La ubicación está muy bien, la comida es excelente y las albercas están muy grandes. Que hacen distinción entre mexicanos y extranjeros.
pues la verdad en si las instalaciones y la playa... estan super geniales y riquisimas.. y ni hablar de la comida!!! La animacion..
Espectáculo nocturno No estaba donde yo pensaba (Akumal); el buscador me confundió; solicité hoteles en Akumal y este estaba ente ellos.
El personal es amable, la comida es variada
La oferta de servicios correspondio a la descripcion de los mismos. La variedad y calidad de la comida. La atencion del personal. La ubicacion ideal y bellisima.
La comodidad del hotel, la atencion y amabilidad del personal y la relacion precio calidad hacen del hotel un lugar muy agradable y acogedor. Ideal para ir en familia o con amigos. La ubicacion para personas que no tengan auto es algo complicada ya que el hotel se encuentra aislado en un lugar medio inaccesible y los medios de trasnporte publicos no son frecuentes.
¡El complejo era genial! Un montón de comida y bebida. Hay muchos restaurantes para elegir y una amplia variedad de alimentos. El bufé era bueno, un montón de opciones. Los 5 restaurantes de especialidades eran muy buenos con las tapas en la barra listas para nosotros. El personal era muy agradable. Estaban buenísimas. Muy amable y servicial. Había bares por todas partes. El wifi era inestable. La playa era muy rocosa. Se necesitan zapatos para el agua para no hacerse daño. Solo hay unas pocos sitios sin rocas.
la comodidad, la suite es muy espaciosa, la variedad de la comida ( el desayuno, almuerzo y cena ), la limpieza eapectacular algunos empleados a veces un poco desubicados
la atencion del personal a cargo con gran dedicacion servicio de buceo.desprolijo y caro
La calidad en el trato de su personal, la seguridad de estar en un lugar tranquilo y sin niños, a unos pasos de la 5ta ave. se me acabo el agua, pero llame a recepcion y en menos de 1 minuto restablecieron el servicio
El personal era increíble. Hermoso complejo, buenas opciones Un olor horrible de las aguas residuales del mar. Era muy difícil disfrutar la playa. No se podía comer en las piscinas.
Ubicación Buen tamaño de habitaciones Piscina El agradable personal de servicio La comida estuvo bien Las sábanas de las camas deben mejorar Las instalaciones del salón deben mejorar
Nuestra habitación era preciosa Los espectáculos eran geniales La comida era excelente Me encantó poder salir directo a la 5ª Avenida La mayoría del personal era amable La playa estaba bien cuidada La piscina estaba helada. Parecía que siempre te estuvieran tratando de vender algo La piscina era pequeña La playa estaba llena Las sillas de playa eran viejas; tienen que actualizarlas
Partes de los jardines estaban muy mal oliente
Ubicacion, calidad y excelencia
Todo. Servicio simplemente increíble. Paredes finas
- Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles - A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
The food was pretty good. The staff were nice. The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast. The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
en general nos gusto todo, la comida estaba muy buena, la atencion del personal siempre muy amable y con una sonrisa y la infraestructura del Hotel super bien .. volveremos a visitarlo el unico pero que le encontre es que habiamos ido años atras y el hotel contaba con discoteca...la eliminaron y en su lugar instalaron un sport bar.. nada que ver siempre estuvo vacio y esto quiere decir que despues de la cena no hay nada que hacer en el Hotel si no quieres salir de playacar... deberian volver a poner la disco.
This resort is excellent. Although the bed was uncomfortable for my husband's bad back but when we told the front desk, within 5 minutes we had a mattress pillow top cover on the beds in our room. The staff was very, very welcoming and accommodating. Anytime we asked for anything they took care of it immediately. They all went above and beyond. We will go back to this resort and keep the Riu resorts in mind whenever we travel.
I would go there again. But I'll be prepared to sleep in an uncomfortable bed.
We enjoyed our stay very much! The beach was great and lots of activities were offered throughout the resort. The nightly entertainment was a treat! The staff was very friendly and the service was excellent. We were pleased with the variety of food choices at the buffet and the dinners at the restaurants were excellent. Can't wait to come back!
When we arrived to the hotel we were welcomed by professional staff, had a nice/tasty glas of papaya juice and then our luggage was taken to our room by a porter. At first it was a WOW, such a nice place, the food, service, beach, etc was great. Overall the place is awesome, but one thing I have noticed being such a big company and have no security camera is a big NO NO. This place is not even close to be secure, we had to hide everything we could to a very small safe provided by hotel, but you phisically can't put there everything possible. So we heard that someone was robbed during their stay. We've traveled to other places in Mexico and never experienced anything like that. My advise to you guys, put some cameras at least outside your building, you will have less stress on having to walk around when it's raining, humid etc. Other than that, the place is great, service is as well. My favorite drink was cappuccino w/out sugar, very tasty, well other drinks were great as well, but i am...
Its our favorite resort. We love the location. We can walk into playa del carmen..in twenty minutes. The beach is great. We spend much more time there than by the pool. The shows are pretty weak, but we enjoy dancing outdoors in the evening to a three piece orchestra. We also love the food and the beautiful bar off the lobby. The rpm is undergoing a serious makeover. We toured one of the 'new' rooms...ugh would be my review. It's very modern...chrome y glass. Not my taste. Still. For now a wonderful resort
Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.
I went with my parents and husband for 7 nights. This Riu is somewhat quieter than the other nearby Rius...but you have a gold bracelet, which means you can go to any of the Rius if you want more party than relaxation. Good food, good nightly entertainment. Excellent drinks one day in a coconut on the way to the beach. Beach is fantastic. Water beautiful. If you enjoy relaxing on the beach or playing in the ocean (snorkeling, body board, catamaran.... )this is the place to go! Bring an insulated mug to take your drinks to the beach. The gift shop in the lobby is a bit pricey -much better deals on 5th St in downtown Playa. We were married in Mexico 5 years ago and this is our third trip back to the area. Have stayed at the Riu Tequila before, but rooms at the Palace Mexico are nicer and you're just 2 minutes to the beach instead of 15. First time at this resort and would return again -especially if the parent's are buying!
Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.
The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were stil...
We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.
We stayed at Riu Palace the first week of January 2012. We had a wonderful time, stayed 5 nights. I would called a family type resort. Lots of couples of all ages, as well as families with kids. The beach area is great, white sand, enjoyed the walks on the beach. We walked to Playa a couple times (about a 30 minute walk). We loved the food. We ate a 3 of the 4 reservable restaurants, liked Krystal the best. We thought the buffet selection for all meals was very good, plenty of fresh fruit and vegtables available at all times, if your not into the meats and fried stuff. The buffet restaurant also had a themed 'Mexican' night. Definately recommend this. Just a note for the men for the dinner meals. Long pants are required, jeans are OK, lots of men wore jeans. The wait staff at this resort was second to none, very friendly, and always right there if you need something. The room fridge restocked everyday. 24/7 room service included. We will for sure be coming back to Riu Palace again, and...
I would go back, this is very nice location, clean beach
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.