The room was clean and spacious. The location was convenient.
I've stayed here several times now and always enjoy my stay. I was surprised and disappointed to discover that they started charging for overnight parking. I've never stayed at a hotel that doesn't allow someone to park there for free.
Only good thing is the proximity to downtown. We were woken up at 6 a.m by a fire alarm they couldn't turn off for over 30 minutes on my boyfriend birthdat (reason for the stay). After leaving the room for the day and coming back at 6 p.m we noticed the house keepers never even came. When we called the front desk to let thme know the situation wasn't addressed nor did they offer a solution. Plus we paid 24 dollars a night for self parking. Terrible time and accommodations at the Hyatt. Such a shame we will not be returning to this hotel.
The staff were really friendly. We ordered food from the restaurant downstairs and it was the most disgusting food hours can eat.
The hotel was generally clean in common areas and the room itself. Not luxurious, but very functional. We booked 2 queen beds and unapologetically were told only a single King was a available. I would have booked a different hotel and skipped the Hyatt. I got barely an apology and had a very unpleasent night in a room not suitable for my family.
Room layout We were upgraded Spacious room Pillow top bed that I could not get into. Glasses with the ice bucket were not wrapped at all and water spotted
Very clean, friendly staff, easy access to parking & local businesses. Would definitely stay again.
The room was a nice size. Two things I didn't like about my stay was paying for Internet. And they said I could only have one device on the Internet. I have a smartphone and a computer. It would have helped to both use Wifi. The other thing was they started cleaning the carpets for a room 2 doors down for the room I was in at 8:30 in the morning. Not a big deal but I was trying to sleep in and the machine was right outside my door. It was very loud. However, when I mentioned it upon checking out, they comped the Internet. So it made me feel better.
Swapped rooms for smaller with less amenities. Offered and moved rooms next day but didn't follow through with the refund of the first night. Comfy beds and good breakfast.
I think next time I'll have to remember to ask for the top floor.
No tienen microondas ni nevera. Es mi última estancia
Me gustó todo, la habitación era genial. Estaba limpio y tenía suelos de madera. El personal nos ayudó a conseguir una habitación alojados cuando hotels.com se equivocó con nuestra reserva.
La habitación estaba sucia y no funcionaba la cisterna. Tan repugnante. El personal de recepción era grosero. Horrible
Nada Las sábanas estaban sucias y se quedaron sin toallas
El peor desayuno de la historia
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
nice and quiet
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
I was really disappointed when I first got to our hotel. My husband and I were visiting for a fun weekend away, but when we got there I wished I had picked a different hotel. It wasn't awful, but the rooms smelt funny, everything was cheaply made, and the carpets were extremely old. Our coffee maker was broken, and the hair dryer was as well. The location was AMAZING, and that's the only reason why this place has a good rating. Their website is for their sister hotel, which is beautiful and overall a much better hotel. So I thought that was misleading. I also looked at their sister hotel prices (its right next door) and they were cheaper than what we had paid for the crappier one. If you're looking for a place to sleep, this is fine. But if you want to enjoy a weekend away, find a different hotel. Oh, and good luck getting cell service in your room. And the WiFi is awful, too. Smelt funny, horrible cell service, extremely slow WiFi, broken coffee maker in room, broken hairdryer in room, really outdated and dirty looking carpet. Not a single thing made me think, "That's cool!" or "Wow, this is nice." This isn't the place to go for a weekend away, it's best if you only need to sleep overnight and that's it.
Clean and comfortable
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Staff was great. Breakfast was pretty good Bed was not so comfortable
Breakfast was great!
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Limpio y asequible. Las habitaciones eran muy grandes.
Realmente disfrutamos de la habitación grande y limpia, la cama era maravillosa. El desayuno era bueno para comenzar el día. Volveré.
Me encantó todo sobre el hotel!
Barato. Excelente relación calidad-precio, muy limpio
Estaba muy limpio. Habitación grande, muy cómoda. Desayuno deben ser mejorar.
Un hotel agradable, habitaciones limpias y cómodas, muy buena atención al cliente
El desayuno estaba bien Muy ruidoso, habitaciones con mucho ambientador
Bonitas habitaciones El desayuno era un poco escaso
The hotel was very clean the room was great better than what I expected definitely use this hotel again Nothing everything was good
I loved how the entire room was built except for the wall between the couch and bed but overall everything was really nice and spacious. The TV was nice and big bed was comfy and warm. Couch was large with a foot rest and staff was rather very helpful and friendly. If I had to come back again I would. I enjoyed my experience here. I just didn't like how when my girlfriend and I went to shower one of the towels had a hair that was not ours already on it. Thought it was gross but other than that no issue.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
Nothing. They are fucking asshole that wont refund you if you need to cancel Fuck you!
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
The staff was very friendly Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.
Staff was friendly enough. Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
Check - in was a breeze. Rooms were clean. Bathroom was big. Continental breakfast served. Free Wi-Fi for guests. Iron and ironing boards in the rooms. Security teller window after hours
Loved the view of the mountains and palm trees. The best thing was I could open the window to get real air circulation. Clean grounds, the pool looked inviting but I didn't have time to take a dip. Everything is close by; mall, Starbucks, freeway, and every store you could ever need. Quiet too. The train close by was tolerable.
Staff was friendly. Comfortable bed. Right near the mall and close to everything. I could walk over to grab Del Taco at 10pm if I wanted to Shower was kinda short. I'm 5'4" and it hit directly between my shoulder blades. We were also called one morning to wake up so that the cable company could upgrade the channels.
Ubicación El aparcamiento después del anochecer me dió un poco de miedo, me sentí aislado
Limpio y bonito, un buen desayuno Cuando me registré no me dijeron nada sobre el desayuno gratis El toallero en nuestra habitación en el primer piso se cayó. El soporte del papel higiénico siempre suelto
Me encantaron los outlets y sitios para comer a distancia a pie. Personal amable. Las habitaciones están muy bien. El desayuno no era bueno. Las hormigas en el cuenco con mantequilla de cacahuete me arruinó el día.