Biwa Tulum

todo perfectp

todo perfecto desde la amabilidad de los anfitriones a la piscina pasando por el desayuno . Repetiría sin dudarlo.

The location, cleanliness, and spacious rooms were great. The best thing about the hotel is the staff. Every single Biwa employee I met was always so friendly and helpful. They bring such a good vibe to the hotel! It made my stay wonderful! The ‘glue’ that keeps it all together is Gaby at the front desk. There are no limits to how willing she is to make your stay comfortable. She’s very efficient with every request and made my holiday go smoothly. It really would not have been the same without her. Also Rupita brings such positive energy and always brightened up my day!! Thank you for the care and attention Biwa!

Noise from main road. Breakfast is ok for the first 2/3 days, but it is too basic and boring to have the same thing everyday for 2 weeks. The cafe ran out of tea and never replaced it within the 2 weeks.

Everything was amazing - the location, the staff (everyone was so friendly and helpful!), the free bikes, the pool, the room, the breakfast and the amazing Margarito who looked after us each morning. Absolutely brilliant stay and would definitely go back again if we were every visiting Tulum again. 10/10!

Quiet hotel with really big apartment, perfect for our family of three. Breakfast every morning was great and the staff really friendly and helpful. Close to everything in town.

Rooftop bar was closed which was disappointing. A bit far from the beach, but they are so hard to access anyway unless you're staying at a beach resort.

Breakfast time was made special by the friendliness of the staff- and it was relaxing to chat with the head waiter Margarito before heading out each day for another adventure. A friendly ,family run hotel made us feel welcome and were always on hand to give us helpful advice. The air con provided much relief from the heat as did the well maintained swimming pool.

Can't think if anything I didn't like. I recommend booking this hotel for your stay in Tulum because it is in an excellent location for restaurants, shops and tours.