Su ubicación para conocer y disfrutar de la ciudad es maravillosa.La atención de su personal es excelente,son muy atentos y serviciales.El Gym y el spa son de primera.
Borraron mi cc en el archivo y me cobraron por tarjeta de débito dos veces
La buena calidad y servicio. El restaurante fue exquisito con un servicio de primera. La decoracion, limpieza y hospitalidad fue de 5 estrellas. Solo necesita un estacionamiento y piscina, pero se que estos son imposibles por su localizacion. no
Tenía mucho carácter y encanto. Magnífico vestíbulo. El bar siempre tenía un ambiente agradable. Hacía olor a humedad en el bar y en el vestíbulo. Me recordó a un sótano antiguo. El aparcamiento costaba $40/día.
Location was great and the staff couldn't have been nicer and more helpful.
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Very nice hotel in a great location My room was very small for the price
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
The location is excellent for Austin downtown activities Poor Internet connection
Good room nice both room
Helpful, friendly staff. Sundries shop open 24 hours. Housekeeping sometimes didn't supply enough shampoo for 2 people.
I was able to book the room right before KW Mega Camp at a great rate. It's right next to the Convention center and close enough to 6th Street. It could have come with a fridge instead of having to request it and bottled water.
The staff is very courteous and welcoming. The location is great if you want to enjoy a night on the town without having to drive. The rooms look nice and were clean. Parking says $29 a day for guests (actually $37.89 after all fees). I was charged for valet parking, which I never used so I had to call and dispute it. There was a party going on down the hall which did not bother us, until we got a voicemail saying we were going to get kicked out if we get another noise complaint in the morning from management on the first night. We decided to stay away from the hotel for as long as possible to be safe. We asked for a specific room type. Just in case, called the hotel before we arrived to make sure it was ready. They confirmed everything was ready. Once we arrived, they put us in a different room than requested and said it was the best they could do.
Double charged me.
Location, Staff, and Comfy Expensive Valet.
When they were dealing with challenges related to the new construction including poor hot water supply in my room. They rose to the challenge of some construction challenges with a new building and quickly got me moved to a new room and were empathetic and understanding.
Interiors are super nice and clean. The room itself is spacious and comfortable. Staff was accommodating with all our requests. As other peoole mentioned, you probably will be passing by the homeless shelter anytime you travel South (rainey, 6th, the river). It didn't feel dangerous but I probably would be nervous walking past there alone at night.
Great Staff, nice, new clean rooms. Location. Expect to be followed by someone homeless when walking between 6th and 8th street on Red River. We had a guy follow us into the convention center and had to be removed by security. For the first time in Austin, I was worried about our safety.
Nice beds, good tv, nice lobby. The shower drain stopped up and water accumulated up to the lip of the shower basin (stand up shower, no bath tub).
Clean, new, friendly staff, great location!& accommodated all of my requests! Excellent stay - My only gripe was parking! WAY too expensive for 'valet only'... I've had less expensive valet daily rates at the W hotel and Ritz - Carlton Hotels I've stayed in in the past.
Centrally located for attending Austin events Long time (~5 minutes) to receive 'hot water'; traces of shower mildew on shower door (by bottom hinge); long dark hair on floor mat for shower (I have short blonde/grey hair)
Clean, easy check in, very close to central Austin -
The front desk guy, was very helpful. The bathroom shower was disgusting. I have pictures to prove it. Water backed up and when we lifted the metal covering, it was covered with hair and other junk. It was filthy. Also the valet was a joke. No other option either. We waited over 15 minutes.
LOCATION PARKING SITUATION IS UNUSUAL. LOCATED NEXT TO HOMELESS SHELTER WHICH AT TIME OF MY STAY WAS A VERY POPULAR SPOT. APPARENTLY SO WAS MY VEHICLE AS THE NEXT DAY THERE WERE FINGERPRINTS ALL OVER MY CAR DOORS AND WINDOWS, NOSE PRINTS ON GLASS AND URINE ON TIRE
n/a valet parking and bottle water.
It was a good location and the rooms were clean The walls of the room were very spin. We could hear conversations on both sides of us and in the hall all night long. Also, the valet miss placed our vehicle and took 40 minutes to find it making us late for
the room was very nice The location - no safe parking, had to use Valet
This guest did not leave comments about this hotel.
Valet attendants never in front, hotel seem New but poorly maintained (dirty walls, chips on doors), sheets had human and animal hair in them, hair on floor in walk in shower, there's a homeless shelter within a block where the homeless hang out.
Staff was very helpful, place was clean, well located across the street from the Driskill and at the start of dirty sixth. Pretty easy to get around with walking, bus or taxi. Overall I would strongly recommend this place for single travelers looking for a hostel experience in Austin, cant imagine they will find anything better Would be nice if there were drapes that covered the bed like I have had at other hostels and power outlets next to each bed so when you are on the top bunk it's easier to charge your phone. Also, the lockers could be a tiny bit bigger, not that they were small, but my bag was a regular airline bag and if the locker was just a tiny bit bigger I could have fit the entire thing in there (thats what she said)