The staff was friendly and helpful. Close to shopping and restrauants.
I really like the kindness that the staff showed during our stay, my family and I would stay there again, the next time we come there.
It was excellent. We will come back
staff was great,breakfast also. satilite tv was the worst i ve ever seen or not seen.`
The hotel was clean & well maintained. Continental breakfast selection was limited..
There was nothing I liked. They lost my reservation. They did not honor my discount. The non-smoking room smelt like an ashtray. There was nothing I liked. They lost my reservation. They did not honor my discount. The non-smoking room smelt like an ashtray
cleanliness and quiet and cozy atmosphere
Breakfast was good enough. The man who checked us in gave us keys with room nunber written in two different places (key holder envelope and receipt). The numbers were different. When we went to the room (written on the receipt), the keys would not open the door. We went down to the room written on the Key holder, the key opened the room but the room already had luggage in it. The desk clerk had given us someone else's room keys. It would have been scary for them -- if they had been in the room. Certainly is a problem with respect to safety wouldn't you agree. The desk clerk apologized and reissued new keys to us, but it makes you wonder. We could have ran-sacked that other room, while they were out.
They need a hottub and hotter water for showers
The hotel overall felt very dirty, there was some sort of what looked like a blood splatter on our ceiling. The hallways had a lot of stains in them and the chlorine smell from the pool was so overwhelming we stayed on the 3rd floor and could smell the chlorine all the way up there. Would not return to this hotel next time I am in Indianapolis.
Bed Toilet running all night. Bathtub wasn't draining properly. No garbage in bathroom. Shower was loud. Barely any soap.
Friendly Staff...clean linens. Quality Control Team needs to walk through the rooms...several drywall patchwork needs to be done, as well as other cosmetic items like cleaning the blow dryers, the mildew in between the tiles, the handles to the refrigerators, and so forth.
A very convenient location in the north west commercial area I did not find any of the members of the staff to be corteous or communicative. They were just doing what they have to do.
I really enjoyed the fact that it was suite. You had a couch or chair to sit in and watch TV What were the eggs at breakfast? Else all was good
This guest did not leave comments about this hotel.
Location was close to several different types of restaurants. Every member of our group had no problem finding some place to eat. Only a short 20 mins to downtown Indy. We were woke up at 2:30 am by a very loudly speaking and singing person. When I went to the door to see what was going on and to ask for quite only to find out that it an employee!!! the night clerk was totally not respecting the entire hotel.
Costumer services is great I like
The loaction. No.
Location was ok, room was relatively clean. How, other guests were very noisy throughout the night, until around 2am. There were no staff available after 11pm to accepts noise complaints. Might have been a 'one time' incident, but can't be sure. Noise level during night, explained previously.
This guest did not leave comments about this hotel.
It was cheap. 20 minutes from Downtown Room wasn't ready until almost 2 hours after check in. They said that housekeepers just didn't show up that day so they were running behind. Staff seemed unorganized. Room was okay, but some elements didn't seem all that clean (stains, unswept floors)
Costumer services is great I like everything
The Kitchenette and location. No
The bed was comfortable. Glad we took our own pillows though. Free internet was nice. Thankful for free parking. No ice available. 'Breakfast' was granola bars and some little packaged muffins. Musty odor. Cabinet doors in kitchen and bathroom warped and in desperate need of upgrading. Would rather not stay here again.
Good I like everything
Location The room was not clean, everything was outdated, the front desk lady was high on marijuana which she smoked by the exit door, when we asked for 12 plates and forks we received 6 plates and 4 forks , At best it is a two star
No hubo nada que me gustara. Sin duda no vuelvo. El desayuno no era muy bueno. No ofrecía mucha variedad. La zona de la piscina estaba sucia, la bañera de hidromasaje no funcionaba. Supongo que no la van a arreglar. No lo recomiendo. Por ese precio te puedes alojar en otro lugar, que estoy seguro que va a estar ser mejor.
Nothing! Dirty, run down, filthy, etc!!! Everything. Should have known better for that price!
Location was good. Hotel had a indoor pool and hot tub that my son really enjoyed. Hotel was not clean or well maintained. 2 out of 4 elevators were inoperable. Room was not equipped with microwave or refrigerator. Breakfast was served late and was not very good. Hotel was over priced for what it offered.
The staff was very nice. Beds and room were comfortable. I lost my bluetooth headset in my room and informed the front desk clerk if they found it please give me a call and mail it to me. Because everybody isn't so honest these days I had already started counting it a lost. Within 2 hours of my drive back home the clerk called and informed me that they found it and will be mailing it back. I thank God for his honesty. The toilet and tub kept getting stopped up, no garbage can in the room and I had to call the front desk for an iron.
The staff was amazing! At 35 weeks pregnant I couldn't find an available hotel in the area until a day after I needed it. I ended up having to sleep in my car for a night but spoke to the manager about the situation and they were able to have me a room ready at around 8am instead of the typical 3pm check in time. Very nice of them and very appreciated! The room was very dirty. Typical things that you'd expect to be done weren't.
Breakfast was good. The elevator was broken and I had to walk up and down the steps outside in the rain. My room was on the third floor. No meat in the breakfast.