pues la verdad en si las instalaciones y la playa... estan super geniales y riquisimas.. y ni hablar de la comida!!! La animacion..
Espectáculo nocturno No estaba donde yo pensaba (Akumal); el buscador me confundió; solicité hoteles en Akumal y este estaba ente ellos.
La ubicación está muy bien, la comida es excelente y las albercas están muy grandes. Que hacen distinción entre mexicanos y extranjeros.
El personal es amable, la comida es variada
la atencion del personal a cargo con gran dedicacion servicio de buceo.desprolijo y caro
¡El complejo era genial! Un montón de comida y bebida. Hay muchos restaurantes para elegir y una amplia variedad de alimentos. El bufé era bueno, un montón de opciones. Los 5 restaurantes de especialidades eran muy buenos con las tapas en la barra listas para nosotros. El personal era muy agradable. Estaban buenísimas. Muy amable y servicial. Había bares por todas partes. El wifi era inestable. La playa era muy rocosa. Se necesitan zapatos para el agua para no hacerse daño. Solo hay unas pocos sitios sin rocas.
La comodidad del hotel, la atencion y amabilidad del personal y la relacion precio calidad hacen del hotel un lugar muy agradable y acogedor. Ideal para ir en familia o con amigos. La ubicacion para personas que no tengan auto es algo complicada ya que el hotel se encuentra aislado en un lugar medio inaccesible y los medios de trasnporte publicos no son frecuentes.
La oferta de servicios correspondio a la descripcion de los mismos. La variedad y calidad de la comida. La atencion del personal. La ubicacion ideal y bellisima.
la comodidad, la suite es muy espaciosa, la variedad de la comida ( el desayuno, almuerzo y cena ), la limpieza eapectacular algunos empleados a veces un poco desubicados
The hotel is old and the restaurant service is terrible , it takes 1 hr -and sometimes longer- to get your food .
I expected more luxary from a Dreams resort and more entertainment choices. What they did have was good they just did not have enough variety for a 9day stay. Our room was adequate but it did smell strongly of mold and on our last day we actually saw mold on the ceiling of the bathroom. Staff were fun and friendly. Food choices very limited and portions very small. Others at the resort we met said that the Cancun and Cabo location Dreams are definitely better
Overall it was very good. More english tv channels would be nice .
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.
Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a ...
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------
Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.
The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.
We just returned from staying at Dreams Puerto Aventuras. We LOVED the resort! ALL of the employees were so very nice/friendly/fun. It was a great experience. The entertainment staff is unbelievable!!!!!!!!!!! We had way too much fun! The food was great also. Lots of activities if you want to keep busy instead of just laying on the beach. All the employees were the best. Twice a day maid service (without asking), great Spa, shopping close by, never a dull moment!!! Our only complaint, which is not the fault of the resort, is the noise level late at night and into the early morning hours. The party people/late nighters liked to congregate right below our room on the steps leading out to the pool area and it was very hard to sleep. We got up and said something to some of them and called the desk a couple times. The lobby area was very noisy too during that time. Unfortunately, you can't fix stupid and some people just don't realize there are people trying to sleep after midnight.
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's antici...
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!
We started off on a bad note with this resort. Arriving on a Friday, the resort was ok, but we realized quickly that we should have booked an adults only (we have no kids). It just so happens that the resort offered us a promotion to switch to one of their adults only sister resorts (Silversands or Maroma). No strings attached, the offer was that we would stay the night at Dreams, then check out in the morning and be transfered to whichever resort we picked. In addition to this we would receive a voucher for 6 free nights at the resort. I had heard good things about Silversands, so we decided to transfer there. We kept our bags packed and just kinda ho-hummed around the remainder of the evening. Getting to our room we realized the bathroom door wouldn't shut, and the shower leaked. Thinking we wouldn't be there but one night, we just dealt with it. Saturday morning we woke up, had breakfast, and headed to the main lobby to check out. After waiting for 20 minutes to see a manager, they ...
Ubicacion, calidad y excelencia
Ubicación Buen tamaño de habitaciones Piscina El agradable personal de servicio La comida estuvo bien Las sábanas de las camas deben mejorar Las instalaciones del salón deben mejorar
El personal era increíble. Hermoso complejo, buenas opciones Un olor horrible de las aguas residuales del mar. Era muy difícil disfrutar la playa. No se podía comer en las piscinas.
Todo. Servicio simplemente increíble. Paredes finas
La calidad en el trato de su personal, la seguridad de estar en un lugar tranquilo y sin niños, a unos pasos de la 5ta ave. se me acabo el agua, pero llame a recepcion y en menos de 1 minuto restablecieron el servicio
Nuestra habitación era preciosa Los espectáculos eran geniales La comida era excelente Me encantó poder salir directo a la 5ª Avenida La mayoría del personal era amable La playa estaba bien cuidada La piscina estaba helada. Parecía que siempre te estuvieran tratando de vender algo La piscina era pequeña La playa estaba llena Las sillas de playa eran viejas; tienen que actualizarlas
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast. The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
The food was pretty good. The staff were nice. The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
- Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles - A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
En general el nivel de los servicios y el personal muy competente y atento. Muy bien los restarurantes, buena atencion. Excelente equipo animacion.El nivel general es muy alto. Muy recomendable. Destaca mucho en negativo el servicio de Intranet. Lo primero es un gran contraste que sea un servicio de pago en un hotel all inclusive de este nivel. Ademas hay solo 2 PCs disponibles y la navegacion es terriblemente lenta y poco operativa. Algo a corregir de manera urgente, sin duda.
El hotel es incrible, la playa es excelente, no hay niños por lo que es muy tranquilo. las suite no es de lujo pero el hotel tiene un verde incleible y unos restaurantes buenisimos, he estado en cancun mas de diez veces y es el que mas me ha gustado de todos los hoteles. La distancia del aeropuerto es de unos 60 km por lo que conviene alquilar coche, el taxi es un poco caro, alrededor de 80 euros, el alquiler de coche es muy economico, no alquilar en hertz nos estafaron, cualquier minuscula tonteria que tenga el coche al entregarlo, te cobran reparaciones gigantes y el seguro que te hace no cubre nada!! Ni el robo del vehiculo!! Cuidado. TERMINAMOs pagando el doble!! Estar atentos, ellos saben que no los puedes denunciar porque no hay policia federal cercana y uno tiene el vuelo, en fin... es la primera vez que me pasa
Muy buena ubicación, con unas instalaciones muy correctas, comida exquisita, personal encantador y todo a un precio buenísimo. Un sitio perfecto para descansar, disfrutar del sol, la playa y el buceo.
Todo, variedad de restaurantes a la carta, spa, zona chill out y que sea exclusivo para adultos. Además la playa es ideal para baño, paseos, con aguas transparentes. Por decir algo, en varias ocasiones no había disponibles toallas de piscina
Ubicación, excelente playa. Muy buena la comida Amenidades
las habitaciones y el aire acondicionado- podrían mejorar la calidad de las actividades al aire libre. la comida podría ser más internacional y de mejor calidad. El café no se podía digerir era salado.
Me gustó muchísimo el hotel. El lugar es muy lindo, las habitaciones están en medio de manglares y la playa es preciosa, con peces que nadan a tu alrededor. Nos tocó una de las habitaciones remodeladas, que estaba muy bien. El baño amplio y nuevo, muy cómodo. Algo que me preocupaba antes de llegar era que hubiese mosquitos, por ser zona de manglares y llevé off por si fuese necesario, pero la verdad es que tuvimos suerte y, a pesar de que nos tocaron algunas horas de lluvias, no tuvimos problemas en este aspecto. Con mi marido veníamos de haber estado previamente en un hotel de lujo, donde toda la comida era a la carta, en restaurantes gourmet y platos realmente exquisitos. En este hotel la comida no era de ese nivel y no todos los restaurantes estaban abiertos todos los días, ya que los iban rotando. Creo que este es un aspecto que el hotel podría mejorar. No obstante, si se tiene en cuenta la relación precio/calidad, sigue siendo un hotel altamente recomendable. Yo volvería de todas maneras.
Magnifico, ideal para descansar y relajarse, magnifica la playa, que la cuiden muchos años!!! piscina esplendorosa, hotel muy relajado y de ambiente tranquilo, que siga así muchos años!!! el café de las habitaciones, por decir algo
la ubicacion del hotel, el diseño y la atencion demasiado adaptado para los americanos (USA)
Que es solo para adultos y no hay niños correteando todo el dia por alli... Se nota. Muy buen servicio tambien. Zona tranquila, no como Cancun o Playa del Carmen. Las habitaciones nuevas estan muy bien. Lo estan reformando. Las viejas no son muy confortables. Pedir que os pongan en una nueva. Sino las camas no son muy comodas.
en general nos gusto todo, la comida estaba muy buena, la atencion del personal siempre muy amable y con una sonrisa y la infraestructura del Hotel super bien .. volveremos a visitarlo el unico pero que le encontre es que habiamos ido años atras y el hotel contaba con discoteca...la eliminaron y en su lugar instalaron un sport bar.. nada que ver siempre estuvo vacio y esto quiere decir que despues de la cena no hay nada que hacer en el Hotel si no quieres salir de playacar... deberian volver a poner la disco.
I would go there again. But I'll be prepared to sleep in an uncomfortable bed.
I went with my parents and husband for 7 nights. This Riu is somewhat quieter than the other nearby Rius...but you have a gold bracelet, which means you can go to any of the Rius if you want more party than relaxation. Good food, good nightly entertainment. Excellent drinks one day in a coconut on the way to the beach. Beach is fantastic. Water beautiful. If you enjoy relaxing on the beach or playing in the ocean (snorkeling, body board, catamaran.... )this is the place to go! Bring an insulated mug to take your drinks to the beach. The gift shop in the lobby is a bit pricey -much better deals on 5th St in downtown Playa. We were married in Mexico 5 years ago and this is our third trip back to the area. Have stayed at the Riu Tequila before, but rooms at the Palace Mexico are nicer and you're just 2 minutes to the beach instead of 15. First time at this resort and would return again -especially if the parent's are buying!
Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.
I would go back, this is very nice location, clean beach
We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.
Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.
This resort is excellent. Although the bed was uncomfortable for my husband's bad back but when we told the front desk, within 5 minutes we had a mattress pillow top cover on the beds in our room. The staff was very, very welcoming and accommodating. Anytime we asked for anything they took care of it immediately. They all went above and beyond. We will go back to this resort and keep the Riu resorts in mind whenever we travel.
We stayed at Riu Palace the first week of January 2012. We had a wonderful time, stayed 5 nights. I would called a family type resort. Lots of couples of all ages, as well as families with kids. The beach area is great, white sand, enjoyed the walks on the beach. We walked to Playa a couple times (about a 30 minute walk). We loved the food. We ate a 3 of the 4 reservable restaurants, liked Krystal the best. We thought the buffet selection for all meals was very good, plenty of fresh fruit and vegtables available at all times, if your not into the meats and fried stuff. The buffet restaurant also had a themed 'Mexican' night. Definately recommend this. Just a note for the men for the dinner meals. Long pants are required, jeans are OK, lots of men wore jeans. The wait staff at this resort was second to none, very friendly, and always right there if you need something. The room fridge restocked everyday. 24/7 room service included. We will for sure be coming back to Riu Palace again, and...
Its our favorite resort. We love the location. We can walk into playa del carmen..in twenty minutes. The beach is great. We spend much more time there than by the pool. The shows are pretty weak, but we enjoy dancing outdoors in the evening to a three piece orchestra. We also love the food and the beautiful bar off the lobby. The rpm is undergoing a serious makeover. We toured one of the 'new' rooms...ugh would be my review. It's very modern...chrome y glass. Not my taste. Still. For now a wonderful resort
We enjoyed our stay very much! The beach was great and lots of activities were offered throughout the resort. The nightly entertainment was a treat! The staff was very friendly and the service was excellent. We were pleased with the variety of food choices at the buffet and the dinners at the restaurants were excellent. Can't wait to come back!
When we arrived to the hotel we were welcomed by professional staff, had a nice/tasty glas of papaya juice and then our luggage was taken to our room by a porter. At first it was a WOW, such a nice place, the food, service, beach, etc was great. Overall the place is awesome, but one thing I have noticed being such a big company and have no security camera is a big NO NO. This place is not even close to be secure, we had to hide everything we could to a very small safe provided by hotel, but you phisically can't put there everything possible. So we heard that someone was robbed during their stay. We've traveled to other places in Mexico and never experienced anything like that. My advise to you guys, put some cameras at least outside your building, you will have less stress on having to walk around when it's raining, humid etc. Other than that, the place is great, service is as well. My favorite drink was cappuccino w/out sugar, very tasty, well other drinks were great as well, but i am...
The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were stil...
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.