Reserva autos de alquiler de National en Pto Vallarta

Ventajas: Fast service to and from the airport

Desventajas: Sales counter was pushy on trying to sell extra insurance

Ventajas: dropoff was pretty easy

Desventajas: It was never disclosed at booking that I would be REQUIRED to purchase liability insurance from national at $20/day when the car only costed $5 total for the four days... They don't honor insurance offered by credit card companies. Full shakedown upon first arrival in Mexico

Ventajas: Fast service

Desventajas: Very high price for a car in a bad condition

Desventajas: Mandatory insurance was ten times more than the quoted total cost. I refused to pay for more insurance and they said sorry. And I. Took a cab

Hidden Charge - Mandatory Insurance

Desventajas: They force you to buy liability insurance for $34 dollars THE DAY! The total amount I paid for 6 days for this insurance equals to the annual premium for full coverage for a mid size car in Mexico. Employees on a very impolitely and condescending way told me to "take it or leave it". I'm ok with paying insurance as long as they disclose it is "mandatory" and cost at the time of doing the reservation and not at the time when picking the car up. They only show $5.85 daily rental rate when doing the reservation and once you travel and show up at their counter, they communicate to you the "mandatory" insurance.

insurance scam

Ventajas: didn't rent car

Desventajas: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving

Insurance

Ventajas: Na

Desventajas: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us

Ventajas: Friendly Staff

Desventajas: Didn't have the mini van specifically reserved Price was higher than quoted Location of pickup & drop off not as stated

Mexican bait and switch is really a bummer

Ventajas: local customer service was friendly, professional and helpful.

Desventajas: Truly, we ought to be able to purchase the inexpensive 3rd party insurance for Mexico at the time we rent the car online. That was not offered and knowing it's required, I would have been looking for it. big drag and expense.