The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast. The hallway & carpets are looking a bit old & worn.
Staff is always nice. Rooms are always neat and clean. Very good facility and stay for the price. Sometimes things are broken. On this particular stay, the tub faucet dripped water when it was off, the tub drain cover was detached, and one of the outlets (the most important one by the bed) didn't work. I know they just remodeled the rooms here, which they look nice, but they should've added those lamps with the outlets on there.
It was comfortable, clean and spacious. It was reasonably price for being so close to Knotts Berry Faem & Disneyland!! N/A
Loved the location. Literally right next door to knotts berry farm and there was a mall across the street as well. Staff was awesome and rooms were super CLEAN. That's all I could ask for. The souvenir shop was never open.
I was left alone. I tried to shorten my stay due to an emergency and had to cut a day; your staff basically told me oh well, too bad.
I didn't like the hidden fees upon check in.
Clean and spacious Thicker bed comfortable, refrigerator, and updated TV with more channels
Location only The room stated non smoking and the room smelled like smoke horrible review
The bed was comfortable. There was no comforter on the bed, instead there was a warm blanket between 2 sheets. I really liked that, knowing that hotels are not required to wash their comforters. The walls were thin and could here the people next door getting busy at 4 in the morning. The shower was AWFUL, there was no pressure, midway through the shower I was ankle deep in water, half of the pressure was coming out of the faucet rather than the shower head and the shower head was old and crusted over with calcium. The breakfast was lack luster
Rooms were clean, large, & sparse. Wifi was very slow.
Breakfast was great employees were nice and courteous the rooms were clean and parking was easy and right in front of my room What i didnt like was the tv it was outdated and the cable sucks got like 8 channels terrible
Nothing this place is gross and the grounds are dirty and broken down Rooms are dirty tv's are old and broken changed my room 3 times pictures are fuzzy and the screen is green I didn't feel safe staying there the maid kept coming in the room for no reason
Rooms could have been cleaner especially bathroom and tub. Construction to balcony incovenient to getting to the room. and really no wear to put the clothes unless you hung some of them.
Las instalaciones y el ambiente eran excelentes. El personal era amable. La piscina estaba llena, así que una piscina extra sería agradable.
Muy bien localizado; de muy buen precio; instalaciones comodas y de buen gusto. Ninguna
Las camas y el buffet de desayuno,muy variado y rico, en especial el carpaccio de salmon. Todo nos gustó.
El vestíbulo principal está bien, artículos de baño de una gran calidad. Un trabajador del personal de recepción fue seco y grosero. Las habitaciones están anticuadas,necesitan un montón de retoques.
El aire acondicionado no funcionaba en la primera habitación. Tamaño demasiado pequeño comparado con el resto de habitaciones (teníamos una suite).
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
En lo personal nos gusto por que lo senti familiar y sobre todo un lugar muy seguro lo recomiendo .la verdad solo un comentario deverian poner cafe y azucar la SUFISIENTE.Pero todo esta bien grasias son muy amablaes y es buen hotel
nada no volveria
El precio me parece muy bueno, la ubicación ayuda mucho por que acorte las distancias El desayuno continental, me parece que esta muy limitado, me gustaria que hubiera mas variedad
el hotel es muy bueno, uno que otro detalle que arreglar el hotel es bueno, pero se oye todo lo que hablan en la habitacion de al lado, y tiene olor a viejo.....y cuando queria llevarme el desayuno al cuarto no me dejaron...... Mi esposo tuvo que bajar
La ubicacion del hotel es buena con respecto a disney y knort, hay centros comerciales grandes y restaurantes en la zona. Las habitaciones son muy viejas y el hotel en general esta sucio.
I liked the cleanliness of the room and the pool and hot tub. Everything was very clean. I did not like the service, day time was very unprofessional and after hours/owners were not friendly. We called ahead to request flowers etc be brought in, and the answer wasn't even, "can we give you some phone numbers for delivery?" The answer was, "no. We don't do that." Not how we anticipated spending our 7th anniversary.Also their afterhours security gate has a metal tab sticking outinto the hallway... Not highlighted, and is actually the same color as the wall... In any case I now have a deep bruise and near fracture on my hand because I didn't see it, and walked right into it.
The only reason why I stayed after seeing the room is because I didn't want to lose my money. I did not feel safe at this place. The carpets were not cleaned it appeared, for years.
the convenience of the location to other businesses in the area the claim of wireless internet access I could not access
The closeness to the theme park which we visited in our trip. It was literaly a walk away.
it was clean and quiet and close to knotts berry farm. breakfast menu was a bit sparse.
The location is great. Directly across from Knotts Berry Farm and only 6 min away from Disneyland! The hotel in general looks old and rundown. There were a couple of roaches in the room. The pillow cases smelled of cigarettes. Housekeeping refused to change the pillow cases. There was only 1 pillow per queen size bed. When we requested additional pillows we were given 1 for each bed. Pillows were flat and old. All in all I would not stay there again.
Only that it was close to Knotts .... The entire stay was terrible, noisy, dirty, smelly, and not very pleasant totally
I liked that the room was clean and had a refrigerator and microwave. I did not like that there were mattresses outside the lobby. It made my first impression of the hotel very bad. Also, the staff were not friendly when checking in or asking questions and I was ignored a few times.
Nothing at all!!! Oh wait maybe that it was 10 miles away from the beach. Oh yes I did not like any of the staff they were very rude and did not understand half of anything you said. ALso the manager (rude) gave out my room key I guess they thought we had checked out? Lol who knows but we were only there a day and reserved two nights. They just gave our key to some random people and it just so happend my lap top got stolen right along with my purse. But thank god the cops came let us watch cameras and just happend to catch that the people were still staying in the hotel and got our stuff back. After spending three hours looking at cameras on my vacation! So if you want the staff to just give your room key out and let your personal belongings get ransacked threw you go ahead and stay there! K! I will never go back
Limpieza, relación calidad-precio Desayuno pobre
Me gusto la ubicacion del hotel. Esta bien en cuanto a relacion precio y servicio. En cuanto a la limpieza, esta limpio excepto el tipo de alfombra que parece de terciopelo y este tipo de superficie concentra la suciedad. Sugiero cambiaran de tipo de alfombra por una de uso rudo para que no quede encima la mugre. Los calcetines se ponen negros enseguida. La alberca esta muy pequena. Lo inseguro de la alberca, para llegar a ella hay que atravesar la entrada principal. No me preocupa por mi sino por los ninos. Ademas la alberca esta junto a un poste de lineas electricas. No quiero saber que pasaria si el poste por algun tipo de accidente cayera hacia la alberca.
El ambiente, su historia La pared del cuarto de baño se estaba cayendo. Parece que falta mantenimiento en las habitaciones.
La novedad de hospedarse en un crucero La relación calidad-precio, el personal, el tamaño de la habitación, el aparcamiento, la falta de servicios a bordo, el proceso de registro.
El Queen Mary es un hotel increíble: histórico, hermoso y una gran ubicación. Tenemos ganas de volver.
No había agua caliente en la ducha. Informé al personal de que estaba enfermo y que necesitaba la habitación inmediatamente; y no pareció importarles mucho.
Las habitaciones, cercanía con Disney, la atención del personal El desayuno no tiene variedad ni sabor
La cama era cómoda Tuve que pagar $10 al día por aparcar y no tienen suficientes plazas de aparcamiento. El aire acondicionado no refrescaba la habitación. El desayuno gratuito estaba lleno, el lugar estaba sucio y la comida era horrible. Fue lamentable pedir ayuda sobre indicaciones.
Excelente ubicación, a corta distancia a pie de Disneyland y Caif Adventure. Un gran desayuno, habitación limpia y cómoda
La habitación estaba limpia Ducha y lavabo zona un plus El desayuno incluido era impresionante.
Que esta bien ubicado en cuanto a que el transporte es super conveniente a los parques de Disney, y si estas con bajo presupuesto este es una buena opcion para alojarte...... la infraestructura me parese que es un motel mas que un hotel se ve viejo y nada mantenido, es decir para la cantidad de turistas que este hotel mantiene deberia mejorar y remodelar
Hotel was clean and had a good value for the money. It is a typical bugdet hotel. However if you choose the hotel for Disneyland trip be sure you have the car. It is nearly impossible to walk to Disneyland from the hotel. But if you have the car it is just a 5 minute drive. As for the employees they were really helpful. Free wi-fi and parking is a plus.
Good experience for the price, comfy, quiet, easy check in, easy check out. Might want to bring a blanket and your own pillow, our bed blanket had stains on it and I never trust the hotel pillows.
El vestíbulo era agradable. Las habitaciones están sucias, las camas son cómodas, los baños son asquerosos. El pasillo olía un poco mal.
Desayuno-buffet gratuito y transporte gratuito a Disneyland
Estaba limpio. Tranquilo. Cómodo. El desayuno termina demasiado temprano.
Nos cambiaron rápidamente y nos dieron una habitación con balcón debido a las inundaciones. También el desayuno En la primera habitación que nos dieron se había inundado el baño
El buffet de desayuno era genial. Y la mujer que trabaja en el mostrador de recepción nuestro último día fue muy amable y nos ayudó a cancelar y salida de nuestra reserva para la 3ª noche que habíamos reservado con un reembolso completo. El personal de recepción fue poco hospitalario. Tuvimos que pagar un cargo adicional de US$ 100 como depósito que no se mencionaba en nuestra reserva por el alquiler de una nevera y un microondas en una tasa tan alta de $11 por ítem por noche! Nos pusieron en una habitación que literalmente parecía un armario de almacén. El tapón de la bañera estaba roto. Las toallas tienen el hollín blanco. Es la habitación más pequeña por la que he pagado. Los pasillos olían fatal. Había una parte de la planta baja con azulejos del pasillo que había sido reemplazados con madera contrachapada, no es que he visto alguien que trabaja para reparar esa parte. La tarjeta externa de entrada funcionaba sólo en ocasiones, lo que significaba que teníamos que caminar hasta la entrada principal con todas nuestras pertenencias, bebé y carrito y a través de los pasillos para coger el ascensor ya que prestan servicios a los cientos de habitaciones en nuestra sección.
El aire acondicionado no funcionaba Luego el agua no estaba funcionando en la ducha Sucio y maloliente
Friendly staff, clean room, linens were free of stains
Noisy... not the cleanest place. Just ok, not more.
Blow dryer was not working
I requested a handicap accessible room for my parents near my room and both of these needs were met. I requested 2 rooms, both with 2 queen beds. Instead, I received 2 rooms with 1 queen and 1 double.