The lobby was quaint and kept very clean. We really liked the coffee it was delicious! The maintenance man was very friendly and always said hi to us and greeted my kids. The upkeep of the resort was impecable. Very friendly staff. Private beach. Didn't like that there was a main st. dividing the resort to get to lobby. Didn't like not knowing you had to leave a $100 deposit for "incidentals". Didn't like the dark spots on the roof of the shower / ceiling.
The room need to be more clean
Room with fireplace! Very rustic, but in a good way. I'll definitely return. Only enough hot water for one shower, but the spa made up for that.
Nothing Kitchen equipment were broken, there wasn't any hot water, all beds were dirty, we didn't see anything close to what was advertised online. Management was rude and stingy. Never ever I will return.
Nothing Hotel is run down. Room was dirty. There was no phone in the room, no closet, no ice cube trays, no ice machine to get ice, the door lock, tv remote not working, the tv was small and hard to see, one towel for 2 guests.
This guest did not leave comments about this hotel.
No AC it was hot inside room. Hotel description should be updated the lake has dry up, no fishing or swimming from dock.
This guest did not leave comments about this hotel.
We had two of the cottages, one for me and my husband and one for my son. Each iw equipped with a beautiful rock spa tub and fireplace. #14 was bigger, and #7 was smaller but really made you feel like you're in a cottage out in the enchanted forest. It would'nt have been surprising to see one of the Seven Dwarfs show up. There is a kitchenette area in each room. I would recommend these cottages to couples. We didn't think our bed was not super comfy, however our son thought his was fine.
I loved the whirlpool bath, courteous staff, location was great. Poor internet. Bad area for cell service (not their fault)
Absolutely perfect for a get away. Quaint cottage, fireplace, cute front porch, and so close to all the shopping and restaurants. Will definitely be going back. Can't think of one thing that I would change !
The lodge was a perfect retreat for us this past weekend. It was quiet and cozy, and and the owner was delightful. I really couldn't ask for more, and we will definitely be back soon.
We loved everything about Timber Haven! Hotel Employee was so warm, welcoming and accommodating! Cabin 7 was perfect for our family of 6 and we loved the outdoor eating area, play structure and the paddle ball. Breakfast was perfect--nice to take back to If we have to say something, we wished there were screens on a few windows so we could cool down the cabin without adding some friendly bugs but that is so minor :)
The owner was very nice and very accomdating. Nothing
The jaccuzzi tub was great. The room was well decorated and cozy The staff was very friendly and accommodating. Its a short walk to the Village. Even though our cabin was one of the back units you can hear the traffic noise
I like The separate cabins they were small but very cozy and comfortable everything was pretty clean staff was real nice. The bed was uncomfortable and the shower head had too much pressure.
Staff has bad attitude. They don't clean the guests room until your stay is over. You have to pick up anything you need from the office, they will not bring it to your room. Towels and sheets are too used and in bad condition. Charged us extra for the kids. Too much noise. No good ventilation in the rooms. Accused us of taking some of their towels and said they will charge us for their beat up towels.wont stay here again
Cozy. Near attractions of Big Bear Lake. In a quiet area. Very old school rooms. Everything small in the room. (Tv, heater, bathroom, and etc.
Nada 1. El lugar está completamente descuidado 2. El lugar está muy sucio sucio 3. No hay aire acondicionado 4. Ventilador de techo roto 5. Ventilador ruidoso 6. El baño estaba sucio 7. Contenedores de basura y basura esparcida sobre en la entrada 8. El pasillo olía a orina 9. No parecía que el gerente pusiese ningún empeño en mantener la propiedad.
Eddie the Manager was awesome! so sweet. Our Heater went out. And he ran over with free firewood until the maintenance guy could come fix it. Would definetly recommend this place. I'll be back for sure.
Very Cozy place. right on the highway
The quaint feel of the cabin, location, etc Horribly small bathroom. Ceiling too low. Not cozy cute, rather it was almost unfunctional for anyone over 6 feet.
Private Cabin with lot's of room. Showing age. Could use some fresh furnishings. Mattresses are becoming 'wavy' with low spots.
We had a great stay. The staff was very nice and informative. Looking forward to staying here again. Very nice place.
This cabin was cute & cozey, it had all the amenities you could think of, the hostess at the front desk was so polite & informative,it was a perfect getaway for the wife & I, I will definitely be coming back again Can't complain, this place was perfect
The little cabins are perfect for couples and families.There's a playground on the property. The interior of the cabin is cute and cozy just like the photos online.The y provide in cabin amenities (eg toothpaste, make-up wipes, balance bars, you name it!) The pool is out of service and looked like a septic tank had broken.
This guest did not leave comments about this hotel.
The hotel is located in Big Bear, one the most relaxing areas of southern California.
Had everything we needed and was very clean. The Heater was loud but we were informed before hand so the second night we used an rhetoric blanket.
How clean the cabin was. Very small for the price.
Friendly, awesome people. The room felt like home! Everything was great!
Previous reviews are exactly as billed. It's not the Hilton but it was exceptionally clean, well furnished, bed was a 10 out of 10 for comfort. Service was exceptional. Cute 1940's cabin room with a real cozy feel Exactly as expected
/Super clean and every detail has been thought of. No
Very romantic, cozy and comfortable room. Will go there again!
We enjoyed our stay here at the cozy lodge it was beautiful to have the snow fall while we were staying there. The room was nice and cozy for us and felt very relaxing. The room was big enough for the two of us.
We loved how close this cabin was to the village, literally, right around a bend! The room had a lot of character and was definitely cozy once you got the furnace and fire place going. The kitchenette was a MUST, we saved trips, money and time from bringing our own groceries. We selected the cabin with the Jacuzzi tub, which was relaxing. The room was a bit dark, hard to look for things you may have dropped around the room. There was a lot of "signs/rules" explaining what is required of the guests, including cleaning your own silverware or a cleaning fee will be charged. A daily cleaning of your room from housekeeping was not provided, nor were the towels changed- unless requested. When checking out, make sure to have your cabin cleaned.
We'd describe it as high end hostel in a convenient location. The evening fire & hot breakfast & dinner were nice options, The staff couldn't have been friendlier. A good value. Don't expect luxury accommodations for such a low price & you won't be disappointed. We always spend our time outdoors & only require a comfortable bed & hot shower. The hot meals, big fireplace & congenial conversation were pluses to otherwise spartan rooms.
Excellent lodging with thoughtful details everywhere. We stayed in cabin 5. Had everything we needed, wood burning fire, comfy bed, well stocked kitchen, privacy, BBQ, great staff, tv, DVD, movies, patios., parking, close to all. Shower needed bit of updating but that was it. Get a cabin if you can afford to do so, privacy was really nice! Shower could use a little update.
The place was very clean and the staff was friendly and helpfull. The queen bed was more like a full.
place was nice relaxing and clean! had all the cooking utensils I needed, big extra!! place is outside of downtown but not too far so it felt like I was in the woods. lots of trees. bakery, brewery, Mexican food, small grocery store and hiking trail, all walking distance. staff was super nice.
We loved the little small touches the make the big difference like the bow on the tissue you box. The wooden finish The cute wall paper that finishes the room perfectly The friendly management
Sé que este es un hotel económico, pero las camas eran extremadamente sucias, con pelo por todas partes. Lo mismo va para el baño. Me alojé en hoteles similares antes, pero nunca tuve una habitación tan sucia. No puedo recomendar este lugar.
La tranquilidad del lugar, y el servicio de café y snacks por la mañana La limpieza de la habitación ha estado regular.
Simple and cute. Lady at front desk was helpful and sweet. I went with my daughter (14) and her friend. It was perfect for a quick one night stay which we did some hiking ( castle rock) , nice dinner at The Pines, sledding the next morning followed by walking around the village which was my favorite! Was a little off the beaten path unless u want to be close to bear mountain.
Location was great. Lakeside view was superb Jacussi was not working. Room was small
live the location to the lake , room was clean and close to bear valley village. I didn't like being woken up early on my birthday because of construction
The view and the coziness, loved the fire place. The bathroom was too small and there was no microwave.
Easy to find. Volleyball net available. Patio furniture included. Furniture bulky. Felt cramped although there was enough room. Old fashioned heater. Volleyballs all needed air. Jacuzzi was dirty.
Good location. Eventually got a semi-decent room. First room we were given was absolutely disgusting. No molding between carpets and wall. Filthy floor. Walls looked dirty. The excuse was that it "hadn't been renovated yet". It was a disaster. They moved us to another room downstairs which was better (not great), but we had to settle for two queen beds instead of the one king we booked. Staff lacks a customer service orientation. Not rude, but not friendly either. They gave the horrible room to someone else straight away. We will probably not return, even though the location is very good.
The finishing touches were excellent. Excellent remodeled bathroom. Room was comfortable. No WiFi
Pro: Perfect location, great views, fun sledding right on-site, comfortable beds, nice gas fire place, mini fridge. Con: Holes in wall, interior/finish show age, ripped towels, jacuzzi needed cleaning (a ton of sand/dirt), shower was like 4" off the tub...
Don't ever take room 214...next to linen room...wake up call at 5am and so much noise you can't go back to sleep.
Location and view No restaurant/ bar or laundry
The hotel was beautiful and very clean. Our room was at Forest Shores next door. We enjoyed the kitchenette that was full of dishes and silverware to use. The rest of the room was very cozy and intimate. The blankets were soft and very thick for the colder nights. We had a lake facing room in the Forest Shores portion but we were a little confused on how to get in, only to realize that the sliding glass door was the only entrance. The room was described as having a jacuzzi/shower combo but was disappointed that it was no bigger than a standard shower tub.
It was a very nice, private room that was close enough to most everything it's within walking distance. The man who came to check us in was very nice, seemed willing to make most anything happen to make us more comfortable. Definitely recommend you bring your own pillow and possibly top sheet. The beds are "European style" meaning there's two smaller, rectangular comforters and no top sheet. Not bad, just a recommendation. One thing they don't tell you on here is you have to wait for the guy to show up at the location since there's no front desk on-site. But it was very easy to coordinate. Just plan to be there around the exact check-in time, or a little later.
Room was very clean. Nice modern decor. Great location, close to the slopes and village area. Dave was great. Will definitely stay there again next time I go to Big Bear.