The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
It was close to the centre of Cairns but not so close that it was noisy Nothing
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
Location Furniture a bit dated
Location. View. Rooms No complementary breakfast
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Comfortable and quiet.Good amenities Enjoyed our stay
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
por el precio no estaba mal y la atencion del personal era excelente estaba un poco alejado de la zona de la playa y comercial. Las habitaciones no eran lo mejor pero el problema era de limpieza ya que encontramos varias cucarachas en el bano los 3 dias de estancia. el desayuno era muy basico, cafe, tostadas y cereales, no mas.
Nada Esta lejos de los bares y restaurantes. El acceso a Internet gratuito es para un solo pc. Mi mujer y yo viajamos por trabajo cada un con su pc y nos querían cobrar 10au$ por día para darnos acceso en el otro pc. Deberían especificarlo. Nos cobraron 25AU$ por un early checking. Lo normal es así la habitación esta libre te dejen entrar y si no esta libre pues o, pero no a base de un extra.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
La terraza del desayuno es espectacular, la localizacion es muy buena y los recepcionistas son muy amables. Poca variedad en el desayuno.
La buena ubicación y el servicio del personal, solo estuve dos dias y no utilice el restaurante. El desayuno estuvo bien, aunque prefiero el cafe filtrado y no en polvos El ruido excesivo de los aparatos de aire acondiciando
Buena ralción calidad precio. Muy céntrico. El desayuno era poco variado.
Muy Comodo,buen desayuno
Está bien ubicado para movilizarse hacia las playas, es demasiado grande con muchas habitaciones por planta y sólo tiene un ascensor. Las habitaciones son amplias.
Su ubicación y confort
Lo unico destacable del hotel es su situacion pues su decoracion es muy sosa tanto en las zonas comunes como en las habitaciones que siendo correctas son demasiado austeras. Habia un cierto grado de abandono en las zonas comunes del hotel,detalles como sillones gastados y un tanto sucios te sorprenden en un hotel del grupo accord ademas del hecho de que el desayuno era un tanto caro para lo que ofrecian.
Situación: en paseo marítimo, junto muelles cruceros a Gran Barrera de Arrecife Cobran por internet
Habitaciones amplias con camas de buen tamaño. Muy bien situado cerca de zonas con ambiente y piscinas artificiales. La taza de WC nos la encontramos sucia. El aire acondicionado de la entrada estaba excesivamente fuerte.
Ubicacion en la ciudad. Cerca de todo lo interesante. No tenia conexion wifi gratuita
todo: localizacion, personal, confort de las habitaciones, centrico, desayuno espectacular, ... nada,
Ubicacion inmejorable. Buen precio aunque personal poco "friendly" Muy cara la conexion a internet
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
The view and the location in the central CBD. Rooms were too small.
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
Great location, nice staff and big rooms. Room rates can be too high
Pese a no estar en el centro de la ciudad dispone de un servicio de bus gratis al centro cada hora. Y la posibilidad de dejar las maletas sin cargo durante la excursión a la barrera de coral en la que pasábamos una noche y no podíamos llevarlas. Está un poco alejado del puerto y si quieres hacer una excursión a la barrera debes contratar el servicio de transfer para que te vengan a recoger ya que el bus al centro no funciona hasta la 10.
Los colchones eran malisimos
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
Self contained, central location
The staff were amazing! Willing to help arrange tours and answer any questions about the city.
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
Very central location, free parking, friendly staff with tour booking facilities
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
helpful staff Apartment cleanliness. Need to pay attention
Personal muy amable, hotel tranquilo Aunque es tranquilo se oyen los aviones ya que el aeropuerto esta proximo. Un poco alejado del centro
La atención cálida del personal, muy limpio, comodo.
Una habitación muy amplia y confortable. El personal del hotel es lo mejor que me he encontrado hasta la fecha. Muy contento con el hotel y su personal. Los desayunos en la habitación son muy buenos. La recepción es encantadora. Nada.
It was close to the airport where I was working frequent failure of the door electronic key to operate.
Very comfortable stay. Unfortunately I was only booked in for 1 night but would not hesitate to use this hotel again
Accessable Not all all, however they had no record of you having made a booking on my behalf. And yet your documentation said that I paid at placing my booking with you.
There is a liquor store and a pub right next door. The pub has a full menu of pretty-good food. Although the hotel is far from the esplanade, it is very close to the airport, so an early flight is a breeze from here. Pay by the megabyte WiFi-- Horribly expensive. WiFi should be pay for what you need during your stay or, better, should be considered a utility like water and electricity--just include it in the price. The distance from the esplanade was a bit far especially if you are walking.
The staff were incredibly helpful and very friendly. The room I had was very comfortable and clean with good facilities. The food in the restaurant was also very good. I would have happily stayed here for longer!
The room was clean (except the wine glass still had old wine in it) & reasonably well presented, the bathroom was a good size with the shower in the bath. Our previous deluxe room was far superior to this one. However it was still 26m2 as advertised, maybe we were upgraded on the previous visit & didn't know about it! I would class this room as standard & not deluxe. The reception said we were lucky to get a room, as they were fully booked and had to move rooms around. In the morning we were asked for payment as it had not been taken when the booking was made, even though the confirmation said it had!
I was definatly supprised at the hotel it is very nice inside not what i was expecting from looking at on the outside. The size of the family room was great and it was reasonably clean, i will definatly stay again There was snot on the walls in the single toilet and there was no shampoo and conditioner (house keeping issue)
friendly staff, the facilities in room was all sufficient, comfortable to stay, the availability of laundry machine was convenient.
Rooms were reasonable, good TV. On main road but noise not a problem. Entranceway a bit non-descript. Just so-so Too far away from city; no restaurants within easy walking distance; poor pool; air con set too high (got very hot during nights). Decor a bit 80s.
Easy location for us to attend a seminar. Walking distance to local hotel for evening meal. Breakfast was included & OK.
We stayed at this hotel because it was close to the airport and our flight was arriving late at night.
Me gusto que estaba muy proximo al centro de la ciudad y podia caminar a todos los lugares del el hotel
el baño no iba la luz y la cortina de la ducha un poco sucia
Me gustaron la vista y el balcon. La actitud del personal es lamentable y el hotel parece que fue de lujo alguna vez pero se esta cayendo a pedazos. Las cortinas estan sucias y las puertas rotas. El ascensor sucio. Las alfombras sucias.
The courtesy shuttle service to and from airport. The beautiful apartments. The layout and cleanliness. Excellent staff who were helpful and courteous and professional.
We found the staff were helpful, friendly and someone was always in attendance at the front desk to answer your questions or help arrange tours etc. The restaurant staff were exceptionally efficient and friendly.We extended our stay to 5 nights, at very favourable rate.
The staff were helpful and it was located close to the beach esplanade and a short walk to the city centre. My room was at the top of the stairs which were metal; the latecomers woke me up after midnight with their clomping noise.
It was close both to downtown Cairns and the airport.The room was spacious and nicely decorated. They did not provide wash cloths - only hand towels and bath towels. My husband was not able to figure out the air conditioning unit so the room became too warm and humid.
food is good
I stayed there with my wife as we were flying from perth to townsville not arriving cairns till 6.30p leaving 10.am next day so wanted something with a resurant and a free airport shuttle bus we were very pleased with the place main thing was the shuttle bus and resturant which were both good as we didnt intend to leave the premises I would stay there again
The green, quiet atmosphere, excellent restaurant.
Close to centre of cairns. Clean and neat and spacious apartments. Top floor could use a lift.
A little far from cairns center, but still close enough and wonderful apartment with 2 bedrooms and 2 bathrooms. Nice balcony and large living room. Staff very nice and helpful. Poor wifi in apartment and just for 2 people out of 4.
Su cercanía a lo mejor de Cairns Pocos ascensores, de hecho avisaban que a primera hora ses producían reatrasos por ello.
Habitación muy amplia y cómoda. El hotel precioso y muy bien ubicado. Nos ha encantado el hotel.