We expected a hotel room, but we got a small apartment with a full kitchen, dining room, and living room. The amenities have been updated and were quite adequate. It is an older building and the hallways and elevators are dated, but don't let that fool you, the room was very nice. I especially liked that they had very large screen TVs in the living room and bedroom on regular Rogers Cable, not the crappy Hotel system that won't let you watch regular TV in HD. Breakfast was excellent with a large variety of options and EXCELLENT coffee. They didn't mention it, but there is a second room for breakfast across the hall on the other side of the elevators if the main dining room is crowded. Easy walking distance to Parliament Hill, Rideau Canal, and the ByWard Market The elevators are small, slow and cramped. Six people max per car. Having to pay extra for parking, but it seems to be the norm in Ottawa.
Free breakfast and internet. Really huge room. Well located. Good price. Access to a full kitchen. Mattress too soft. Couch not so comfy (and stinked a little). Breakfast sandwich not really good (but there's a lot more than that to eat for breakfast).
Very nice place for breakfast along with excellent food. Rooms are very spacious; I had kitchen, two dining tables, a separate living room with two nice sofa beds and another separate room for the queen bed along with two 46 inch TV's. Awesome staff people. Remote control for the TV's are a bit complicated but I got them to work. There's a busy bar right across the street which can be noisy during weekends.
Quality everything - un beatable location having to pay for internet
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
awesome! clean and friendly. perfect location.
Beautiful hotel; comfortable room; excellent location. Will definitely return.
Pay extra for deluxe corner room. Worth it.
Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
During my five night stay, every single staff member we encountered was extremely friendly and polite, and unbelievably helpful. I've never been to any business, hotel or otherwise, where the staff have been so good. The room had beautiful wall to wall and floor to ceiling windows. It was always very quiet. The AC worked like a charm, which was great bevause it was 30 degrees outside most days we were there. The gym and pool were nice. On Canada Day the hotel let all the guests onto the top floors, which have a 360 degree view of the city, so we could watch the fireworks. Not many complaints. There was no microwave in the room and the ice machine was located on the floor below mine. It wasn't as close to the downtown action as some of the other hotels, but it wasn't too far out of the way either.
El ambiente, es más cercano al tipo de servicio que se puede encontrar en America Latina o Europa. Me cargaron el total de las noches a la tarjeta de crédito el día anterior a la primera noche reservada, aunque no tuvieron problema en reversarlo para que pagara en efectivo. Pero hasta donde recuerdo esas no eran las condiciones.
Hotel bien situado y con buena relación calidad precio no
la habitación era muy comoda y luminosa y la situación (a 10-15 min andando del parlamento) el desayuno:poco variado
L hubicación, la vista desde la terraza L habitación necesitaría una refoma, soretodo el baño. El personal es algo eco.
La habitación y las vistas sobre el patio. Desayuno en el balcón. Desayuno: croissants estaban duros, huevos viejos
Ubicación, desayuno, aparcamiento público, cerca de servicio Las habitaciones son un poco pequeñas, la televisión es pequeña.
El personal muy amable.La localización en la ciudad inmejorable. Calidad-precio muy bien.Desayuno continental sencillo pero bueno y abundante.
El personal era amable, la ubicación era perfecta, el desayuno era increíble. ¡Volveremos!
La habitación era realmente confortable, con una terraza con buenas vistas, e incluso una pequeña cocina (microondas y nevera). El personal es atento y cordial. Además la ubicación es excelente, cerca de las principales atracciones. No se me ocurre nada!
La atención de su personal Los desayunos son muy elementales y también la provisión de elementos en el cuarto.
La situación es muy buena, cerca del centro pero apartado del ruido. Instalaciones muy limpias. Habitación espaciosa. Precio asequible. Personal del hotel muy atento El desayuno algo pobre.
La zona, el personal y el encanto que tienen las habitaciones Baños un poco anticuados
la ubicacion es muy buena y las habitaciones estan pero que muy bien!! la utilizacion de internet es de pie
Su ubicación. Habitación muy amplia y desayuno variado. Instalaciones muy nuevas. Servicios de internet gratuito.
Bien situado, cerca de la zona del mercado y restaurantes, se puede caminar a todas partes. El lobby estaba en obras y no nos habían avisado. Pedimos ver las habitaciones antes de registrarnos y estaban bien, por lo que decidimos quedarnos, pero a las 8:00 empezaron a hacer ruido y además se respiraba el polvo por todas partes. Recomiendo consultar con el hotel antes de reservar para ver si ya han terminado las obras. Sin obras creo que es un hotel perfecto por precio y ubicación.
Es un hotel muy bien ubicado, de una atención excelente y con unas instalaciones muy buenes. La relación precio - valor es muy buena.
La ubicación. A 3min andando del parlamento y enfrente del mall del centro Estaba en obras todo el hotel, el hotel no tiene parking, te derivan a uno publico cercano y nos evacuaron del hotel a las 9 de la mañana por una falsa alarma de incendios
Nada No pudo estar peor. No estaba la cama lista, la habitación estaba frente a una construcción que trabajó toda la noche con maquinaria pesada y el hotel no respondió ante la queja. No servía el control de TV y la distribución de la habitación no permitía movilidad, acomodar el equipaje ni abrir la puerta del baño adecuadamente. Todo se estorba con todo. Apagadores de luz del baño, mal ubicados.
La limpieza, el personal, la ubicación estaba bien ya que me gusta caminar. La piscina era agradable. Precio parking no estaba incluido. Cuesta $23/día. Ninguna mención de que es un complemento. El desayuno también eran $19/persona. Demasiado.
Céntrico y limpio, además el personal es muy agradable.
Lo mejor es su excelente ubicacion
Hotel clásico con encanto, muy bien situado, con una piscina de buen tamaño. Personal en la recepción muy amable.
La disponibilidad del personal tanto de recepción como auxiliares.
muy buena ubicacion y buen precio calidad el bar de la recepcion muy pequeno y su espacio ademas la camarera que nos servia era muy antipatica,gritaba y se enfadaba con los clientes y los ninos.no deberia estar en su puesto, pues depende del turismo y no al reves.
una atenciòn exelente, magnìfica ubicaciòn.Una fina y amable atenciòn
Edificio histórico. Muy buenos servicios y ubicación perfecta.
El personal del hotel. Perdimos una cámara de fotos en un taxi y el personal de recepción consiguió recuperarla. El starbucks de la entrada. La habitación con muy poca luz y un poco anticuada. Necesita renovación.El desayuno no estaba incluido y era muy caro, nos salvó el starbucks..
La piscina El aire acondicionado en la recepción y pasillos, demasiado fuerte y frio
Ubicación, servicio. instalaciones
Está realmente cerca de las (pocas) cosas que hay que ver en Ottawa Es un poco caro para el servicio que ofrecen, aunque bueno, como todo en Canadá ;-)
La ubicación, el personal era agradable Es anticuado y podría mejorar. La alfombra no era la más limpia, pero en general yo diría que está bien.
Las habitaciones son muy espaciosas, está limpio y en general se puede considerar correcto. El parking es muy pequeño y hay que dejar la llaves del coche. En nuestra habitación (apartamento para 6) que tubimos que usar el sofa cama, resulto muy incomodo, intentar evitarlo.
ubicacion excelente, confortable.
Hotel comodo, personal capacitado, ubicacion inmejorable, camas excelentes, estilo arquitectonico sobresaliente No
Las habitaciones estaban sobrevendidas. No tenían habitación para mí y tuve que dormir en un catre en la sala de conferencias.
El hotel es excelente en todo sentido.Ubicacion,relacion calidad precio y comodidad de las habitaciones. Todo fue muy bueno.
Habitacion muy grande Instalaciones anticuadas y personal poco amable
muy bien situado
El espacio es apropiado si se esta por razones de trabajo. La implementacion de la cocina es adecuada si se desea realizar una vida los mas "independiente y normal" posible en otro pais. En general, en relacion con el aseo de la habitacion no hay mayores dificultades en cuanto al horario( aun cuando se salga tarde), basta con colocar el aviso para ese fin. Son eficientes. Tuve problemas en la noche del ultimo dia con el estanque del inodoro, se rompio el mecanismo (fatiga de materiales supongo) y fue un tanto problematico el manejo del agua, pues la llave de paso estaba endurecida, por lo que habia que retirar la tapa del estanque y, por su puesto, el agua saltaba para todas partes. Eso deberia controlarlo mas, porque se puede hacer.
La suite era confortable y con muy buenos medios para cocina y lavado de ropa. no disponia de desayuno propio
Spacious apartment like room
The staff was amazing and friendly and helpful! Also...great rooms! n/a
It was spacious!!! Great value!!! One question that wasn't clear. The charge for the hotel is not at the time of booking but made by the hotel .... correct?
The hotel was close to shopping, Restaurants and easy walking to the house of commons and other sight seeing attractions
I have stayed at Albert at bay a couple times and enjoyed each stay. Never any problems. Staff is very helpful and courteous. Hotel is within walking distance of down town. I really love the kitchen and spacious spaces. This is a great hotel for families staying for a few days to see the city because you can offset the price of the room by having some meals, snacks etc in your room with the well equipped kitchen. Nothing.
It said "Suite." I thought, "sure." But it was a REAL SUITE. A fully equipped kitchen. An ample dining table. A living room with with sofa and TV. A huge room with two Queen sized beds. AMAZINGLY comfortable. The bathroom wasn't cleaned to my liking. I sensed a trace of urine smell. But I have a very discerning nose.
Sure, we could have stayed at the Sheraton in Centretown (in fact, we have previously), but for basically the same price, we got a real suite: two bathrooms, a large dining/sitting area, kitchen, and balcony. Now, we didn't really need all of those amenities, but it was nice to sprawl out on the couch to watch TV and munch on leftovers from Good Eats (a great little restaurant down the street), rather than sit on our bed like we would at a regular hotel. The rooms were clean. The setting was quiet, even though we were still on the edge of Centretown. And the fitness center was quite good. If you like warm cookies or mood music in your lobby, then you might be disappointed. Otherwise, this is a very good hotel option to compare against the other downtown chain hotels, and a terrific option if you are considering an extended stay.
Good location in downtown Ottawa. Very large, comfortable suite. (Much bigger than I needed - suitable for long stays.) Door to suite stuck most of the time; always took several tries to open. No breakfast at hotel.
The rooms were extremely spacious, great breakfast in the morning. Waffle maker, bagels, cereal, hot food and more. All staff were extremely welcoming and even remembered me by name. A little out of town, but near a bus route which took us straight into Otttawa. It was a shame the hotel was going through some renovations at the time, so no pool. However they did offer transport to a nearby pool.
Excellent location, close to railway station and Highway. Large, comfortable room for an excellent price. Indoor parking location was awkward to reach and poorly signed
I liked the large room. The pool was closed for renovations and I did not know this at the time of booking. We were looking forward to swimming.
Nice clean big rooms with full stacked kitchen. Clean washrooms and overall very pleasant experience. Parking is a bit cumbersome and needs improvement. Lot gets pretty full at night and has to share parking with other hotel.
I liked the size of the room, it was a king size with sofabed. The bathroom was large also. I couldn't hear any traffic off the busy Riverside Drive. Parking was also included and that made a difference to me. A breakfast was also provide and it was a step up from just a continental breakfast. There was a lot of choice and there was warm food. The door and walls to the hallway were a little thin, I was able to hear people arguing in the hallway.
Las camas y las almohadas eran muy cómodas. La habitación era algo pequeña.
El personal era muy amable. La habitación estaba limpia y era cómoda.
En general me ha gustado todo. Buenas instalaciones, personal muy atento, buena ubicación. No, todo ha sido perfecto.
Atmosphere was incredible Was suggested that we upgrade our room for $30 so that we could have underground parking. Our truck did not fit in the parking so we had to park outside. We were not given any reimbursement for this. We would not have upgraded if we knew the truck wouldn't fit. The staff person was not even apologetic. We loved the hotel however would have thought there would have been something you could do to come sate not being able to park even though we paid for it.
the food was excellant. the room was very comfortable. We loved the pillows and the duvet. We will be returning Ther wasn't a thing we did not like.
The staff were friendly and helpful with directions.there was an overall atmosphere of enjoyment. The bar was relaxing with the band that played.not too disturbing and interupting.you could hear yourself think.the room was clean and organized and accommodating. I found that there were not enough pillows and the square pillow was useless. I wished there was a microwave in the room as we were there for a hockey tournament and with eating out for three days it would have been nice to have the use of a microwave.
Great luxury hotel. Good gym and pool. When the waiter at breakfast asked me if I wanted coffee I didn't expect to be charged for it separately. Something as basic and natural as getting coffee with your breakfast should be obvious and not something to charge for - regardless of how special and wonderful you may think your coffee might be. This is the first time throughout my many years of traveling for business that I have been charged for a cup of coffee at the breakfast. Due to this I avoided eating at the restaurant throughout my week-long stay.
They provided a rubber mat for the tub very quickly. The maids were inconsistent. One day they gave us shampoo etc. and one day they didn't.
The room was comfortable, clean and bright. I was unhappy with the brunch. We went to the dining room for breakfast, before 10:30 and they were taking down the 17.95 buffet and we ate off the lunch buffet for 27.95. That was disturbing.
Privacy, Food, Spa and walkway along golf course Spa service was not very relaxing...expected better because the rest of the hotel is amazing. Needed a make up mirror in the living room since light in bathroom to dimm for make up application
The roon was immaculate, and ther were many complimentary items and services. The entire staff was extremely efficient and very friendly. I would recommend this hotel to anyone. It is by far the best we have ever stayed at. No
Easy access off main streets and away from noisy traffic.
Nice, clean, good comfort Breakfast options very limited and low value for money. Will not (and did not) eat there again. Room cleaning ok, but not maintenance as reading light in room did not function, clock had no battery
The staff was amazing.Easy check in and out.
rooms were very clean, well designed and attractive, would recommend strongly I booked my reservation on line. When we arrived the desk staff had no record of my reservation. It took a manager to find my information and she upgraded my room which was a very smart move on her part. Perhaps more training required or more competent staff. The on line reviews that I read before booking did not accurately reflect how nice the hotel and rooms really were, they did the hotel a disservice.
Location, staff knowledge, design, spa/pool area All good
There is No place to park in front of the hotel legally b/c the cabs take the spots. I forgot my razor and had one sent to the room. It was quite possibly to WORST razor ever made! My face was so badly cut it was terrible that a hotel would send this to a customer. This is two days later and I am still bleeding. A cheap disposable Bic razor would have served the purpose instead of this plastic with a dull blade. I should have expected more.
Clean, comfortable room. Friendly staff. Wall paper behind bed was ugly! Shower needed a railing or something to hold on to....too easy to slip and fall.
Convenient to downtown attractions and restaurants. trying to find a place to park the car before checking in.