I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
good service, fast check in, fast check out.
The service Internet connection is expensive.
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
large rooms, clean and good service
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
Las habitaciones son spacioas, con camas grandes y confortables. Wifi y tele por satelite. Un buen restaurante tipo bufe con comida muy variada para todos los gustos. Un persona del personal me ha engañado dos veces pero en los dos casos ha sido muy insimnificativo para manchar la imagen de este hotel.
El trato del personal, muy muy atento y resolutivo, me ha sorprendido muy gratamente Si, en un ala del hotel las habitaciones dan a la autovia principal y hay ruido de coches toda la noche, tuve que cambiar la habitación, y en ese otro ala ha bia ruido de los aires acondicionados, pero ya casi no se notaba. Para un ajecutivo que viaja habitualmente una habitación con ruido no es conveniente pues no descansas
the rooms are very small & old
the location was the best thing in this hotel there is no offer fot breakfast with the room charge
Location: In a very advanced area with ones of the best shopping places, restaurants and food courts. Although the rooms and bathrooms very normal and not luxurious, however, they are well organised and clean. The lobby is spacious for meetings and always busy. The garden restaurant is also spacious, well located and good. The safety Barrier at the entrance to the hotel. It needs to be re-designed and made simpler. We first thought that the entrance is closed and had to make few turns all around to understand that the bulky barrier is movable.
It is nice and quite hotel , very good location > when I booking the price per night was 495 SAR when Iwant to cheek out they toled me price is 569 SAR that was the only theproplem >
location, service and price painted wall and smoking people at the lobby
it is verey goog verey clean but there is no windows view becouse there is grill you can not see throuw it
Location, Friendly staffs, Quitness Room not Isolated well. This issue aplies to many hotels
Friendly & efficient staff, wonderful atmosphere, good location. The breakfast was very good; unfortunately we never tried the other restaurants... The possibility that it might be demolished soon to make way for a highrise building...the scale of the existing building fits the surrounding environment perfectly, another tall building will detract from all!
The hotel is centrally located in Riyadh. It's close to Olaya which is the business district. It's very clean and decent, however they need to upgrade the hotel since it's the only hotel that still uses metal key for the rooms.
Service was good.
Buena situación. Relativamente cerca de la torre Al Faisal (unos 20 minutos caminando). Te dejan un par de botellas de agua gratis cada día. El buffet de cena y de desayuno eran un poco justitos. La nevera del minibar estaba vacía. En mi caso concreto me ofrecieron una habitación en el primer piso, con ventana a un patio interior,
The hotel is located quite near Riyadh airport, therefore its location is interesting if you plan to stay or two days. Otherwise, it might be advisable to go somewhere near Olaya. The rooms are big, they have a gym and a small swimming pool. The restaurant is all right. However, I think that there might be better hotels than this one for a similar price. I got really upset with the prices. The offer in booking was 600 rial + 15% taxes, breakfast included. Mercure sent me a reservation confirmation excluding breakfast from the rate. I complained and Booking reacted very fast. I thought that the problem was solved but upon arrival (at midnight) they gave me the entrance paper to sign showing 690 rial + 15% taxes. I complained and they said they just forgot to exclude the "15%" taxes part. When they gave me the final invoice, they charged again 690 rial + 15% taxes. I showed again the reservation with booking but they kept me waiting around 15 minutes. Finally everything was solved but it looked like they did not want to accept the price by booking.
Great location, away from the Riyadh traffic congestion area, and nearby Garnata mall Took too long to check out. Restaurant for breakfast was poorly serviced and has very limited day light and made us feel like being in a cave! Very bad start to the day!
Free internet, Location Room service is really bad. It is not up to the level of 4 stars hotel. Small rooms. No internal laundry so no urgent service can be provided.
very quite hotel the price given by Booking is more than the price that is given by the hotel offer. the hottel were offeering a price that 300 less than Booking offer.
Quiet location. Accessibility to ring roads and close to airport Negative value for money. The rate is too high comparing to same level hotels vs. provided services, luxury and elegance.
Very comfortable room and excellent location.
Room was cvery comfortable I will stay again,location next to a carrfour hypermarket and shopping center very nice.As close as it is possible for an Airport hotel in Riyadh. Services changes were added to invoice, dispite being included in price, regret i was given the oppertunity too check invoice before credit card charge but left early morning so wasn't fully alert resulting in 15% overcharging!
Proximity to the Airport Room comfort which is well below a 5 star standard,
Location is good for airport, that is all. Expensive and poor internet connections.
The room is big, especially the bed is extraodinarily huge. The bathroom looks clean even though the hotel is not a new one. Just the price is quite high maybe because of not a corporate price.
Location, breakfast no business center, which make it not switable if you are traveling for business,
close to everything as a business hotel although internet is free, it is very week.
The rooms were big Service very slow .
breakfast dust from the floor carpet
Location is excellent. Services are good. Tile floors between rooms echo sound of footsteps, especially at night
The hotel was good value for money, it was clean, had plenty of facilities, good food, very big rooms, clean and appropriately equiped The hotel staff was rather clueless, hadn't booked our room and only arranged for rooms when forwarded the booking.com booking acknowledgment. Hotel seems pretty new, feels a bit half-finished at places. No signage for example. Tried to find business center, told it's on 6th floor, no doors marked. Had to have bell boy come and point out an anonymously looking door which housed the business center. Overall good value for money, great for a business trip. 4 not 5 star.
Nice central location
Size of room was very good and facilities were adequate. Very noisy particularly if you get a room with a connecting door
I like most their friendly express check in and the upgrade of my reservation as it was not available ! :) the electronic key was not working twice and it was time wasting :(
Nice place, completely new, in the main center at 1 minute from Four Season and one big mall. The swimming Pool, in March 2010, was still under construction.
Friendly staff and very helpful. We enjoyed very much our family dinner at the pool side. I stayed in the executive floor and we enjoyed it too. The drop off area is very limited. The street is so narrow and it's a two-way road and I didn't like that because you get stuck when leaving to your appointment and that can be frustrating. Another comment, the pool is very clean and well maintained but the chains around the pool is not removed so you have to step over it and no one to give you towels and no life guard on duty.
The room was not maintained properly especially the bathroom which had the shower water tap handle to come out while pulling it gently, the switching knob did not work so the cold water came directly on my head. The shampoo is very cheap quality & the bath towels are small & not suitable.
Good location, good facilities, ideal for business in Riyadh
the hotel location guest room service
Rooms were good and staff were helpful A little tired inside and internet access was laborious - staff had to come and set you up with a code etc. In many hotels it's free.
The location is very good. The room looks old and a bit cheap.
Location Poor service. I repeatedly asked for internet connection that never materialised. Complaints to the desk or the operator went unheeded. I asked to speak to the manager. This wa ignored.
This hotel has two buildings. One very Old & One very new. They want to sell rooms in the old building like in the new one. When u reserve you should be aware in which Bldg is your reservation. I booked myself the highest rate and they were trying to send me to the old Bldg.
Hotel furniture is very old, food was bad, satff was not friendly, location is in a midle of computor and electronic shops that make it very dificult for the taxi to reach the hotel,
Professionality of staff Low quality of food served in the restaurant
the hotel staff werent co-operative and they didnt let me stay in the so called golden suite with my 2 children that are under 12 years old.
restaurant prices are reasonable and the food is good, staff are friendly, many shops and malls in the area, means of transportation are available, close to government ministries and agencies no parking available, the hotel is in the old area of the city so it is too crowded and you can easily get into a car accident, the room opposes other rooms in the hotel so you have to keep the curtains down all the time, the bed is too hard and small, air conditioner is old and making hard noise, linens have hols on them from cigarettes, seats are old and dirty, tv is small, this is all that i...
I was very grateful the hotel had an English speaking receptionist. He was able to tell us about some local attractions and approximate rates to pay for cab fare.
its proximity in the city central business district. the air conditioning system does not suit the hotel type (split instead of central units).
food everything is good
I Like the Hotel because the staff were very curtious and helpful. I really did not care for the location of the Hotel! It's located in what looks like one of the poorest areas of the city!
Nada-nothng Is the worst hotel that I have been in all my live, in the worst area of riyadh.- El peor hotel en el que he estado en mi vida, en la peor zona de riyadh.
The area was not good.
Cordial staff of the hotel Option of dining, location, parking space (very tightly packed) and the entry area (if you are parking your car and coming with your family to the front family entrance)
Location, size room, all amenities possible carpet, bed spread not clean, no room making up after the first night, airco goinf off after leaving the room, making the room too hot on my return, water in swimming pool doesnot look clean
Good comfortable hotel close to ministries. A couple of good restaurants and a supermarket within walking distance Breakfast is expensive. Lousy coffee!
Excellent hotel, in a very good location, friendly staff, excellent and efficient service, nice design Like most hotels in Riyadh, the Riyadh Palace Hotel has become a bit expensive in recent years.
It should be more environmentaly frindly place, especially the amout of flush water used in the bathroom.
The hotel staff is not hospitable
The staff is very friendly and very helpful The room I was in needed some repaires, the wardrobe door doesn't close, the toilet doesn't flush that will and sink needs some touch up.
Very poor food selection in the hotel restaurant