The hotel was extraoridnarily clean and you hardly ever saw the staff; but should you need someone of something they were there very quickly to assist the concierge was perfection and the bell captains were super helpful...This hotel made our honeymoon fabulous everything was perfect
The style of the hotel was very chic and contemporary. Nice quality and style. The staff are very friendly but need more training. The service was clumsy - not 5 star quality. I was told that this was Honolulu and to drink tap water when I asked about bottled water for our room. I had to keep asking for bottled water, which is complimentary, but forgotten in our room more than twice. My other requests (bath products, champagne in room on arrival) were not carried out accurately. They didn't refill the bath products and when they did the turn down service, they removed the dirty bath mat but did not replace it. We often stay at the Mandarin in Tokyo where the service is simply perfect. Lots of kids in the pool which I didn't expect but at least all of the parents were extremely attentive and polite to us.
The pool is really nice! The rooms were luxurious and the staff were very helpful. It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
very comfortable yet stylish. welcoming shell lei warmed my heart at the check in. simple but well designed kitchen made me want to stay longer and enjoy cooking. the pancakes i ordered for a breakfast at the cafe at the lobby was pretty salty. i was not familiar with pancakes being salty...
Staff was very professional and catered to every need View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
Breakfast buffet is a little poor considering its cost $30 per person
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
View, location, pools, spa options
Adults only Pool. Beautiful room. Great Bar service at pool. drunk lady from Chicago in Pool.
The adults only infinity pool. Amazing!!!! 10/10 The location 10/10 This is my second time staying here after visiting 2 years ago with a friend. The most trip with my fiancè. The price seems expansive however I can assure you it's definitely worth it. The pool and location best in Waikiki. We had a standard city view room. And the room was a decent size with all standard features. The location and adults only pool, make this the best hotel I've stayed at. They also have a great kids pool if traveling with a family, with slides. Loved everything.
Even though it was only 1 night. It was amazing! I've stayed at the Sheraton Waikiki before and each time it just keeps getting better and better.
Great last minute stay here! I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.
We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price. Infinity pool for adults only. Internet connectivity in and out.
- Interior design and grounds right on the beach - Adults-only pool - Friendly, professional service - Great hotel entrance - High speed elevators - Rooms were clean and good, but not luxurious - Resort charge of $31/day seemed steep for wi-fi usage - Breakfast buffet of $28/person was overpriced for the quality
The line to check in/out was very long.
Overall very gd!! Infinity pool was perfect! Our room card was not working eventhougn we have not rven checked out. So we wasted our time wating security and got new card etc..
Las vistas al Pacifico con la gente haciendo surf mientras desayunabamos en la habitacion a las 7:00 AM¡¡ increible¡¡ nunca pense desayunar a esa hora en vacaciones. La playa un poco pequeña y la zona piscina, pero mi marido se levantaba y siempre teniamos sombrilla y hamaca en la playa,
La ubicación y el hecho de que haya conservado las características antiguas de la arquitectura en el vestíbulo. Las habitaciones estaban en la media como mucho. Todo estaba un poco anticuado.
La ubicación era increíble. El personal fue muy amable! La piscina no es el mejor.
Me encantó todo. La habitación era cómoda. Gran ubicación. Hotel hermoso.
Gran ubicación en la playa. Algunos miembros del personal lo intentaban pero no sabían cosas básicas. Los ascensores tienen un extraño sistema de llamada y es muy lento y lleno.
La ubicación, la limpieza, servicios, relación calidad-precio Nada que no nos guatara
When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.
Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding. Daily parking fee, breakfast was just OK. Slow and small elevators.
Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
Its location was excellent - easy walking distance to key city attractions
The rooms are well appointed for Hawaii, location is fantastic and close to everything you need in Waikiki. Construction noise was a pain. They start work from 7am so couldn't sleep in. The wait for the lifts was also slow but not too bad if your willing to have a chat with some of the other guests.
Staff couldn't be more friendly or helpful. Very accommodating. 1/2 block from Beachwalk Room smelled musty, other guests smoked in their nonsmoking rooms.
Friendly staff and close to the beach.
Service was great and staff very friendly and helpful. Not beachfront and the room I was in was a little bit in need of an update.
Nice room, nice hotel. Cocktails in lobby in the late afternoon. We were told at reception that they had stopped including free parking, even though our reservation paper said our price included free parking. It was resolved in our favor then and there.
Ocean view + staff awkward bathroom too ight
Proximity to beach and shopping Request for a delux ocean view prime room with king size bed was not handled well. Room with king size bed was not available on arrival even though room was booked in February 2010.
Staff went above and beyond to make sure our stay was enjoyable!
The staff were very helpful. We had our room upgrade due to availability indeed. The location is perfect either to go to the beach or shopping. The lobby and the pc rooms were very cold. The difference to the outside was unpleasant.
Close to beach - staff tried to be helpful. Location fine for shops. The loading bay for neighbouring hotel was next door resulting in lorries parking and unloading throughout the night. Very noisy indeed.
Good location, comfortable bed, very good location easy access to the beach and lots shops and restaurants around. The hotel staffs are friendly and helpful. The water of the shower is a little bit small, but is ok.
it is convenient as it s close to the beach and the shoppings and the restaurants/ food court. The hotel is clean and nice/ comfy. THe staff is attentive and show that they care. Good words about William who works at the conceirge who was really helpful and was willing to help us in many ways. I really appreciated his help. really good that they offer free internet use. the toilet is too small and abit squashy.
The hotel is at the middle of Waikiki. It's not right by the beach front but less than 5 mins walk. The hotel is very clean. The bed and pillows is clean. Kamaina free parking Slow internet connection
Staff was nice, facilities were mostly clean, and you can't beat the price The floor was dirty, the room was small, the chair was rusty.
The location was great! Right in the middle of the shopping area. We didn't like how one of the staff was very rude to us. I felt I was bugging her with my questions. Our room key didn't work and I asked for a new one and she rolled her eyes at me.
Location Bed was really small
I enjoyed 2 nights here and then looked for a bit more savings. I actually went to 3 other hotels in the 100-150 range and looked at their rooms. Nasty. Old, outdated, musty, mildewed... the Shoreline Waikiki is not fancy, but it sure is clean and smart. So I went back and rented another room for 3 more nights. Rooms are small. Rooms were clean! First room, on 6th floor, was a tad shinier and newer than second room I rented on 5th floor. I suppose it had seen less traffic. Hotel staff was friendly, there's coffee and iced tea downstairs, there's a simple but clean and effective pool on the roof. All the design/remodel choices are one smart notch above budget. Hotel is a few feet off of Kuhio, in the midst of the Waikiki tourist district. Beach is a 5 minute walk. No complaints at all. Heartily recommended. Hotel taxes in Waikiki are high, so a $119 room bills out at just under $135.
I loved this hotel. It is very clean, very professional, they give a lot of attention to the small details. Housekeeping does an excellent job as well as the front desk people. I did not want it to leave. I will stay there in my future trips Everything was perfect
location close to everything ........ honestly I don't have anything negative to say. I would stay there again.
The only thing I like is the location and have to say : you pay for what you get. Serious construction going on with their lower level restaurant, best to stay out of lower floor. I stay at 5th and still can hear the noise, start as early as 8am in the morning. Better to check and make sure they construction is finish before you make your decision, or demand upper floor room. The house keeping was horrible, 3 straight days without reloading the shampoo and facial towers... no washing cups, no wiping the table.. overall house keeping quality is poor.
Location & value. Parking in Waikiki was expensive.