El trato recibido. Un buen bar restaurante. La habitacion un poco justa pero limpia y con baño correcto
la cercania a las estaciones su ubicacion en la ciudad y el trarato del personal tambien su confort para mi gusto personal la ropa de la cama es muy calurosa pero eso me ha ocurrido en todos los hoteles de inglaterra que solo utilizan nordicos y no hay colchas mas ligeras
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
The comfort of the room, and the fixtures & fittings of a high spec.
very comfortable and welcoming. breakfast very good. good value for money
Fantastic spot and the staff could not have been more friendly or accommodating
Lovely location, friendly staff.
La localización El servicio escaso de desayuno
Es una posada tipo siglo XIX magnífica. Céntrico en la ciudad y con un servicio muy cordial. Muy buena calidad, volvería sin pensarlo. Los horarios de las comidas, son muy estrictos.
Tipica posada eduardina, buen pub con variedad de cervezas, muy bonito. No hay conserje de noche, unos compañeros tubieron que dormir en el coche al llegar tarde habiendo avisado no habia forma de localizar al responsable. Las gaviotas meten un ruido endemoniado
El hotel tiene encanto, es una casa anigua 2 cosas: 1.-Para desayunar tardaron 1.10 minutos en servirnos ya que el desayuno no es buffet y solo habia una camarera para mas de 40 personas, por ello no hubo ninguna compensacion. 2.- La recepcion estaba cerrada siempre y tenias que buscar tu al personal del hotel por el pub o el resaturante
Rooms were comfortable, clean, with nice ensuite. Bed was lovely. Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.
the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled
Easy and with a family of 5 plus dog it's hard to find somewhere that works - we had adjoining rooms. It was handy from the motorway and did the job. Overnight motel.
Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast. Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.
lovely large room no
There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....
Clean and bright environment No lager on tap on night I stayed, and excessive price of bottled beer.
Quiet, discreet, clean, easy good car park, hotel not in town center no fast food or possiblilty to eat a meal, but good breakfast
The staff were very pleasant and helpful. The breakfasts were very nice.
The staff were fantastic, nothing was too much trouble for them. They were friendly and extremely polite
The reception staff were wonderful. The "bar" closed at 23 15. With it then taking the night portaging team 45 mins to fetch a soda water and orange cordial. The gym closed too early and opened too late, as did the swimming pool. The foyer smelled of faeces, and everywhere else smelled of stale cigarette smoke.
The dining room was too cold to sit comfortably.
not a lot...depressing place depressing, old fashioned, unfriendly staff who looked at you as if you had 2 heads if you asked them a question
leisure facilities restricted food menu at lunch time
Staff friendly You had to go outside the main building to a separate one for the bar and restaurant. There was no proper lift in the hotel.(some very odd,folded lift contraptions by the side of some of the stairs.)There was only a carvery menu in the evening and the fish I ate there was tasteless (no fried fish just boiled cod.) There was very poor lighting in the bedrooms.Generally,the hotel had a very seventies,old-fashioned feel to it.
Hotel very tired overall- updating work is mentioned when you book, but price doesn't reflect this enough.
The Breakfast was good The Hotel was very old and in major need of renovation. It currently has an 80's feel to it. The leisure club, was old with run down facilities. The prices were doubled for the Cheltenham festival which was unfair.
We had a problem with the other guests (rugby team) and the staff were brilliant about it, we had to check out early, but there was no fee or problem just very apologetic staff Dated bathroom decor
I loved the friendly staff and the room was great! First time in England and I felt at home! Nothing to complain about.
Staff were excellent - we had a problem with the noise outside our room in the evening and they upgraded us to another room immediately. There was also a problem with parking, for which we received a parking ticket, however the manager at the hotel could not have been more apologetic - he immediately refunded the cost of the parking ticket and gave us a complimentary evening meal. The food in the hotel was excellent - especially the evening meal - I would recommend this as a place to eat. The staff went out of their way to be helpful and I would recommend this hotel with reservation.
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
As above - price of drinks
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
THe hotel and location
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.
Sp0tless Communal check in bar and resturant multi purpose area not satisfactory
Brand new hotel, ideal for what we wanted None
Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again. On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.
the cleanliness of the hotel and it was quiet and peaceful the only issue we found was the bar isn't open for serving alchoholic drinks after midnight and there isn't room service
Staff very helpfull. Possible to walk to town. Hot part of breakfast wasn't hot. WIFI is a total rip off at £9 / day. Bought a contract-free usb modem stick from T mobile in the town instead.
it was handy location for visiting family we were not informed that breakfast times were different during the week, we were not informed that we could have a portable heater because our room heater wa not working.
I paid in cash for my hotel room and I was both irritated and annoyed that I had to provide means of identification. What for???
Room was very basic - no phone, no connection for mobile phone and no opprtunity for internet access although I did not need that. The razor socket was hidden in the bathroom and I had to ask where it was - seemingly a common problem . either change it or put up a sign to show where it is.
The design of the room was good & en suite good size Window had been left open and room was cold all night as heating not man enough to cope with cold night. Only one set of towels had been left in the room
The bed was very large clean and extremely comfortable There wasn't enough tea or coffee supplied in the room. But was quickly supplied by the reception staff
This hotel had a good clean room and a good medium to fair bed. I use Premier many times a year and this is by far one of the best I have staid in.
Polite and helpfull staff, Harsh (modern) lighting in room. Expensive for a Premier Inn, presumably cashing in on Cheltenham horse race meeting.
Staff polite, and professional Housekeeping poor, mould in bathroom, residue of vomit arounf toilet lid hinges.
As always with your hotels a good standard of cleaniness,comfortable bed and a good shower. Receptionist was unsure of the booking process.
The bar was very welcoming and olde worlde
We were looked after very well and the breakfast was good Bathrom was a little shabby. e.g the soap holder was rusty and the bath room wasn't very warm. The blind was broken. Our bedroom had obscured windows and there was no views whatsover. The bed was very hard
For a very old building I was pleasantly surprised by the modern look to the reasonably sized single bedrooms. Breakfast was ok except fresh tomatoes would have been much preferable than the tinned variety
Asked for a vegetarian breakfast which was very well provided for. Very pleasant staff. Rooms rather tired, blackout blind or curtains in the bedroom would help. Two bedside lights instead of one and an overbed light.
Nice Building Be prepared to pay for room immediately on arrival. Heating is only put on from 4.00pm to 11 pm. Bedding- only one pillow each and covers extremely worn. Bathroom could have done with a good clean. Watch our for an extremely surly landlord.
The hotel and room were beautifully warm on a very cold night. Welcoming atmosphere and food was genuinely home-cooked and very reasonably priced. Full English breakfast incl at weekend. Plenty of parking. Shower could do with updating!
Lighting not bright enough in room
Friendly Staff, nice rooms, easy access, good parking facilities. Reasonable price for rooms. Poor food quality and small portions for price. Badly cooked and inconsistent portions for breakfast.
Clean and warm Mix up when booking in
Newly refurbished room was to very good standard, king size beds with great mattress always puts Premier Inn above Travelodge in my view. Food at Wheatstone Inn next door was good, very wide ranging menu, though staff a bit slow and had no idea how to put bill plus a tip on to a credit card payment. Breakfast was good, but not quite to standard of oher Premier Inns I have stayed at, out of Jam by 9 on a Sunday morning,
Some staff were extremely friendly and helpful.
Good clean Functional hotel ideal for my purpose
Friendly efficient staff who were aware of my booking and checked me without having to wait. Nice clean room.
Comfort of room and good security standards. Hotelmeal prices expensive.
clean, friendly I feel wifi access should be free
Clean, comfortable accommodation and good competitive rates. Good menu selection in restaurant / bar. Location of hotel. You need a car.
It was convenient for a short break in the Cotswolds Children running around playing hide and seek, so was very noisy upstairs. Christmas Party noise in dining room encroached into bar, it would be a good idea to have a bi-folding divide which could reduce party noise on other guests who just want a quiet drink
the staff were friendly and very welcoming. hotel was very clean.
TOURIST NO LIFT
The attitude and manner of the Operations manager Andrea Eldenbridge I book a delux room for our 30th Wedding annaversary. When we arrived we were told the online system had double booked so we didn't get a delux room. We were assigned a down grade (between standard and delux), a disable room, after unpacking we found the lavatory didn't flush properly. We were then moved to a standard room. which was a disappointment. However the staff tried to compensate, we got a fruit platter with icecream, though we were going out for a meal (which we had to go off site for because the restuarant could not accommadate us at the time our friends wanted to eat), and I got some Priority Card points to soften the blow. The staff tried to compensate, but a milestone anniversary was marred by this visit.
the food was amazing and room was spotless. my stay was perfect from finish to end.
Convenience for sightseeing. Pool and steam room Poor choice of beers in bar
friendly and efficient staff surprised at the style and feel of the restaurant - it looked like a poor mans ikea cafe not something from a hotel of this standard
Staff very friendly and efficent, room very clean and modern, excellent breakfast. Ideally situated for shopping in Gloucester or Cheltenham, ample parking and would definately stay here again. Leisure facilities appeared a bit tired and jaded. Pool area in particular could do with a re-vamp.
The hotels bar was friendly and there was a good variety of snacks offered. The breakfast was an excellent standard. The room was comfortable and clean.
Leisure facilities Catering and attitude of most of the staff, who were less than customer focused ie they gave the impression they did not want to be there
El Personal del hotel ha sido atento, correcto y eficiente. La habitación era pequeña. No guardan la misma relación calidad/ precio todas las habitaciones porque reservamos cuatro habitaciones y todas eran diferentes. Había demasiadas escaleras sin ascensor.
La habitacion esta bien, el hotel esta en un entorno muy bonito, en la naturaleza, personal muy amable. La poca señalizacion que hay para llegar alli, es un poco dificil.
La relación calidad precio No dispone de ascensor
Hatton Court it`s a beautiful place. We stay only one night. All the hotel services, the staff, the rooms, the breakfast,... are very good. The location it`s a bit difficult to find it, but the explanations at the booking web page is Ok.
Real charming place with clean and nice decorated rooms. Good service in the bar and really nice english breakfast. no
Clean and tidy. Uncomfortably hot, no way of turning down the heating. When we woke up it was 29oC !!!
Hotel was clean Far to expensive for a 2 star hotel
No towels supplied in our room. We assumed that they mustn't have been part of the service, so we bought some from the Tesco nearby. Next day we found out that they should have been supplied but had just been forgotten about. Not impressed!
Access to main roads and the city quick and easy. Although we were charged for the internet we had a very poor service, it was forever going down. head-b board to bed had a very sticky/dirty feel. had extra towels to hang over it to stop hair from pulling.the bed was not the standard of other premier inns that we have stayed at.
The hotel is well located for doing business in the nearby industrial park. The adjacent restaurant had terrific service and the food was quite decent for a pub chain. My dinner was relaxing and very pleasant and mere steps from the hotel - which made it very easy. The breakfast, included with the price of the room, was well above hotel chain standards - far better than Holiday Inn Express. The bathroom fan starts when you turn on the bathroom light and continues for a designated period after the lights are turned off.
15 mins drive from Central Gloucester. Good clean, value for money hotel.
friendliness of staff limited hospitallity tray
Large room. Comfortable beds. Nothing
Great quality room no
Good location The general uncleanliness
Staff and owners were friendly and welcoming. good food too
Friendly staff, lovely view from room, quality furniture, nicely set out, easy to find, comfortable bed Tv had no remote,room was rather cold even though there was an electric heater
Location, view from the room, convenience for travelling with dogs, helpful staff, enormous breakfast! There was a slight lack of attention to detail: I had to ask for water glasses for the room, also there was no teaspoon with the tea-making facilities.
Good food, friendly staff. Lots of scary single track roads on the way
the food was excellent, staff very very heplful the shower only worked with cold water,heating was knocking bad did not get much sleep room could be a bit bigger
Staff were very friendly Towls need replacing they were clean but very old
Everything was fine.
People were extremely pleasand and were very accommodating. Made to feel most welcome.
Amazing staff!! Extremely helpful, friendly. Made us feel so welcomed and at home! Will definately stay at this hotel again! Can't rave about it, wonderful experience! The scenery is will take your breath away! The breakfast was as my daughter said "awesome"!
Quiet, relaxing, Comfortable.
Excellent breakfast. Beautiful building. Generally a good location. We thought we booked a room in an elegant mansion. What we got was an Annex room opening directly to the outside. Room was large but not really top spec. Essentially we thought the room represented poor value. Also the bathroom shower was very poor (poor flow and only luke warm water)
The hotel is situated in quite picturesque countryside with panoramic views from the gardens. I really enjoyed the service showed by all members of staff during my stay, they were most polite & helpful with my needs due to the fact that I suffer with "MS". The only downside to our stay at The Burleigh Court Hotel was having to leave this establishment to go home.
A great country house with magnificent views, including from the room, and a great bar and restaurant. Young staff were friendly but generally clueless and easily confused by questions as simple as "Is this a poppy seed bread?" "I don't know, I think it's just bread." LOL.
A relaxed and welcoming atmosphere, in which we felt at home, yet with all the benefits of quiet, polite, but not overly formal hotel service. A delightful hotel in a lovely setting.
The beautiful location, the lovely rooms and the sevice were all excellent.It was very peaceful and the gardens were very impressive.
The room, the location of the hotel and food.
The situation is wonderful; the staff are friendly and helpful; the rooms are comfortable and pleasing, and the meals are excellent.Very very little. Two minor observations: could there be a little more variation of the dinner menu? And could the quality of the ?white bread used for toast and fried bread at breakfast be improved
The setting was absolutely beautiful with a fantastic view, we were upgraded to a suite (no. 23) on arrival which was gorgeous. Staff were extremely helpful and friendly. Strongly recommend it! Absolutely nothing, everything was perfect! The only thing we would say is if you go on their website, please don't be put off by it as it seems quite out of date and doesn't show Burleigh Court off as much as it should/could do.
Beautiful setting, wide range of facilities and comfortable room. Excellent food, home made. The dinner was a little overpriced.
the staff were great food was very poor apart from the breakfast!!
friendly helpfull staff room on first night too small for a double, changed room second night all ok
It was such a beautiful setting and the hotel was very convenient for visiting Gloucester Nothing
lovely setting ideal location for exploring cotswolds we had the last room available which was atwin not a double as booked. The rooms were extremely warm(too warm) even with the fan supplied. Breakfasr was pletiful and varied but very average buffet style and the warmers tend to dry the food out and not keep it very warm at all. The second day was slightly better.
nice location, good but reasonably expensive food all or nothing heating that sounded like a bank of extractor fans. very staid atmosphere. the most uncomfortable bed i have ever not slept on, not what you would expect from a "quality" hotel. we may still visit again but will run a mile if they try putting us in room 240, a definite no-no.
the staff were excellenet, gave lots of advice and were very customer focussed
The professional friendly staff. Having to trudge up to our top floor room. Did not know there was no lift.
Fresh friut at breakfast, comfortable surroundings, friendly staff
The service in the resturant
Room was very comfortable, restaurant was excellent, breakfast was excellent, staff very friendly and helpful. Breakfast was very well staffed. The gym is the worst I have seen, the pool, sauna etc is great, but the weights area was shockingly bad. I was able to get a session in as no one else was around but the weights area can only accomodate one person.