Location, service, pool staff
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
Great Hotel and great localization. The room was perfect.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
La habitación triple teníaun salón tipo suite y era muy cómoda. Las vistas eran impresionantes. Cuando llegamos nos impactó. Por decir algo, el acceso es un tanto complicado. El lobby está en el sexto piso de un complejo de hoteles y oficinas.
El servicio es de lo mejor Que no esté incluido el desayuno, ya que la habitación tiene un precio elevado
el trato es escelente, nos hicieron un upgrading sin pagar nada extra lo cual fue excelente. es demasiado grande
buena atencion, buenos servicios y por las tarifas creo que es una muybuena opcion en tokio
El servicio y su amabilidad. No.
habitaciones grandes, bien ubicado, bonitas vistas.detalles en la habitación. Big room, good placed, view beautiful, room details. big hotel one part of the hotel have offices.
Está muy bien comunicado por metro con los distintos puntos turísticos de Tokyo. Que te cobren por el café de la habitación (el té es grátis) y tambien que el uso de internet en el business center sea de pago.
Buena ubicacion, confort y un jardin espectacular ninguna
Su ubicación y las vistas desde las habitaciones. No recuerdo nada, lo de visitar Tokiofue una experiencia inolvidable
La situacion del hotel es ideal para conocer Tokio Las Habitaciones no corresponden a un 5 estrellas, muy amplias pero yo le pondria 4
The Palace Hotel is just that... a contemporary palace complete with impeccable finishes, art, and service. The staff could not do enough for us from carrying bags, to creating itineraries, to attending to our every need with prompt attention and happy disposition. So kind and generous and anxious to please. Food and drinks were first rate and the concierge club level lounge put it over the top with intimate lounge overlooking the city, outside lounge area with couches and city views, and beautiful and kind service managers who served food and drinks and made arrangements for us all with a warm smile. The rooms are clean contemporary yet warm and impeccable with every convenience at the touch of a button. There is art throughout the rooms and hotel that make you stop and take notice at every turn. If you are lucky enough to get a corner room as we were we enjoyed city views and over looked the Emperial Palace Gardens. The view from the bathroom and tub were breathtaking. The hotel is connected by a beautifully finished underground tunnel with shoppes and restaurants to the nearest train station. This is clearly one of the finest hotels in the world. even if you are not staying here it's worth the time to see. I travelled with my 25 year old son and although he enjoyed experiencing the best of the best, the location is a bit removed from the more active and younger areas to the west such as Shibuya, Roppongie, Harijuko and Shinjuku! if you're hanging in the high rent district you can't beat it, although I must say Harijuko has great shopping along pedestrian friendly streets! Am must see.
Rooms. Service. Price is relatively high
The Palace Hotel was top rate. The staff were very helpful. The hotel was spectacular! Good location away from the city noise and beautiful details at every turn. Very expensive dining but superb food. Definitely a 5-6 star hotel.
This was a top notch hotel. The rooms were large and very comfortable by Tokyo standards. The staff was very good at what they do and speak great English. The location of this hotel was wonderful from my point of view. While it was for sure in a business area it was a 5 min walk #40or less#41 to Tokyo station which makes it great. The Shinkansen and the Narita stop in Tokyo station which makes for a quick trip to the hotel. If you want they will great you at your train and walk you back. The restaurant was typical of most high end hotels with good food well done but not a value in any way. In the end there are tons of nice inexpensive places within 10 min walk that cater to the worker in the area if you are looking for a little less costly fair. While they can set up tours and the like for you my single experience with that a tour of the fish market left a lot to desired. It way have just been a bad day or a bad guide so I have no idea it others will have better luck. My ro...
Mejor habitación de hotel en la que me he alojado. Las habitaciones fueron diseñadas a conciencia y todo encajaba. Muy limpio y en una excelente ubicación. No mucho; solo que quizás nos gustaría que las habitaciones fueran un poco más grandes.
Muy buena ubicación, el personal es excelente, gran relación calidad-precio y cerca de la estación de tren. El desayuno es excelente
Agradable y bien gestionado. Las habitaciones están limpias y son modernas. Ubicación, entre las paradas de metro Suidobashi y Jimbocho; no es la mejor área. Era difícil controlar la temperatura de la habitación, a veces hacía muchísimo incluso después de apagar la calefacción.
El personal es muy atento, hablan bastante buen inglés y tanto el hall como las habitaciones son muy acogedoras, limpias y confortables. Mil detalles como las zapatillas, el pijama o el té en la habitación que hacen que la estancia sea muy agradable. Un remanso de paz enmedio del caos de la ciudad. Una relación calidad/precio fantástica. 100% recomendable! Me hubiera gustado que el desayuno estuviera incluído, o que no fuera tan caro en comparación con el precio de las habitaciones.
Hotel muy bien situado, en el centro de Tokyo, bien comunicado con el JR y el metro de Suidobashi a 2 minutos andando. De estilo japonés moderno y decorado con muy buen gusto. Altamente recomendable. Nada
Muy buen hotel en Tokio. A tan sólo unos minutos la estación de metro de Suidobashi y Estación JR Suidobashi. Muy buena ubicación. El personal del hotel es muy amable y servicial. Las habitaciones son nuevas y están limpias. Tuve una estancia muy agradable en el hotel Niwa. Recomiendo mucho este hotel.
Instalaciones modernas y nuevas, con buen gusto y muy práctico. Personal del hotel muy amable y eficiente. No
Disfrutamos del barrio en el que estaba situado el Hotel Niwa. Un montón de sitios para comer y tiendas prácticas. Lavandería y sillones de masaje. Personal amable. Buscaría un hotel que esté aún más cerca de la tienda Bes Line.
El personal del hotel es muy amable, la limpieza del hotel es impecable. Las instalaciones son modernas.
Hard to say hideaway situated right on the edges of business and shopping, but we found the Dai-Ichi Hotel Annex quiet, understated and very civilized. First thing, after a tiring plane trip and train ride, there was HOT water waiting for us to make tea and our instant soups (bought at a local shop right near the hotel). We're both tall people, and found the robes and beds comfortable and more than adequate. This was my first time in Tokyo, so I'm probably overawed by the culture, but it was small touches in the way the bed was made, linens folded (and the ever present hot tea water filled each day) that really helped to make our rest time from sightseeing pleasurable and an experience. The hotel is situated a convenient short walk from Shimbashi station (also accessible from the hotel via underground passage), or a bit longer walk from Tokyo Station. Lots of small seafood and other restaurants close by under the train tracks (we had a rollicking great last dinner at a yakatori joint f...
Excellent Location!Rooms are small (common in japan) but pretty much comfortables-!!!The Best Feature of this hotel... definitely the STAFF (especially the concergie)
The hotel is very well located - in Ginza district. Get off the Shimbasha subway station \nand the hotel is within 5 minutes walking distance. (By the way, you can take the subway from Narita airport to Shimbasha station. Airport Limousine will also drop you off near the hotel for 3000 yen.) \nThe room is of decent size - with room to plonk down your luggage (say, 2\nlarge suitcases) on the floor. \nThe staff is super-courteous, very very helpful and nice. \nThe carpet in the room, and the wall paper are another matter - the carpet is quite old, and stained. I would not call it very clean. The wallpaper was ripped in the room I stayed in. These are not deal breakers for business travel or vacation travel, but may be so for honeymooners. \nThe TV carried CNN and BBC, so I was happy.
I stay here quite often on trips to Tokyo, and although it's not as fancy as its non-Annex neighbour, the staff is always courteous and welcoming, the rooms spotless, and the location absolutely cannot be beat, especially for the price. The rooms are small by U.S. standards but larger than many other Tokyo-area hotels. In-room (wired) internet is fast and the hot water kettle is a great touch.
I stayed here for 2.5 weeks, and will be back the next time I visit Tokyo. The staff is excellent and do speak English. The Annex is across the street from the flag ship hotel. It is very close to the Shimbashi station, and walking distance to the Shidome station. I stayed on the no-smoking, 7th floor and was pleasantly surprised to find a massage chair propped up in front of the flat screen television. This was great to relieve the soreness in my back and calf muscles after walking all over Tokyo. The rooms are small relative to those found in the states, but that was expected as the Annex caters more to business folks in town to make deals. The free internet access was a plus and a key decision to staying here as well. The lights and curtains are controlled from a panel conveniently located at bedside. Every morning, there was a copy of the English newspaper, Daily Yomimuri, attached to my door. My only complaint is that the temperature of the room could not be lowered below 18 degre...
Great location and great value for the money. The rooms were on the small side but still very nice. All amenities were provided in our room. We had a fabulous time. Small and quaint boutique feeling hotel. Across the street from the grander Dai Ichi hotel. A convenient bus service direct from narita stops at the Dai Ichi (across the street). Definitely no complaints here! My husband and I would come back to this same property next time were in Tokyo.
Despite the weak dollar, the price per night was reasonable for a hotel in Tokyo. The central location made it easy to get to the train station, walk to the Ginza. I was pleased to be greeted by an English speaking staff member. The room was well appointed and clean. The restaurant was okay, but their were good ones nearby. The fitness center required going outside to an adjoining building.
Just short and sweet.... Excellent all around... very helpful, polite, and Friendly staff. comfortable room... a bit small, but very very nice... very comfortable bed!! Great view of the Ginza... very convienent to subway, and just walk close by. I will stay here again when I go back to Tokyo!!