Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Nightly parking fee on top of room rate, excessive charge
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
This hotel is really in need of a major rehab. The pool had scum floating in it.
Close walking to shoppimg and restaurant's.
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.
The atmoshpere around the pool and restaurant
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
pool, service $25 per day "fee" not reasonable
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
Nice boutique hotel.
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.
The facility is poorly maintained, old and tired and in need of a gut renovation.
Warm jaccuzi, pools Noise
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
Sentir y ambiente Tiki son geniales. Personal amable. Las habitaciones necesitan una puesta al día.
Me gustó que el hotel admite mascotas y tiene una hermosa piscina. El personal era amable y pudo atender a mi familia La limpieza del establecimiento podría ser mejor. Un huésped vomitó en el césped y nunca fue limpiado.
la piscina esta abierta hatsa las 11 pm, las habitaciones son muy lindas la recepsionista de la tarde no tenia buena disposicion para el entendimiento
la piscina y el jacuci muy caliente!!!!!!!!!!! falta el desayuno
Buena habitación por el precio. El servicio parecía adecuado, aunque sólo me quedé dos días. Se admiten animales por una tarifa de $25 por noche. Internet MUY lento, aunque es gratis. La máquina de hielo de mi lado de la piscina no funcionaba, pero sí el del otro lado.
Hotel un poco alejado de la zona principal de la ciudad. Tranquilo. La zona de desayuno agradable, junto a la piscina, pero con pocas mesas. Hotel de buena relación calidad-precio, con aparcamiento y wi-fi gratuito, aunque no le vendria mal modernizar algo las habitaciones.
Cerca de todo, buena ubicación. Piscina abierta hasta las 11:00 pm Nevera y microondas. El café en la habitación Me gratuitas de ampliación Muy ruidoso, las habitaciones tienen paredes muy delgadas. Las almohadas son demasiado pequeñas El baño es pequeño, la cabeza de la ducha es demasiado baja y es difícil ducharse para personas altas Necesitan elevar la tv Algunos enchufes no funcionan
Me encantó el personal amable. El desayuno. La piscina y el jacuzzi
Buena ubicacion, buen precio para el servicio de hotel y personal muy atento. Ideal para los que viajan de paso a Las Vegaso al Gran Cañon.
limpio ruido de la calle y cama con bultos
El desayuno esta rico, me gustaron los wafles
precio piscina, no demasiado limpia,
Gran precio para una buena ubicación. La ducha no estaba tan limpia como me esperaba.
Las habitaciones tenían un lindo papel pintado y retratos. Tenía un acogedor ambiente y vendremos a este hotel la próxima vez que estemos en Palm Springs. Sé que esto no es un Hyatt así que esta queja es innecesaria pero los huevos estaban hervidos y fríos por haber sido refrigerados y preparados antes.
La ubicación y el personal era genial. El aire acondicionado en las habitaciones apenas funcionaba, las camas eran duras como piedras, y nos encontramos cucarachas en nuestra habitación. La piscina también me sentí como si era la misma temperatura que la sauna.
La habitacion tiene todo lo requerido y es confortable. El desayuno incluido es bueno. Las alfombras exteriores estan en mal estado y el aseo podria ser mejor en general.
el personal del hotel, encantadores. me ha gustado todo
El breakfast sorprendente, con masas frescas hechas en el dia por la Señoa Veronica de excelente trato, muy completo y abundante no
Buena relación calidad/precio
Not enough self parking. Reckless driving through parking lot.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Kids in the adult pool
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
location and amenities nothing
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
La cama era cómoda, a poca distancia del centro, las normas muy informales en la piscina. No teníamos champú, acondicionador, loción, y la máquina de hielo fallaba mucho.
La piscina era preciosa y la habitación era espaciosa. Ojalá me hubiese alojado más de una noche allí para disfrutar de los jardines.
good free parking. comfortable bed, nice continental style free breakfast door was A LITTLE TIGHT TO OPEN probably a little wd 40 would help
Relatively cheap. Decently clean, not extremely horrible, but not pristinely clean. The office closes at 10:00 PM. You would think they were operating a restaurant and not a hotel with those hours.
just was very awesome, loved the hot tub ,and rooms pillows
I liked not being at the hotel. The shower pan literally had holes in it where you could fall through. They didn't replace towels. The bed may have had bed bugs. The TV does not have basic cable channels like ESPN. The continental breakfast was locked down whenever I went to get breakfast, first attempt was at 630am, second at 730am, I gave up. The outlets don't all provide power. The wifi indicates you are online but is slower than dialup technology from the 1980s. This was literally the worst hotel I've ever stayed in...the only reason I stayed was because everywhere else was sold out. Don't stay at this hotel...especially not room 112
The second room I was in was large, had a comfortable bed and a seating area with a sofa to relax in. There was a fridge, but no microwave. It took 4 attempts to get me a room with a working door. The first room tried 3 times with keys that wouldn't open the door. The housekeeping staff tried to let me in with the passkey, and even that was giving her trouble. We also couldn't close the door from the outside. Once in the room, I would be trapped there without a key to let me back in. After a few hours, they finally settled me into a second room. It advertises free wifi in every room. My new room was literatlly next to the office and I was unable to access wifi for most of my trip. If I lay a certain way on the bed and hold my laptop just so... it might connect for a bit. It advertises free breakfast every morning. Breakfast was toast and coffee. For a few dollars more per night, one could stay at a Motel 6 or a Travelodge chain that has certain standards of cleanliness and basics provided.
El hotel es precioso y las habitaciones cuidadas y limpias, el aire acondicionado funcionaba bien, algo muy importante en Palm Spring. El desayuno adecuado. Nos han pasado 80$ de más en la tarjeta, hicieron dos cargos que no se correspondía con nuestra reserva ni con el precio de la habitación. Al reclamar a través de Booking insistieron en que el cargo estaba bien, pero parece ser que nos han reintegrado el importe indebidamente cobrado ya que les envié por mail mis movimientos.
Excelente relación calidad precio.
El servicio, la habitación, la piscina y jacuzzi abiertos 24 horas. Muy recomendable. Nada, todo nos encantó.
Off of interstate but worth the extra 10 min drive. Travel stall left us well rested.
friendly staffs make me feel very comfortable. Not able to call in for breakfast order. they do not serve lunch that is not convenient for me
Location and parking Limited hours for the restaurant...
The staff and modern design of the hotel. I also liked the location. The dryer did not work so they gave us s new one. Also during dinner time we were not given utensils and napkins. I wanted to ask our server but could not be found. For the price of the hotel Per night it should have come with continental breakfast. Coffee inside the room was not sufficient
Very clean and friendly staff.
My wife and I loved staying at Palm Springs Courtyard by Marriott. It was EASY. Very attentive staff without being officious. We're looking forward to returning in January. Nothing. It was ideal.
Thoroughly enjoyed the on-site restaurant, welcoming staff and warm pool. We had a fun and relaxing stay.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.