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Hoteles en Puerto Aventuras

Hoteles en Puerto Aventuras

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Puerto Aventuras, Quintana Roo, México
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Temporada baja mayo
Temporada alta marzo
  Precio medio (entre semana): $10402
  Precio medio (en fin de semana): $10465

el mes más barato

26%

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el mes más caro

21%

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Detalles Opiniones
Este alojamiento de Kantenah, en primera línea de playa y cerca de un campo de golf, te sitúa a 4,6 km de Playa Xpu-ha y a menos de 10 kilómetros de Marina de Puerto Aventuras y Club de golf de Puerto Aventuras. Cenote Taj Mahal y Cenote Cristalino también están a menos de 10 kilómetros.
9.1 Excelente
Ventajas: Casi todo era maravilloso. ¡el paseo por el centro y los masajes eran geniales!
Desventajas: La playa no es genial, ¡pero las piscinas lo hacen! Y soy una persona de playa. Lean que otros se quejaron de la música en la piscina, pero deben haber arreglado eso porque la música era super débil y realmente inofensiva y agradable.
10.0 Excelente
Ventajas: Fabulous immaculate hotel. All restaurant options are all great with plenty to choose from. Facilities are great, big gym with lots of space, several pools and bar areas.
Desventajas: Honestly there is nothing we didn’t like, perfect service and facilities.
10.0 Excelente
Ventajas: Everything about this resort was awesome. From check in to check out the experience was perfect. I have stayed at all inclusive resorts before but this one was hands down my favorite. The food was great, spa was amazing and the room was perfect. Looking forward to the next time we come back.
Desventajas: Sometimes drink orders by pool take a while and there is no complimentary sunscreen station. So bring some, else it’s $24 at resort.
10.0 Excelente
Ventajas: Fabulous resort - restaurant choices were suburb, facilities excellent and overall the staff were super professional and helpful. Great value for money. Highly recommend!
9.2 Excelente
Ventajas: Atención, instalaciones, servicio.
Desventajas: Opción de late check out algo cara
9.0 Excelente
Ventajas: Food incredible, restaurants are truly good, decoration is really nice, full of details of high quality. The room is amazing, with a jacuzzi in the balcony looking at the sea. Amenities are great, the main bar is great, the pools are super nice. Beach is also nice, quiet, and beautiful. Staff at the rooms, restaurants and front desk are great (not at the pool).
Desventajas: The entretainment was not well organized. They never announce plans (for instance, one night there was a beatiful cinema over the pool with noone looking at it). Their excursions at the hotel are overprices (by about 50% extra than the people at the beach offers for the same service). Googles for snorkeling and kayaks are seldom available and third party organized. Staff at the pool bars are not welcoming. The rest of them (at the room, the fron desk, the restaurants etc. are great thought).
9.0 Excelente
Ventajas: La cama comoda , buena iluminacion preciosa vist
Desventajas: En la tarde no nos hicieron cambio de toallas 2 dias de los 4 que estuve
9.0 Excelente
Ventajas: Great staff - very kind and fast service
Desventajas: The Mexican restaurant
6.3 Muy bueno
Ventajas: Property is amazing!
Desventajas: A lot of staff running around but no one is actually helping you. Had en episode where a waiter kicked us out of our sun beds, lying to us...probably because someone tipped him more. Nothing was done by the managers. We were left humiliated and annoyed
10.0 Excelente
Ventajas: From the moment we arrived @ Unico to the day we left, the customer care from the staff was excellent! Our host Augustin who was assigned to us for our stay, was outstanding! Everything from his first welcome text to all the reservations & arrangements he made were executed in the most efficient & courteous manner! Our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach! The minibar was complimentary & always fully stocked, as were all the towels & toiletries in the bathroom! The all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57.00 for a massage! However the best thing that was included in the all-inclusive rate was the New Year’s Eve Masquerade party, an event that ordinarily proves very expensive! We enjoyed a delicious 5 course dinner & the alcohol was flowing! There was also fantastic entertainment from a live band & DJ, so the party went on till way after midnight! The resort has 4 restaurants including international cuisine from Italy, Asia, & Mexico and the quality & presentation of the food was excellent! Shout out to our lovely waitress Alejandra in Mura House! There were also 2 poolside restaurants offering lunchtime snacks such as pizza & tacos! Unico offers a diverse range of daily activities from cookery classes & salsa lessons to floating yoga which was taught by Monse an inspiring yogi who brought a lot of fun to the challenge of holding the warrior position on a floating mat! Overall the best thing about Unico was that it had all the advantages of an all inclusive resort without it feeling like a zoo.
Desventajas: The sun beds on the beach were very uncomfortable & impossible to sit on all day without getting severe back ache!
10.0 Excelente
Ventajas: Instalaciones top y muy buena la comida y servicio personalizado
10.0 Excelente
Ventajas: Well this is an amazing hotel! It gives you a relax feeling all the time. It is big an most of the people stick in the hotel (all included so obvious) but you never feel overcrowded. The "la escondida" pool is warmed up which is the best (I dont know why all those 5 stars hotel dont have a least one warmed pool). The staff is nice and very helpful. And most of them seem really happy to work there. The bathtubs in the balcony are really something to highlight. You hardly will find such a big and nice outdoor tub. The food overall is very good!! You have at least 3 different restaurants to choose from, all included. The coktails are nice too. The amenities are high quality and organic. The app service is really nice touch. The beach is nice, although the sea a little harsh, but in the end of the day we spent most of the time in the several pools.
Desventajas: There is not many things to point. I would say this is modern, clean, practical but I think the design of the hotel is not mexican, traditional and lacks some authenticity. Its beautiful though, but I mean it could be in any part of the world with good weather.. you wont have the same carribean/jungle/ mayan jungle feeling as others 5 stars hotels in riviera maya. However this hotel does not dissapoint in anything it offers. It just could be more premium, more experience focused (sometimes it feels the coktails are the star of the show, and I mean they are amazing). The room view was a dissapointment though as the trees were very tall we cannot see the ocean.
TRS Yucatan Hotel - Adults Only - Puerto Aventuras - Habitación
2
9.5 Excelente (2,304 opiniones)
Detalles Opiniones
Directamente en la playa, este alojamiento de Kantenah se encuentra a menos de 10 kilómetros de Playa Xpu-ha Club de golf de Puerto Aventuras y Cenote Taj Mahal. Cenote Cristalino y Cenote Chikin Ha también están a menos de 10 kilómetros.
10.0 Excelente
Ventajas: Todo
Desventajas: Nada
10.0 Excelente
Ventajas: Todo. Mucha cordialidad del personal. Muy serviciales. Todo muy limpio, el mayordomo de la villa nos facilitó muchas cosas. La comida esquisita
8.8 Excelente
Ventajas: Everything!! The hotel, the staff, the facilities were all excellent! It really felt like I was being spoilt as the staff were so friendly and made everything so easy for my stay! Food was delicious and lots to choose from. The stand out have to be the staff! So friendly and helpful, I didn’t want to leave and can’t wait to go back!
Desventajas: Nothing!
10.0 Excelente
Ventajas: Buenísimo el desayuno, el show Chic Cabaret y en general los alimentos, todo muy muy bien. La amabilidad del personal es de llamar la atención.
Desventajas: No me gustó que me llamaron temprano al día siguiente de mi llegada, cuando todavía estaba dormida, para "invitarme a recoger un regalo" y tratar de venderme una membresía en su club vacacional.
10.0 Excelente
Ventajas: El hotel es precioso y cada detalle está cuidado al máximo. El desayuno es espectacular y la infinity pool te hace sentir uno con el mar. El lugar es maravilloso y sin duda lo recomiendo para una escapada en pareja.
10.0 Excelente
Ventajas: The service is amazing and I loved every single meal. The rooms are very spacious and I really enjoyed the grounds. The spa is also relaxing.
Desventajas: The entertainment was fun but not a lot of nightlife activities like dancing or ways to meet other guests here.
9.6 Excelente
Ventajas: Amazing staff, the location is huge, green mangroves everywhere, the adult section is really isolated, high quality food with vegetarian options.
Desventajas: Nothing at all!
10.0 Excelente
Ventajas: Amazing facilities Great food Superb rooms Best service
9.0 Excelente
Ventajas: Everything was amazing and better than I could have expected. The staff were truly great and my butler Daniela couldn't have been more helpful. I didn't leave the site as I had everything I needed here. All the spa services were incredible and the food was great in every restaurant. As a solo traveller I always felt safe and I had a great holiday
Desventajas: I would have loved some beach, there is a trs section of beach further down but it's set back from the water so you're walking through groups to get to the water. For me it wasn't a huge deal as the rest of the experience was amazing
10.0 Excelente
Ventajas: Todo. Las instalaciones, las habitaciones, los restaurantes, las piscinas, el transporte dentro del hotel, el espectáculo Chic-Cabaret. Mención especial a todo el personal del Hotel. Todos y cada uno de ellos se desviven por atender todas tus necesidades. Queremos hacer mención especial a Israel (conductor), Sergio, Rafael y Samuel (mayodormos) y en general todos los meseros de los restaurantes.
Desventajas: Algunas piscinas tienen un último escalón muy alto. El sargazo, pero se desvivian por limpiar las playas.
10.0 Excelente
Ventajas: The service, the food, the facilities everything was fantastic
10.0 Excelente
Ventajas: El servicio al huésped: excepcional.
Desventajas: Nada. Todo muy bueno.
9.2 Excelente
Ventajas: TRS Yucatan is a luxurious resort for a really great value. Most of the staffs are very helpful and the amount of entertainment option they have is incredible. Also, while staying in TRS you can also experience other restaurants or activities from other Palladium hotel groups, however from my experience generally the service offered in TRS is far more superior than the other resorts. Their private butlers are really helpful and their restaurants and room service menus are also great quality.
Desventajas: Check-in and check-out process wasn’t really smooth for me. I had to check in twice during my stay, and first time the receptionist forgot to inform us if the room is ready for check in and we weren’t given a bracelet (resort pass) until 3 hours after the check in time, so we couldn’t do any activities on the first day. Second time, the receptionist asked me to show the receipt for payment (I’ve paid for the entire stay the night before), apparently their system does not show if a client have already paid for the stay or not and he couldn’t find a copy of receipt or the documents I signed the previous day, so I had to sign another copy of their documents. Also, their mobile app to call the drivers for golf cart ride does not work.
Hard Rock Hotel Riviera Maya - Puerto Aventuras - Edificio
3
9.3 Excelente (4,973 opiniones)
$10391+
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a menos de 5 kilómetros de Kantenah Lagoon, Playa Oasis y Marina de Puerto Aventuras. Club de golf de Puerto Aventuras y Cenote Chac Mool también están a menos de 5 kilómetros.
9.7 Excelente
Ventajas: Es una experiencia increible, personal muy atento y servicial y las instalaciones muy bonitas
10.0 Excelente
Ventajas: El servicio, todos muy amables y dispuestos a ayudarte, las instalaciones muy bonitas y la estancia es súper agradable
9.1 Excelente
Desventajas: La comida era buena, aunque después de unos días, fue repetitiva. Deberían tener un restaurante indio - a la gente le encanta eso.
10.0 Excelente
Desventajas: La habitación tiene dos camas, pero sólo tenía dos camas dobles, ojalá fuera de tamaño queen. El buffet tiende a agotarse de los alimentos. El servicio del bar de la piscina es muy lento y nunca llegó.
10.0 Excelente
Ventajas: Buena comida y servicio, el personal es amable y servicial. Espectáculos y entretenimiento realmente buenos!
10.0 Excelente
Ventajas: Los jardines estaban muy bien. El personal fue fabuloso.
1.0 Malo
Ventajas: La limpieza de mi habitación
Desventajas: El pésimo servicio de recepción, restaurante y bares.
7.0 Muy bueno
Ventajas: Las instalaciones. La habitación muy cómoda.
Desventajas: El All-Inclusive tenia limitaciones. Pedimos comida a la habitación y el tiempo de atención fue hora y media. Una locura. Se olvidaron el sacacorchos y llame para que me lo traigan. Me dijeron que en hora y media más me la traían. Lo último fue que se me perdió un pijama. Hablé con Relaciones Publicas, me dijeron que me iban a responder a la hora. Tres días después cuando ya me estaba yendo les indique que no había recibido ninguna respuesta. Muy mal.
7.5 Muy bueno
Ventajas: Después de 3 años y tras la buena experiencia que tuvimos decidimos regresar, y vimos que ahora disponen de un parque acuático y un skatepark ( aunque de pago). En general el personal es super amable destacar a Carlos por su motivación en las clases de spining y trx una pasada! Fuíste el top de nuestra estadía!! Así como a los animadores de la piscina de hacienda con la que lo pasamos en grande en el aquagym y aquaspining Abril y Mr Boy nos encantó su animación y también en la tirolina a Rulo por sus consejos, inolvidable!! Así mismo también mencionar a Solis y la señorita ( que ningún día portaba su nombre en el uniforme) que estaban todos los días en el pizzeto y fueron de todo menos amables sus caras largas y la poca disponibilidad que ofrecían nos quitaban las ganas de pedir pizza. El internet en la zona de hacienda se ralentizaba bastante sobre todo cuando había mucha gente. Nos dimos cuenta que esta vez había menos gente y no había tantos espectacúlos la discoteca heaven casi no abrio el pool party y en general no estaba todo con la imágen que recordabamos de encontrar de todo en todas partes, así como los restaurantes a la carta no estaban todos abiertos. El show de el resturante Zen nos decepcionó igual lo cambiaron y aunque parecido cambió... Al igual que los buffet de desayuno al final nos parecieron algo repetitivos y la bollería prefabricada y en algunos casos casi congelada no nos gustó en especial los donuts que esta vez estaban muy secos y duros y los probamos en bastantes lugares diferentes. El room service bien pedirse unas tupelo chicken tender a la habitación es genial aunque a veces cuando llegan parece que lleven ya más de 15 minutos y estan algo secas, asi mismo también nos dimos cuenta de que quitaron los dispensadores de alcohol que había en la habitación al lado del minibar.
5.0 Bueno
Ventajas: PISCINAS
Desventajas: No me gustó mi habitación no fue lo que yo esperaba estuvo muy alejada, de la piscina la bañera, hidromasajes estubo con un problema en el tapón el lavadero de cara, estuvo muy atorado reclame y me cambiaron de habitación realmente no pensé pasar por ese mal momento se supone q voy a, relajarme no a llenarme de problemas no tiene salida, al mar entre otras cosas. Los únicos espectaculares son los chicos de la animación que son muy amables y preocupados por qué los huéspedes se sientan de lo mejor entre ellos esta, Samuray y sus maravillosos ejercicios Dany preocupado por nuestra, estancia, Gaby mr, Boy. Abril. Richie todos son muy lindos
10.0 Excelente
Ventajas: Me llamó la atención el excelente servicio de todo el personal, la limpieza, el mantenimiento. El buen trato, los restaurantes, áreas comunes, etc. El hotel es tan grande que no se siente la cantidad de gente que hay en todo el lugar. Pasamos precioso!!!!
4.6 Bueno
Ventajas: The New Year event.
Desventajas: Verry old and all cheap..
10.0 Excelente
Ventajas: Awesome place. We are going back. Woodward gave me a few hours in the morning and another after dinner to relax with adults. Room service was great. Bottle of wine at 4am when you can’t sleep; on it’s way! Toro was the best restaurant with a great salmon and kids menu. You choose your sides. Monkey walked us to our room the first day. Wild monkey. Very sweet! Had a great time. Don’t freak out when restaurants are completely booked. Go to the reservation desk at noon and you will find plenty of openings as people book, then cancel. Don’t worry too much about pocking a room, other than sleeping you won’t see it. We had a two story with 2 balconies, 2 baths, a hot tub on the top balcony that we never even turned on. We met great people with great kids and hung out all day and night. No one needs a hot Tub when it’s 84 outside. Recommend
10.0 Excelente
Ventajas: Great service
Desventajas: The venue is very big so sometimes hard to find thing
10.0 Excelente
Ventajas: Lo que más nos gusto fue el trato de los empleados personas amables en todo momento muy atentos.la limpieza del hotel excelente todo fue maravilloso quede muy feliz volvería de nuevo
8.8 Excelente
Ventajas: Very good hotel
Desventajas: Beach chairs always full
8.0 Excelente
Ventajas: i like the room swmming pool
Desventajas: food could do with more vegan veg food
8.8 Excelente
Ventajas: Todas las instalaciones excelentes especialmente si uno va a familia y con niños pequeños
Desventajas: Mi habitación era platino con vista al mar pero no se veía nada del mar y era muy pequeña para el precio es lo único que no me gusto
Catalonia Riviera Maya Resort And Spa - Puerto Aventuras - Edificio
4
8.5 Excelente (3,053 opiniones)
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a quince minutos a pie de Kantenah Lagoon, Playa Oasis y Marina de Puerto Aventuras. Club de golf de Puerto Aventuras y Museo CEDAM también están a menos de 2 kilómetros.
10.0 Excelente
Ventajas: La comida es increíble
6.0 Muy bueno
Ventajas: Vaya hasta cualquier bar y tome una copa GRATIS! Bueno, está incluido.
Desventajas: Necesitaba más secciones/piscinas sólo para adultos.
9.1 Excelente
Ventajas: ¡El complejo era genial! Un montón de comida y bebida. Hay muchos restaurantes para elegir y una amplia variedad de alimentos. El bufé era bueno, un montón de opciones. Los 5 restaurantes de especialidades eran muy buenos con las tapas en la barra listas para nosotros. El personal era muy agradable. Estaban buenísimas. Muy amable y servicial. Había bares por todas partes.
Desventajas: El wifi era inestable. La playa era muy rocosa. Se necesitan zapatos para el agua para no hacerse daño. Solo hay unas pocos sitios sin rocas.
9.0 Excelente
Ventajas: Ala-Carte dinners were excellent. The staff were very attentive.
Desventajas: Not much for onsite beaches but large ones were nearby.
10.0 Excelente
Ventajas: The beach, pools, staff, food and entertainment
Desventajas: I didn't really like getting set up to view a presentation for time share, however I realize that it is all part of business.
9.2 Excelente
Ventajas: Las instalaciones están muy bien, la comida es buena, sobre todo la de los restaurantes a la carta. El personal es muy amable. La ubicación es ideal para visitar toda la Riviera sobre todo si te mueves en coche de alquiler, ya que se trata de una urbanización privada con vigilancia lo cual hace que sea muy segura.
Desventajas: La playa del hotel es pequeña y tiene muchas piedras. Por lo que si no piensas salir del resort no lo recomiendo. Sin embargo cerca de ella hay playas y cenotes preciosos.
8.0 Excelente
Ventajas: Las piscinas
Desventajas: El servicio de alimentación no es muy agradable
9.6 Excelente
Ventajas: Staff was so friendly! Loved the whole resort
Desventajas: Food was terrible except for the Mexican restaurant.... but was it really good or was it just the best of the garbage
8.0 Excelente
Ventajas: The upgrade on the suite made the trip for us.
Desventajas: Nothing really.
7.0 Muy bueno
Ventajas: Pros * Monica at check-in, very nice * The absolutely the best bed we have ever slept in. * Very Good Morning Room service food arrives hot. * we loved the Breakfast Sausages. * Beautiful Room, and 2 Large TVs. * Fantastic shower with instant hot water. * Price of our room for Privilege * Beautiful grounds. *The Steak Restaurant, is very good * Beautiful Spa and Spa Pool. * The resort is Clean. * Wifi in rooms, but slow * Hot Dog Food Truck has fantastic Sausages and Hot Dogs *Fantastic waiters we had 1) Rubin 2) William 3) Room service : Marvin * Japanese Restaurant is wonderful and you get a great show from the Chef, and delicious food,but the deserts have no flavor.
Desventajas: Cons * No Valley parking, I had to walk in the heat to park our car, first all inclusive that we had to do this. * No elevators to the main restaurants. * All the buffets, the food was only warm not hot, and no flavor. * We never seen any of the Main Chefs walking and checking the buffet, not once did I see anyone taking the temperature of the food. * The wrost cheese cake I have ever had in the Steak Restaurant. * Worst waiter in Steakhouse : Victor * Large bath tub on porch is hard to get into and out, absolutely no privacy. * The Privilege members pool has no steps, only a ladder. * Pool too noisy from adjacent pools * Non Privileged members swimming in the Privileged pool * Too many Sales people always trying to sell you timeshare. * In the gift shop, no souvenirs with the hotels name, only says Riviera Maya, and expensive. * Steak Restaurant played loud Cuban Music, why not play Mexican music, we're in Mexico. * Small pastries have absolutely no flavor.
10.0 Excelente
Ventajas: - We booked a Privileged Romance Room, a beautiful room that was very spacious, clean and comfortable. - The food at all of the restaurants was incredible, way above expectations, very fresh and catered to many dietary requirements. We specifically loved the Mexican restaurant, tapas bar, teppanyaki restaurant, and Bloved restaurant. - The service throughout the hotel was wonderful, everyone was truly welcoming, friendly and helpful, some of the servers even remembered our names. - The beach and pools were amazing, plenty of space to relax and lots of bars nearby to grab coffee, cocktails, smoothies. - We thoroughly enjoyed the activities including kayaking, snorkelling, theatre shows. Our massages were truly amazing and the spa was beautiful. - First time at an all inclusive resort, loved the overall vibe, wifi was great, recommend to bring some small notes/change to be able to tip at the restaurants
Desventajas: Cocktails were very sweet but that was to be expected
4.0 Bueno
Ventajas: There were a couple of staff that were friendly and helpful. The pool areas were nice if you could find a lounge chair.
Desventajas: The food was sub-par at best and the waiters in the restaurants were unfriendly. The rooms were average. We had to request a change because the plumbing was not working in the first room. Although we had access to all the restaurants on the property we had to make reservations days in advance and had to specify a time. This was inconvenient especially the first night (when it was not possible to make a reservation).
9.2 Excelente
Ventajas: Restaurantes , muy buena y variada la comida. La atención del personal , todos muy amables y atentos.
Desventajas: Los huéspedes reservan las reposeras en la playa y piscina antes de ir al desayuno, lo que hace que muchas veces no encuentres un lugar para sentarte . No es culpa del alojamiento , más bien de los propios usuarios.
9.0 Excelente
Ventajas: me encantó la cena japonesa
9.0 Excelente
Ventajas: La atención
Desventajas: Todo excelente, todo muy hermoso, solo dio que desear mucho la atención del personal y la comida del restaurante de especialidad de cortes. De resto todo bien.
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a menos de 5 kilómetros de Kantenah Lagoon, Playa Oasis y Marina de Puerto Aventuras. Club de golf de Puerto Aventuras y Cenote Chac Mool también están a menos de 5 kilómetros.
8.0 Excelente
Ventajas: El personal super amable siempre dispuesto a atenderte, Antonio hizo de nuestra cena romántica inolvidable, super recomendado, pude hacer la reserva de los restaurantes para la cena sin ningún problema.
Desventajas: El buffet del desayuno y el almuerzo podrían mejorar. La habitación podría tener mas iluminación, muy tenue las luces.
10.0 Excelente
Ventajas: El trato de rock star
Desventajas: El buffet puede ser mejor tienen muy pocas opciones de alimentación
9.2 Excelente
Ventajas: Excelente toooodo lo demás, sobre todo el personal que es super atento y están muy pendientes de que uno tenga todo lo que necesite
Desventajas: La comida ha decaido sobre todo en los restaurantes buffet
8.8 Excelente
Ventajas: Las playas y las piscinas
Desventajas: Tienen que renovar ciertas cosas de las habitaciones que ya se ven viejas
10.0 Excelente
Ventajas: The property is amazing! Well kept, outstanding service and great restaurants.
Desventajas: Nothing
9.6 Excelente
Desventajas: too big
10.0 Excelente
Ventajas: Great restaurant, beautiful location. Exactly as advertised.
Desventajas: Nothing
7.0 Muy bueno
Ventajas: Limpieza localizacion
Desventajas: Falta de personal en pool bar. Calidad de la comida,
7.1 Muy bueno
Ventajas: Walking in the lobby blows you away, stunning space. This was our last stop on our honeymoon so We paid for a room with a roof terrace and jacuzzi, the room was absolutely amazing. I can’t fault the room at all. The staff were also all lovely and helpful.
Desventajas: The heaven section pool area was like one huge frat party - drunk people there all day very loud music. Nowhere really to go for a quiet swim and sunbathe. Food was ok - nothing special just buffets in every restaurant. Had room service lunch and no one came to take the plates away. I called at 7pm and they said someone would be right up - we left the plates outside and we’re awoken at 4am to animals scratting around the plates that were still there. Would not stay again.
4.0 Bueno
Ventajas: We had the presidential suite and it was awesome. Huge (maybe unnecessarily huge) and very luxurious! Some of the staff was nice enough, even though we gave them a hard time during check-in. The wifi was solid as long as we stayed inside. The restaurants were also pretty good for an all-inclusive, but the reservation system leaves a lot to be desired. Our first day we came at 9:45PM to the Mexican restaurant, and were told we can't be seated without reservations. The restaurant was basically empty, and after I mentioned that, the lady said if we come back a little past 10, if the 10PM reservations don't come, we can get a table. We came at 10, and got a table. We were the only people there after 10:20. Even though the restaurant closes at 11, we were rushed the entire time. Clearly, the hostess just wanted to go home early. (Wondering why it's in the "what did you like" section? I ran out of characters in the other one)
Desventajas: Where do I start? 1) There was no beach!!! They have a couple of mini lagoons, but if you enjoy swimming out or jumping on the waves, it's not happening. If you enjoy walking along the beach, (or anywhere, really!) it's not happening. 2) Check-in time was at 3PM, so I scheduled an important work call for 3:15 PM. Our room was not ready at 3PM, and after my wife made a small scene at check-in, we finally got our room around 3:30PM. 3) The room we did get was not properly cleaned. There were a couple of hairs laying around, and it was clear housekeeping was rushing to get the room ready, but couldn't... and we only got the room because someone at the front desk just told them they have to finish up. Most importantly, one of the toilet contents were entirely brown! I still don't know what it was because it didn't immediately smell. So I thought maybe it was some cleaning solution, but who makes a brown toilet cleaning solution?! After I flushed, it definitely smelled terrible though, and that toilet was pretty bad the rest of our stay too. I guess that's what we get for rushing housekeeping out. 4) There was a snake in our room. The staff did all they could to get him out and eventually said he crawled into something and won't come back. Of course, it was back the next day. This time, they did get it and carried it away. I'll give credit to the staff - they followed up half a dozen times about the issue - but I do think part of it was because they're a bit disorganized. 5) The biggest reason we wanted to stay at a big resort was I wanted to get some volleyball. But even though it's on the schedule at 4PM almost every single day, I could never find a game. On the last day, people were playing in the "kids-allowed" section of the hotel (I did check that section every day too), so I finally got a game in.
9.6 Excelente
Ventajas: It was beautiful and there were many pools and "beaches" to choose from.
Desventajas: Nothing stood out as outstanding.
9.0 Excelente
Desventajas: La insistencia en ofrecernos alternativas para asociarnos a su club vacacional. Todo lo demás estuvo excelente.
Dreams Puerto Aventuras Resort & Spa - Puerto Aventuras - Edificio
6
8.3 Excelente (1,169 opiniones)
Detalles Opiniones
Este alojamiento en primera línea de playa en Puerto Aventuras ofrece una buena ubicación en el casco histórico, a menos de 2 kilómetros de Marina de Puerto Aventuras y Club de golf de Puerto Aventuras. Ecopark Kantun Chi y Parque temático Xplor también están a menos de 20 kilómetros.
8.0 Excelente
Ventajas: Personal excelente, espero les paguen bien. La habitación muy bien. Cama excelente. En el seaside, bufet y japonés comí bien, venía de tres Días en el barceló colonial comiendo muy discreto y agradecí lo servicio . No lo utilicé como Resort, sólo hice una noche, se ve pequeño y familiar.
Desventajas: Caro como individual. Tienen delfines en cautividad, lamentable. Las piscinas no se ven de calidad como Resort. La playa correcta pero pequeña. Como Resort sólo haría uno o dos días por económico respecto competencia. Si quieres tranquilidad no habitación con vistas al mar, música a tope y piscina de niños al lado.
7.7 Muy bueno
Ventajas: Variety of restaurants. There was an adult poolside.
Desventajas: The beach had too much seaweed. They played elevator music on the adult pool side and wouldn't change it.
10.0 Excelente
Ventajas: Todo
Desventajas: todo muy bueno
9.6 Excelente
Ventajas: Amabilidad personal
Desventajas: Baños y llaves regadera
10.0 Excelente
Ventajas: La atención. Es de lo mejor. Y que aceptan mascotas
9.2 Excelente
Ventajas: Me agradó la atención del personal, la comodidad de la habitación y la calidad y variedad de los alimentos.
Desventajas: No me gustó la limpieza de las piscinas, no pude meterme a algunas por lo sucia que estaban. Veía que en las noches había gente limpiando, pero no era suficiente, siempre estuvieron sucias.
9.6 Excelente
Ventajas: La comida muy rica excelente atención del personal
5.0 Bueno
Ventajas: The staff was great for what they had to work with. They did the best they could do.
Desventajas: The smell was horrendous. The furnishing either need to be upgraded or cleaned (i.e. The lampshade in the room had stains all over it). It may have been the wrong time of year but the beach was covered with seaweed and it was closed. Not good when you're going some place that shows photos of beautiful beaches.
8.3 Excelente
Ventajas: I liked the entertainment at the theater and the live performances at the lobby. I had a great time!
Omni Puerto Aventuras Beach Resort - Puerto Aventuras
7
8.7 Excelente (1,128 opiniones)
Omni Puerto Aventuras Beach Resort de Puerto Aventuras está a pocos pasos de Museo CEDAM y a solo 5 min en coche de Delfinario Dolphinaris Riviera Maya. Los huéspedes podrán disfrutar de alquiler de coches en el alojamiento.
Coral Maya Condo Hotel - Puerto Aventuras - Edificio
8
8.2 Excelente (98 opiniones)
Detalles Opiniones
Si decides alojarte en Coral Maya Condo Hotel de Puerto Aventuras, estarás cerca de un campo de golf y a menos de 15 minutos en coche de Playa Xpu-ha y Kantenah Lagoon. Tendrás atención multilingüe, consigna de equipaje y una caja fuerte en recepción a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) a petición y aparcamiento sin asistencia gratuito.
8.0 Excelente
Desventajas: Falta Un carrito propio del coral para transportarse dentro del complejo Agua alberca mas templada Zona de Juego, un poco descuidada, falta ventilacion y la mesa de billar
8.0 Excelente
Ventajas: Very clean and good beds.
Desventajas: The location was too touristic.
6.3 Muy bueno
Ventajas: The location
Desventajas: The condo was not ready when we got there, despite of our arrival being at 6:30 pm. They gave us another condo to use until they had ours ready, but the lady said it would take them one our and a half to clean and it took them three hours. So we only checked in to our unit past 9 pm. When we booked, they asked a time frame for our arrival and I said between 6 and 7 pm. I don’t know what could possibly have happened that did didn’t have the unit ready at 6:30.
10.0 Excelente
Ventajas: Todo.. Esta super bonito y perfecto para ir con familia
5.8 Bueno
Ventajas: Es muy accesible con las personas adicionales
Desventajas: La limpieza
8.8 Excelente
Ventajas: todo estuvo muy bien excelente servicio...
8.8 Excelente
Ventajas: Alberca disponible y los kayak
Desventajas: Todo está bien
7.9 Muy bueno
Ventajas: Me gustó la cercanía a la playa que tiene EL Coral Maya, además de la comodidad de las instalaciones con la piscina y los kayaks, la administración, Karla, muy amable y servicial.
Desventajas: Puerto aventuras es una especie de Villa muy bonita y segura pero para salir resulta un poco costoso, no tiene muchas opciones de comida y lugares para comprar (aunque por 10$)piedes ir al supermercado Chedraui y abastecer te. Respeto al condominio, es muy conveniente pero podrían tener un detalle como tener agua para cuando uno llega.
9.0 Excelente
Ventajas: Staff were great. Faby and Karla are great people. Great value for the money.
Desventajas: Typical Mexican internet. Spotty and slow. But used to it.
10.0 Excelente
Ventajas: La tranquilidad del lugar
8.0 Excelente
Ventajas: Pool, kayaks, size of apartment
Desventajas: Room was clean but a little musty smelling Coral Maya is a little further from restaurants than we had anticipated.
8.0 Excelente
Ventajas: Staff, cleanliness
Desventajas: No breakfast facility, to get anything to eat is really far; extra transport cost
Aventuras Club Marina - Puerto Aventuras - Edificio
9
9.4 Excelente (132 opiniones)
Detalles Opiniones
Si optas por alojarte en Aventuras Club Marina de Puerto Aventuras, estarás cerca de un centro comercial (conexión disponible), a solo 5 min a pie de Marina de Puerto Aventuras y a 5 min en coche de Delfinario Dolphinaris Riviera Maya. Tendrás tintorería o lavandería, atención multilingüe y consigna de equipaje a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
10.0 Excelente
Ventajas: It’s a beautiful unit with an awesome patio deck. The 3?Bedrooms are roomy and quite private. Great kitchen too. A plethora of restaurants a few steps away!
Desventajas: More water pressure in showers would be appreciated
8.0 Excelente
Ventajas: Todo muy bien
10.0 Excelente
Ventajas: Excelente muy hermoso lugar.
9.2 Excelente
Ventajas: Location is perfect! Alfredo is wonderful. Condo is beautiful.
Desventajas: Floors are very slippery! Most of the time Rodrigo and his staff are the running things and they are friendly and responsive. But when Rodrigo's brothers are in charge they are rude.
10.0 Excelente
Ventajas: El alojamiento estaba muy limpio con todo lo necesario y con una atención excelente, sin duda vuelvo!
10.0 Excelente
Ventajas: The unit was beautiful and comfortable. Loved watching the boats in marina. The pool area is so beautiful. The staff were very helpful and kind.
Desventajas: Jellyfish at the private beach area! :(
10.0 Excelente
Ventajas: La amplitud del cuarto y de la cocina
Desventajas: Mejorar el aire acondicionado
10.0 Excelente
Ventajas: Staff were excellent. Whole process was stream line...great location. Quiet and private...will recommend.
Desventajas: N/a
5.0 Bueno
Ventajas: The managers were super friendly and helpful. It's in a great location with quick walk to shops and restaurants.
Desventajas: The unit we were in was not in good shape, floor tiles broken that moved under your feet, also a huge crack in the sliding glass door that was taped instead of fixed/replaced. The AC quit working one night, also had a musty smell in the room. The shower did not maintain a constant temperature.
Lm By Inmense - Puerto Aventuras - Edificio
10
9.2 Excelente (147 opiniones)
Detalles Opiniones
Si decides alojarte en LM by Inmense de Puerto Aventuras, estarás cerca de un campo de golf y a menos de 15 minutos en coche de Playa Xpu-ha y Playa Oasis. Tendrás atención multilingüe, consigna de equipaje y una caja fuerte en recepción a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago.
10.0 Excelente
Ventajas: This was a fantastic place to stay for a few days! The food the atmosphere the workers Everyone treated you like family!
Desventajas: That there was no any room service!
10.0 Excelente
Ventajas: It was quite and secluded from the attractions and business of night life.
8.0 Excelente
Ventajas: Nice view---good breckfast---good location
6.0 Muy bueno
Ventajas: We loved the location. Quiet street and a nice mini beach at the canal! Nice white linen on the beds.
Desventajas: This is absolutely not a 4 star hotel! On booking.com there are a lot of promises and beautiful pictures but the hotel needs an update, inside and outside! Breakfast is poor, should be included in the ( too high) price.
9.2 Excelente
Ventajas: Breakfast was great. Location was on a quiet cul-de-sac & about a 15 minute walk to the main restaurants which suited us perfectly
9.2 Excelente
Ventajas: El personal, siempre dispuesto a ayudar. La habitación contaba con todas las comodidades. El desayuno.
Desventajas: El agua caliente no siempre funcionaba correctamente, pero nada grave.
8.0 Excelente
Ventajas: Amazing staff, super cute and quiet location. Fairly close (10 min walk or so to restaurants and some stores), but we had a car so didn't need to walk anywhere. Rooms were nice and clean and air conditioning worked like a charm.
Desventajas: Missing a telephone in the room. At one point could not make a call out of country with my cell and a phone would have helped. Also, a plunger in the room. Had a need for one a few times.
9.2 Excelente
Ventajas: The view from terrace The breakfast
10.0 Excelente
Ventajas: Food
10.0 Excelente
Ventajas: Staff was very friendly. Property had lots of security. Food was amazing.
10.0 Excelente
Ventajas: Ubicación ideal, zona muy tranquila y segura. Personal muy agradable y atento. Sin duda, volveríamos a hospedarnos aquí!
10.0 Excelente
Ventajas: La atención, hospitalidad, amabilidad, disposición y profesionalismo del personal. Después las instalaciones y las amenidades.
Desventajas: Lo que podría mejorar es el servicio de alimentos, puede hacer convenio con un restaurante local para ofrecer room service para comidas y cenas.
Catalonia Yucatan Beach - Puerto Aventuras - Habitación
11
8.8 Excelente (968 opiniones)
Este alojamiento junto a la playa de Puerto Aventuras se encuentra a quince minutos a pie de Museo CEDAM y Marina de Puerto Aventuras. Club de golf de Puerto Aventuras está a 1,5 km de distancia.
Villas Picalu B&b Boutique - Puerto Aventuras - Habitación
12
9.6 Excelente (125 opiniones)
Detalles Opiniones
Si decides alojarte en Villas Picalu B&B Boutique de Puerto Aventuras, estarás cerca de un centro comercial (conexión disponible) y a menos de 15 minutos en coche de Playa Xpu-ha y Kantenah Lagoon. Tendrás un servicio de limusina o coche con chófer, check-in exprés y check-out exprés a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y servicio de transporte al punto de embarque del ferri.
10.0 Excelente
Ventajas: Nuestra habitación era perfecta. Los anfitriones nos hicieron un desayuno engañoso los dos días. Nos dicen y nos ayudaron con ideas de dónde ir para cenar y hacer turismo. ¡increíblemente servicial y amable! ¡definitivamente nos quedaríamos allí de nuevo!
Desventajas: ¡fue perfecto!
10.0 Excelente
Ventajas: La atención personalizada y muy amable de los anfitriones, así como la zona donde se encuentra el hospedaje
10.0 Excelente
Ventajas: Good room, quiet street, clean bathroom, fantastic owners,
10.0 Excelente
Ventajas: I don’t think I’ve ever met such nice people running this place in my life! I felt so comfortable the entire time and they went out of their way everyday to accommodate me. I think you would be crazy NOT to stay here and enjoy a little slice of heaven :)
Desventajas: Zero complaints at all!
9.2 Excelente
Ventajas: La amabilidad de los anfitriones, siempre atentos a cuidar todos los detalles para procurarte una estancia agradable y la limpieza de todas las habitaciones, mención especial a los desayunos bien preparados en calidad y cantidad.
Desventajas: Sin comentarios
10.0 Excelente
Ventajas: Los dueños, pareja joven muy amables y hacen un excelente desayuno
Desventajas: En esta ocasión todo está perfecto
9.6 Excelente
Ventajas: Very comfortable rooms in very safe and quite area, but close to restaurants, shops and the beach. Great connection to go around for trips (also with the bus or " collectivos") . The owner are very helpful and friendly.
10.0 Excelente
Ventajas: The welcome The breakfast
Desventajas: Nothing to dislike
10.0 Excelente
Ventajas: Excelente experiencia alojarse con esta familia que te hace sentir como en casa. La habitacion muy comoda y el trato immejorable ademas te pueden aconsejar rutas y lugares de interes de la zona. Vale la pena repetir!!!
9.6 Excelente
Ventajas: Very nice and comfy place, definitely recommend to everyone. Special thanks to the host.
10.0 Excelente
Ventajas: Muy amables al atender y resolver cualquier duda Muy rico el desayuno Un lugar super tranquilo
9.0 Excelente
Ventajas: La atencion .amabiliddad y disponibilidad de Sonia. Gracias
Desventajas: Todo bien
10.0 Excelente
Ventajas: Las habitaciones son muy lindas, cómodas, limpias, el desayuno es rico y completo y Sonia y Alberto muy amables! Nos sentimos muy cómodos
B&B Mom's House - Puerto Aventuras - Edificio
13
9.6 Excelente (26 opiniones)
Detalles Opiniones
El B&B Mom's House se encuentra a solo 150 metros de la playa de Puerto Aventuras y a 10 minutos a pie del puerto deportivo. Tiene un jardín inmenso y piscina. Por las mañanas sirve desayuno americano de forma gratuita. Las habitaciones son modernas y están decoradas con muebles de madera. Todas tienen altillo, baño privado con artículos de aseo gratuitos y terraza amueblada con vistas al jardín. También disponen de aire acondicionado e incluyen un armario. Los huéspedes de este bed and breakfast tienen a su disposición una cocina común. A 1 km hay un supermercado y a 800 metros hay restaurantes. El B&B Mom's House también alberga una zona de estar compartida provista de una mesa de comedor. Además, dispone de conexión Wi-Fi gratuita. Los propietarios, que viven en el mismo establecimiento, alquilan bicicletas y ofrecen clases de yoga. Este establecimiento se encuentra a 2 minutos a pie de un campo de golf. Xcaret se encuentra a 12 minutos en coche y Playa del Carmen, a 15 minutos en coche. El aeropuerto internacional de Cancún queda a 1 hora en coche.
10.0 Excelente
Ventajas: Realmente contenta con mi estancia allí. El sito en el que se encuentra es precioso. La casa es muy bonita, la cama realmente cómoda y el desayuno espectacular! Volvería aquí sin pensarlo!
Desventajas: Me gustó todo!
9.6 Excelente
Ventajas: Las atenciones de MariJo es muy buena host
Desventajas: Si estás buscando un alojamiento con playa al pie del lugar es importante que sepan que la plata está caminando como a un km
10.0 Excelente
Ventajas: We were welcomed very warmly to mom's house and enjoyed our stay tremendously. We feel in love with the small dog called couscous that was always happy to see us and be petted and with the wonderful breakfast, especially the homemade bread, cakes and jams. We were able to park our rental car right in front of the house and did some amazing trips within an hours car ride: Tulum, many Cenotes and snorkeling with turtles at Akumal.
Desventajas: There is nothing we really disliked. One thing that some people might have a problem with is that the bathroom wasn't directly attached to the bedroom we were staying in, so you have to leave the bedroom to go to the bathroom, which is the next room. Bathrobes are provided though and it wasn't a problem for us.
10.0 Excelente
Ventajas: The location. The use of a pool. But above all the very warm, sincere welcome and wonderful food that the owner provides.
Desventajas: Nothing to say for this!
10.0 Excelente
Ventajas: Loved the garden patio
9.6 Excelente
Ventajas: We really enjoyed our short stay in Mom's House! The rooms were good and clean, breakfast with home made bread and cakes (they were delicious!!) was very nice. You can sit in the garden and relax or even swim in the pool. Mary was such a lovely host and it was a place where you can feel like home! PS: Her little dog "Couscous" was also very cute!
7.5 Muy bueno
Ventajas: Es una casa muy bonita en un condominio bastante exclusivo. La anfitriona es encantadora y prepara unos desayunos deliciosos. La habitación en la que estuvimos es muy amplia.
Desventajas: Es muy difícil llegar hasta la casa. Tampoco sabía que era una casa donde viven los dueños, al igual de las que se reservan por Airbnb, por lo que no tienes mucha privacidad.
10.0 Excelente
Ventajas: It is a small family run B&B with everything you'd expect from a traditional British style B&B. We loved everything: the hosts, the location, the facilities, the beaches and I should of course mention wonderful breakfasts like nowhere else I've ever been to.
Desventajas: Everything was perfect.
10.0 Excelente
Ventajas: The host is really lovely and we can recommend the staying at Mom‘s home to 100%. She does everything posible that the guests feel comfortable for example she gave us a lot of recommendations where to eat and she recommended us a good dive shop and she even drove us directly to the dive shop. The breakfast was absolutely amazing with a lot of fruits, homemade marmelade, homemade bread and a delicious cake (especially the carrot cake) and if you want to you even can have eggs. The house is situated in an area where only residences have access so it is very safe.
9.2 Excelente
Ventajas: Our host was super kind and spoil us with some delicious breakfast made by herself - breads, cakes, jam, fresh orange juice, coffee, fruit - Maria Jo is a chef, an entrepreneur, a yoga instructor... you will feel the positive vibes and energy at her place and she will make you feel like at home. Property has a nice pool, a few minutes from a calm beach, and it is between Tulum and Plata del Carmen, avoiding the crowd.
Desventajas: We are biased for beachfront properties
10.0 Excelente
Ventajas: Very friendly hostess & excellent food
9.0 Excelente
Ventajas: Mom’s is located within the gated town, very safe. It is on the far end of town if you’re walking... it’s maybe 1/4 mile to some restaurants & 1/2 to the centro. It is just a 2 minute walk to a beach. The beach is public, and a resort has much of the area but there is plenty of room for other on the tip. Also spa, gym, etc for day pass at this resort.
Desventajas: I loved it. But I suppose some might like more hotel & less B & B ... owner very personable, and knowledgeable about making it what the guest wants. She is a great cook.

Las mejores habitaciones en Puerto Aventuras

Detalles Opiniones
Este alojamiento de Kantenah, en primera línea de playa y cerca de un campo de golf, te sitúa a 4,6 km de Playa Xpu-ha y a menos de 10 kilómetros de Marina de Puerto Aventuras y Club de golf de Puerto Aventuras. Cenote Taj Mahal y Cenote Cristalino también están a menos de 10 kilómetros.
9.1 Excelente
Ventajas: Casi todo era maravilloso. ¡el paseo por el centro y los masajes eran geniales!
Desventajas: La playa no es genial, ¡pero las piscinas lo hacen! Y soy una persona de playa. Lean que otros se quejaron de la música en la piscina, pero deben haber arreglado eso porque la música era super débil y realmente inofensiva y agradable.
10.0 Excelente
Ventajas: Fabulous immaculate hotel. All restaurant options are all great with plenty to choose from. Facilities are great, big gym with lots of space, several pools and bar areas.
Desventajas: Honestly there is nothing we didn’t like, perfect service and facilities.
10.0 Excelente
Ventajas: Everything about this resort was awesome. From check in to check out the experience was perfect. I have stayed at all inclusive resorts before but this one was hands down my favorite. The food was great, spa was amazing and the room was perfect. Looking forward to the next time we come back.
Desventajas: Sometimes drink orders by pool take a while and there is no complimentary sunscreen station. So bring some, else it’s $24 at resort.
10.0 Excelente
Ventajas: Fabulous resort - restaurant choices were suburb, facilities excellent and overall the staff were super professional and helpful. Great value for money. Highly recommend!
9.2 Excelente
Ventajas: Atención, instalaciones, servicio.
Desventajas: Opción de late check out algo cara
9.0 Excelente
Ventajas: Food incredible, restaurants are truly good, decoration is really nice, full of details of high quality. The room is amazing, with a jacuzzi in the balcony looking at the sea. Amenities are great, the main bar is great, the pools are super nice. Beach is also nice, quiet, and beautiful. Staff at the rooms, restaurants and front desk are great (not at the pool).
Desventajas: The entretainment was not well organized. They never announce plans (for instance, one night there was a beatiful cinema over the pool with noone looking at it). Their excursions at the hotel are overprices (by about 50% extra than the people at the beach offers for the same service). Googles for snorkeling and kayaks are seldom available and third party organized. Staff at the pool bars are not welcoming. The rest of them (at the room, the fron desk, the restaurants etc. are great thought).
9.0 Excelente
Ventajas: La cama comoda , buena iluminacion preciosa vist
Desventajas: En la tarde no nos hicieron cambio de toallas 2 dias de los 4 que estuve
9.0 Excelente
Ventajas: Great staff - very kind and fast service
Desventajas: The Mexican restaurant
6.3 Muy bueno
Ventajas: Property is amazing!
Desventajas: A lot of staff running around but no one is actually helping you. Had en episode where a waiter kicked us out of our sun beds, lying to us...probably because someone tipped him more. Nothing was done by the managers. We were left humiliated and annoyed
10.0 Excelente
Ventajas: From the moment we arrived @ Unico to the day we left, the customer care from the staff was excellent! Our host Augustin who was assigned to us for our stay, was outstanding! Everything from his first welcome text to all the reservations & arrangements he made were executed in the most efficient & courteous manner! Our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach! The minibar was complimentary & always fully stocked, as were all the towels & toiletries in the bathroom! The all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only charged a 25% service fee, approx $57.00 for a massage! However the best thing that was included in the all-inclusive rate was the New Year’s Eve Masquerade party, an event that ordinarily proves very expensive! We enjoyed a delicious 5 course dinner & the alcohol was flowing! There was also fantastic entertainment from a live band & DJ, so the party went on till way after midnight! The resort has 4 restaurants including international cuisine from Italy, Asia, & Mexico and the quality & presentation of the food was excellent! Shout out to our lovely waitress Alejandra in Mura House! There were also 2 poolside restaurants offering lunchtime snacks such as pizza & tacos! Unico offers a diverse range of daily activities from cookery classes & salsa lessons to floating yoga which was taught by Monse an inspiring yogi who brought a lot of fun to the challenge of holding the warrior position on a floating mat! Overall the best thing about Unico was that it had all the advantages of an all inclusive resort without it feeling like a zoo.
Desventajas: The sun beds on the beach were very uncomfortable & impossible to sit on all day without getting severe back ache!
10.0 Excelente
Ventajas: Instalaciones top y muy buena la comida y servicio personalizado
10.0 Excelente
Ventajas: Well this is an amazing hotel! It gives you a relax feeling all the time. It is big an most of the people stick in the hotel (all included so obvious) but you never feel overcrowded. The "la escondida" pool is warmed up which is the best (I dont know why all those 5 stars hotel dont have a least one warmed pool). The staff is nice and very helpful. And most of them seem really happy to work there. The bathtubs in the balcony are really something to highlight. You hardly will find such a big and nice outdoor tub. The food overall is very good!! You have at least 3 different restaurants to choose from, all included. The coktails are nice too. The amenities are high quality and organic. The app service is really nice touch. The beach is nice, although the sea a little harsh, but in the end of the day we spent most of the time in the several pools.
Desventajas: There is not many things to point. I would say this is modern, clean, practical but I think the design of the hotel is not mexican, traditional and lacks some authenticity. Its beautiful though, but I mean it could be in any part of the world with good weather.. you wont have the same carribean/jungle/ mayan jungle feeling as others 5 stars hotels in riviera maya. However this hotel does not dissapoint in anything it offers. It just could be more premium, more experience focused (sometimes it feels the coktails are the star of the show, and I mean they are amazing). The room view was a dissapointment though as the trees were very tall we cannot see the ocean.
TRS Yucatan Hotel - Adults Only - Puerto Aventuras - Habitación
2
9.5 Excelente (2,304 opiniones)
Detalles Opiniones
Directamente en la playa, este alojamiento de Kantenah se encuentra a menos de 10 kilómetros de Playa Xpu-ha Club de golf de Puerto Aventuras y Cenote Taj Mahal. Cenote Cristalino y Cenote Chikin Ha también están a menos de 10 kilómetros.
10.0 Excelente
Ventajas: Todo
Desventajas: Nada
10.0 Excelente
Ventajas: Todo. Mucha cordialidad del personal. Muy serviciales. Todo muy limpio, el mayordomo de la villa nos facilitó muchas cosas. La comida esquisita
8.8 Excelente
Ventajas: Everything!! The hotel, the staff, the facilities were all excellent! It really felt like I was being spoilt as the staff were so friendly and made everything so easy for my stay! Food was delicious and lots to choose from. The stand out have to be the staff! So friendly and helpful, I didn’t want to leave and can’t wait to go back!
Desventajas: Nothing!
10.0 Excelente
Ventajas: Buenísimo el desayuno, el show Chic Cabaret y en general los alimentos, todo muy muy bien. La amabilidad del personal es de llamar la atención.
Desventajas: No me gustó que me llamaron temprano al día siguiente de mi llegada, cuando todavía estaba dormida, para "invitarme a recoger un regalo" y tratar de venderme una membresía en su club vacacional.
10.0 Excelente
Ventajas: El hotel es precioso y cada detalle está cuidado al máximo. El desayuno es espectacular y la infinity pool te hace sentir uno con el mar. El lugar es maravilloso y sin duda lo recomiendo para una escapada en pareja.
10.0 Excelente
Ventajas: The service is amazing and I loved every single meal. The rooms are very spacious and I really enjoyed the grounds. The spa is also relaxing.
Desventajas: The entertainment was fun but not a lot of nightlife activities like dancing or ways to meet other guests here.
9.6 Excelente
Ventajas: Amazing staff, the location is huge, green mangroves everywhere, the adult section is really isolated, high quality food with vegetarian options.
Desventajas: Nothing at all!
10.0 Excelente
Ventajas: Amazing facilities Great food Superb rooms Best service
9.0 Excelente
Ventajas: Everything was amazing and better than I could have expected. The staff were truly great and my butler Daniela couldn't have been more helpful. I didn't leave the site as I had everything I needed here. All the spa services were incredible and the food was great in every restaurant. As a solo traveller I always felt safe and I had a great holiday
Desventajas: I would have loved some beach, there is a trs section of beach further down but it's set back from the water so you're walking through groups to get to the water. For me it wasn't a huge deal as the rest of the experience was amazing
10.0 Excelente
Ventajas: Todo. Las instalaciones, las habitaciones, los restaurantes, las piscinas, el transporte dentro del hotel, el espectáculo Chic-Cabaret. Mención especial a todo el personal del Hotel. Todos y cada uno de ellos se desviven por atender todas tus necesidades. Queremos hacer mención especial a Israel (conductor), Sergio, Rafael y Samuel (mayodormos) y en general todos los meseros de los restaurantes.
Desventajas: Algunas piscinas tienen un último escalón muy alto. El sargazo, pero se desvivian por limpiar las playas.
10.0 Excelente
Ventajas: The service, the food, the facilities everything was fantastic
10.0 Excelente
Ventajas: El servicio al huésped: excepcional.
Desventajas: Nada. Todo muy bueno.
9.2 Excelente
Ventajas: TRS Yucatan is a luxurious resort for a really great value. Most of the staffs are very helpful and the amount of entertainment option they have is incredible. Also, while staying in TRS you can also experience other restaurants or activities from other Palladium hotel groups, however from my experience generally the service offered in TRS is far more superior than the other resorts. Their private butlers are really helpful and their restaurants and room service menus are also great quality.
Desventajas: Check-in and check-out process wasn’t really smooth for me. I had to check in twice during my stay, and first time the receptionist forgot to inform us if the room is ready for check in and we weren’t given a bracelet (resort pass) until 3 hours after the check in time, so we couldn’t do any activities on the first day. Second time, the receptionist asked me to show the receipt for payment (I’ve paid for the entire stay the night before), apparently their system does not show if a client have already paid for the stay or not and he couldn’t find a copy of receipt or the documents I signed the previous day, so I had to sign another copy of their documents. Also, their mobile app to call the drivers for golf cart ride does not work.
Lm By Inmense - Puerto Aventuras - Edificio
3
9.2 Excelente (147 opiniones)
Detalles Opiniones
Si decides alojarte en LM by Inmense de Puerto Aventuras, estarás cerca de un campo de golf y a menos de 15 minutos en coche de Playa Xpu-ha y Playa Oasis. Tendrás atención multilingüe, consigna de equipaje y una caja fuerte en recepción a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago.
10.0 Excelente
Ventajas: This was a fantastic place to stay for a few days! The food the atmosphere the workers Everyone treated you like family!
Desventajas: That there was no any room service!
10.0 Excelente
Ventajas: It was quite and secluded from the attractions and business of night life.
8.0 Excelente
Ventajas: Nice view---good breckfast---good location
6.0 Muy bueno
Ventajas: We loved the location. Quiet street and a nice mini beach at the canal! Nice white linen on the beds.
Desventajas: This is absolutely not a 4 star hotel! On booking.com there are a lot of promises and beautiful pictures but the hotel needs an update, inside and outside! Breakfast is poor, should be included in the ( too high) price.
9.2 Excelente
Ventajas: Breakfast was great. Location was on a quiet cul-de-sac & about a 15 minute walk to the main restaurants which suited us perfectly
9.2 Excelente
Ventajas: El personal, siempre dispuesto a ayudar. La habitación contaba con todas las comodidades. El desayuno.
Desventajas: El agua caliente no siempre funcionaba correctamente, pero nada grave.
8.0 Excelente
Ventajas: Amazing staff, super cute and quiet location. Fairly close (10 min walk or so to restaurants and some stores), but we had a car so didn't need to walk anywhere. Rooms were nice and clean and air conditioning worked like a charm.
Desventajas: Missing a telephone in the room. At one point could not make a call out of country with my cell and a phone would have helped. Also, a plunger in the room. Had a need for one a few times.
9.2 Excelente
Ventajas: The view from terrace The breakfast
10.0 Excelente
Ventajas: Food
10.0 Excelente
Ventajas: Staff was very friendly. Property had lots of security. Food was amazing.
10.0 Excelente
Ventajas: Ubicación ideal, zona muy tranquila y segura. Personal muy agradable y atento. Sin duda, volveríamos a hospedarnos aquí!
10.0 Excelente
Ventajas: La atención, hospitalidad, amabilidad, disposición y profesionalismo del personal. Después las instalaciones y las amenidades.
Desventajas: Lo que podría mejorar es el servicio de alimentos, puede hacer convenio con un restaurante local para ofrecer room service para comidas y cenas.
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a menos de 5 kilómetros de Kantenah Lagoon, Playa Oasis y Marina de Puerto Aventuras. Club de golf de Puerto Aventuras y Cenote Chac Mool también están a menos de 5 kilómetros.
8.0 Excelente
Ventajas: El personal super amable siempre dispuesto a atenderte, Antonio hizo de nuestra cena romántica inolvidable, super recomendado, pude hacer la reserva de los restaurantes para la cena sin ningún problema.
Desventajas: El buffet del desayuno y el almuerzo podrían mejorar. La habitación podría tener mas iluminación, muy tenue las luces.
10.0 Excelente
Ventajas: El trato de rock star
Desventajas: El buffet puede ser mejor tienen muy pocas opciones de alimentación
9.2 Excelente
Ventajas: Excelente toooodo lo demás, sobre todo el personal que es super atento y están muy pendientes de que uno tenga todo lo que necesite
Desventajas: La comida ha decaido sobre todo en los restaurantes buffet
8.8 Excelente
Ventajas: Las playas y las piscinas
Desventajas: Tienen que renovar ciertas cosas de las habitaciones que ya se ven viejas
10.0 Excelente
Ventajas: The property is amazing! Well kept, outstanding service and great restaurants.
Desventajas: Nothing
9.6 Excelente
Desventajas: too big
10.0 Excelente
Ventajas: Great restaurant, beautiful location. Exactly as advertised.
Desventajas: Nothing
7.0 Muy bueno
Ventajas: Limpieza localizacion
Desventajas: Falta de personal en pool bar. Calidad de la comida,
7.1 Muy bueno
Ventajas: Walking in the lobby blows you away, stunning space. This was our last stop on our honeymoon so We paid for a room with a roof terrace and jacuzzi, the room was absolutely amazing. I can’t fault the room at all. The staff were also all lovely and helpful.
Desventajas: The heaven section pool area was like one huge frat party - drunk people there all day very loud music. Nowhere really to go for a quiet swim and sunbathe. Food was ok - nothing special just buffets in every restaurant. Had room service lunch and no one came to take the plates away. I called at 7pm and they said someone would be right up - we left the plates outside and we’re awoken at 4am to animals scratting around the plates that were still there. Would not stay again.
4.0 Bueno
Ventajas: We had the presidential suite and it was awesome. Huge (maybe unnecessarily huge) and very luxurious! Some of the staff was nice enough, even though we gave them a hard time during check-in. The wifi was solid as long as we stayed inside. The restaurants were also pretty good for an all-inclusive, but the reservation system leaves a lot to be desired. Our first day we came at 9:45PM to the Mexican restaurant, and were told we can't be seated without reservations. The restaurant was basically empty, and after I mentioned that, the lady said if we come back a little past 10, if the 10PM reservations don't come, we can get a table. We came at 10, and got a table. We were the only people there after 10:20. Even though the restaurant closes at 11, we were rushed the entire time. Clearly, the hostess just wanted to go home early. (Wondering why it's in the "what did you like" section? I ran out of characters in the other one)
Desventajas: Where do I start? 1) There was no beach!!! They have a couple of mini lagoons, but if you enjoy swimming out or jumping on the waves, it's not happening. If you enjoy walking along the beach, (or anywhere, really!) it's not happening. 2) Check-in time was at 3PM, so I scheduled an important work call for 3:15 PM. Our room was not ready at 3PM, and after my wife made a small scene at check-in, we finally got our room around 3:30PM. 3) The room we did get was not properly cleaned. There were a couple of hairs laying around, and it was clear housekeeping was rushing to get the room ready, but couldn't... and we only got the room because someone at the front desk just told them they have to finish up. Most importantly, one of the toilet contents were entirely brown! I still don't know what it was because it didn't immediately smell. So I thought maybe it was some cleaning solution, but who makes a brown toilet cleaning solution?! After I flushed, it definitely smelled terrible though, and that toilet was pretty bad the rest of our stay too. I guess that's what we get for rushing housekeeping out. 4) There was a snake in our room. The staff did all they could to get him out and eventually said he crawled into something and won't come back. Of course, it was back the next day. This time, they did get it and carried it away. I'll give credit to the staff - they followed up half a dozen times about the issue - but I do think part of it was because they're a bit disorganized. 5) The biggest reason we wanted to stay at a big resort was I wanted to get some volleyball. But even though it's on the schedule at 4PM almost every single day, I could never find a game. On the last day, people were playing in the "kids-allowed" section of the hotel (I did check that section every day too), so I finally got a game in.
9.6 Excelente
Ventajas: It was beautiful and there were many pools and "beaches" to choose from.
Desventajas: Nothing stood out as outstanding.
9.0 Excelente
Desventajas: La insistencia en ofrecernos alternativas para asociarnos a su club vacacional. Todo lo demás estuvo excelente.