking no estaba incluido en el precio.. eran 24 dólares aparcar... la habitación no estaba muy limpia
The room was spacious and very comfortable. Couldn't get a complete receipt for the room upon check out.
Absolutely loved the beds, the fact that you saw cleaning staff working and as a family we really enjoyed the pool and the breakfast that was provided in the morning (different both mornings we we're there). When we first arrived at the hotel, we were greeted with a wonderful front desk clerk who was very friendly and very helpful and the hotel was clean, bright and well maintained. We really enjoyed our stay and will definitely put Hampton on our list of hotels that we would return to.
The check-in clerk was very friendly & welcoming! Our "suite" was actually just a regular room with an added several feet of sq. footage - with a sofa..
Shower head noisy Blower for AC vibrated and was noisy
Staff Was Outstanding, Room Was Nice, And Breakfast Was Delicious
Good place to eat right next door so you don't have to drive far Remodeled was nicely done Remodeled but wallpaper falling down in areas and popcorn ceiling peeling off in the bathroom Cleaned up with a nice remodel but the low ceiling reminded me it was still just a shinny Clarion Hotel
Our room was incredibly comfortable and relaxing. Some of the best rest I've had after traveling for 2 weeks. The location made it confusing for an out of towner to access chagrin road. Right turn only at intersection??
Extremely friendly staff, complimentary happy hour and breakfast, roomy suites with multiple sinks
Spacious room Check in staff was not client-centered, outdated facilities, bedroom tv functioned poorly
The suite was very nice and the bed was fabulous. Its set up so the bedroom is far from the door which was eliminates noise and light from the hallway. Indoor Courtyard style makes it very noisy
lovely accomodations, indoor pool fun exhorbitant nonrefundable fees for pets
The staff is exceptional; the breakfast is very good. They provide a light dinner Mon through Thur.
I thought the breakfast was about average for the industry these days, the staff was better than average and that made it better all around. The room was nice and comfortable. The location was close to freeway access which helps in many ways and it was not so close that you heard the noise from the freeway. The staff tried to do make my visit a pleasure, even though the room was not as expected for a paraplegic to use. I am in a wheelchair and have been for over thirty years now. On the 11th of June I called the hotel directly because I received an email from them stating that my hearing disabled access room was ready for me. Since I am a paraplegic, I am going what the heck, so I called and explained why that did not work for me. After waiting on hold for about ten minutes I was informed that they had mad a chance and that my room would have a roll in shower and was on the first floor, When I arrived the room I got was not wheelchair accessible and was a hearing disabled accessible room. I fell twice during the week trying to get onto the toilet and that added to my pain.
La habitación era preciosa. Nevera y microondas incluidos, camas cómodas, limpio con decoración moderna.
Ni siquiera nos dieron una factura impresa o por email. Solo por eso lo califico de aceptable.
Era cómodo, limpio y el personal era simpático y amable
Location and quality of room. On morning of checkout, stepped out of room to retrieve something from car, and was unable to gain access to room without the assistance of front desk. Key to room no longer worked. Have stayed at this hotel in the past but never experienced this.
This guest did not leave comments about this hotel.
Comfortable spacious one-bedroom suite Guests coming to breakfast in their pajamas.
This guest did not leave comments about this hotel.
My family and I enjoyed our stay and look forward to returning in the future.
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Location and bed Wait to check in
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
Ubicación de Progressive Field y zona centro. El personal era muy agradable y servicial.
Gran ubicación, la gente, y un gran servicio de traslado. El aparcamiento debe haber sido compt.
La ubicación era perfecta Nada que no me gustase
El personal y las facilidades fue excelente
Todo el mundo era muy amable.
Ubicación Escaso. Moda
Cama Ubicación El baño está sucio - PELO POR TODOS LADOS Servicio de aparcacoche costó 8 dólares No había desayuno 26 dólares por aparcar - añadido al coste del hote - La crema del café en la habitación estaba cortada
The Glidden House is like stepping back in time. The staff and decor are of an earlier genteel era without being stuffy. No hotel chain feel here. Room service is catered from the next door restaurant - and the executive chef is a recent James Beard award winner - can't beat that! Complimentary breakfast on the sun terrace is a great start to any day. Air conditioning although adequate, was a little uneven at night.
1. Pleasant walks available through CWRU campus 2. Excellent complimentary hot breakfast 3. Very clean 4. Good size room 3. Other than A/C, the room was in good working order 1. A/C unit not effective in maintaining even temperature - I was required to keep the unit set too cold in order to prevent room from getting tepid 2. A bit complicated getting to Cleveland Clinic parking from hotel (this was a recommended hotel for visits to CC) 3. TV was flat screen but old technology - not HDTV