Las puertas del armario no se abrían.
Nos quedamos una noche para un evento en el centro. Fue una maravilla poder verlo desde la azotea del hotel Me habría gustado un colchón más suave. Pero realmente no afectó a mi sueño, jajaja.
Personal Las habitaciones básicas
Restaurante Rivue genial, la ubicación era buena. Podría ser una propiedad agradable si las zonas comunes estuvieran reformadas Necesita reformas de las zonas comunes, aunque nuestra habitación estaba bien.
Me encantó el bar en el paseo cruce
Cómoda cama La habitación olía a humedad
La ubicación era fantástica. Tenía un montón de instalaciones. Buenos restaurantes. Poco anticuada. Y muy enorme. Nos sentimos vacíos.
Buena ubicación. Gran necesidad de muchas actualizaciones. Propiedad muy anticuado.
Necesita una reforma con moquetas nuevas o mejor servicio de limpieza.
La arquitectura Que se cobran por el aparcamiento
Precioso e histórico!
Ambiente perfecto con tremenda servicio. No queríamos marcharnos.
This is a awesome hotel in a great location. Staff at the desk were exceptionally friendly and helpful. The room was decorated in a very modern style. There was a 65 inch TV in the room. The hotel also has a restaurant and bar. I ate 3 meals there and the fool was good and preparation was excellent. I would not hesitate to stay there again., Front desk workers, although eager to assist, did not have a good command of the English language. The accents were very heavy, and sometimes I had to ask them 2 or more times to repeat what they said.
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it
The location is great, right on fourth street. The bed was very comfy and the tv was huge. The bathroom was freezing, and the noise from the late night parties echoed from the lobby right outside the door, made it hard to sleep. Valet was expensive and the pool was alright, kind of small. No hot tub. No free wifi, no breakfast included. For the cost, I expected more.
location, gym, comfy bed
The staff was wonderful and friendly the room was great and clean they even left some body spray on the pillow bathroom was very clean we were minutes from Kentucky kingdom and we walked there and if I ever got back it is where I would stay 2 They had this beautiful pool and court yard buy I tried to relax in it and it was full of black ppl and I tried on 3 different occasions and as late as 9:30 but all the children (and there were like 40) were out of control throwing things splashing running around and the life guard doing nothing to stop them .. Later found out that there was a family reunion of some sort but as I sat in the courtyard I watched other families and guest come down and see the craziness and turn around and leave...
We loved the size of the pool and that it was indoor/outdoor. The room was clean and nicely decorated. We also enjoyed the balcony overlooking the pool. The hotel staff was very friendly. The shuttle was also very helpful. We really feel that each room should have a refrigerator and microwave. We would have also liked to have some sort of complimentary breakfast. My husband and I stay in many hotels throughout the year and this is the first one to not have any of the amenities I have stated above.
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
Ubicación buena para nosotros, cerca de todo lo que necesitábamos. Decoración vieja en las zonas comunes y las habitaciones. Ropa de cama y artículos de baja calidad
El personal era absolutamente increíble! Las piscinas eran geniales así como las habitaciones. Yo y mis niños sin duda volveremos!
Se oyen los pasos en los pasillos de las habitaciones.
Limpio No comprobaron el sistema de alarma de incendios y comenzó a pitar toda la noche
Ubicación del centro comercial Es muy antiguo, necesita una renovación urgente. El pasillo no tiene aire acondicionado. El baño era muy pequeño.
Nos gustó la ubicación, cerca de todo lo que hicimos en Louisville. Bonitas piscinas cubierta y al aire libre. Personal amable que nos dio excelentes recomendaciones de restaurantes. Un poco viejo, pero están haciendo reformas. No hay muchas opciones para el desayuno caliente y la sala de desayuno estaba un poco llena más tarde en la mañana. No había nevera en las habitaciones.
El 21 C es un bar/galería de restaurante/hotel increíble. Para nosotros fue lo mejor hospedarnos allí la primera noche luego de nuestra boda, ya que ahí mismo fue nuestro primer beso hace tres años. El personal es excelente y la energía, magnífica. Por desgracia no hay nada especial con respecto a la habitación. Para un hotel tan bien reseñado como éste, debería haber un diseño más elaborado, tal vez con piezas de arte y decoración, etc.. Esta habitación fácilmente podría haber sido un Westin o un Marriott cualquiera. Las habitaciones en las que nos alojamos se ven un poco desgastadas y convendría renovarlas pronto. Así que, si yo fuera tú, me ahorraría $100 dólares por noche, me hospedaría en el Marriott o Seelbach, y ese dinero me lo gastaría en una buena cena y las bebidas en el 21 C. O conseguir un piso en Airbnb en las Highlands o Nulu.
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.
Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend. Crazy family birthdays on the weekends.
The room was beautiful! The bed was better than the one I have at home! & everything was very clean! Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!
fairly quiet there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey
La atención del.personal, la limpieza, la ubicación para las actividades que había planeado No incluye el desayuno
The hotel was only minutes fr airport, clean and comfortable. I had dinner in the bar where the server was super friendly and food tasted great. I didn't get my wake up call and airport shuttle doesn't run for early flights.
I had been up for 22 hours and I can't tell you enough how comfortable the bed and pillows were . I was happy with everything
Super clean and in a great location! 9 minutes from down town and about 10 from the shopping malls. Room service was great and the food tasted wonderful!
After staying a night at the Four Points I didn't think it was an awful hotel, until I was charged three separate times in the following two weeks. The first two were supposedly deposits for damage at $50 each that the manager claimed would "fall off." Until I called a second time those charges remained on my card. I thought it was over until last week when another $72.40 appeared from the hotel. When I called about that charge they claimed someone must have charged food from the restaurant to our old room number. I asked for them to remove it, but they claimed it would have to wait to be investigated and there was still no promise the charge would be removed. I ended up having to call my bank to cancel the charge. Needless to say, I don't recommend this hotel to anyone. The stay wasn't bad, but it's not worth the hassle afterwards.
Nice employees and super nice beds. TV was also nice.
Very nice lobby, check in and check out was really quick, room was amazing for the price I paid. The complimentary coffee was surprisingly good. I didn't realize how close the hotel was to the Louisville Airport. I could hear planes taking off all through the night. That coupled with the very loud fan led to zero sleep.
Location was great, and the bed was comfy. Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.
The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center. the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.
We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.
Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away. Did not like the price of the hotel. But the location was so good I would pay it again.
This guest did not leave comments about this hotel.
Bathroom was not clean tub handle fell off had to move rooms 3 times very inconvenience
The staff! From the front desk attandants to the bartender to the drivers, outstanding courtesy and customer service.
Location is perfect for visiting family. Hotel went out of their way to make us feel comfortable during the holidays. Hotel restaurant was closed for the holiday so the hotel provided a free breakfast for all guests. That was a nice surprise.
The hotel was nice, the staff was friendly. The area was right by Kentucky kingdom which would have been convenient if someone was planning to spend their day there. We were on our way south and stopped for the night so this met those needs. Nothing bad stood out in my mind.
The nice soft bed. It was heavenly.
This guest did not leave comments about this hotel.
The room was nice and the hotel was close to all. The room next to us was extremely noisy, I called the front desk 3x between 11:30 and 3. They assured me it would be taken care of, however nothing changed until they went to sleep. Continental breakfast would be nice.
This guest did not leave comments about this hotel.
The bedroom So much to day It's so much to say, there's not enough characters
The bed was comfy and the room was great priced. There were problems with the wifi but they were resolved quickly, a few scary looking stains on the carpet.
The Lobby and all public areas were very nice. The staff gave us the breakfast buffet free due to being part of a local conference even though we had not book the proper way to get the free buffet. Staff was nice, when I interacted with them, we were at the hotel very little. Location was perfect for the event we were attending. The beds were decent/clean (I think). Overall price was cheap! Very outdated rooms in poor condition, there were few outlets and the ones that did exist didn't work well, one was missing a cover and was very loose (a fire hazard). The light on the main switch was not plugged in so I thought there was no light in the room when I first got there(I plugged it in then I had light). There was a big stain on the carpet, plus a smaller one(s). The $7.99 breakfast buffet was very similar to Ramada's competition's free continental breakfast. Wifi did not work good, it was open to the public, (no password) but very laborious to use, you had reconnect often.
They are close to the airport. The air conditioning worked. No bedbugs. The airport shuttle only runs from 7am -11pm. My flight came in at 10:30pm and they wouldn't pick me up. My return flight left at 6 am and it cost $14 their Uber. The walls are thin, the security door to the outside was broken, the bathroom door didn't close, the bathroom fan didn't work, there was dog food on the floor, there were dirty towels in the room and kids were running and screaming in the halls till 4 am. Oh, and the decor is fraying. In summary, it was dirty, run down, and i didn't sleep well. I paid $74/night and it was the only place available that weekend. If you have to stay here, it will do but don't expect any luxuries. If i had known the shuttle wouldn't pick me up or drop me off I would never have booked this place.
Staff was really friendly and helpful Rooms clean and comfortable 2 groups of people in town for meeting/ convention the NRA and a Baptist Church...the safest place in town To answer the questions I would say the layout was old and felt like I was walking up and down hills of the long hallways but I'm not really complaining
The beds were comfortable. The place smelled musty and the walls in the hallways were dirty.
This was a terrible experience. Bed Bugs, a pool that is closed often, and an unfriendly staff for the most part. The hotel is not well kept and has water leaking in everywhere. It rained for a total of 25 minutes on the first of the 4 nights I stayed their and water could be found on the ground in and around the snack machine area the entire time. They did little to nothing to resolve the issue. We had to change rooms multiple times bcause the keykard machine didn't work and they couldn't get our rooms unlocked. Three of the individuals in our room came home with Bed bugs in their bags and one of them had over 30 bites on them. I do not review things ever, but this was so bad I felt I had to. The pictures on the website are very old, you will not find that the inside is representative of them AT ALL. Go to a different Hotel. Trust me.
The pool was nice and the kids had a great time, which is the important thing. The food and staff at Stadium Joe's were great! Maintenance staff was very helpful. I had to ask to be checked in after waiting 20 minutes. The door keys don't work on the poolside. We moved rooms bc of it and neither worked. Our friend was locked out of her room for 2 hours because both door latches locked. I had a 50.00 security hold put on my bank card without anyone advising me first.
Location was accurate Room service was terribal an air condition kept freezing up
Staff was great! Could be a great place. Offered a lot t of fun extras. The bartender at the hotel made our entire stay by much better! Internet was down because someone hit the transformer on the previous night, but no one seemed to care that we were very inconvenienced by this. One vending machine in the entire building worked. Room was dirty. Even found a used tissue between the wall and headboard. Building could be entered without having to use the provided key slots. Restaurant was way overpriced and gross.
Paid $94 including taxes and fees. Great value for the money. Practically spotless rooms. Decent fitness center. Good breakfast. Professional and friendly staff. Were accommodating with late night ride to the airport. A bit more hair in the shower than I would have liked. One of two treadmills was broken. More variety of cereals at breakfast would be nice.
Lost of space in the suite, comfortable king size bed, pillows I liked so well I'm going to buy some, huge shower, fridge and microwave in room, a place to lounge on the couch and relax, location was decent, staff was nice, breakfast was decent The shower could be cleaned better. There was some mold.Rest of the room was perfect. The indoor pool that's was advertised as heated was cold.
Closeness to restaurant arena and university. Small rooms too much furniture in then for small a small space
The breakfast and afternoon meals were excellent. Clean rooms. Greg the night man was friendly and helpful. Price is high, but all hotels are high.
We came from Wisconsin to see a concert. The location was great; easy to find and very easy to come and go. The room was well designed and the furnishings were comfortable and accommodating. It's nice to be able to stay in when you want to have a late night drink without going back out into the world where we could get into trouble. ;) The tap water would not get cold and there was not an ice machine near our room.