location and amenities nothing
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Not enough self parking. Reckless driving through parking lot.
Kids in the adult pool
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Close walking to shoppimg and restaurant's.
Nightly parking fee on top of room rate, excessive charge
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
This hotel is really in need of a major rehab. The pool had scum floating in it.
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
A la salida de la interestatal, pero vale la pena el extra de 10 minutos en coche. Descansamos bien
Disfrutamos mucho del restaurante en el lugar, el personal y una piscina climatizada. Tuvimos una estancia divertida y relajante.
El personal y el diseño moderno del hotel. También me gustó la ubicación. El secador no funcionaba así que nos dieron uno nuevo. También durante la hora de la cena no nos dieron utensilios ni servilletas. Quería preguntar a nuestro camarero, pero no lo ecnontrábamos. Por el precio del hotel por noche debería haber venido con desayuno continental. Café en la habitación no era suficiente
Its close to downtown Palm Springs and there are restaurants nearby. Front desk told us we'd have to wait an hour and half for our room to be ready and that we could wait by the pool in the meantime. We asked if there were showers at the pool because we had to shower and be at an event in a specific amount of time. She then fumbled around on the computer and let us have a room after telling us 5 minutes before they had no rooms available.
The beds were incredibly comfortable, the rooms were clean and spacious. The pool and bar area were great and we were able to join a daily aqua aerobics class in the mornings. The Hotel has a great coffee bar, the bar was open every day (not just the weekend) and food service by the pool was wonderful. There was an issue with one of the guests and his girlfriend by the pool on one afternoon, the male became very loud, swearing, and disturbing other guests. Although security didn't arrive immediately, they were timely enough and escorted him away from the pool area. All the staff were great - very helpful and friendly. Upon arriving to check in I was told they had my reservation for 3 nights - I originally booked 3 nights but call the next day to change it to 4 nights. I received the cancellation confirmation as well as the new reservation confirmation and then again confirmed just days before traveling. I was told they could accommodate us for the additional night but I would have to pay and I would not receive Travelocity rates. It took 15-20 minutes with me on the phone with my reservation people and them on the phone with their people... but it did get worked out. Just not the best way to start. The lighting in the room was inadequate and the towel bar in bathroom falling off the wall - however, since the hotel in being torn down next month, I understand not fixing every little issue. We got stuck in the elevator for a few minutes because the door wouldn't close all the way - they had been working on it earlier in the day so it apparently wasn't back in proper working condition.
it's close to the places and to see what's in the area and the casino so to me it's just great .
Very poor quality at best. Dirty smells of smoke. Hotel caters to and is indignat to allowing loud partiers rowdy and drinking to all hours of the night.
As I get older, I am more mindful of potential for slip and fall. The bathroom in particular was well-appointed with grab bars and other amenities which gave me a sense of security. I particularly like the no-slip bathtub floor. The hotel was packed, but not loud. Another big plus. I enjoyed my stay.
Location was really good. Was not clean. Refrigerator was broken AC was loud Other guests were sketchy Reception area was dirty. Included breakfast was questionable and probably not safe to eat as the area was not clean.