Puntuación de los viajeros
2.0
They did not have the vehicle I had reserved and tried to rent me a very different vehicle for more money. When I returned to complain, the found a vehicle that I needed. Overall rental took two hours.Opinión del 25 ago 2023
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8.0
There was not an area for me to drive my personal vehicle to the pick up area. Also, the customer service desk was in a completely different floor from where I drove up. There was a desk there but they said they could only help members and would not help me even though they did not have any customers. Then when I returned in the vehicle, I was charged a different amount than I was quoted. Fortunately I caught this once I got home and then had to call customer service to get this fixed.Opinión del 6 abr 2023
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4.0
The woman at the Avis desk at the Burbank airport was rude, unpleasant and started our trip off on a really bad note. We liked the car we drove and it was an easy pick up and drop offOpinión del 3 ene 2023
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6.0
The instruction manual was in the glove compartment! What a great and useful surprise. The car appeared to be very clear butv it smelled like a Jewish deli which made me hungry.. the price changed was more than I had agreed to but I needed the vehicle so I overpaid.Opinión del 6 dic 2022
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6.0
Rented VW Jetta. Got Nissan Altima. I have never driven an Altima before. It has the worst windshield/defrost situation I’ve ever seen. Impossible to keep windows from fogging. Almost got me killed in the hills Thursday and Friday night. Tried it with outside air, circulating air, AC on, heat on, window down. It has to be a flawed design with the windshield. Or the car has a leak somewhere (heater core?). Terrifying driving experience. Surprised there hasn’t been a recall on these things.Opinión del 9 oct 2022
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2.0
The Avis rental car line was obnoxiously long. So long in fact that I went to another rental car company, asked if they had a car I could use, haggled about the price, and rented from that other company. All of this before 1 customer was finished being helped in the Avis line. I will never try and rent from Avis again.Opinión del 27 sept 2022
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8.0
Although I had "Skip the Counter" I couldn't figure out how to do that or where to go, so I ended up standing in line at the counter which took some time since they did not appear to be fully staffed. I would suggest better signage to direct customers where to go to Skip the Counter. The hybrid car I got was awesome. Drop off was excellent -- couldn't have been simpler. Overall pretty satisfied with Avis and would rent again with them.Opinión del 18 sept 2022
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6.0
return instructionOpinión del 25 jul 2022
opinión de![kayak]()
4.0
at drop off is bad, never received a mail with changes an another charges, drop off site was not clear, is poor assistance for this action. BAD VERY BADOpinión del 13 jul 2022
opinión de![kayak]()
10.0
Easy and relaxing to pick up a car at Burbank (Bob Hope) Airport No LAX crowds or chaos!Opinión del 1 jun 2022
opinión de![kayak]()
2.0
Agent at the rental counter finished with the guest in line before me. I walked up to the counter. she turned and walked away, never said a word, and then never returned just leaving me at the counter. She didn't explain she was leaving and never said go over to the Budget counter beside to be helped.Opinión del 25 feb 2022
opinión de![kayak]()
10.0
Have someone accessible in the pick up area. My first vehicle would not start and I had to hunt someone down to confirm it was an issue with the car.Opinión del 15 ene 2022
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