El personal era excelente. Muy complaciente. El vestíbulo y el bar están actualizadas. Las habitaciones son muy oscuras. No hay iluminación de techo, sólo lámparas de pie.
Excelente ubicación. Reservamos una habitación extra grande, pero cuando llegamos nos dieron una habitación doble. Dijeron que no podían garantizar el tipo de habitación cuando se reserva a través de terceros. Sentimos decepción. Recomendamos reservar directamente con el hotel, para poder tener la habitación desada.
The best thing about Las Palomas is the location, just 4 blocks from the Plaza. However it's also located in a cute little real neighborhood outside the Plaza so it feels more homey. Check in was a bit abrupt but not unfriendly.
Very comfortable, excellent location within the city, for walking around & not having to drive. Wonderful, welcoming staff, especially Tina & Al. Can't think of anything.
Loaded with Santa Fe charm. Cozy and quaint. Loved the location! Parked the car and forgot about it while in Santa Fe. Walked everywhere. Will definitely stay here again! Some people complained about the smallness of the rooms...That's where the cozy comes in and didn't bother us a bit. We ended up staying an extra night.
The location was fantastic! The shops and eateries was walking distance. The staff was wonderful and it was an warm welcome. My room was cool at night. When I went to turn on the heat, it was only blowing out freezing air.
Walking distance to the plaza and sights of Santa Fe, New Mexico. The only complaint we had was the wi fi didn't work on my computer and they weren't knowledgeable to fix it, but they did have one in the lounge I could use.
The management was excellent- so helpful on finding places and things to do. Great breakfast included, as well as free lattes and treats. Truly made you feel like you were guests at their home. The bed was really excellent- super comfortable king.
La ubicación, el personal era muy amable y servicial, desayunos con alimentos frescos, ofrecían jerez por la tarde, edificio y vestíbulo bonitos, habitaciones limpias, confortables, con decoración local, y el aire acondicionado no era ruidoso. Para abrir los cajones había que abrir primero las puertas de la habitación y aun así los cajones chocaban.
Me sorprendió por ser un hotel bonito y muy correcto a un precio inmejorable.
Precio por habitación razonable, cómodas camas, me gustó tener una cocina pequeña 2 de 3 miembros del personal en la recepción eran muy fríos;. Solicite hablar con el director y el personal había diciendo que no estaba, y resulta que sí. Tuvimos un problema y quería discutirlo con el director, ya que era una cuestión de seguridad y el personal podría importarle menos. Estaban completamente indiferentes y ni siquiera informaron al director sobre el tema, no mostrar ninguna preocupación ni compasión..
habitacion tipo apartahotel con cocina ,microondas ,nevera mesas y sillas utensilios para prepararse comidas .esta muy linpio y el moviliario es de madera de pino,no es muy grande pero no esta mal.el trato del personal muy bien.hay varios supermercados uno de ordenadores y otro un hipermercado de comida y de todo de la la cadena albertson . pero hay supermercados pero es una zona muy bonita y tranquila rodeado de zonas verdes.aparcamiento muy abundante y gratuito lejos del centro de santa fe pero con coche no hay problemas .internet muy lento.desayuno muy basico y no muy bueno.
Decoración El restaurante era muy decepcionante. La comida parecía y sabía como entrantes congelados del supermercado, mediocre. El personal, muy agradable, pero eran lentos y tuvo que volver varias veces para aclarar los pedidos.
Me encantó todo! Cama cómoda, un gran balcón con vistas, pero privada, buena comida en el restaurante, entorno muy bonito
Muy buena ubicación. Personal amable. La habitación no estaba limpia. Nos pusieron justo al lado de la cocina, y había mucho ruido alrededor de las 5 de la mañana.
Parking lot lights blazed through the room all night despite full coverage curtains.
Very large room. After a couple of days, the breakfast got old.
My room was clean and comfortable. The bed was very comfortable, and the lighting in the bathroom was very good, which is not always the case in hotels, and thus worth mentioning. The staff were friendly and helpful. My room did not have a microwave. The "business center" only had 2 computers, one of which did not work at all, and the printer did not work. The breakfast was not really worth eating, even at no charge. The "fresh" fruit was especially disappointing.
Cerritos Blvd is motel row and not the safest area in Santa Fe.
The staff were exceptionally friendly and helpful, and the rooms were nice and quiet. The breakfast was also nice.
Friendly, knowledgeable staff. Modern, clean, comfortable room.
The gentleman who checked us in was very nice and helpful. We made the reservation an hour and a half before arrival and it ended up being one of their last rooms. I only wish that their had been some more dinner options. We were tired and ordered Jimmy Johns which was ok The room was clean and spacious but a little dark. There were quite a few kids running up and down the halls which we didn't like but they quieted down after a while. The only thing we were a little unhappy with was the complimentary breakfast. It was not good.
Won't stay there again. On the third floor, a beep sounded every 2 minutes - sounded like a smoke detector indicator of a low battery. Contacted the front desk the first night, they did nothing. Lasted our entire 3 day 2 night stay. There was little light in the room, not enough to work by. There was no electrical plug by the desk - have to unplug the TV and a light plus borrow an extension cord from the front desk to use my laptop. People were nice, but room wasn't.
Location Paid upgrade price for fireplace. Fireplace turned out to be a cut out in wall with one candle ! What a rip off ... Small room they tried to look bigger by full length mirror on wall. Shared balcony with another room...
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food. Didn't like having to valet our car.
Valet service was good Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
I really loved the spa-like feel of the place and proximity to the plaza, all the shopping, restaurants, museums, and community activities. The decor - especially the lounge and the pool area have a resort atmosphere and you do feel like you are treating yourself. I have stayed at other spa resorts. I don't think the Loretto should call itself a "spa" in the title since it doesn't have any sauna, steam room, or similar facilities. When I stay at a spa, I am really looking for those types of facilities. Also, although they were "nice," I didn't feel staff was really game for checking in with guests about their needs. For example, at the pool, there were several groups of guests the day I was enjoying the pool which also happened to be on the weekend of a big fiesta. Guests (including myself) had to go inside to ask for food/bev service and towels were at your own service. If this hotel really wants to be considered a destination for spa travelers, guests shouldn't have to walk into the lounge area in their swimming attire to ask for food/bev service (yes, there is a phone at the pool a guest can use to call the bar for service but it's just as easy at that point to walk 2 more steps into the bar). Food/Bev management, please schedule an extra waitstaff to attend to pool guests on weekends. Thanks! once I did touch base with the bartender, she was very sweet and attentive! oh and also, please offer guests water while they are at the pool especially since many travelers aren't used to the elevation. I enjoyed my stay, thank you.
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful. Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds. I left a scarf behind in the room and housekeeping was not able to find it.
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view. Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area. The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
This was my first time and it was more than what I expect. Service was excellent. Candy and snacks were too expensive.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Walk to Plaza and all the shops and restaurants....
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
we were upgraded to a suite and were comped breakfast and a drunk
Ours was a luxurious stay at a reasonable price. The rooms at the Hacienda are very nicely appointed and spacious. Staying nearer the Plaza would be better but the decent location combined with free parking and shuttle is still very good. The private entry and helpful staff help make this a safe and enjoyable place that we would come back to.
Shopped and visited art galleries. Our room was small and not having a tub was a surprise.
the food ,' the ambiance', the silence, the people.
Food! Getting the new york times, Location, "vibe." Included parking, gym, breakfast unlike many other sf hotels. Personal butler
the possibility of having a shuttle to the plaza anytime was great !