Biwa Tulum

The staff are great, very friendly and eager to help.

The traffic noise was unbearable meaning we needed ear plugs to sleep. Breakfast was poor, even for a continental breakfast, no orange juice!

The hotel was beautiful! Very intimate. Staff was lovely and very accommodating, have great advice on places to visit. Location is nearby to a main strip of shopping, food, partying and the beach is close by bike or cab! Definitely would come again!

The staff is very friendly. Although not advertised enough, the hotel organizes some tours and gives the guests the opportunity to customize their own trip. We booked a tour for Cobà, two cenotes and snorkeling on the coral reef. Our guide was one of Biwa’s staff: Margarito, who accompanied us during all the day. He was very kind and professional. We had the best time with him! The tours should be more advertised by the Hotel as they offer a great opportunity to discover places around Tulum in an instructive and funny way.

Large comfortable room with good aircon. Comfortable beds, good shower. Close to centre of Tulum (short flat walk). Helpful staff - restaurant recommendations, places to go. Very nice pool. Bikes available to borrow.

Single glazed windows with vents means that road noise travels into the room. Only x2 cups and 2 coffee pods for four people (in two bed suite). Provided on request but doesn’t seem sensible not to have as standard.

Close to town, nice pool, lovely rooms, Netflix

On busy road so a bit of traffic noise

todo perfectp

todo perfecto desde la amabilidad de los anfitriones a la piscina pasando por el desayuno . Repetiría sin dudarlo.