Great hotel with great amenities, a nice pool with weekend pool parties, ample dining options, and a friendly staff.
Clean, good sized rooms noise of pool rattled our shutters on Sat when they have rehab type party
The entire facility was very clean, very nice staff, the text messaging for room status was great especially since I was messaging a real person and not a computer The price was a little high but that could have been because of the near holiday weekend
Room design is great! Room is very comfortable. Fort Knox ... the process for getting into the pool was ridiculous. 4 stages of security... worse than TSA
My room had a fabulous view and was very clean besides the two huge bugs that were flying around next to the bedside lamp. The check in process was a headache. They gave terrible directions from the check in counter to the elevator and I had to ask several employees where and how to get to my room. Not to mention I was on the 13th floor and the elevator didn't even have a button for "13", so again I had to go down to the 1st level and ask the security person at the hotel entry. The valet guys left a lot to be desired too.
Our girls weekend was horrible. First it was 50.00$ to get into the pool with 2,000 other people. So we had to find another resort to relax at. And then our plumbing went out and was not accommodated until we called and complained. We were told to use the bathroom in the casino and we had no place to shower. The only bright spot was the front desk manager upon check out who was completely embarrassed about how we were treated.
The smoking- the young people and lack of good restaurants
The rooms were nice, beds comfy, and food was good. The pool and facilities were clean and well kept. The noise was outrageous. Me and my girlfriend went to get away from the kids and have a relaxing "staycation." People were partying so loudly on our floor we could feel the base coming from the music in their room. Alerted hotel staff multiple times regarding this issue and it was not taken care off. We were also promised a call back from the security manager and never received one. The music and yelling lasted until about 3 am (our first complaint was about 1030pm.) will never stay hear again due to the lack of concern by staff regarding the problem we encountered.
This was a great location for our AZ getaway. We loved the amenities, enjoying several of the restaurants on location, every pool and hot tub option, and really loved the gym with a view. While we knew there would be smoking on the casino level, since neither of us smoke, the fact that the entire floor, including the check in desk, reeked of smoke, was offensive. I think the resort would be better if the check in area was relocated away from the stench of smoke.
We loved our room being upgraded, The balcony was awesome! Great view, Good staff. The facility was beautiful and very clean. Only 1 chair, 1 robe, 1 slippers, and one soap even though there were 2 of us. Would be better for me as a first timer to have had better instructions from the check in counter on everything from what we can and can't take to our room to how to work the heater.
Food was adequate. Really enjoyed the pool all day Saturday, with the sunburn to prove it. I purchased a rate for a room that offered 1 king or 2 queens, seeing as I was staying the night with my friend and my girlfriend we were going to need 2 queen beds, I was never prompt to choose between the two options so I assumed we would sort the matter out at the front desk. I checked in with both my guest present with me, even put their names on it for 3 room keys. At this point obviously I was under the impression the woman behind the counter would think "oh maybe he needs 2 queens" not the case, we received the king bed but only found out after we had made our way to the 7th floor. After all is said and done we get downgraded to fit our accommodations, promised a refund for the difference over the phone from the room once we received our room keys the woman at the front desk had no awareness of our situation and did not refund me anything. Hardly apologized for the inconvenience, blamed the woman over the phone for being new so that they didn't have to offer a refund. No carry-in policy? Never saw a sign for that, pretty sure everyone and their grandmother bring alcohol from home? I brought my beverage to the casino floor and needed it to be popped open so I asked the bartender for a bar keep and he "confiscated" my drink from me due to their no carry-in rule. Unbelievable.
Loved everything about my stay except the spa. I received 2 services at the spa which were stellar and the service providers equally fantastic. The front desk staff and attendant however, were in a rush to close over a half hour so they closed parts of the spa facilities early and wouldn't accommodate a later appointment time. There are MANY spas to choose from in Scottsdale and this used to be one of my favorites.
We only stayed here over night to catch an early morning flight. The front desk personnel were very efficient and very friendly. The room was very clean and comfortable.
Close to the airport, great price, good breakfast, clean and nice. The air conditioner was a little noisy when running.
Los jardines eran preciosos y estaban en excelentes condiciones. Las habitaciones son grandes y tienen todo lo que necesitas. La ubicación fue excelente. El gimnasio era increíble! La cama no era la más cómoda que he utilizado en un hotel. Especialmente por el dinero. Como es de esperar, el servicio de comida en el lugar es extremadamente caro. Tarifa de resort es alta y no opcional - ¡te convencerá de todos modos!
el parque acuatico paradaise si, no me gusto que me hicieran un cargo de 30 dolares mas impuestos diario sin previo aviso, cuando lo reclame me informaron que era por el uso de estacionamiento, cafe en el cuarto, por la disposicion de el gym, y uso del parque acuatico; cosa que estos servicios deben de incluirse en la tarifa del hotel como lo es en todos los hoteles. (cuando hice la reserva pregunte en el hotel si el uso del parque estaba incluido en la tarifa de hotel su respuesta fue afirmativa, que tenia derecho hasta 6 personas, nunca me aclararon un cargo adicional)
Staff was friendly, courtesy, professional.
Businesses within walking distance, shuttle from airport, lots of extras provided like blowdryer, ironing board, microwave, fridge, diswasher and separate tv couch area seperate from bed.nice hot continental breakfast from 630am to 10am. Bathrooms were clean but gross or need of upgrade appearance more or less cosmetic. They provide a kitchenette but provide no pots or pans to cook with, idk if you had to ask for them or not but unrealistic to pack cookware if flying or to buy cheap cookware, but for someone driving its useful. Bottled water supposed to be brought everyday but I guess you only get 1 bottle no matter how long you stay. Tv is limited to basic and 1 hbo channel, no on demand and they have a cafe on site which has a nice continental breakfast and alcholic beverages but no room service menu.
The suite was very spacious. The faculties seemed old and upkeep seemed a bit lacking.
i stayed there during an overnight layover for a flight. Since the layover was over 12 hours, I could not ship my luggage to my final destination. So I had some heavy luggage with me. Without an elevator, I struggled with my bags to get them up the stairs. There didn't seem to be an elevator, nor staff to help us with that.
The location convenience and price were very good!! The Happy hour was a very, Very pleasant surprise. The staff could have been more engaging. They were not rude, in fact they were very attentive and polite, just not very outgoing.
value, breakfast, free parking, free PHX shuttle, friendly front desk only one small waste basket in our suite. need two.
Location, outdoor access to rooms (no long hallways), refrigerator and microwave, friendly staff at front desk. We have stayed at this hotel several times. This time our room had a somewhat peculiar bathroom sink. It was somewhat high and the counter followed the curve of the sink but was very wide so that it was quite a reach to get to the faucets and the sink. It was as if the vanity was designed for a very tall person with long arms. We have never noticed this in the past so perhaps it is just this particular room.
Location is convenient by the Arizona mills mall. The swimming pool was clean and nice. Next door to a strip club. The breakfast room was filled with employees and their children eating leaving no room for guests. The workout facilities were virtually nonexistent. The equipment was inoperative except for what elliptical machine and it was a narrow miserable room in a sketchy back corner of the second floor of the hotel. The electronic key system had to be reset three times and the three days we were there which locked us out of our room. I did not feel safe in the area seem to be crowded with transients from the strip club and the gas station next door which is a local hoodlum hang out. The residential area surrounding the hotel is very sketchy. Don't make a wrong turn.
Nice clean room Seemed like a 1000 kids in the pool all the time
Did not feel like I was at a business conference. Food was great, staff was above average and accommodations were spa-like. I could not stay longer to take advantage of more aminities.
Love the warm weather in Phoenix. Location good. Enjoyed the pool. Pay $10/night for parking (in the middle of the desert). WiFi cost $12/night and didn't work - needed to plug in. For $200/night - this should be included.
Everything was very nice - the room was very clean and comfortable - atmosphere was great had to pay $10 for parking. When we return to the resort for the evening there were no parking spaces. Had to park in a dirt parking lot.....we paid $10 for that????
La confusion que se ocasiono al cancelar mi habitacion y mi llave al momento de regresar por la noche, mis cosas seguian en la habitacion pero erroneamente la cancelaron y me mandaron a otra habitacion donde nunca estuve, por lo tanto tampoco me realizaron la limpieza de la habitacion.
El alojamiento fue genial.. Desayuno temprano con opciones saludables. Excelente personal, amable y servicial. Servicio rápido de transporte desde/hasta el aeropuerto. Excelente zona para matar el tiempo entre vuelos y pasar la noche (centro comercial, restaurantes). Genial en opciones de comedor por entrega. Cómodo, limpio, seguro.
El personal era simpático (aunque era escaso), y el desayuno era excelente. Todo el lugar parecía un poco descuidado. Nuestra habitación daba a una terraza cubierta de excrementos de aves y una escalera. El aire acondicionado no enfriaba la habitación entera porque no había aire acondicionado central. La luz del baño tenía problemas para encenderse. La distribución de la habitación era extraña.
Me gusta la habitación y lo limpio que es.. eso es todo El servicio de atención al cliente no era muy bueno, y no me sentí bienvenido. Seguramente no vuelva a este hotel.
The staff was very helpful in every way. The breakfast was very good, but the area is a little small to easily acccommidate the number of people trying to acquire there food. It would bee nice if you had free WIFI in the room areas
Breakfast was great (eggs and potatoes, fruit salad, pastries). Room was clean and suites our needs. Pull-out sofa bed wasn't the best but it worked
I was traveling alone and appreciated the safe parking area, great staff and clean hotel. I also like the pop and popcorn at night as I missed the evening social. It is in a great location to shop and go the Scottsdale or the airport.
The bed was so comfortable. I really didn't think I was in a mid level property. The complimentary happy hour and breakfast option were a real bonus.
The staff was super friendly and accommodating! Awesome pool, bar, and decor.
The decoration was so unique! It made for an excellent weekend getaway.
Fun and practical! Who needs a dresser or a closet now days. Very hip hotel. Can't wait to go back
Refreshing atmosphere. Made us feel younger, as two younger seniors that was a pleasant surprise.
Unique invironment Lots of things ...No coffee maker in room, No clock, No drawers, Only 9 or so channels on TV, don't supply washcloths. Too much noise ....
Really liked the friendly staff, food was way beyond expectations, games were AWESOME! They have arcade games, pinball machines, all the classics and a nice billiard table. I did not like the smell but I suppose it's because they just finished renovating the whole place. They changed the paint everywhere and many of the rooms have never been slept in. The design is really weird but a fun type of weird!
The manager was very accommodating and so nice. Hands down best staff ever.
This place is great! Hip, cool atmosphere. Definitely recommended!
Clean, fresh design and staff
It was very clean. We moved out of a one-star motel that was disgusting into this one and it was wonderful. Staff were so nice and accommodating. Loved the artwork. Within walking distance of ASU. No coffeemaker, frig or microwave but we managed fine and there was complimentary coffee in the lobby.
The ONLY thing I liked about this Hotel,was when I was leaving the following morning, a worker carrying towels held the door for me-because the worker walking ahead of me, didn't hold it open for either of us. You are actually limiting how long my complaints can be?? I'll tell you quickly -BeanBagChair-No Ice,No Coffee,No Frig,No Cable,Shared Shampoo,Conditioner,HandSoap, $---- A Night...Get the Idea?! Worst Place ! Not Even a Comfortable Bed!!
The lobby was amazing. The free pinball and arcade games added to the f7n. The rooms are very well designed for the 21st century.their tv system lets y I u connect for free to your netflix, hulu, youtube, e5c ror free. The matress was like a rock. It wasnt very comfortable. Also l I ttle towl selection.
Mi novio y yo somos de Flagstaff y frecuentamos el valle bastante, ya sea para ir a eventos deportivos o simplemente para disfrutar del calor durante los meses de invierno. 3 Palms siempre tiene un personal muy amable y las habitaciones son espaciosas y modernas. No hemos tenido la oportunidad de hacer uso de la piscina, pero es siempre limpia y acogedora. Nos gusta mucho su cercanía al centro de Scottsdale y Tempe. Seguiremos alojándonos aquí en cualquier momento en el que venga al Valle para disfrutar el sol del desierto. A veces conseguimos entrar antes del registro. Nos encantaría poder beneficiarnos de hora de entrada sin tener que pagar una tarifa.
Gran ubicación. El personal es servicial No repusieron el café o champú y acondicionador. Tuve que ir a recepción para obtener más.
Maravilloso, el personal es amable y muy cómodas, las habitaciones estaban limpias.
Me encantó la bañera de hidromasaje, la cama era para morirse y tener microondas y nevera fue lo mejor de todo Creo que no tuvimos una mala experiencia en absoluto
I had to travel from Phoenix/Mesa Gateway Airport which was almost 33 miles to get to the Hotel. My smartphone gave perfect directions for a late night arrival. Staff was very courteous. I was given a room at the end of the hall - very quiet. Nice mix of people in the breakfast eating area. Very peaceful, quiet location. There were numerous seating areas outside the front entrance. The back cushions were missing on the chairs causing you to sit back against metal bars - uncomfortable.
Staff was excellent and hotel was great. Sink did not drain but staff fixed immediately.
This was our 3rd time staying here. We love the layout, large room, comfortable bed, love that it has a kitchen, awesome rooftop pool, great breakfast and wonderful staff. The location is great as well. No! :)
The breakfast and rooms were very nice. They are pet friendly but they charge a $100fee. They also charge $12 a night for parking.
The modern design and cleanliness of the hotel is great. The pool and deck area looks great although I did not take advantage of it. not much to dislike. It would be nice if parking could be validated with the hotel stay but it is no big deal to pay.
Great roof deck. Close to downtown Tempe. Included a free breakfast with actual food instead of prepackaged items. Room comes with a full kitchen and ice cool rooms in the heat of the Tempe summer.
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The location is great. ASU is near therefore you will find a lot of places to shop and eat nearby. Some of the staff were rude. One of them yelled at my children right in front of me and other people. It was clear that the children were with me. Never did he address his concern to me so that I could manage my children. Rather he yelled at them.
How can this hotel be only a 3 star?????
The pool on the 11th floor. Can't beat that view at night.
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This guest did not leave comments about this hotel.
Location! Location! Location! And the staff was great!!! W
Very new facility, incredibly clean and well kept. Free parking on weekends was an added benefit. The rooms were spacious, comfortable, and well appointed with full kitchens and a living room slightly separated from the bed. Quiet, and close to everything Not a thing. Would stay here again in a heartbeat.
The bar and bartenders were exceptional!
Modern design. Stayed at Aloft before. I like the rooms that are sectioned off from the living area better, like the ones at Arundel Mills, MD.
Everything about this stay was very smooth. From check in to check out, no hiccups. Better than what I could of asked for. The only thing we didn't like was the comfort of the bed. Both of our backs were hurting by the time we checked out. Kinda firm, and not very forming to your own body shape.
Habitación espaciosa. El aire acondicionado funcionaba bien. La cama era cómoda. Pequeña cocina con microondas y nevera. Sol filtrándose a través de las cortinas, no eran lo suficientemente largas. La moqueta tenía una mancha. En la ubicación había mínimas opciones de restaurantes y tiendas.