As an alleged five-star hotel, The bed linens and ropes are OK for comfort. The size of the room is also decent. They have BBC, French channels. The breakfast is poor: small restaurant, lack of choices, too many people and the quality of food is far from anything five-star. I came back to my table with food only to find all other 3 chairs I wasn't using intact but the one I was sitting on just somehow vanished, gone. And the fork and knife and plates were still resting on the table. Haunting! I looked around and saw probably my chair being seated by a mid-age women in the alley, who was enjoying her food and chatting with her friends. The room was a smoking one. Hate smoky air. The View: window opens to the roofs of shabby building and the cramped city skyline in polluted smog. The design of the room is rather strange. The cleanliness could have been much improved on the carpet, the surface of the sofa, etc. to live up with the five star rating. The cheap pack of for-sale toiletries, bottled water of a new local brand, and box of Chinese tea should be removed to upgrade the taste. The TV is small, not high resolution, and cannot adjust in any direction, not to mention using your USB for your own movie. The tea bag and nestle instant coffee reminds me of a basic 3-star facility. Guests had better go through the full price list of every single item in the room, from bed head board to tea spoon. The completeness of the items you can or cannot see really frightens you to death of damaging the cheap setting. The location: the hotel hides itself in a crowded and dirty residential complex. Reaching there at night is a challenge of GPS. The check-in staff was a cold poker face. He set me aside waiting and dealt with some other guest behind me while being unclear of my booking, no explanation nor guilty feeling. Actually, on the twentieth something Floor, it shows it belongs to some service apartment company. Where am I? A real five star hotel or an average service apartment I find easily find at half the price on the Internet?
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Very clean rooms Bad location it not on a main road its located is hard to find
It was a good location , the room was good and clean... The main problem is with the stuff there, they don't know english at all and they make a lot of mess up coz of this.They don't even know their own menu for room service and is very hard to comunicate with them.
That i wait 2 hours for check in Lie with price. I booked for 189 usd but pay 1480 CNY - 222 USD
Staff profesionalism. Food was quite good. Very nice rooms. It is an international business hotel.
Internet was not working properly, they refused to fix it, refused to compensate, and few of the servants speak proper english.
Buen hotel, un poco caro, considerando la fecha No estaba ok, quiz´´as el precio
tenia el desayuno incluido, segun booking.com (y habiendolo hablado con ustedes) y despues de una gran discusion lo he tenido que pagar.no es el hecho del importe, sino de la mala informacion de su pagina web.
Servicio gratis de transporte al canton fair, buena sala de masajes. Un poco retirado de la ciudad y no hay estacion de metro cerca
El servicio Se ofrece traslado del y al aeropùerto pero no se aclara que hay que pagarlo ni cunato sale
La amabilidad del personal
Nada. Lleno de olor a cigarrillo, nadie habla nada que no sea mandarín, las habitaciones cargadas de cosas poco utilitarias y con aspecto viejo y desprolijo.La zona donde se encuentra es espantosa No respetaron el precio de la reserva y después de intentar de que alguien comprendiera "algo " de inglés, tuvimos que pagar lo que elos quisieron porque de lo contrario perdíamos el vuelo de regreso.
El servicio del personal es estupendo, al extremo. todos estan perfectamente entrenados para servir a los huespedes.
Servicio y atencion Esta un poco alejado del centro
la buena disposición del personal y la esmerada higiene el personal debería poder comunicarse en inglés con más fluidez por ser 5 estrellas e internacional
De viaje de negocios en feria de canton ubicado cerca , el desayuno fatal , ubicacion lejos de ciudad pero cerca de pazhou , El desayuno , huele a puero Chino
The breakfast buffet was excellent. The room was very clean and luxurious. The staff was very friendly and helpful. If you are here for the Canton Fair, which we were, there is a free shuttle bus which was very convenient and is wasn't too far away. As mentioned in some of the other reviews, the beds were hard as a rock. They certainly need some improvement there. The hallway had an unpleasant, sour odor to it the entire time we were there. You could only smell it when you walked to your room. I'm not sure if it was just our hallway or all of them. The dinner buffet was seafood every night and in my opinion, was not very good at all. We only tried it once and did not go back. However, I am from the Florida gulf coast and accustomed to fresh, Florida seafood.
Tamaño del cuarto muy bueno. Comida my cara en relacion al precio, el personal tiene problemas con el idioma ingles.Para ser un Hotel de 5 estrellas deberian debe mejorara esto.
la ubicacion cerca de la estacion. La infraestructura muy buena. el trato del personal es pesimo. No saben Ingles y solo chino. Muy mala atencion y no solucionan problemas.
Mi estadia en Ramada Plaza Guangzhou fue excelnte, el personal es muy servicial y atentoa tus necesidades, todo muy bien, el spa es espectacular, como sugerencia me gustaria que necesitamos personal que hable espanol ya que fue un poco complicado comunicarnos debido a mi poco ingles y desconozco el mandarin. Tuve una experiencia desagradable ya que por mi descuido deje mi maleta de mano en un taxi que por casualidad tome en el hotel, al percatarme notifique de inmediato al hotel y me pidieron datos de la hora que habia abordado el taxi y por medio de las camaras de seguridad, lograron ver la placa del vehiculo y su compania, a la cual llamaron, localizaron el numero de telefono celular del taxista y me llamaron a informarmelo. En 20 minutos el taxista retorno al sitio que me habia dejado y recoji mi maleta perdida. Fue grandioso y de pelicula la experiencia, recupere mis documentos gracias al Hotel Plaza Guangzhou.