Very clean, friendly staff, easy access to parking & local businesses. Would definitely stay again.
The room was a nice size. Two things I didn't like about my stay was paying for Internet. And they said I could only have one device on the Internet. I have a smartphone and a computer. It would have helped to both use Wifi. The other thing was they started cleaning the carpets for a room 2 doors down for the room I was in at 8:30 in the morning. Not a big deal but I was trying to sleep in and the machine was right outside my door. It was very loud. However, when I mentioned it upon checking out, they comped the Internet. So it made me feel better.
Only good thing is the proximity to downtown. We were woken up at 6 a.m by a fire alarm they couldn't turn off for over 30 minutes on my boyfriend birthdat (reason for the stay). After leaving the room for the day and coming back at 6 p.m we noticed the house keepers never even came. When we called the front desk to let thme know the situation wasn't addressed nor did they offer a solution. Plus we paid 24 dollars a night for self parking. Terrible time and accommodations at the Hyatt. Such a shame we will not be returning to this hotel.
Room layout We were upgraded Spacious room Pillow top bed that I could not get into. Glasses with the ice bucket were not wrapped at all and water spotted
I've stayed here several times now and always enjoy my stay. I was surprised and disappointed to discover that they started charging for overnight parking. I've never stayed at a hotel that doesn't allow someone to park there for free.
The room was clean and spacious. The location was convenient.
The staff were really friendly. We ordered food from the restaurant downstairs and it was the most disgusting food hours can eat.
The hotel was generally clean in common areas and the room itself. Not luxurious, but very functional. We booked 2 queen beds and unapologetically were told only a single King was a available. I would have booked a different hotel and skipped the Hyatt. I got barely an apology and had a very unpleasent night in a room not suitable for my family.
Swapped rooms for smaller with less amenities. Offered and moved rooms next day but didn't follow through with the refund of the first night. Comfy beds and good breakfast.
I think next time I'll have to remember to ask for the top floor.
No tienen microondas ni nevera. Es mi última estancia
Me gustó todo, la habitación era genial. Estaba limpio y tenía suelos de madera. El personal nos ayudó a conseguir una habitación alojados cuando hotels.com se equivocó con nuestra reserva.
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
nice and quiet
Breakfast was great!
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Staff was great. Breakfast was pretty good Bed was not so comfortable
Clean and comfortable
I liked the location and it was a good value. On top of the quoted rate they required a $100 deposit that I won't get back for a few days. I thought this was odd.
location was the deciding factor. I booked a King bed for which a premium was charged, non-smoking room for which I had to sign a waiver ($100 if we violated). For one the room already smelled of smoke so we changed rooms, then the king bed was actually a queen (they argued that it is a standard king, and that there was no queens or standard booking option, which is clearly not the case, see kayak) therefore no money was refunded for the premium . It was extremely noisy, we could hear the neighbors and anything going on outside, the fridge inside the room made lots of noise (I unplugged it) and the AC unit did not really work (it was very loud as well and it was difficult to regulate, either it was on full power or off). The breakfast, they may as well not offer any, or call it something else. The staff was not helpful or accommodating at all. I would not stay here again.
Liked how comfortable bed was and cleanliness How far it was from Tyler mall
It was a great deal for the price! Overall the room was great. Mostly everything was updated and the furniture was very comfortable. There was even a little basket with the toothbrush, razor, and other essential items.
This guest did not leave comments about this hotel.
The room was very clean. The staff was friendly, helpful and conscientious.
The service was awesome. I like best the location, and price. It's so close to things to do at an awesome price.
Housekeeping did a good job of cleaning up and restocking the room everyday. Liked having a fridge and microwave in the room. The carpet was FILTHY! The carpet was dark, so it wasn't visible, but after walking on it for a short time, me and my wife's feet were black! It was gross. Also, the location is pretty noisy. Lots of sirens & trains blowing their horns all night.
Quiet and clean and felt safe with Police Dept across the street. N/a
Nothing. ...I had to pay extra for a double bed ...when their where for adults and they wouldn't allow use four to eat the continental breakfast. . Same as above. ..I don't ever want to stay there again. .as a matter of fact, I'm planning a trip back to Riverside this weekend and I honestly hope it is better. .and I get picked up by some place better. ?
Rooms are not so great. Also the breakfast was worst.
We have been coming to Riverside for many years and this area didn't used to be the best. It's cleaned up a lot and we were very impressed with the hotel and the surrounding neighborhood.
Great Staff Needs upgrades
It was affordable and clean. The room was a decent size as well.
Nothing...it was very dirty and smelly
This guest did not leave comments about this hotel.
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
I stayed 4 night and everyone was nice and everything I needed was close by.
I really like the location Some guests staying at the hotel are not very pleasant
Cheap, Solid location, nice management Dirty, Felt unsafe, loud, smelly,
It was close to CBU where our grandkids and family were staying. No coffee pot for coffee nor hair cover for shower. Our water froze in the refrigerator. Registrar seemed fearful and did not speak English all that well. We had to push "open door" in the elevator when it went down to the first floor in order to get out.
I prefer smooth floors (laminate, wood, or whatever) over the carpet most places have (which almost never get shampooed, and need it extensively because some guests are sloppy or abusive). Seems like they were maybe doing a little renovation (how much, I couldn't tell), room smelled of fresh paint or something. Most places when they offer a fridge either have half fridges (like here) or little cube ones. If I'm staying more than a night or two I tend to need a bit more space. Breakfast was very minor (juice, coffee, danish, oatmeal). Furniture was typical of most places (abused a bit and worn, usually because of bad guests).