I was coming from a very remote area of Kenya. Everything from the man who picked me up at the airport to the concierge to the lovely room to the man who took me back to the airport was perfect. Couldn't have asked for a better stay. I wish I had more time there!! Buffet is a little pricey but not a deal breaker
Staff were friendly. Location was solid, although Nairobi CBD traffic can be brutal. Room was small, bland, and surprisingly run down. Rust through the shower (which was missing its shower head - water dribbled out of the pipe). Sink & toilet in only marginally better state. Plaster smeared haphazardly over floor & corners of fixtures/bath. You come to expect shoddy worksmanship living in these parts, but didn't think I'd see it on this scale in a Hilton.