Good location. Very large room. Only one comfortable seat in a very large room. The 2nd person needs to stay in bed for a comfortable seat. Poor bathroom not in accordance with a 4* hotel. No separate shower.
The evening meal at the in house restaurant and the comfort of the bed. The room rate did not reflect the standard of the room. The rate was commensurate with a well appointed multi room suite, possible even 4.5 star when in fact the room was no better than any accommodation better than 50-60% cheaper in price probably 3 star. The mantra of this particular hotel appeared to be charge the guest for everything yet the room rate possibly should have been inclusive of a bit more, I mean I was being charged $470/night for the priviledge of sleeping and nothing more.
Room design - excellent layout for working and comfort
Visit relatives and do shopping.
the proximity to the canberra city walk and nightlife having to pay $15 per day for parking
Leaving Overpriced and poor service
Easy access to shops and restaurants, did not have to use the car could access everything on foot. The $15 parking fee per day and we had dinner at the Casino restaurant and became ill from the steak I ordered.
The room is clean, check-in process is smooth,staff is friendly, location is convenient Tiled floor is a bit cold for chilly days. kettle did not stop automatically when water is boiled - safety concern.
The bed was comfortable. This hotel is good if you just need a place to sleep - thats it. We did not like the restaurant. The food was poor quality. The soap in the bathroom was awful also.
Location Too much construction going on around the appartments, very noisy, We were unable to use the restaurant (couldn't fit a table for 2 in apparently), No room service (i.e no change of bedding or cleaning occoured during the stay)
it was close to all facilities. 'walking distance to shops and close to the city
good location-close to city and particularly close to manaka A little noisy at night -(there was a wedding on next door.)Still it was happy noise.
I was only there very briefly arriving at about 4.oo in the afternoon and leaving at 5 the following morning. The room was very comfortable, clean and had all Ineeded. Stff were friendly and helpful.
well-trained courteous staff and spacious layout booking.com seemed to hav ebooked the day prior to the one on my reservation printout. the hotel advised us that we were a no show for our evening and luckily I had a printout of our booking with me
Great room, excellent food, good gym
The service was excellent, the rooms were well equiped, and the hotel offered a very relaxing environment.
excellent service from staff
liked the shower too old, carpet is like a 2 star hotel. the room is very noisy with the out of date aircon.
The staff were very helpful. the location is excellent. the food was very good and well priced
Reception staff where helpful with locating offices I had to visit using Google Maps etc The room was cold on first entry and took some time to heat up
Elegant comfort, good location Buffet breakfast was very average, bar was crowded in the evening, also did not do mixed drinks.
was awesome staying there....The receptionist was nice...cant rememberher name tho....lost a pink camera. called back but the staff havent gotten back to me...
Our room was amazing and the staff were very friendly and helpful. I would definately recommend it
blackout curtain were good. great interior design
the layout and style of the room staff advised me that no food was available anymore .... however we rang the day before to check till what time the restaurant was open ... they said till 10 pm ... and I was there 9pm ....
We loved the trendy decor in the entrance area and quietness of horel room. We gave the hotel 5start rating and we have stayed at most other 4 or 5 star hotels in Canberra because we visit every 6 weeks. The carpet in the rooms was super trendy but not good on the eyes. Wish it was not quite so zig zag.
Great design mixing old and new. loved the staff and their approach. Excellent bathroom. Comfortable. Like not complain unless really bad and nothing was bad at all.
Recommend Urban Food for breakfast just round the corner - big serves and great coffee. The suite bath was great to relax in after a full day. Parlour Wine Room great food and beverages and attentive service.
Loved the decor, loved the service, loved the fact they didn't hesitate to discount our room rate when we complained that we specifically booked a room with a bath in it but couldn't take a bath as the tap was broken. We will be returning to Canberra just so we can stay in the hotel again!!!
it was new and everythign was fresh nothing
Good price, very helpful staff Sounds silly, but the pillow was big and I had trouble sleeping with it.
Lack of onsite dining facilities
Clean, modern and fresh accommodation. Car parking availability. Easy access to everything if driving. Walking distance from Dickson offices and restaurants.
The Hotel is new so everything looked and felt clean and very modern. Access from foyer up to rooms was quick and easy via the lifts. The room was styled as apartment as a 1 bedroom apartment with the bed located in a separate bedroom from the main living area and kitchen. The living area and room was also furnished with modern furniture and other décor giving it all a very sophisticated look. Access to the restuarant facilities of the sister hotel next door was also appreciated. The Hotel backs onto what looks like the ABC TV broadcasting studio. At night a generator could be heard from this adjoining property and the noise could only be reduced to tolerable levels by keeping the bedroom window closed.
we could walk to eating venues
Reception were pleasant and helpful and staff were courteous Lack of storage space
Very convenient location to the centre of Canberra The shared parking facility menat we had nowhere to park the car as the car park was full of casual parkers at the adjacent restaurants and night clubs. We had to walk from a long way away late at night.
Able to order room service breakfast late at night The rate charged ($350) was ridiculously high for the standard of the room, and the hotel smelt bad
Location is good, easy walk to City Centre restaurants. Rooms, including bathroom, very basic. Bed and furniture are cheap goods. They also have expensive charge to park under hotel in very narrow spots.
The location was convenient and the staff were friendly and helpful. The restaurant could benefit from upgrading the menu; though prices were high and quality rather poor. The additional fee for parking was not appreciated!!!!
Having booked the two bedroom apartment - aided in privacy and personal space when travelling with an elderly mother-in-law. We also appreciated the location - central to ANU (we were visiting our son), shops, resurants etc. I cannot think of anything that I disliked - only would have liked to stay longer!!
Sleeping, ease of access, very personable staff. Price (mediocre quality at relatively high cost). For this price I was expecting a much higher quality hotel.
A location. Awful it was. The breakfast for a value was a waist of time and money. Crowdy, and no food at all. One towel was provided though 2 of us was in the hotel. I called a guest service they promised to deliver another one but failed to. I was suprised that a toilet could be devided in 2 parts. One - the toilet itself and a shower are separated from the bedroom and another part is with the room. Never again Novotel
Location. Cleanliness. Poor facilities at breakfast. Coffee machine was constantly running out of supplies(milk & coffee) and wasn't fixed. Couldn't get a coffee with milk from the machine. Requested cappuccino from bar and after a long wait finally received one - which would have been an additional cost but they waived the fee. Steak was grossly overdone at dinner (requested M/R) and was sent back.
Relaxing comfortable and enjoyable
Wonderful room & great location. Room service, ordered breakfast the night before and had to request twice where our breastfast was the following morning.
Value for money, staff were friendly and hospitable and facilities exceeded expectations.
Very clean modern room. Friendly staff. Will stay again.
Location, close to attractions
Central Canberra location. Interstate bus terminal under the hotel. Convenient to public transport to most areas of the Capital Would be handy to have a coffee shop in the hotel
Excellent staff and service Excellent facilities Good food and wine selection Separate basin and vanity from bathroom in order to double as a pseudo kitchen not overly practical Food and beverages a bit pricey I.e $8.00 for 600ml of water which brand could be bought from supermarket for under a dollar?
Location and ease of getting around Canberra from it,also light airy room.I quite liked the basin being separate to bathroom. I was not impressed with the house keeping staff knocking on our door at 9am to find out what time we would be checking out,especially when we had an 11am checkout.When I mentioned this at reception the gentleman suggested it was a bit early for a Sunday but I don't care what day it is . I have never experienced this anywhere else
Updated décor and bright, fresh bathroom. Very spacious. Extremely comfortable bed. Room had absolutely everything one could need. Clerk at check-in wasn't as helpful as I would have liked. I explained that I was traveling with my 85-year old father and his 83-year old partner and wanted to get them into their room quickly as they were really tired from a long road trip. The clerk had no flexibility to allow me to settle them before dealing with the credit card etc. (as if I would run out and leave 2 octogenarians behind!)