Hacienda Real Del Caribe

The building is very impressive, from outside looks nice and modern, inside is a great patio with the pool and nice tropical plants around. Location is great also, in the middle of everything. Rooms are very large and there is a nice restaurant at the ground floor.

First, the furniture seems old and, because the rooms are so large, they seem empty. And second, we have bad luck at check in - we arrive at 12.00 and the guy there asked for 300 pesos for early booking in the room (not for him, it was the hotel policy I presume, but I would have appreciated some flexibility, as the hotel was more or less half empty) , or to return at 15.00 (they keep our luggage, though). We returned at 15.00, but then the shifts changed and we have to deal with another guy, and although we have already paid, we have to wait for the new guy to review all the papers, check all the issues there could be checked etc for almost half an hour. Except those two guys at the reception (or, at least the last one), all the personnel was friendly and helpful. And you might be lucky, I don't know how many receptionists they have, but there are some nice ones too, one help me to book a flight on a spanish-language site. There were some issues but not very important as I would choose this hotel for another stay.

Friendly staff

Too hot (no A/C, only ceiling fan), WiFi didn't work, and too much noise from nearby bars/clubs

La ubicación

Algunos encargados de recepción eran muy amables pero otros no ponían demasiado énfasis en ayudar sobre preguntas que haciamos. El wifi pesimo

Céntrico y cerca de la playa

Ruidoso

Excelente ubicacion, las camas son comodísimas y las habitaciones muy buenas. El personal no esta muy preparado pero es muy atento y cordial. Lastima la piscina que tiene poco sol. Lo recomiendo ampliamente

Lo que menos me gusto fue la poca variedad en el desayuno

My friends and I love it so much we are planning another trip there sooner than we hoped, we enjoyed everything and every minute of our stay there. It is an unforgettable experience.

The pool area was beautiful & very clean. The hotel was only two blocks from the beach and one block from 5th ave, bus station within walking distance. It was a wonderful experience and we would certainly return!!

wish they had a book telling you about your surroundings, what to see, where to eat etc.

The hotel was very good for a one night stop waiting for entry into our resort. Good location, clean and safe.

They offered a continental breakfast. It included coffee and orange juice which was good. The only other thing offered was two slices of white toast - there was not even an option of whole wheat bread. Very disappointing for the price paid for the room.

Rooms spacious...Hotel only 1 year old, so obviously in good condition.Pool was well-kept with garden-like atmosphere.

Certain rooms were facing out towards very noisy bar scene street. Staff accomodated us by making upgrade room change at no extra charge.