Room with fireplace! Very rustic, but in a good way. I'll definitely return. Only enough hot water for one shower, but the spa made up for that.
The room need to be more clean
The lobby was quaint and kept very clean. We really liked the coffee it was delicious! The maintenance man was very friendly and always said hi to us and greeted my kids. The upkeep of the resort was impecable. Very friendly staff. Private beach. Didn't like that there was a main st. dividing the resort to get to lobby. Didn't like not knowing you had to leave a $100 deposit for "incidentals". Didn't like the dark spots on the roof of the shower / ceiling.
It was very clean, cozy and the view was amazing!
Location and view No restaurant/ bar or laundry
Easy to find. Volleyball net available. Patio furniture included. Furniture bulky. Felt cramped although there was enough room. Old fashioned heater. Volleyballs all needed air. Jacuzzi was dirty.
The hotel was beautiful and very clean. Our room was at Forest Shores next door. We enjoyed the kitchenette that was full of dishes and silverware to use. The rest of the room was very cozy and intimate. The blankets were soft and very thick for the colder nights. We had a lake facing room in the Forest Shores portion but we were a little confused on how to get in, only to realize that the sliding glass door was the only entrance. The room was described as having a jacuzzi/shower combo but was disappointed that it was no bigger than a standard shower tub.
Don't ever take room 214...next to linen room...wake up call at 5am and so much noise you can't go back to sleep.
Location was great. Lakeside view was superb Jacussi was not working. Room was small
live the location to the lake , room was clean and close to bear valley village. I didn't like being woken up early on my birthday because of construction
The finishing touches were excellent. Excellent remodeled bathroom. Room was comfortable. No WiFi
Pro: Perfect location, great views, fun sledding right on-site, comfortable beds, nice gas fire place, mini fridge. Con: Holes in wall, interior/finish show age, ripped towels, jacuzzi needed cleaning (a ton of sand/dirt), shower was like 4" off the tub...
The view and the coziness, loved the fire place. The bathroom was too small and there was no microwave.
Good location. Eventually got a semi-decent room. First room we were given was absolutely disgusting. No molding between carpets and wall. Filthy floor. Walls looked dirty. The excuse was that it "hadn't been renovated yet". It was a disaster. They moved us to another room downstairs which was better (not great), but we had to settle for two queen beds instead of the one king we booked. Staff lacks a customer service orientation. Not rude, but not friendly either. They gave the horrible room to someone else straight away. We will probably not return, even though the location is very good.
We had two of the cottages, one for me and my husband and one for my son. Each iw equipped with a beautiful rock spa tub and fireplace. #14 was bigger, and #7 was smaller but really made you feel like you're in a cottage out in the enchanted forest. It would'nt have been surprising to see one of the Seven Dwarfs show up. There is a kitchenette area in each room. I would recommend these cottages to couples. We didn't think our bed was not super comfy, however our son thought his was fine.
I loved the whirlpool bath, courteous staff, location was great. Poor internet. Bad area for cell service (not their fault)
Absolutely perfect for a get away. Quaint cottage, fireplace, cute front porch, and so close to all the shopping and restaurants. Will definitely be going back. Can't think of one thing that I would change !
Room was very clean. Nice modern decor. Great location, close to the slopes and village area. Dave was great. Will definitely stay there again next time I go to Big Bear.
It was a very nice, private room that was close enough to most everything it's within walking distance. The man who came to check us in was very nice, seemed willing to make most anything happen to make us more comfortable. Definitely recommend you bring your own pillow and possibly top sheet. The beds are "European style" meaning there's two smaller, rectangular comforters and no top sheet. Not bad, just a recommendation. One thing they don't tell you on here is you have to wait for the guy to show up at the location since there's no front desk on-site. But it was very easy to coordinate. Just plan to be there around the exact check-in time, or a little later.
We loved everything about Timber Haven! Hotel Employee was so warm, welcoming and accommodating! Cabin 7 was perfect for our family of 6 and we loved the outdoor eating area, play structure and the paddle ball. Breakfast was perfect--nice to take back to If we have to say something, we wished there were screens on a few windows so we could cool down the cabin without adding some friendly bugs but that is so minor :)
The lodge was a perfect retreat for us this past weekend. It was quiet and cozy, and and the owner was delightful. I really couldn't ask for more, and we will definitely be back soon.
The owner was very nice and very accomdating. Nothing
For last minute planning it was cheer than the rest Ants and spiders in the room. A/C did not work!! Staff wasn't the friendliest. No sort of window in the front of the room and no view... last time I stay there.
The staff was very friendly and helpful. The room was very clean and fresh. There was hot water, a working heater, cable, free wifi, and conventional breakfast. Also the location is easy to find and close to everything. The wifi was very slow.
I go to big bear often and Travelodge is the best place with great service for guests. The rooms are clean, upgraded, and they do what they say. They do not cheat customers like many of hotels in big bear we visited.
Breakfast was not good. I could only find breads, even thought it was the free meal... There are no bacons and eggs.
I slept in my car
Room lock was missing. Neighbors were screaming until I walked down and ask the manager to do something about it. This is no reflection on the facility but the clientele.
Modern design, clean, and friendly staff. Breakfast was a joke.
Carpet was stained, poor lighting
Pros... Great location for snowboarding big bear, if u have a car. About 7 minutes away from the mountains (bear and summit). No traffic during the weekdays. Away from the town or shopping where it's crowded. We liked that aspect. room was good for what we paid. ($50 per night). Clean enough but not extraordinary. But we didn't expect anything five stars. Came with what was in fine print. Heater in room was very old looking and working but did the job. Parking is good and plenty. No assigned stalls so u can park where u want and closer to ur unit. The free complementary breakfast I thought was great. ( bagels with cream cheese. Cereal and milk. Hot coffee or tea. Wrapped pastries. Select fruit like apples and oranges.) breakfast started at 7 to 10 am. We watched the news to start our day. Overall good experience for the total amount paid. Staff the first day was nice and friendly. Didn't have any problems with our next door neighbors. As for the cons... Killed a decent size spider in my room. But that's no prob for me. Just a heads up. As for the heater, it didn't have a remote or timer so when it got too hot at night I had to get out of the bed and adjust or turn off. Did this twice during the night. So the first night i didn't sleep the greatest. This might've also been from the red eye flight we caught. The first night after boarding we came home to Luke warm shower water. Ran it in the tub for a while but stayed luke warm. We were so tired it didn't matter. Went through with it and went to bed. The next night we were weary about the shower and when we turned it on for a while again same problem but this time it was just cold water and no hot. Called the front desk 3 times and let the phone ring for a minute straight each time. No one picks up. I walk over to the front desk and the guy at the front is watching tv right next to the phone. I called him on it and say "wassup bra, you never heard my last 3 calls?" Looked like I caught him off guard and he smirks "sorry, no." Anyway he gets the water hot and it s all good. HOWARD is the slacking front desk guy. Hope he's not there when u stay. Kinda creeper looking but seems harmless. Not too knowledgeable either. Haha!
Rooms were decent size. We did not have any hot water during our stay in February. Hot showers are a must for when you come back from snowboarding all day. Instead, we had cold showers both in the PM and AM. So it wasn't just at one time of the day during peak usage. Also the hot tub is seasonal, which means; only in in the summer. No hot tub after boarding either.
Loved the size of the room and bed Didn't care for how far it was from the town's main shopping area but it's a short drive away so it's not a deal breaker
The jaccuzzi tub was great. The room was well decorated and cozy The staff was very friendly and accommodating. Its a short walk to the Village. Even though our cabin was one of the back units you can hear the traffic noise
I like The separate cabins they were small but very cozy and comfortable everything was pretty clean staff was real nice. The bed was uncomfortable and the shower head had too much pressure.
The location was perfect -it was a very quick and easy drive to Snow Summit! We stayed in the Juniper Room and it had a little electric fireplace, which kept the room nice and warm. No matter what room you have you are in one of the couple cabins on the property, which is a nice change of pace in comparison to a standard hotel. Also, the man that we checked in with was very sweet and helpful. The Juniper room was very, very small. Just big enough for a bed, tv, small bench (for clothes?), and a bathroom. There is a small rack to hang some clothes, out of the way of your living space, but no drawers. The only way to control the temp in the room was by playing around with the ceiling fan and the electric fireplace, but we made it work. Also, the light breakfast that was included wasn't served until 8 am. This was a little odd seeing that people could be there to ski/snowboard and the mountain opens at 8:30 am. Unfortunately, we couldn't take advantage of the included breakfast. Overall, it was a cozy room and we didn't need much for our two night stay, so it worked out well! We would stay there again!
When we visited in October 2014, the new owners had just been there six months. They had added new carpet to all the rooms, and repaired or upgraded many aspects of all the rooms. This is a very "rustic" type hotel, but still very nice. The owners are very involved and interactive. You see them every morning at the (included) breakfast and are happy to help with any part of your trip. When we arrived, somewhat late on Friday, one of the owners actually walked us to our room and carried my wife's luggage. You just don't see this everywhere, even in Big Bear. It's a bargain of a price, especially considering they include a really nice breakfast.
Loved the friendly, welcoming atmosphere of this B&B, the fascinating history of this century-old mansion, and the proximity to the ski slopes. Also the included breakfasts were gourmet and delicious! WiFi was unreliable.
The Knickerbocker Mansion is an ideal place to stay in Big Bear! I had never been to Big Bear before, and the mansion's cabin atmosphere surrounded by beautiful trees and snow couldn't have been more perfect. The owners and staff were very welcoming and helpful and made sure all our needs were meant. We loved the cozy cabin feel and beautiful views from our room. Great breakfast, and conveniently located just a few minutes from ski rentals and the slopes. I highly recommend it.
Mostly everything! The bed wasn't very good in the Willow room.
Had everything we needed and was very clean. The Heater was loud but we were informed before hand so the second night we used an rhetoric blanket.
This guest did not leave comments about this hotel.
How clean the cabin was. Very small for the price.
The hotel is located in Big Bear, one the most relaxing areas of southern California.
This cabin was cute & cozey, it had all the amenities you could think of, the hostess at the front desk was so polite & informative,it was a perfect getaway for the wife & I, I will definitely be coming back again Can't complain, this place was perfect
Previous reviews are exactly as billed. It's not the Hilton but it was exceptionally clean, well furnished, bed was a 10 out of 10 for comfort. Service was exceptional. Cute 1940's cabin room with a real cozy feel Exactly as expected
We had a great stay. The staff was very nice and informative. Looking forward to staying here again. Very nice place.
Friendly, awesome people. The room felt like home! Everything was great!
/Super clean and every detail has been thought of. No
The little cabins are perfect for couples and families.There's a playground on the property. The interior of the cabin is cute and cozy just like the photos online.The y provide in cabin amenities (eg toothpaste, make-up wipes, balance bars, you name it!) The pool is out of service and looked like a septic tank had broken.
Very Cozy place. right on the highway
Eddie the Manager was awesome! so sweet. Our Heater went out. And he ran over with free firewood until the maintenance guy could come fix it. Would definetly recommend this place. I'll be back for sure.