Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Kids in the adult pool
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
location and amenities nothing
Not enough self parking. Reckless driving through parking lot.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Me gustó que el hotel admite mascotas y tiene una hermosa piscina. El personal era amable y pudo atender a mi familia La limpieza del establecimiento podría ser mejor. Un huésped vomitó en el césped y nunca fue limpiado.
Buena habitación por el precio. El servicio parecía adecuado, aunque sólo me quedé dos días. Se admiten animales por una tarifa de $25 por noche. Internet MUY lento, aunque es gratis. La máquina de hielo de mi lado de la piscina no funcionaba, pero sí el del otro lado.
Ubicación, bonito baño Alfombra sucia y manchada en la habitación 246
la piscina y el jacuci muy caliente!!!!!!!!!!! falta el desayuno
la piscina esta abierta hatsa las 11 pm, las habitaciones son muy lindas la recepsionista de la tarde no tenia buena disposicion para el entendimiento
Sentir y ambiente Tiki son geniales. Personal amable. Las habitaciones necesitan una puesta al día.
Personal amigable, habitación limpia. Definitivamente una buena estancia y se lo recomendaría a otros.
Zonas comunes, piscina bonita, bañera de hidromasaje genial. Las habitaciones son muy modernas - La primera olía a deshechos humanos. El servicio es patético, conseguir un cepillo de dientes cuesta 1 hora y media y hay que recordárselo. Hay una "tarifa" de reserva - tenlo en cuenta.
Edificio descuidado Los ascensores olían mal y no funcionan bien Toallas sucias Cuarto de baño con accesorios rotos Dos lámparas sin bombillas
Semana increíble. Celebramos nuestro aniversario con estilo. Sin duda volveremos. Me encantó. Nada.
El personal era agradable, eso es casi todo. Este complejo estaba sucio y no era lo que esperábamos.
La zona de la piscina tiene buen dj para jóvenes, personal muy amable Las habitaciones son antiguas y el vestíbulo estaba bajo construcción
Precio Pene hinchable en la piscina, con niños delante
El colchón era genial en la segunda habitación, y el personal fue muy agradable El aire acondicionado sonaba como si alguien estuviera pegando con un martillo, que pueden para arreglarlo, pero me dijeron que no había nada malo, cuando empezó de nuevo pedí que me cambiaran de habitación, la nueva habitación tenía también sus problemas con el aire acondicionado
El personal era fantástico, agradable y dulce Me he alojado aquí antes de un par de veces. Creo que las habitaciones han visto días mejores, estaba sucia y no me importaba el mantenimiento. Algo decepcionados.
La fiesta de la piscina Restaurante pequeño y menos personal en temporada de vacaciones
Nightly parking fee on top of room rate, excessive charge
Close walking to shoppimg and restaurant's.
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
This hotel is really in need of a major rehab. The pool had scum floating in it.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
La ubicación es fantástica, bien renovado. Las habitaciones nuevas junto al spa principal tenían un aspecto genial y nos alojaremos en uno de ellos la próxima vez. Un poco ruidoso por la calle principal, pero no es un gran problema.
muy confortable, cama muy comoda, baño grande, y terracita con salida a la piscina. cerca de la zona de restaurantes de palm springs.
Muy buena relación calidad precio
Limpieza, confort. Las piscinas y Spas del jardín y sus amplios horarios. Poder hacer una barbacoa en los jardines. Nada. Todo perecto
Nice boutique hotel.
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
The atmoshpere around the pool and restaurant
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
pool, service $25 per day "fee" not reasonable
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
the starbucks coffee in the room and the layout of the room itself how old the furniture looked. hotel needs to be renovated! the check in reception desk employees were not as professional as i expected from a Hyatt.
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Me gustó el aspecto del lugar todos los brillantes colores Mientras yo estaba durmiendo mi marido se despertó para encontrar bichos en la cama. Lo dijimos en recepción y nos ofrecieron nuevas sábanas y nos fuimos. Después llamamos a la gerente Anna, maleducada y despectiva.
Corriendo Limpia mejor... Sustituir muebles de moda... Pintura
The fan made a loud noise. The toilet didn't flush. Called the front desk, but they didn't fix either problem. The restraunt/room service was closed. Valvet parking was mandory. $25 fee.
24 hour amenities were a nice feature. Mandatory Valet was a pain.
Beautiful property with wonderful amenities; Spacious rooms that are really studio condos with full kitchens and private sitting verandas; Extremely professional, polite, and helpful staff; 24-hr. pool and hot tub are almost unheard of at a hotel; Outstanding value for the price. Website indicated there was a $25/night fee to park a vehicle--this is not correct, it is a mandatory $25/night "resort fee" whether you park there or not (although the fee does include parking); Room needed to be re-vacuumed upon arrival; Fit-and-finish workmanship of the 2014 renovation to the rooms is somewhat below average--various gaps in finished surfaces, cabinets that don't close correctly, loose faucet in bathroom, etc.
Loved the staff and how welcoming they were. They have two pools, one salt water and one regular. The hotel is clean and looks like you staying in villas. The spa services mean they get someone to come to your room which I felt was misleading from what I read online so we didn't use it. There is a $25 a day resort charge which is really your valet parking. Just call it that. I did not see resort activities to justify the charge.
El personal hizo que mereciera la pena. Muy limpio y con buena comida y bebidas. Gimnasio inútil
La habitación era muy moderna y limpia. Un montón de cómodos asientos alrededor de la piscina. La habitación era pequeña. Bicicletas enumerados para préstamo no estaban disponibles.
Nos encantó nuestra estancia y disfrutamos de la apariencia moderna y diseño de los jardines y las habitaciones. Fabulosa piscina y sala de estar con bar y fuego. Excelente servicio recibido de todo el personal. Lo recomendaría. Nada.
El personal era muy servicial. La habitación estaba limpia y era cómoda. Buena relación calidad-precio.
El personal es agradable, precios razonables, un buen sistema de aire acondicionado. Al principio me dieron una habitación con una cama que estaba en un ángulo empinado, el pie de la cama quedaba en el aire, literalmente apoyado por una silla. Extraño. Después de tomar mis maletas por la escalera exterior y colocarlas en el coche para regresar al registro, finalmente me asignó una habitación en la planta baja que tenía una cama de verdad. No puedo imaginar cómo no sabían esa primera habitación estaba "fuera de servicio".
1. I liked the staff and how they made every effort to accommodate us. 2. Excellent lounge with a fabulous entertainer. 3. Excellent ambience Poor AC Poor Parking
Location. The beds were awful. Needs updating. Room would not cool.
Friendly staff. Flexible attitude to make my disabled husband's stay more comfortable. Live music in the piano bar every evening. Charming room and environment throughout the hotel. Good restaurant on the premises. Parking was the only problem. Not much of it.