Diseño y mantenimiento de jardines La habitación no estuvo lista a tiempo, gastos al azar, y una ligera actitud grosera hacia los clientes
la vegetacion, la arquitectura de jardin Sustrajeron de la habitacion un pantalon negro de mi esposa y un juego de viaje de mi hijo
Jardines Aparcamiento muy lejos
Cerca del aeropuerto. Hotel situado en una zona donde los móviles no funcionan. La conexión wifi era débil en la parte trasera del hotel. Sin ayuda de personal. No hay restaurantes cerca para comer.
El bufé de desayuno era impresionante Las habitaciones necesitan mejoras
La relación calidad-precio, aunque el taxi al downtown en Nashville fue más caro de lo esperado El desayuno podría mejorarse
El personal era increíble, era muy agradable y servicial. Podría estar más limpio, (la suciedad se camuflaba con colores oscuros y decoraciones).
Me agrado la tranquilidad y el descanso. Tambien la atencion de recogerme en el Aepopuerto y de regresarme para el aeropuerto. Algo importante de comentar es la seguridad. No tengo quejas.
No era tan "lujoso" como pensé que iba a ser por el precio y comparado con las fotos.
No Cribs were available during our one night stay unfortunately.
location, location, location great staff starbucks in the hotel parking is a bit high
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
I appreciated the staff. I checked in the weekend of the Women's Final Four. It was extremely busy. But the front desk was exceptionally helpful and professional. They worked hard to accommodate a change in my room selection, when it did not appear to be a possibility as they were fully booked. Within 30 minutes of check-in they had taken care of my request. I really appreciated their "going the extra mile" to make our stay special. I also really liked the location. We parked the car and walked over downtown. The capitol is a few blocks away and the Davidson County Courthouse. These areas offer lots of green space. We would definitely stay here again.
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
Proximity to downtown and attractions Hotel is a bit worn out
I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
El hotel está muy limpio, el personal muy amable, las camas muy cómodas. La ubicación es perfecta para toda la emoción de la ciudad. El hotel no ofrece wifi gratuito. Tienes que pagar por el día, y por la alta tasa que cobran por noche debería ser gratuito.
Bed was comfortable, it was quiet. The check in guy at the front I thought was rude. There were random stains on the curtains, walls, and ironing board. I thought the price was too high for the quality. If it were 200 for 2 nights instead of 300 I thought that would've been more fitting. Might as well stay in a la quinta
Staff was very customer oriented. Quite clean. Good breakfast. Location was not as good as expected but did have a shuttle running every 1/2 hr. To the downtown area. Shuttle stops at 9:00 pm. Early stopping of the shuttle. Should at least be til 10:00. Otherwise, enjoyed our brief stay.
Pros; bed was very comfortable, staff was very helpful Cons; bit of a smell in the lobby and in hallways. Industrial district it was located in.
Breakfast was good if you get there early enough. Staff was nice. Decor was modern and stylish. Breakfast area was really hot. Ice bucket was dirty. Noisy at night. Other guests and sounded like dumpsters outside were being emptied by garbage truck. Industrial area.
Breakfast, friendly staff, free shuttle ride, comfortable bed Artwork, further away from nightlife
Bathroom had peeling wall coverings. Fridge was in compartment of entertainment console, no ventilation. Poor concept or maintenance.
Staff was fantastic and everything was very clean price?
Breakfast was ok lobby area ok Everything else was bad pool room tv everything else
The staff working there are very accommodating and friendly. I got to the hotel early the first day and was directed to the free breakfast and allowed to store my bags for free. Breakfast was great! Mini pancake machine along with waffles and eggs. The room was large and comfortable. The location was convenient but not as convenient as some of the other hotels downtown. (I like walking around so it was a bit out of the way returning home in the evening by foot.)
Rooms/hall ways are in need of work.
Your employees were very helpful and friendly.
The air conditioner was too loud
the luxe the bath was to little
The only thing i liked was the location!! The hotel is well over priced with what you get.There was no bottled water in the room and having to pay for breakfasts on top of the price of the room is outrageous, making it a very expensive trip.
Great place to stay for business or pleasure. Clean, spacious rooms and very friendly staff. No dislikes.
Concierge breakfast buffet that came with our room was pretty scarce and not refilled both mornings that we went; Expensive parking lots
Great staff No refrigerator for personal use
Great staff. Lovely set up. Professionalism at its finest. Highly pleased, and I'll be returning soon.
Wonderful staff! Love the Lounge and the room and decor are fabulous!
It was our anniversary and they quickly bumped us up to a room with a better view for the same rate. They did all they could to accommodate us. Parking is a bit expensive but hey, that's Nashville for ya
The only negative about the stay was the temperature in the lobby / bar / restaurant. Uncomfortably cold in all common areas
Fun staff. Had a little issue but was addressed right away.
The location of the hotel was excellent. It is right across the street from Vanderbilt University which was great for morning walks around their campus. The hotel is also within walking distance to some great unique restaurants in Nashville. It is also an easy drive to downtown. The staff was very welcoming and the valet service was quick and professional. Our room was clean and in good shape. Hallways were very quiet at night. We would definitely stay at this hotel again.
We had not stayed at the Loews since our son graduated and were pleasantly surprised to see what a nice job they have done in updating the hotel. The staff is friendly and helpful. Great location. Nothing
Our room was amazing... Stayed in the premium king suite...bed was beautiful and comfy... Furniture was very eclectic, bathroom very clean, overall romantic... Had a keurig coffee pot and stocked mini bar ( which we just stared at it because the drinks and snacks were so expensive . We really enjoyed the bar downstairs , Masons. The staff was amazing. Took very good care of us. We were very lucky to have got this room for such a great pricel on kayak.
Servicio de transporte (Tesla). Check-in temprano (si está disponible). Excelente servicio Las habitaciones son un poco pequeñas
El personal era muy profesional, atento y amable. Un gran servicio de habitaciones. El hotel estaba un poco más lejos del centro de lo que pensábamos. Sin embargo, proporcionan un servicio de transporte gratuito.
cercanía aeropuerto, servicio shuttle, staff agradable nada
El personal de recepción era estupendo... Por la tarde ofrecieron un pica-pica de cortesía muy bueno. No había servicio de habitaciones después de las 16:00 así que no me pudieron cambiar las toallas.
The location is great for proximity to downtown and Vanderbilt. The bar and lobby areas are nice. Bartenders were friendly and had good wine suggestions. There was a wedding on Saturday that took over the entire lobby for much of the day and night, so that cut down on our enjoyment. Friday night we enjoyed having a glass of wine in the lobby while listening to live music and waiting to meet friends for dinner. The shower stall was old and had mold and mildew stains in the grout. We were awakened several times during the night by people passing through in the hall. They weren't being excessively noisy; it seems to be a design flaw. I much prefer the Hutton. Even the Loews is better.
The staff was amazing and super helpful! Everything was clean and nicely remodeled! The hotel has zero parking you have to pay to park which was very expensive!
The location and historic charm are off the hook, Rooms we're lacking for the quality we were expecting.. All and all good stay...
Staff was wonderful. Rooms well appointed and comfortable beds The fitness facility could be expanded by a lot!!
The staff was very friendly. Our flight didn't leave until later in the day so they allowed us to hang out at the pool which was really great. The airport shuttle ran right on time and we didn't have to wait long at all to get to the hotel. The room was a little small so it was hard to move around with three adults staying in one room.
Room was clean and staff was friendly. My only minor quibble is that there was no fridge in the room
Great stay. Very comfortable and good value. We really appreciated the airport shuttle driver. He was on time and friendly. This is a greatplace to stay the night before an early morning flight out. NA
Customer Service was hands down the best!! Nothing. Enjoyed every bit of it. I did a ton of research and I believe found exactly what I was looking for.
The staff were very accommodating and the location was convenient to the airport. I would stay here again.
very convenient to Vanderbilt great restaurant/lounge staff was very accomodating did not think it was a good value hotel rooms need to be updated
Nice rooms and hotel staff is very professional Parking is expensive. Given the cost of parking in the area, it is heavy handed.
Location We only had one towel in our bathroom. No one was available to get us more. ? We paid for a Parthenon view and received a parking lot view. The air conditioning did not get below 77 degrees. Very small room. Extremely disappointed for what we paid, and what we were promised.
Alegra ambiente No está cerca del centro. Imprescindiblr transporte para las principales atracciones de la ciudad.
Ubicado cerca de zona de rEstaurantes y bares. ptróximo a la ciudad. El espacio para el desayuno era escaso. Poca variedad en la oferta de desayuno. Habitaciones más bien pequeñas.
El confort de la habitación, era grande con nevera y microondas, el baño con hidromasaje y buena cama. Se oye todo, tanto a los "vecinos" como el ruido de la calle, aunque no como para no dormir.
Location was ideal for enjoying downtown sites
Great room with a view of downtown. Jonathon at the front desk comped us a bottle of Champaign to help us celebrate our 25th anniversary. A really unexpected gesture and much appreciated. Translucent door on bathroom makes it impossible to use at night without casting light into the sleeping area.
Hallways were stuffy and too warm
the hotel and staff were very nice, but wait a year to stay here till the construction is over. We were very unhappy to have paid $300 to stay at the Hyatt. Our room looked out over a construction site that started work at 6am and was using dynamite-so no napping or sleeping in. We like to nap and then go back out in the evening, but that did not happen. We are also meditators and that was impossible.
Proximity to downtown Nashville and hockey Needs a major update on appearance. Rooms were poorly cleaned, toilet took multiple flushes just to get TP to go down, vending machines only had beverages and shuttle service limited due to a call-off so we had to drive downtown and park on Saturday night.
The pool was nice. Everything went wrong. The hotel didn't have our reservation and even threw is out when we got upset that they didn't even let us to use the Internet free of charge to prove that we had a pre-paid (!) reservation. We had to drive to the nearest Starbucks for the Internet and then they finally but not eagerly gave us a room from the first floor with a very noisy air-conditioner! For the breakfast they only give one coupon per room and again we had to fight for our rights to get the breakfast for both of us as we had paid for. Can't recommend this hotel to anyone.
Not a thing. Worst hotel I have ever stayed in. The Fourier smelled like sewer and every night about midnight the rooms started to wreak of sewer. There was hair everywhere in the bathroom like it hadn't been cleaned. When we got home to unpack our suitcase and all its contents smelled of the stench. So gross.
Staff members were okay The hotel is not where I would stay again. It is worn down pretty bad. The rooms reminded me of a "Budget" type "motel". The carpet was worn and stained throughout the entire room. I have plans to returned back to the "Hilton" family type hotels. obtw- they charge for everything....meaning the little extra stuff that many other hotels give away. I am on the road about 5 months out of a given. The extra stuff is what makes me come back to those locations when back in that area.
very helpfull staff and pool area
The staff was very helpful and courteous. The fact that there was no restaurant that stayed open until late at night.
The room was very clean and inviting and the bed was very comfortable. It was a quick ride to downtown (10 minutes) and the airport (20?). The shuttle was somewhat understaffed and I wound up needing to cab to downtown for a meeting even having planned 45 minutes in advance. And surprisingly the coffee in the restaurant was awful. I would have expected better from the real Maxwell House.
The front desk had my information wrong and the wrong dates for my stay. When pointed out they were rude and a first refused to change them. Luckily I had my confirmation email. The bathroom was first as well.
It was an ideal choice for us especially having just flown across the Pond taking nearly 20 plus hours. It was close enough to Nashville airport but not too close. Would definitely use the hotel again.
Nothing The staff were horrid. The hotel is filthy it smells. No carts for luggage no service no help. Disgusting. One of the worst stays of my life.
It was in a good location for our needs. Great view of the downtown skyline. The room especially the bathroom was not as clean as I would like. The bottom sheet was either too small or not fit properly. It rolled up during the night and I found myself sleeping on the bare mattress.
Shuttle service and extremely helpful staff