The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The air condition noise is kind loud.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
Very happy with our accommodations! Great pool with a view of the.ocean. just outside of town. Quiet. Good breakfast included. Good restaurant for lunch and dinner. Poolside bar. Nice place to stay.
Was picture perfect. Great location, stunning gardens, relaxing pool with bar, spacious rooms with amazing views to the gardens and ocean. The restaurant has great food and amazing views to dine by. All the staff were very friendly and helpful.
The beautiful views of the ocean (but only from some of the rooms). The patchy maintenance in some of the rooms - I had to change rooms 3 times before I got one that was clean and leak free.
the sea view, the tranquility, the food, and the price
The quietness and location of my stay was the best part of it. I really enjoyed swimming in the pool with the great view of the ocean and my little friend working in the pool bar, who was always smiling made me feel better every day. I had lunch in the restaurant twice overlooking the ocean and the food matched the view for excellence. I will definitely be coming back as soon as possible.
Ocean view was superb!!! There should be shower curtain since only a tub and water flew everywhere in the bathroom!
The sea view is stunning! Too little facilities.
An escape from the busy beach. Relax and quiet. Excellent for couple.
fatastic, recommended!!! it's really valuable to live there for several days. good seaview, good service, wonderful! no.
It's not as close to the beach as i would have liked to, but it's been done up really well and if great for people looking for some peace and quite. I came across a snake (cobra) outside my room the last day i was there so that was a little unsettling. Other than that i have no complaints. Like most other hotels, the staff doesn't speak good english. But that isn't specific to this hotel, it's common around phuket
I enjoyed the pleasant views and cozy environment. Secret Cliff Resort is an experience that I would recommend to anyone traveling to Phuket, Thailand.
The breakfasts were good. The staff were friendly. It was opposite the beach. It has a good pool, with separate section for little ones. It was on a busy street and it was a bit noisy. There was no grass or garden area.
The relaxing atmosphere of the hotel and swimming pool (even though it is small0
All facilities (eg pool) very clean and staff helpful and respond quickly to enquiries. Spa/massages much dearer than local centres. Gym not unlocked early enough. No cable TV program in room.
The hotel is near to the beach. The hotel is not for people who want to relax, very very noisy, we didn't sleep the 2 nights we were there.You hear every single sound from other rooms and doors close slamming.The rooms reserved Booking.com are the ones in the back facing the backyard and with a/c machines just outside the room.
I find it dificult to write anything positive: I have travelled "far and wide" but this hotel was not up to standard of the charges - the beach was nice. How can you ask this question if you do not "want complaints"!! Gym on top floor- locked-pool on bottom floor-room towels not sufficiently thick - hairdryer suitable for very short hair-translating money matters ensurs high costs- doors to balcony not suitable for children safety-some breakfast food prepared the day before
Nice place, friendly staff, good value, central location in Karon.
there is no elevator
Hotel Staff and cleanliness Breakfast very very simple
room was very clean. staff were really good
Friendly staff, comfortable rooms and great swimming pool. Free internet connection in all rooms. Great value as this beats more expensive hotels I have stayed in. The air conditioning was noisy.
This is an excellent hotel - modern, stylish and very comfortable. The rooms are lovely - well thought out, comfortable king size beds and good bathrooms. The location is fabulous - in the middle of the shops and a 2 minute walk to the beach. A couple of doors up is the wonderful Red Onion restaurant - great food, great prices. The front of house staff were exceptional - friendly and helpful and ready to assist at any time. I stayed wth my eight year old son for a week and we loved it. The hotel's restaurant staff were not nearly as friendly as the front of house staff and the discrepancy is very noticeable. Overall training to the same level of courtesy and service would be beneficial to the hotel. The inhouse movies and music have gone so the hotel needs to get a selection of DVDs for guests' use. The only available cable channels are news or in Thai language.
comfortable and able to surfing net 24 hours. The staff also very helpful. swimming pool is just open til 6pm. hope that it could open til 9pm. it will be good.
quite modern cosy hotel with attractive design, MACs ans free internet in the room inattentive staff, poor breakfast menu
Staff was good, window view in our room was spectacular. Room deluxe with a balcony on the corner is the best. There are many different cafes and restaurants nearby. They have the dog's shelter that is very touchfull. Not very close to the beach. It takes about 10 minutes to get there.