The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Beds where great! Great staff
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
Inexpensive and near the airport
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff
Location is everything! The price was adequate. The room was clean and quiet.
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
The hotels was great. It was a perfect size and the staff got to know me and were very friendly. I was surprised at how good the food was here. The breakfast was a large buffett which had some rotating egg dishes. The food you could order was good too, better than expected and the prices were reasonable. Definitely check out the happy hour when you go. I used the fitness center one day too and loved it. More than what I expected from a hotel this size. I would definitely consider a Hyatt Place next time I travel. The only thing I didn't like was the PPV movies in the room were terribly expensive. It was around $18.00 to rent a movie. Are you kidding me?
Very friendly and helpful staff HVAC system right outside window & keep us awake every night--Heater control did not work work in room and was very warm even though we turned the heated down to 58 degrees (rm #222)
The room was very clean and spacious. I wish they had a soda machine instead of the snack bar at the front where soda was almost $3.00. I felt the breakfast was wonderful. A great place to stay for the weekend. I want to stay at other Hyatt hotels like this again.
Failed to clean room after first night Layout of room was terrible. Bathroom and shower were the worst ever experience
Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar. The shower seemed weak.
Tienen la opción de llegada temprana. El personal era amable. La habitación tenía daños causados por agua. El jacuzzi no funcionaba. La selección de canales de televisión de lo peor. El desayuno era mediocre. Todo el lugar estaba un poco descuidado. No vale la pena el dinero que pagamos.
El momento de hacer el check-out. Tan pronto como entramos en nuestra habitación notamos dos fundas de almohada que faltaban, llamamos a la recepción y me dijeron que iban a enviar a alguien pero nunca lo hicieron, el cuarto de baño olía a orina y la moqueta estaba sucia.
As a smoker, I really appreciated the smoking stations placed around the property outside. Very accomodating which you don't often find anymore. The outlet in my bathroom didn't work.
This place was awesome. Very very clean. Great staff - friendly, helpful, not too buttoned up. Beautiful decor - trendy and modern. Perfect for any type of stay. I was mixing business and pleasure and felt totally at home. On my next trip to KC I will definitely try to book here first. With all the positives, there was one negative that is totally out of the staff's hands. The walls are paper thin. The party next door at 4am... my wife and I became part of the party. We heard everything that was going on. For a business person during the middle of the week, probably no problem. But we stayed a Friday and Saturday and the weekend crowd probably made it worse.
Clean rooms, incredibly helpful staff, great proximity to downtown KC, the Plaza, and IKEA. This is likely our new go-to hotel in the area!
3 star, very nice room.
Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom. Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests
Very clean and spacious! Friendly staff as well. Free bottle of water each day, and a large fridge, were nice perks.
We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in. We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.
The beds are amazing, and rooms are nice. Location isn't the best, unless you are looking to be close to the airport
I really liked the front desk staff. They were very understandable and eager to help with all of my needs. I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.
Clean with a restaurant inside. Not much of a complaint but the bed was a little too soft and the bathroom was small
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
Wee arrived late and left early. Everyone was curious and efficient. Nothing. It was great.
Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy! Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.
The bed was so comfortable. I think a nice continental breakfast could be included.
La habitación era bonita y estaba limpia. El desayuno era decente. Las almohadas eran horribles. Desiguales y planas. Dos juntas tampoco funcionaba. Dobladas es incómodo. No muy buenas almohadas.
La cama. Me cobraron $162 cuatro veces y el hotel no me ayudó.
Very nice and clean. Friendly staff at front desk. Room service knocked on the door at 9:30 am to clean the room and we hadn't checked out yet.
Room & hotel was clean. Staff was informative & respectful. Beds were comfortable.
Pool was great and room was good. Breakfast could be improved
Helpful staff. Excellent accommodations. Location Breakfast eggs - were those really eggs? MEDIUM representative pushing her product while staff was assisting us with check-in. Please discourage this activity as it disrespects boundaries.
Nice modern decor. Keurig coffee in rooms. When we checked in, our room smelled like smoke. I went to the front desk to tell the person working there, and he sent up someone from housekeeping to spray something on the carpet. That obviously didn't work. Another employee put us in a new room.
This guest did not leave comments about this hotel.
Location, btrakfast, clean comfortable rooms, friendly helpful staff Na
The room lay out and decor was great. The location was near attractions but near by construction was off putting.
This guest did not leave comments about this hotel.
Clean with comfortable beds. Staff was accommodating when I had to leave a day early due to weather conditions.
The pool The room thermostat was broke. We were freezing the whole night.
Room was clean as well as the pool. Service was exceptional. Shuttle took us to dinner as well as the airport. Would stay here again.
Clean, great location for airport and really great staff. I stay at Courtyards all of the time...I liked this one. All of staff was very friendly. The shuttle driver was super curtious and helpful. Very quick drive to get to the airport. Food at the bistro was good. Nice pool/jacuzzi area. You're a snob if you expect more than what you get at this price.
Staff was great. Breakfast was really good. And it was reasonably priced. Walls were thin. We were in a room right next to the stair well, heard everyone when they came down the stairs.
Staff was very friendly and helpful! Hotel is older but has been updated. Very close to Worlds and Oceans of Fun. Right in front of a gas station which is very convenient. No hot tub. Breakfast pastries were stale.
Great staff, terrific hot breakfast, super clean and comfortable. Vending machines not working, no service stations anywhere near to refuel.
Check-in easy, staff very friendly and helpful, entire facility clean and well maintained, hot breakfast/dinner included, happy hour with free drinks. I have zero complaints.
La habitación era una habitación remodelada con pintura actualizada, cuarto de baño, ropa de cama y mobiliario. La habitación era tranquila, pero me sentía un poco apretado ya que teníamos dos personas en la habitación más pequeña para casi 3 días. La recepción y el servicio de limpieza era amable. La habitación estaba limpia excepto por la alfombra, lea abajo. Me gustó la gran ducha. No me tome un baño en una bañera, pero que parece ser un gran problema para algunas personas que sólo había una ducha. No usamos la piscina porque era invierno. La habitación era cómoda en cuanto a temperatura y no era extremadamente ruidosa o perjudicial. El hotel dispone de habitaciones para no fumadores y permite mascotas. Yo no noté un olor a humo, como una persona con asma que tiene la nariz sensible al humo fétido. Sin embargo tienen una habitación que estaba muy sucia la alfombra, como si no fuera regularmente aspirada, y estoy suponiendo que el olor era probablemente la alfombra cubriendo de algún desorden para mascotas. Después de un desinfectante, no vimos mucho más.
Ubicación Goteo de ducha