El personal era muy amable. Les falta personal para el servicio de limpieza
Desayuno muy bueno!! No servicio de habitaciones comida
Personal muy amable Habitaciones amplias y cómodas Desayuno caliente de cortesía Starbucks en el vestíbulo Acceso gratuito a internet Diseño muy atento
The shuttle was good Well it is in a very run down part of Charlotte there was an hr long helicopter police chase outside the hotel and several you ladies that appeared to be working not just there to sleep who frequently were outside smoking. Just overall a very rundown hotel no bath tub just a shower! Not kids programming on the tv.
Proximity to airport Room was clean, with the exception of some random objects (springs, screws) Desk staff were friendly, polite, and competent The room was tiny and loud, pillows were small and lumpy, air system wouldn't stay on to provide white noise. Hospitality staff walked into the room at 9 am while I was in the shower. All things considered, the room was overpriced.
Lg tv in room Quoted $74 online, booked it, and then when I got to the hotel they charged me $109. I showed them my confirmation email, and was told it didn't matter, it was being done by corporate.
I loved the cleanliness of the hotel! Beds were very comfortable and clean. The hotel is only about a 10 minute drive to downtown Charlotte, and there are plenty of good restaurants to choose from withing driving distance. We were a group of women, and I felt very safe in this area. Also, I had two separate reservations for a two night stay. We were supposed to check- out, then check back in to switch rooms. Well, I asked the nice older gentleman if we could just stay in the same room (even though we weren't supposed to b/c we booked through a 3rd party,) but he managed to work it out so we could stay in our room. Talk about going above and beyond! For the price and the value (clean rooms, breakfast, free wifi etc.,) Its worth the price. Next time I'm in Charlotte, I won't hesitate to stay here!!!! I called for extra towels and I was greeted with an irritated voice that said "hello!" You would have thought I was calling her house in the middle of the night playing phone tag! She said she would bring some, but after about 20 minutes of waiting, still no towels. No big deal. We left, went to dinner, and before returning to our room, stopped by the front desk where the kind gentleman asked "how many?" and in seconds, returned with warm fluffy towels! We did this on both nights of our stay and it was no problem.
Good decor, breakfast was great, beds were comfortable and the shower was amazing. They had fresh lemonade at the check in 24/7. Coffee and Tea were always available as well. Pool was closed on Memorial Day weekend?!? No mention of it was given to me and it was one of the main reasons I chose the hotel.
Actually sleeping on the ground is a lot more comfortable Pillows were so small. The thermostat was crazy.. It blew hot air and then cold air all night long. Will not stay there again because of these problems.
Awesome value! Friendly Staff....very helpful when we had a problem. Beautiful Decor! Clean Rooms! My only complaint was they did not have free wi-fi.
I had read the reviews and was looking forward to my night's stay. When we arrived everything was great--good food at the restaurant, great service at the restaurant, nice, clean room and very comfortable bed. But my stay there was for an early morning flight. I asked for a wake-up call that never came in--an essential necessity for an early am flight. And I asked for breakfast to arrive at a specific time and it never did. After waiting 20 minutes after the breakfast arrival time, I had to cancel it and head to the airport with two very hungry little kids. Also, the internet service was NOT free as advertised.
Fantastic room! The layout of the hotel was beautiful. The pool and gym area was really nice as well. Not far from the interstate and about 5-8 minutes from downtown. Great location and will hope to stay there again!
This is a hidden treasure in the Charlotte area. The room was very clean and was well furnished. The pool and work out facilities were also very clean and supplies were well stocked. The staff was very professional and courteous. I would highly recommend this hotel to anyone planning to stay in or near Charlotte.
My Husband and I spent 8 nights at this Hotel. The room was comfortable. The staff from the Bellman to the Front desk were the most helpful with dining suggestions and directions to get there. January is a slow month and a wonderful time for a leisure vacation. The buffet breakfast is excellent but abit pricey. The bed was very comfortable. The airport was 10 minutes away.
I recently stayed here for an overnight trip. Hotel was very nice and tastefully decorated. Rooms were clean and spacious. Beds were very comfortable. Staff was pleasant. Check In and Out went smoothly. Would definitely stay here again during future Charlotte trips!
The hotel felt like home away from home. Pillows in most hotels are way too soft. I could actually sleep on these pillows.
Enjoyed my stay; excellent workout facilities, great restaurant.
WHAT A WONDERFUL PLACE. THE CHEF NEEDS TO BE REFERED TO THE COOKING CHANNEL, CHOPPED, HE CAN COOK LIKE A CHEF THAT NEEDS TO BE RECONIZED BY A LARGE GROUP OF PEOPLE. BUT IF HE IS NEVER FOUND THEN FIND HIM AT THIS HOTEL AND KEEP HIS COOKING TO YOURSELF! AWESOME FOOD AND GREAT EMPLOYEES AND ATMOSPHERE I WILL GO BACK!
The rooms were huge, 2 bedrooms with a large bathroom. 2 flat screen tv's. Very nice! I read a lot of reviews before I book a room, and this was a good decision. Surprising how affordable this hotel was.
This hotel is very tucked away but is very beautiful. At first it seems like there is no hotel but once you drive up it is magnificent. Everything is very well maintained and clean. Guest services is always willing and able to assist in whatever way they can. Photos online does not give justice to the beauty of the hotel. I know that they have a pool area although I was unable to use it. And room service (breakfast) is very speedy and delicious. I am looking forward to my next trip and the renaissance is definitely where I will be staying.
the room cleanliness transport to airport wifi kitchenette ok for the airport or do you need a car
Very modern and sleek. Great breakfast, made to order omelette. Very accommodating. Nothing really
Good staff. Warm welcome. Airport shuttle. Good complimentary breakfast. Wonderful room facilities. A good place to stay away from home. Nothing
The room was very clean and the staff accommodating. The inside and outside fire pit areas were warm and friendly. The breakfast buffet area was not kept clean or stocked, several dishes and glasses were dirty. The omelet station was manned by a women who spent the whole shift talking and complaining about her life to one of the other co-workers and some of the discussion was not suitable for the young children in the area. the food was only warm and not hot, we ended up leaving and paying for breakfast at a nearby restaurant because none of the 4 people in our party could eat the food that was out. This has never happened, we travel a lot an always stay at hotels that offer free breakfast as a convenience.
Very clean Staff was very helpful Breakfast buffet was delicious Would highly recommend this hotel
Proximity to airport...able to get dinner(tho not very tasty) and a beer. Did not know that we needed to call for shuttle at airport so waited a long time...
Great location Forgot to call ylus about the shuttle
El personal era grosero, wc rota
Rápido transporte al aeropuerto, en 10 minutos Registro y salida rápida y fácil Buen desayuno continental La habitación olía a humo a la llegada - No insoportable pero perceptible al principio. El baño podría mejorar, pero limpio y funcional.
Hotel was very nice, centrally located with lots of restaurants & shops within walking distance. Room was clean, bed was very comfortable. Will stay here again, if ever in this area again.
Location is great The doors room key doesn't work for a lot of rooms. They said that it was an ongoing issue. So everytime my wife and I left the room we had to wait 15 to 20 mins for the front desk person to come open it. Then their was only 1 of them and they had to do check ins at the same time. All together we wasted about 3 maybe even 4 hrs of our stay waiting to get in the room we paid for. We ask two days for a manager and they always said he wasn't on site. Then the front desk ppl caught attitudes because they had to walk us up to our rooms a lot. They could have said they had issues with their doors and I would have went across the street to the other hotel.
Good location relative to Carowinds Room/bathroom was a bit small. Bathroom door opened outward and blocked the entrance door.
I liked all of it. personnel is excellent all around. shuttle readily available. distance from airport is less than two miles. I got a good rate on internet site. not a problem for me, but the wake up call were jets from clt flying overhead
I normally stay at Marriott Courtyard when I travel to Charlotte. This time, due to the great ratings on TripAdvisor, I stayed at the Hampton Inn. It was wonderful - far superior to the Courtyard. I've definitely found my home away from home.
It was just gross. For example, I took a hot shower and the bathroom doesn't vent well. The steam condensed on the ceiling and in some cases dripped onto the ground. The drips were this incredible yellow buttery mess. One of the most repulsive things I have ever seen in my life. Also it is very close to the airport but it is not possible to walk there, no matter which way you go you'll have to walk on a highway eventually, so you will have no choice but to take a $14 cab. (That's the minimum fare) Also there's a much nicer hotel in the same parking lot, I can't believe I was so stupid.
The location was wonderful. We went to a Panthers game Friday night and was only a 15 minute drive to the hotel after the game. Even though it was 1 AM when we arrived, the staff was friendly and very helpful. I liked that the hotel had a security guard patrolling the parking lot. Saturday morning we went to the National White Water Center and it was only a 18 minute drive with traffic. Pool and hot tub were nice after a hard day of paddling and rope courses. Our room was quiet except for the occasional plane passing over. Thoroughly pleased with the breakfast options. I would definitely stay here again. Hard to find the hotel entrance from the highway since it is part of a thru way from the Mobile gas station. I drove past it twice before I was able to enter.
Very close to airport; prompt shuttle service and beautiful rooms. The bed was very comfortable.
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Great experience. Beautiful room, great staff and a great neighborhood.
Location close and convenient to family we visited. Enjoyed complimentary breakfast, pool and gym.
The staff was very friendly and helpful. I wish the thicker decorative blinds would slide to cover more of the window so that I didn't get sun first thing in the morning. Not a real big deal though.
Price and suite style room Gentleman working the breakfast area was so friendly and outgoing. Some of the furniture was old and a little worn. Stain on the bedspread. Room smelled vaguely like smoke although nonsmoking. The hotel was rated so highly on websites that I expected more.
clean, location,great staff not an exception breakfast
Very clean facility and nice staff. Free hot breakfast and dinner. Nothing
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This guest did not leave comments about this hotel.
Large room with full kitchen Parking was very crowded
Comfy room, great hi-def channel offerings. Pleasant smell in hotel and room. Front desk staff *more* than helpful during my all-day seminar. Highly recommend.
The size of room and having breakfast everyday. Friendly helpful staff
Cerca del aeropuerto Las habitaciones y parece viejo y sucio
La ubicación cerca del aeropuerto. Un sitio como tradicional. Buen desayuno El ruido que venía del piso arriba era muy molesto. Tuve que llamar dos veces a recepción por ello. No se hizo nada.