Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
El personal era energético, amable y servicial El buffet del desayuno debería cambiar a diario o al menos dos veces por semana
El personal es muy amable y siempre se aacordaba mi nombre. La ubicación es excelente para ir de compras, comer y hacer negocios. Gran buffet de desayuno.
El personal es más que amable y servicial. Hacen lo imposible por ayudar. Habitaciones grandes y muy limpias. Nos hemos alojado aquí 7 veces y volveremos. Me encanta la ubicación. Nada que decir.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
One word - ataraxis.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
service, facility, location, rates
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.
This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta. Elevators are slower than comparable hotel elevators in the area.
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Location Every stay at Oxford I have had issues with the hot water being hot .
Great location, staff was wonderful, clean big rooms!
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
No hot water. Breakfast was poor.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
I would say the friendly staff plus location.
Good hotel for the price None
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Centrally located for everything g I wanted to do in manila The hotel ran out of shower towels at times. Had to wait until after midnight for towels.
Location was good.
All staff members are cordial; only problem is they take dollars equivalent as per their own arbitrary conversion rates; for ex-they demanded 50 pesos per U S ,dollar where as actual rate was 43 pesos that day; after quarrel and talk with manager they took actual dollars which I offered as per Booking.com reservation nothing
the location is good , easy to get most local foods , just 5 - 10 mins by taxi to shopping mall , its comfortable to stay in Berjaya Hotel Manila. no wifi in the room
WiFi only in the Lobby / Restaurant, in the room one adventurous looking lan cable, but also working. Connection is not very stable. Staff is friendly but sometimes does not see things and needs of the guest on its own. The roomservice and housekeeping is quick amd good. The room itself could use a refreshing of the interior. Bath floods itself by design if you take a shower ;-), but there is a rinse in the ground. The pool is there bit not so nice and inviting.
Some of facilities looking very tired - but upgrading taking place since change of ownership.Still some quality control issues particularly with plumbing and supply of hot water. slowness of lifts
Stayed in refurbished room on 21st floor. Big improvement over rooms have used on lower floors. free Wifi is hassle free, and room facilities good. Plumbing fixtures in bathroom needed attention. Low water pressure and availability Hot Water can be problem at times. Only 1 lift out of 3 working due maintenance and upgrade took time.Check-out process slow due housekeeping have to check minibar before check-out can begin - allow time for process.
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating No complaints
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable its just too expensive to stay for long length of time....
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.
the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets. no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
The rooms were spacious and had a lot of drawers for storage space. The view was absolutely amazing. The room service food wasn't that great. I also didn't like that you had to transfer elevator to get to your floor from the ground floor up to the lobby.
El personal te llama por tu nombre y te da atención personalizada. El hotel es precioso y bien ubicado.
Vestíbulo, orquesta y personal.
1. Ubicación en la bulliciosa ciudad de Makati. 2. Gran vestíbulo alegre 3. El desayuno buffet era de primera categoría 4. Servicio atento y agradable. 1. La habitación era vieja, pequeña y no muy cómoda 2. Débil Wi-fi en las habitaciones 3. Servicio de habitaciones, restaurantes y opciones de lavandería caros
The hotel staff FAR exceeded my expectations...as good or better than any five star resort. The breakfast buffet was fabulous! Loved the rooftop pool and gym in penthouse. We stayed for 9 days, left for a few days, then happily returned to City Garden :) Having to leave....