Don't ever take room 214...next to linen room...wake up call at 5am and so much noise you can't go back to sleep.
Location and view No restaurant/ bar or laundry
The hotel was beautiful and very clean. Our room was at Forest Shores next door. We enjoyed the kitchenette that was full of dishes and silverware to use. The rest of the room was very cozy and intimate. The blankets were soft and very thick for the colder nights. We had a lake facing room in the Forest Shores portion but we were a little confused on how to get in, only to realize that the sliding glass door was the only entrance. The room was described as having a jacuzzi/shower combo but was disappointed that it was no bigger than a standard shower tub.
The view and the coziness, loved the fire place. The bathroom was too small and there was no microwave.
Easy to find. Volleyball net available. Patio furniture included. Furniture bulky. Felt cramped although there was enough room. Old fashioned heater. Volleyballs all needed air. Jacuzzi was dirty.
Pro: Perfect location, great views, fun sledding right on-site, comfortable beds, nice gas fire place, mini fridge. Con: Holes in wall, interior/finish show age, ripped towels, jacuzzi needed cleaning (a ton of sand/dirt), shower was like 4" off the tub...
Good location. Eventually got a semi-decent room. First room we were given was absolutely disgusting. No molding between carpets and wall. Filthy floor. Walls looked dirty. The excuse was that it "hadn't been renovated yet". It was a disaster. They moved us to another room downstairs which was better (not great), but we had to settle for two queen beds instead of the one king we booked. Staff lacks a customer service orientation. Not rude, but not friendly either. They gave the horrible room to someone else straight away. We will probably not return, even though the location is very good.
It was very clean, cozy and the view was amazing!
The finishing touches were excellent. Excellent remodeled bathroom. Room was comfortable. No WiFi
live the location to the lake , room was clean and close to bear valley village. I didn't like being woken up early on my birthday because of construction
Location was great. Lakeside view was superb Jacussi was not working. Room was small
Comfortable and close to the mountain for skiing. They did have a hot tub, which would have been nice after skiing, but the snow basically made it inaccessible.
Loved the layout of the cottages, Friendly staff, upon entering the room I noticed how clean it was, the tub was bigger than I thought and the jets were a nice touch, bed was comfortable, I really loved the layout of the room and how the room had little homey touches my boyfriend loved the room just as much as I did I definitely plan on staying again. I loved everything about the room!
Absolutely perfect for a get away. Quaint cottage, fireplace, cute front porch, and so close to all the shopping and restaurants. Will definitely be going back. Can't think of one thing that I would change !
We had two of the cottages, one for me and my husband and one for my son. Each iw equipped with a beautiful rock spa tub and fireplace. #14 was bigger, and #7 was smaller but really made you feel like you're in a cottage out in the enchanted forest. It would'nt have been surprising to see one of the Seven Dwarfs show up. There is a kitchenette area in each room. I would recommend these cottages to couples. We didn't think our bed was not super comfy, however our son thought his was fine.
Bed was very comfortable hot tub great Need more places to hang towels for hot tub use
I loved the whirlpool bath, courteous staff, location was great. Poor internet. Bad area for cell service (not their fault)
Room was very clean. Nice modern decor. Great location, close to the slopes and village area. Dave was great. Will definitely stay there again next time I go to Big Bear.
It was a very nice, private room that was close enough to most everything it's within walking distance. The man who came to check us in was very nice, seemed willing to make most anything happen to make us more comfortable. Definitely recommend you bring your own pillow and possibly top sheet. The beds are "European style" meaning there's two smaller, rectangular comforters and no top sheet. Not bad, just a recommendation. One thing they don't tell you on here is you have to wait for the guy to show up at the location since there's no front desk on-site. But it was very easy to coordinate. Just plan to be there around the exact check-in time, or a little later.
The owner was very nice and very accomdating. Nothing
We loved everything about Timber Haven! Hotel Employee was so warm, welcoming and accommodating! Cabin 7 was perfect for our family of 6 and we loved the outdoor eating area, play structure and the paddle ball. Breakfast was perfect--nice to take back to If we have to say something, we wished there were screens on a few windows so we could cool down the cabin without adding some friendly bugs but that is so minor :)
The lodge was a perfect retreat for us this past weekend. It was quiet and cozy, and and the owner was delightful. I really couldn't ask for more, and we will definitely be back soon.
I like The separate cabins they were small but very cozy and comfortable everything was pretty clean staff was real nice. The bed was uncomfortable and the shower head had too much pressure.
The jaccuzzi tub was great. The room was well decorated and cozy The staff was very friendly and accommodating. Its a short walk to the Village. Even though our cabin was one of the back units you can hear the traffic noise
The location was perfect -it was a very quick and easy drive to Snow Summit! We stayed in the Juniper Room and it had a little electric fireplace, which kept the room nice and warm. No matter what room you have you are in one of the couple cabins on the property, which is a nice change of pace in comparison to a standard hotel. Also, the man that we checked in with was very sweet and helpful. The Juniper room was very, very small. Just big enough for a bed, tv, small bench (for clothes?), and a bathroom. There is a small rack to hang some clothes, out of the way of your living space, but no drawers. The only way to control the temp in the room was by playing around with the ceiling fan and the electric fireplace, but we made it work. Also, the light breakfast that was included wasn't served until 8 am. This was a little odd seeing that people could be there to ski/snowboard and the mountain opens at 8:30 am. Unfortunately, we couldn't take advantage of the included breakfast. Overall, it was a cozy room and we didn't need much for our two night stay, so it worked out well! We would stay there again!
Loved the friendly, welcoming atmosphere of this B&B, the fascinating history of this century-old mansion, and the proximity to the ski slopes. Also the included breakfasts were gourmet and delicious! WiFi was unreliable.
Mostly everything! The bed wasn't very good in the Willow room.
When we visited in October 2014, the new owners had just been there six months. They had added new carpet to all the rooms, and repaired or upgraded many aspects of all the rooms. This is a very "rustic" type hotel, but still very nice. The owners are very involved and interactive. You see them every morning at the (included) breakfast and are happy to help with any part of your trip. When we arrived, somewhat late on Friday, one of the owners actually walked us to our room and carried my wife's luggage. You just don't see this everywhere, even in Big Bear. It's a bargain of a price, especially considering they include a really nice breakfast.
The Knickerbocker Mansion is an ideal place to stay in Big Bear! I had never been to Big Bear before, and the mansion's cabin atmosphere surrounded by beautiful trees and snow couldn't have been more perfect. The owners and staff were very welcoming and helpful and made sure all our needs were meant. We loved the cozy cabin feel and beautiful views from our room. Great breakfast, and conveniently located just a few minutes from ski rentals and the slopes. I highly recommend it.
La habitación era acogedora. Todo en buen estado y en la mejor forma posible. Bien diseñado para integrar varios servicios en una habitación pequeña. La chimenea de gas le da un toque agradable. La habitación frente al lago en realidad no tiene vistas al lago, pero mi hijo y yo lo pasamos de maravilla persiguiendo a los patos en la arena justo fuera del hotel. Alguien celebró una fiesta abajo. Muy ruidoso a las 12:30 del mediodía. El personal de recepción no les puso un alto. Tuvo que intervenir la policía para acabar con la fiesta. Éste no es un problema del hotel, sólo un problema de educación de los huéspedes.
La ropa de cama estaba vieja y parecía que no la habían cambiado. La colcha de la cama estaba manchada y sucia.
The place was very clean and the staff was friendly and helpfull. The queen bed was more like a full.
We loved the little small touches the make the big difference like the bow on the tissue you box. The wooden finish The cute wall paper that finishes the room perfectly The friendly management
place was nice relaxing and clean! had all the cooking utensils I needed, big extra!! place is outside of downtown but not too far so it felt like I was in the woods. lots of trees. bakery, brewery, Mexican food, small grocery store and hiking trail, all walking distance. staff was super nice.
Excellent lodging with thoughtful details everywhere. We stayed in cabin 5. Had everything we needed, wood burning fire, comfy bed, well stocked kitchen, privacy, BBQ, great staff, tv, DVD, movies, patios., parking, close to all. Shower needed bit of updating but that was it. Get a cabin if you can afford to do so, privacy was really nice! Shower could use a little update.