Me asignaron una habitación con dos 2 camas dobles, cuando en realidad había reservado y pagado más por una habitación deluxe con balcón. La recepcionista actuó como si no fuera verdad que yo hubiera pagado por una habitación deluxe, hasta que le enseñé el comprobante de mi reserva en el teléfono. A partir de ese momento, asumió la responsabilidad de alojarnos en la habitación que nos correspondía por reserva y pago. Ridículo.
Nada Sucio, olía mal, y muy ruidoso. No tuvimos una buena experiencia en absoluto.
Rooms were fine. Hotel was clean. Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy Service was way off.
Clean and vast room, everything working as it should.
Bar & restaurant were under renovation-- if I had known at time of booking I would have stayed somewhere else
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here. They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room. Rooms are a bit small but still very nice and comfortable.
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
El hotel estaba muy bien ubicado, la atención muy buena, por parte de los empleados del hotel que estuvieron siempre dispuestos a atender mis inquietudes. La calefacción hacia mucho ruido
Muy buen servicio, personal muy atento. Solucionaron todos mis problemas
Character, old world, charming. It has a good vibe. Restaurant upstairs is excellent with good selection of wine. Walking distance to Berkeley shops and other really good restaurants. The rooms were a wee bit small but comfortable. This is a very old building and built as a place of safe stay for women. There is parking but adds 20 bucks a day to your stay -not unusual.
The view of San Francisco was really nice from our room. That's the only plus I can talk about this place. Everything else. For a 3 star hotel at a premium price, it was disappointing. While the beds seemed clean, they squeaked and creaked like they were from 20+ years old. The rugs where filthy looking with stains. And don't try using the advertised pool, where you first have to sign up for an available time slot and enforced to swim laps only. The breakfast, well, if you like bagels and cereal it'll do, but overall disappointing location. Absolutely would never stay here again.
La ambilidad del personal
Buenas instalaciones. Ultimo precio correcto. Baño incompleto. Restaurante caro y malo.
El hotel cuenta con personal que habla ingles/ Español, es sumamente eficiente y muy amable en el desempeño de sus actividades
The neighborhood. Excellent restaurants, bars, shops in walking distance. Awesomely diverse. Older hotel. Could use an update but still no problem. You are downtown so it is a little noisy and there are homeless people around. But....this is what Berkeley is so don't be surprised.
The room, facilities, and staff are great. Breakfast could use some work. It was okay, considering there is no kitchen on site. But it wasn't even good catered hot food.
El cuarto de baño parecía recién remodelado con paredes de granito en la ducha, un mostrador y piso cerámicos. Había un gran televisor de pantalla plana con DirectTV. La habitación tenía una nevera y un microondas. La cama era cómoda. La ubicación era buena. El precio era bueno. La habitación era oscura y pequeña. Hay ruido del tráfico de la calle. Lo peor de todo es que la habitación olía a viejo y el aire procedente de la calefacción - unidad de aire acondicionado tenía mal olor. El desayuno continental era muy básico, pero no esperaba mucho por el precio que pagamos.
Good value for the money. Easy access to good restaurants and within walking distance (10-15min) from the bart. Great friendly staff. We got upgraded to a larger room (since they had the vacancy) for no extra cost, and also left our car there for the day (free parking) after checking out. Hotel is very old, and the facilities are run down. It was ok as a place to crash at for a night, but it's not a "nice" hotel by any stretch of the imagination.
The location is great (North Berkeley) near plenty of restaurants. Exterior is quaintly decorated, interiors are nice and have a home-y touch. Unfortunately the walls are very thin so be prepared to hear conversations clearly from the adjacent rooms. The water lines are especially loud. I am not a light sleeper but it is difficult to rest when you're woken every time a neighbor turns on a sink. Additionally, like many motels of this grade, the WiFi is totally overloaded. It is possible to connect to the network and check your email if you're patient. Expect to get internet connectivity in 15 second intervals every 2 minutes or so.
Great staff. Heater barely works (even though it's February); it's dark; the shower hangs so low I had to bend to use it and I'm only 5'7"; the decor is dark, depressing and cheap; the electric outlets were scarce--just an awful place that isn't worth it compared to other motels in Berkeley.
That it was in the city of Berkeley. Filthy, run down with smelly rooms. There was an unstable patron who required an ambulance and several police cars. Blocking my car and more than probably scratching it. All this occurred late and was very disruptive to our sleep.
If you like good old-fashioned funky motels, you'll love this one. It could be anywhere in America, but it is a bargain in Berkeley. And the sushi bar which shares the parking lot is terrific.
The only thing I liked about my stay here was its proximity to various business: Acme Bread, 4th Street shopping No AC - just a small round fan hung up on the corner of the room, old musty carpeting with a film on it (had to go to walgreens to purchase socks to wear when in), old linens/curtains/scratchy towels, indifferent help desk.
La situación, el desayuno y el acceso a internet
convenient location when visiting SFO second visit in two weeks time, this time there was plenty of room at the hotel and the people at the reception could have been friendlier (they were not friendly at all), it did not happen on our previous visit.The room rates where much higher for some unknown reason.
Tuvimos suerte y en la primera estancia hicieron upgrade al estar full bokked, las habitaciones del embarcadero son estupendas, las suites mejor ahn Queda un poco lejos del bart para desplazarse a San Francisco, pero te acercan en un van los empleados del hotel
Atencion excelente. Transporte desde el hotel al aeropuerto de Oakland, así como al embarcadero y metro. No
Excellent stuff, peaceful location. No shampoo and hair drier in the bathroom .
The room was basically clean and included a good selection of amenities like a fridge and microwave. There are several restaurants within walking distance, plus a BART (subway) station, and there's a Zipcar parking lot right next to the motel for those who can use them. It's a little far from downtown, but still not bad. Also, this is a minor thing, but in many cases if I wasn't out of the room by 9 AM or so, it wouldn't get cleaned. The front lobby has very little space, and parking is cramped.
Very Convenient in visiting UC Berkeley Campus.
Uno de los hoteles más cercanos al campus universitario, sobre Universidad Ave. Canales limitados para ver. El desayuno gratuito era bastante malo.
La habitación estaba limpia. Gran ubicación. Personal amable. La cama era cómoda. A poca distancia del campus universitario.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
Rooms don't look how they do online- it looks like they've spent some money to renovate. It's nicer than I thought it was going to be. Microwave and refrigerator in room. Room was clean. Amtrack is near by so it's kind of loud all night. Staff was nice. It's worth the money if you need a room for a night or two.
El personal era muy servicial y cortés.
Limpio y cómodo Es demasiado caro para este mercado. Deben de ser de $60 a $75 la noche.
El gerente de noche que me registró era muy agradable y profesional Los pasillos olían a humedad