We liked the true resort atmosphere that was present during our entire stay. Most of all was the personal attention given by even upper management. This is really world class guest relations and customer service level at its best. We would definately re visit this hotel.
Great room The service at the hotel was poor
-the near beach - the crabtree and evelen soap and shampoo - i liked the petels they put on towels - the suit doesn't have a sofa-bed + no robes and slippers
Children pools and play areas
The Hilton Resort and Spa had the ideal location, the arabian themed architecture of the resort was beautiful and the wide variety of restaurants and the quality of food offered was excellent too. The staff was not very well trained to cater to our needs, either they were too over worked or under trained,hence they missed out on a few things we had asked for before check-in.
Friendly staff, nice crowd, salt water pool Poor breakfast buffet. No free internet
It's the best in ras alkhaimah. There food is not good. I recomand that to eat outside the resort
The suites on the beach are excellent and the beaches are fabulouse, thought the hotels lacks some activity and top restaurants
I wish more attention to residents and meet their service and be more sophisticated and the most important Shi provide bed and cover for children
After a few rough weeks, we really needed a relaxing break and the Hilton RAK really did deliver. We had initially booked a Junior Beach Villa, upon check-in they've upgraded us to a Premier Beach Villa, which was spacious and the kids loved the Jacuzzi. The hotel is massive with impressive facilities with something for every family member. The beach was crystal clear, the water was just perfect not too cold and not too warm. My 5 yr loved my the kids pool and slide. My 1 yr enjoyed the landscaping and being in the outdoor. The service was excellent and the food was amazing. I couldn't believe the quality of the food even though it was a buffet. The hotel was packed but we didin't feel if on the account of attentive staff and massive hotel. The only thing we didin't enjoy was the tempretered pools. the weather was amazing but the pools were alittle too cold for the kids.
The pool view They always late for my orders... i get my bags After 35 minutes after check in !!
Beautiful beachfront with lovely pool area and lots of sun beds. Good restaurants, especially the Brazilian one. Tidy room, with comfortable beds and nice bathroom. Breakfast was not as good as I would expect from a resort like this. Check out was a bit slow.
Big rooms, very good food Timings for pool, beach and kids club only till sun down. Which is a pretty short because there is nothing else to do at the resort and with kids in tow nothing to keep them occupied either.
The place was very nice also the view was amazing Nothing much but we ask for the room service for something it come late to us
OVERALL A GOOD FAMILY ORIENTATED HOTEL INITIALLY GIVEN A ROOM WITH A LOT OF NOISE (APPARENTLY THE HOT WATER HATING SYSTEM WAS ABOVE THE ROOM)AFTER THREE COMPLAINTS TO MANAGEMENT I WAS MOVED TO ANOTHER ROOM NOT SATISFACTORY AS I BOOKED TWO SEA FACING ROOMS BUT WAS MOVED TO TWO ROOMS WITHOUT SEA FACING VIEWS
Everything was great
the villa was amazing very nice decoration,, the pool size is really good for two people,, quite relaxing place and open to the desert not crowded at all,, I did like the moon bar where u can have food, drinks and shisha,, there food prices was little bid high but for the drinks it is really cheap. lack o facilities,, there only two restaurants plus one bar and the resort is very big there should be more places to relax in they can place another bar,, the price some how is expensive 2600 ++ DHS for the normal villa I think it is over rated ,, the fair price should be around 1500 DHS.
Simply Everything !!!
Every thing was so nice about this Hotel
Quite, Relaxation , very nice view, staff are very kind. - I toke more than one hour to check out from the resort. - Some time workers are roaming in front of swimming pool and break your privecy. - Room service is bad and inadequate.
When i reached the hotel i realized that the hotel is offering a 30% discount for UAE nationals, which means at least 200 dollars on what i paid. this issue make think not to depend on booking.com to make reservations inside UAE because i may get better offers making booking by telephone . i hope in the future such information should be transparent and available for the costumer to help him make better decisions.
The villa , swimming pool, amenities in the villa,staff of the hotel, the whole atmosphere of luxury and relaxation. The food in Al Waha and Saffron is very expensive and average quality.The water rotation in the swimming pool makes very unpleasant suction noise so we did not stay on the terrace in the evening because of that althought the weather was very pleasant.
quiet, beautiful location The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.
Good boating facilities It is not a 5* quality hotel. It is more 3 to 4 star.
My room wasnt available on check in, but because of this I was upgraded to a beach front room.
Good selection of facilities. No extention to check out time which was problematic.
the hotel is great place for family vacation, beach is beautiful and the staff are freindly
Employees are all well trained, only exceotion is the reception clerk.
the room view.. few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.
the green areas
The friendliness and the peaceful and restful environment A little dissaponted with the Coffee shop environment at Dinner and Breakfast
Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com
The hotel is located in an industrial area. It is difficult to find and the staff seemed unable to provide directions over the phone. Check in was slow and the staff did not appear to be well trained.
The hotel is brand new. Therefore, all equipment and furnishing are very nice. The staff is very nice and helpful. The restaurant served very good food
1-The service was so bad that it well tack them more than 30 min to deliver any thing.
the lobby was perfect really nice and the pool also..everything is new and nice.. when we asked for extra tissue the staff said they dont have..and before we left the room we called the reception for check out and when we're down still its takes them time to clear everything and check us out.
room +swimming pool+ Gym & spa + parking area + entrance and reception. remote location + no landscaping + no beach+ mini bar system+ the view from room.
Neat clean efficient new hotel - excellent breakfast Being a budget hotel menu prces should be more economical - good for hotel good for customer
Everything! It was a pleasant surprise as the hotel was new and only opened for a few months. But the rooms were nice and clean, staff were very friendly and eager to please and the restaurantwas very good and a good variety. Also the price was right. no
Only the Pool Less indoor activities
The only saving grace for this hotel, is the free access that it provides to the Al Hamra Fort Beach Resort The rooms are cramped for space. The Wifi works only in the hotel lobby and not in the rooms. The Concierge had just one bell boy @ full capacity. Food was hopeless
The staff was very rude! Calls to the reception were often ignored! Room service did not change bedding at all.
The staff at the front desk with the back up of their manager/s were amazing specially during the crowded period of Al Eid but room service and room cleaness was not to our satisfaction.food and staff at all outlets were good.in general Hotel is good with more attention to rooms cleaness and services.good luck. see before the good and bad
La playa es muy buena y tranquila. El personal muy atento y agradable La comida regular. Mi hijo ha cogido amebas (un parasito por comida mal lavada) pero ya está bien después del tratamiento. La limpieza mediocre. En el hotel hay al lado dos pubs de alterne y puedes tener vecinos muy ruidosos en tu habitación de al lado. Se permite fumar shisha en todas las habitaciones que con niños puede ser un incordio
La playa era muy bonita, muy larga y limpia. Las habitaciones "cabanas" son horribles, cerradas, cutres, sin luz.. el baño es espantoso. Hay muchisimo ruido, se escucha hasta el aire acondicionado de la habitacion siguiente. Muy feo. Ademas habia cosas cerradas (bares, piscinas, etc) que estaban anunciados como abiertos en booking.
La gente es amable y está bien para ir con niños hay muchas familias. Está bien de precio pero no es ni de lejos un 4 estrellas. La categoría debería ser de 3 como mucho. Está sucio en general y la comida es mala. Las actividades turisticas no están bien organizadas, hay buena intención pero mucho desconocimiento.
El hotel ha sido bonito, y el personal bastante agradable. El agua de la habitacion era fria, no habia agua caliente!! Y el desayuno malo, escaso..
Solamente estuve la primera noche después de haberme cambiado de habitación.
It was peaceful and quite alongwith a good buffet breakfast Nothing
The hotel is centrally located and easy to find. Rooms are clean, bed was OK and price was better value for money than others in town. Breakfast in restaurant was edible but not exactly appetizing.
good restaurant availability No tea service, water in room
Staff was helpful, but maybe not so professional. Wifi was available in the lounge, but not in the rooms The hotel gave a shabby impression, and was located too far out of town.
The service was really nice, with any problem they attend you inmediatly I think the price of this hotel is high according with the instalations. The hotel is old and with this amount there are better hotels for a small diference.
Location was quiet Rooms were rundown,no complimentary coffee,tea or even water.TV reception poor.Electrical sockets not working,
Good location, excellent facilities (gym etc.), great breakfast! The hotel is getting very old
Good rooms, very good food, good facilities and excellent location. Housekeeping was not up to the mark. The non-smoking room smelt strongly of tobacco.
It relaxing place to be at. Staff service need to improve and have customer services
Hotel staff was frendly. The faclities mention in the web site stating thet pool (snooker) are not avialable for every visitor, it is just for bar users only and tennis court, squash court it 's not good, many equipments in Gym are not working.
I didn't find something that attracted me.
A comfortable and relaxing weekend within a clean and friendly atmosphere Too short a stay to make any adverse comments. I enjoyed my stay and did so on the advice of others.
The Staff were very friendly and helpful There was no hot water only warm
Good buffet breakfast No swimming pool, no gym facilities
Staff very helpful No major faults
Stayed 2 nights with family of 2 older kids. A bit pricey compared to other city hotels but conveniently located hotel. Could not hear any music at nights as some guests mentioned in their review. The carpet was a bit dirty but we did not complain as it was manageable since we came to the room only at nights.
The service of the restaurant staff was very good at breakfast. Parking was insufficient.
The staff people were good. Its not bad, but doesn't worth that much, the place is very poor, no swimming pool.
It was close to the Marathon venue The furniture of the room, the bed cover, etc.