We only stayed here over night to catch an early morning flight. The front desk personnel were very efficient and very friendly. The room was very clean and comfortable.
Close to the airport, great price, good breakfast, clean and nice. The air conditioner was a little noisy when running.
La confusion que se ocasiono al cancelar mi habitacion y mi llave al momento de regresar por la noche, mis cosas seguian en la habitacion pero erroneamente la cancelaron y me mandaron a otra habitacion donde nunca estuve, por lo tanto tampoco me realizaron la limpieza de la habitacion.
El alojamiento fue genial.. Desayuno temprano con opciones saludables. Excelente personal, amable y servicial. Servicio rápido de transporte desde/hasta el aeropuerto. Excelente zona para matar el tiempo entre vuelos y pasar la noche (centro comercial, restaurantes). Genial en opciones de comedor por entrega. Cómodo, limpio, seguro.
I liked the area I had to get my room card recoded twice and when I finally got in it looked like someone was laying on the bed, I asked to switch rooms.
STAY AWAY!! DON'T BE FOOLED! 1) Front desk staff is utterly incompetent and lazy. I got a reasonable deal through priceline, but when I checked in, the front desk staff would not honor the price! Had to go through a lengthy manual override with an offsite manager. 2) No non-smoking rooms were available. 3) Rooms are very noisy and in very bad shape, poorly cleaned. Only the lobby area has been renovated. 4) Room had broken towel bar that nobody has cared to fix, towels were about to fall into toilet. There was no shampoo. Entry door was smashed in. 5) This place is DUMP. Stay AWAY.
Lady who checked us in did an excellent job by being more annoyed about a little delay, than we were. There was no ice machine on second floor
The customer service was good, front desk was friendly and offered suggestions of events nearby. Very close to airport and Mill ave-great bar/college scene. Overall clean. Nothing extra. You get what you pay for. Felt safe in surrounding area Walls are kind of thin. Can hear straight through. Not ideal for light sleepers.
The price. The room was not cleaned as well as expected.
Rooms were clean, beds were comfortable and loved the swimming pool. It was near the Arizona Mills Mall and Phoenix Zoo.
No airport shuttle, no breakfast, None smoking room used to be a smoking room
Quiet, comfy & service was good. Cleaner had a very strong odour.
Overall standard motel, good pool, standard rooms, great location, great service. Had a room that smelled terrible. I asked the front desk and they were willing to swap rooms, or go in to thoroughly clean it. I swapped rooms, with no hassle and no questions asked.
Clean, spacious, great location and great value. Pillows could stand replacing. They were clean but no support.
We checked out two days early cause it just wasn't what we wanted. Wifi was weak. Breakfast was over by 9 but when I wet at 850 it was already over. Overall experience lacked comfort.
The staff was very helpful in every way. The breakfast was very good, but the area is a little small to easily acccommidate the number of people trying to acquire there food. It would bee nice if you had free WIFI in the room areas
Breakfast was great (eggs and potatoes, fruit salad, pastries). Room was clean and suites our needs. Pull-out sofa bed wasn't the best but it worked
The bar and bartenders were exceptional!
Everything about this stay was very smooth. From check in to check out, no hiccups. Better than what I could of asked for. The only thing we didn't like was the comfort of the bed. Both of our backs were hurting by the time we checked out. Kinda firm, and not very forming to your own body shape.
Modern design. Stayed at Aloft before. I like the rooms that are sectioned off from the living area better, like the ones at Arundel Mills, MD.
Me gusta la habitación y lo limpio que es.. eso es todo El servicio de atención al cliente no era muy bueno, y no me sentí bienvenido. Seguramente no vuelva a este hotel.
El personal era simpático (aunque era escaso), y el desayuno era excelente. Todo el lugar parecía un poco descuidado. Nuestra habitación daba a una terraza cubierta de excrementos de aves y una escalera. El aire acondicionado no enfriaba la habitación entera porque no había aire acondicionado central. La luz del baño tenía problemas para encenderse. La distribución de la habitación era extraña.
Staff was friendly, courtesy, professional.
value, breakfast, free parking, free PHX shuttle, friendly front desk only one small waste basket in our suite. need two.
i stayed there during an overnight layover for a flight. Since the layover was over 12 hours, I could not ship my luggage to my final destination. So I had some heavy luggage with me. Without an elevator, I struggled with my bags to get them up the stairs. There didn't seem to be an elevator, nor staff to help us with that.
Location, outdoor access to rooms (no long hallways), refrigerator and microwave, friendly staff at front desk. We have stayed at this hotel several times. This time our room had a somewhat peculiar bathroom sink. It was somewhat high and the counter followed the curve of the sink but was very wide so that it was quite a reach to get to the faucets and the sink. It was as if the vanity was designed for a very tall person with long arms. We have never noticed this in the past so perhaps it is just this particular room.
The location convenience and price were very good!! The Happy hour was a very, Very pleasant surprise. The staff could have been more engaging. They were not rude, in fact they were very attentive and polite, just not very outgoing.
Businesses within walking distance, shuttle from airport, lots of extras provided like blowdryer, ironing board, microwave, fridge, diswasher and separate tv couch area seperate from bed.nice hot continental breakfast from 630am to 10am. Bathrooms were clean but gross or need of upgrade appearance more or less cosmetic. They provide a kitchenette but provide no pots or pans to cook with, idk if you had to ask for them or not but unrealistic to pack cookware if flying or to buy cheap cookware, but for someone driving its useful. Bottled water supposed to be brought everyday but I guess you only get 1 bottle no matter how long you stay. Tv is limited to basic and 1 hbo channel, no on demand and they have a cafe on site which has a nice continental breakfast and alcholic beverages but no room service menu.
Nice clean room Seemed like a 1000 kids in the pool all the time
Location is convenient by the Arizona mills mall. The swimming pool was clean and nice. Next door to a strip club. The breakfast room was filled with employees and their children eating leaving no room for guests. The workout facilities were virtually nonexistent. The equipment was inoperative except for what elliptical machine and it was a narrow miserable room in a sketchy back corner of the second floor of the hotel. The electronic key system had to be reset three times and the three days we were there which locked us out of our room. I did not feel safe in the area seem to be crowded with transients from the strip club and the gas station next door which is a local hoodlum hang out. The residential area surrounding the hotel is very sketchy. Don't make a wrong turn.
The suite was very spacious. The faculties seemed old and upkeep seemed a bit lacking.
I had to travel from Phoenix/Mesa Gateway Airport which was almost 33 miles to get to the Hotel. My smartphone gave perfect directions for a late night arrival. Staff was very courteous. I was given a room at the end of the hall - very quiet. Nice mix of people in the breakfast eating area. Very peaceful, quiet location. There were numerous seating areas outside the front entrance. The back cushions were missing on the chairs causing you to sit back against metal bars - uncomfortable.
Staff was excellent and hotel was great. Sink did not drain but staff fixed immediately.
The staff was friendly and welcoming. The location is right in front of the light rail - 5 min ride to Mill Ave. Upgrades were definitely needed for the bathroom. The Internet was not free.
Good service, very cheap, comfortable beds and pillows Rooms smell a little funky when you first get in but just turn on the AC and it goes away, also very small and terrible towels
The location is good- next to light rail and close to ASU and freeways. Friendly staff. We were put in a smoking room- apparently these still exist. Smelled so bad. Dirty, outdated room. Dirty floors. Only the gross, foamy bedspread over the sheet.
Staff are all very friendly and helpful. Room felt a bit unclean but it was comfortable. Location is super; close to many restaurants and shops.
n/a The freaks come out at night.
Josh, the manager, took his time out to actually Google up the directions to Sedona and print me a map. He also helped me with finding a laundromat and directions back to the airport. The breakfast station was also wonderful with the Otis Spunkmeyer muffins. The carpet is dirty and the walls are painted so darkly that anything or anyone that hits the walls chips the paint off. Also, the website made it look much bigger and better than it really is.
Upon arrival and walking into the room me and my wife noticed the disgusting stains and smell in the room. There was a white stain on the carpet by the bed as well as what appeared to be throw up on the lamp shade next to the bed. Being there for only 10 minutes I walk to the front office and ask for our money back and that we will not be staying at the hotel tonight. I told the "manager" who was hardly one at all, what the room's condition was. His reply was he had been checking people into that room for months and no one had a problem, I should have checked online reviews before booking a room with them. At this point me and my wife both knew we were not staying here and I just wanted my money back. He said the only thing he is WILLING to do is change our room. He was extremely rude, hostile, and unprofessional. I simply tried having a conversation with him about what outcome we can come up with so we both can walk away happy and his response was that he did not want to talk to me anymore get off my property and proceeded to call the police (who never showed).
The staff and breakfast were excellent. The manager gave out little flash lights to all the kids at breakfast and was really friendly. The breakfast was really good for the price of the hotel. Omelets sausage biscuits and gravy make your own waffles cereals juices pastries. The area is not the best since it is directly behind a strip club. Some of the others in the area maybe guests at the hotel were a bit cede. I'll spend a little more next time and go to one of the other hotels by the mall.
Filthy carpet, sticky.
the location was perfect and the staff outstanding. the complimentary breakfast was very good. Everything was great!
They did not even clean my room the second day. Worst experience of my life!
The staff was accomidating. The room was outstanding. The bed was comfortable and the a/c, appliances and wifi was awesome. The staff had a clean crib ready to go for our son. The room was cleaned everyday and we just had a great experience. The cleaning people came a little too early for my liking. The breakfast wasn't horrible, but im glad there was a Waffle House next door.
Great prices an nice rooms:) N/A
Charged $5 for nothing.
People @ the front counter were friendly & helpful. Terrible housekeeping. I left a penny tip. Bathtub was scuzzy. Inside needs new remodeling. Place is dirty.
The bed was comfortable. The TV channels were very limited and the channels were not entertaining at all (boring).
Did not feel like I was at a business conference. Food was great, staff was above average and accommodations were spa-like. I could not stay longer to take advantage of more aminities.
Love the warm weather in Phoenix. Location good. Enjoyed the pool. Pay $10/night for parking (in the middle of the desert). WiFi cost $12/night and didn't work - needed to plug in. For $200/night - this should be included.
Everything was very nice - the room was very clean and comfortable - atmosphere was great had to pay $10 for parking. When we return to the resort for the evening there were no parking spaces. Had to park in a dirt parking lot.....we paid $10 for that????