Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
Un gran servicio. El personal era muy amable y servicial. Las habitaciones estaban muy limpias. No es moderno pero muy cómoda. Fragancia de perfumes en el vestíbulo
El personal era energético, amable y servicial El buffet del desayuno debería cambiar a diario o al menos dos veces por semana
El personal es muy amable y siempre se aacordaba mi nombre. La ubicación es excelente para ir de compras, comer y hacer negocios. Gran buffet de desayuno.
El personal es más que amable y servicial. Hacen lo imposible por ayudar. Habitaciones grandes y muy limpias. Nos hemos alojado aquí 7 veces y volveremos. Me encanta la ubicación. Nada que decir.
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
service, facility, location, rates
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
One word - ataraxis.
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
Location Every stay at Oxford I have had issues with the hot water being hot .
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
No hot water. Breakfast was poor.
Great location, staff was wonderful, clean big rooms!
the location is good , easy to get most local foods , just 5 - 10 mins by taxi to shopping mall , its comfortable to stay in Berjaya Hotel Manila. no wifi in the room
Location was good.
Some of facilities looking very tired - but upgrading taking place since change of ownership.Still some quality control issues particularly with plumbing and supply of hot water. slowness of lifts
WiFi only in the Lobby / Restaurant, in the room one adventurous looking lan cable, but also working. Connection is not very stable. Staff is friendly but sometimes does not see things and needs of the guest on its own. The roomservice and housekeeping is quick amd good. The room itself could use a refreshing of the interior. Bath floods itself by design if you take a shower ;-), but there is a rinse in the ground. The pool is there bit not so nice and inviting.
Stayed in refurbished room on 21st floor. Big improvement over rooms have used on lower floors. free Wifi is hassle free, and room facilities good. Plumbing fixtures in bathroom needed attention. Low water pressure and availability Hot Water can be problem at times. Only 1 lift out of 3 working due maintenance and upgrade took time.Check-out process slow due housekeeping have to check minibar before check-out can begin - allow time for process.
All staff members are cordial; only problem is they take dollars equivalent as per their own arbitrary conversion rates; for ex-they demanded 50 pesos per U S ,dollar where as actual rate was 43 pesos that day; after quarrel and talk with manager they took actual dollars which I offered as per Booking.com reservation nothing
Centrally located for everything g I wanted to do in manila The hotel ran out of shower towels at times. Had to wait until after midnight for towels.
This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta. Elevators are slower than comparable hotel elevators in the area.
The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.
1. Ubicación en la bulliciosa ciudad de Makati. 2. Gran vestíbulo alegre 3. El desayuno buffet era de primera categoría 4. Servicio atento y agradable. 1. La habitación era vieja, pequeña y no muy cómoda 2. Débil Wi-fi en las habitaciones 3. Servicio de habitaciones, restaurantes y opciones de lavandería caros
El personal te llama por tu nombre y te da atención personalizada. El hotel es precioso y bien ubicado.
Vestíbulo, orquesta y personal.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
I would say the friendly staff plus location.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Good hotel for the price None