Diseño y mantenimiento de jardines La habitación no estuvo lista a tiempo, gastos al azar, y una ligera actitud grosera hacia los clientes
Jardines Aparcamiento muy lejos
la vegetacion, la arquitectura de jardin Sustrajeron de la habitacion un pantalon negro de mi esposa y un juego de viaje de mi hijo
La relación calidad-precio, aunque el taxi al downtown en Nashville fue más caro de lo esperado El desayuno podría mejorarse
El bufé de desayuno era impresionante Las habitaciones necesitan mejoras
Me agrado la tranquilidad y el descanso. Tambien la atencion de recogerme en el Aepopuerto y de regresarme para el aeropuerto. Algo importante de comentar es la seguridad. No tengo quejas.
No era tan "lujoso" como pensé que iba a ser por el precio y comparado con las fotos.
Cerca del aeropuerto. Hotel situado en una zona donde los móviles no funcionan. La conexión wifi era débil en la parte trasera del hotel. Sin ayuda de personal. No hay restaurantes cerca para comer.
El personal era increíble, era muy agradable y servicial. Podría estar más limpio, (la suciedad se camuflaba con colores oscuros y decoraciones).
El hotel está muy limpio, el personal muy amable, las camas muy cómodas. La ubicación es perfecta para toda la emoción de la ciudad. El hotel no ofrece wifi gratuito. Tienes que pagar por el día, y por la alta tasa que cobran por noche debería ser gratuito.
El check in y el check out fue fácil y agradable. La mayoría del personal de limpieza no habla inglés. Había un nido de avispas en el balcón, muy desagradable. El baño podría haber estado más limpio. No había desayuno continental.
Tranquila, exclusiva Nada
El vestíbulo La alfombra estaba sucia. Había basura en la mesita de la izquierda de un huésped anterior. La ubicación y el personal.
Nos registramos más tarde de las 3, por supuesto, sin problemas. Nos mejoraron de habitación en el registro, no nos dijeron por qué. Pero la habitación estuvo fantástica y las camas suaves, encantadores. Disfruté de mi estancia y sin duda me alojaría de nuevo allí.
Parece encantador en el exterior, las camas son cómodas. Trajeron una nevera bajo petición. Alfombra en pasillos desgastados.
No hay acceso a internet gratis
Staff was very customer oriented. Quite clean. Good breakfast. Location was not as good as expected but did have a shuttle running every 1/2 hr. To the downtown area. Shuttle stops at 9:00 pm. Early stopping of the shuttle. Should at least be til 10:00. Otherwise, enjoyed our brief stay.
Pros; bed was very comfortable, staff was very helpful Cons; bit of a smell in the lobby and in hallways. Industrial district it was located in.
Breakfast was ok lobby area ok Everything else was bad pool room tv everything else
The air conditioner was too loud
Bed was comfortable, it was quiet. The check in guy at the front I thought was rude. There were random stains on the curtains, walls, and ironing board. I thought the price was too high for the quality. If it were 200 for 2 nights instead of 300 I thought that would've been more fitting. Might as well stay in a la quinta
Your employees were very helpful and friendly.
Bathroom had peeling wall coverings. Fridge was in compartment of entertainment console, no ventilation. Poor concept or maintenance.
The staff was friendly and the location was close to downtown. Use the shuttle or Uber if you are going downtown. Parking is expensive.
The staff working there are very accommodating and friendly. I got to the hotel early the first day and was directed to the free breakfast and allowed to store my bags for free. Breakfast was great! Mini pancake machine along with waffles and eggs. The room was large and comfortable. The location was convenient but not as convenient as some of the other hotels downtown. (I like walking around so it was a bit out of the way returning home in the evening by foot.)
Staff was fantastic and everything was very clean price?
Rooms/hall ways are in need of work.
Breakfast, friendly staff, free shuttle ride, comfortable bed Artwork, further away from nightlife
Great place to stay for business or pleasure. Clean, spacious rooms and very friendly staff. No dislikes.
The only thing i liked was the location!! The hotel is well over priced with what you get.There was no bottled water in the room and having to pay for breakfasts on top of the price of the room is outrageous, making it a very expensive trip.
the luxe the bath was to little
It was our anniversary and they quickly bumped us up to a room with a better view for the same rate. They did all they could to accommodate us. Parking is a bit expensive but hey, that's Nashville for ya
Fun staff. Had a little issue but was addressed right away.
Our room was amazing... Stayed in the premium king suite...bed was beautiful and comfy... Furniture was very eclectic, bathroom very clean, overall romantic... Had a keurig coffee pot and stocked mini bar ( which we just stared at it because the drinks and snacks were so expensive . We really enjoyed the bar downstairs , Masons. The staff was amazing. Took very good care of us. We were very lucky to have got this room for such a great pricel on kayak.
Concierge breakfast buffet that came with our room was pretty scarce and not refilled both mornings that we went; Expensive parking lots
Great staff No refrigerator for personal use
The only negative about the stay was the temperature in the lobby / bar / restaurant. Uncomfortably cold in all common areas
Wonderful staff! Love the Lounge and the room and decor are fabulous!
We had not stayed at the Loews since our son graduated and were pleasantly surprised to see what a nice job they have done in updating the hotel. The staff is friendly and helpful. Great location. Nothing
The location of the hotel was excellent. It is right across the street from Vanderbilt University which was great for morning walks around their campus. The hotel is also within walking distance to some great unique restaurants in Nashville. It is also an easy drive to downtown. The staff was very welcoming and the valet service was quick and professional. Our room was clean and in good shape. Hallways were very quiet at night. We would definitely stay at this hotel again.
Great staff. Lovely set up. Professionalism at its finest. Highly pleased, and I'll be returning soon.
Servicio de transporte (Tesla). Check-in temprano (si está disponible). Excelente servicio Las habitaciones son un poco pequeñas
El personal era muy profesional, atento y amable. Un gran servicio de habitaciones. El hotel estaba un poco más lejos del centro de lo que pensábamos. Sin embargo, proporcionan un servicio de transporte gratuito.
El personal era simpático y agradable Hay un montón de moscas de la fruta en la habitación que olía mal. El inodoro era muy pequeña. Las camas eran chirriantes.
El personal de recepción era estupendo... Por la tarde ofrecieron un pica-pica de cortesía muy bueno. No había servicio de habitaciones después de las 16:00 así que no me pudieron cambiar las toallas.
cercanía aeropuerto, servicio shuttle, staff agradable nada
Que cobran doble.
Staff was wonderful. Rooms well appointed and comfortable beds The fitness facility could be expanded by a lot!!
The location and historic charm are off the hook, Rooms we're lacking for the quality we were expecting.. All and all good stay...
The location is great for proximity to downtown and Vanderbilt. The bar and lobby areas are nice. Bartenders were friendly and had good wine suggestions. There was a wedding on Saturday that took over the entire lobby for much of the day and night, so that cut down on our enjoyment. Friday night we enjoyed having a glass of wine in the lobby while listening to live music and waiting to meet friends for dinner. The shower stall was old and had mold and mildew stains in the grout. We were awakened several times during the night by people passing through in the hall. They weren't being excessively noisy; it seems to be a design flaw. I much prefer the Hutton. Even the Loews is better.
The staff was amazing and super helpful! Everything was clean and nicely remodeled! The hotel has zero parking you have to pay to park which was very expensive!
The staff were very accommodating and the location was convenient to the airport. I would stay here again.
Great stay. Very comfortable and good value. We really appreciated the airport shuttle driver. He was on time and friendly. This is a greatplace to stay the night before an early morning flight out. NA
Room was clean and staff was friendly. My only minor quibble is that there was no fridge in the room
The staff was very friendly. Our flight didn't leave until later in the day so they allowed us to hang out at the pool which was really great. The airport shuttle ran right on time and we didn't have to wait long at all to get to the hotel. The room was a little small so it was hard to move around with three adults staying in one room.
Customer Service was hands down the best!! Nothing. Enjoyed every bit of it. I did a ton of research and I believe found exactly what I was looking for.
Nice rooms and hotel staff is very professional Parking is expensive. Given the cost of parking in the area, it is heavy handed.
very convenient to Vanderbilt great restaurant/lounge staff was very accomodating did not think it was a good value hotel rooms need to be updated
Location We only had one towel in our bathroom. No one was available to get us more. ? We paid for a Parthenon view and received a parking lot view. The air conditioning did not get below 77 degrees. Very small room. Extremely disappointed for what we paid, and what we were promised.
Ubicado cerca de zona de rEstaurantes y bares. ptróximo a la ciudad. El espacio para el desayuno era escaso. Poca variedad en la oferta de desayuno. Habitaciones más bien pequeñas.
El confort de la habitación, era grande con nevera y microondas, el baño con hidromasaje y buena cama. Se oye todo, tanto a los "vecinos" como el ruido de la calle, aunque no como para no dormir.
Alegra ambiente No está cerca del centro. Imprescindiblr transporte para las principales atracciones de la ciudad.
the hotel and staff were very nice, but wait a year to stay here till the construction is over. We were very unhappy to have paid $300 to stay at the Hyatt. Our room looked out over a construction site that started work at 6am and was using dynamite-so no napping or sleeping in. We like to nap and then go back out in the evening, but that did not happen. We are also meditators and that was impossible.
Location was ideal for enjoying downtown sites
Hallways were stuffy and too warm
Great room with a view of downtown. Jonathon at the front desk comped us a bottle of Champaign to help us celebrate our 25th anniversary. A really unexpected gesture and much appreciated. Translucent door on bathroom makes it impossible to use at night without casting light into the sleeping area.
Proximity to downtown Nashville and hockey Needs a major update on appearance. Rooms were poorly cleaned, toilet took multiple flushes just to get TP to go down, vending machines only had beverages and shuttle service limited due to a call-off so we had to drive downtown and park on Saturday night.
Nothing The staff were horrid. The hotel is filthy it smells. No carts for luggage no service no help. Disgusting. One of the worst stays of my life.
Free shuttle downtown every 30 minutes Toilet was visibly not cleaned, blanket on bed looked like it had orange juice spilled on it. I called the front desk immediately upon check in and they said they could send up housekeeping "soon". I explained we were in a rush and they responded with no sense of urgency. They front desk actually said cant you just get ready anyway if the toilet isn't clean. I explained my concern was what was actually cleaned in the room if you could tell from the surface that somethings were dirty. I had to find a manager to get service, he did respond promptly.
The staff was very friendly The bathroom in our room was absolutely disgusting. Hairs on the soap dish and shower walls. There was BLOOD (about the size of a bald dollar) on the tub. Utterly repulsive.
Goo Goo's pay for coffe
Nice bar/restaurant area Found a dead cockroach on the pillow...
Not a thing. Worst hotel I have ever stayed in. The Fourier smelled like sewer and every night about midnight the rooms started to wreak of sewer. There was hair everywhere in the bathroom like it hadn't been cleaned. When we got home to unpack our suitcase and all its contents smelled of the stench. So gross.
Very friendly staff, the shuttle was amazing and saved an uber trip, location is close enough to downtown and also close to some outskirts places like Antique Archiology. Beds were comfy and the room was clean. The lady in the gift shop was very nice and helpful. One of my better stays in Nashville for a night out. The bathroom is a bit dated but it was clean, you can see the age in some of the areas but on my floor it was clean.
European feel of hotel. Very nice. Breakfast not great.
The price was reasonable and the staff very accommodating and helpful. Transportation to and from the airport much appreciated. Restaurant decent for breakfast. Bar okay. Location, location, location: The hotel is a bit out of the way, which we felt because we did not want to rent a car. It is a bit "long in the tooth". One of the reasons we went there was for the swimming pool, since Nashville gets really hot early in May. When we got there (90 degrees), we were informed the pool is not available until the Memorial Day weekend. We would have stayed closer in if we had known. Internet free but very spotty. The reservations had trouble getting in straight. Kayak was fine.
The only positives I have would be: There was a roof. The toilet flushed. There was a bed. There was electricity. Check-in time is 4pm. Arrived at 6 pm for a reservation booked months in advance. Couldn't check in until 7:40pm. Bathroom was dirty. Room was marginally clean. A Best Western or Econolodge would be comparable to quality of this hotel, but their cleanliness would likely be superior.
The front desk had my information wrong and the wrong dates for my stay. When pointed out they were rude and a first refused to change them. Luckily I had my confirmation email. The bathroom was first as well.