Servicio y ubicación Luz en el baño fundida. Armario con cajones que no paraban de abrirse y hacían tropezar
Limpio y cómodo. A poca distancia de la mayoría de los entretenimientos que el centro ofrece. Pagando 30 dólares al día para aparcar en el garaje del hotel.
La calefacción no funcionaba en nuestra habitación.
Las camas! No hay acceso a la terraza.
El personal era excelente y muy servicial. Los precios de aparcamiento
La vista desde nuestra habitación era del centro y desde el piso 13 bastante increíble. Todo lo que necesitábamos estaba a poca distancia, que para nosotros era maravilloso. El precio de la habitación, teniendo en cuenta la tarifa para wifi parecía mucho. Estuve en este hotel por negocios, para hacer negocios los ordenadores del vestíbulo no fueron de ayuda. Me siento un poco como que he pagado más de lo que recibí al alojarme en este hotel; hermoso, pero caro.
Personal amable Los ascensores estaban rotos
La cordialidad de uso y trato igualitario multiracial
El personal es amable, la mejor es Breyona Johnson Baños sucios
Cerca de todo. Salimos a cenar y a un bar de blues. Gran vista. No tuve la oportunidad de ir al bar de la azotea, pero parecía atractivo
La relación calidad-precio y la ubicación Los ascensores eran un ruidosos y el baño era pequeño
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
The location was great A couple of mornings, coffee in the lobby was left over from the night before
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
Location in downtown Indianapolis wa excellent
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing again.
Very good locatin.
Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
I liked that the hotel was SO clean, the service was excellent and the breakfast was great! Overall the best hotel I've stayed in, in a long time and will only stay here from now on! -McKenzie
Everything. Location was amazing. The suite style room was nice. It wasn't lush as I'm accustomed to. Yet, I couldn't of asked for a friendlier staff and the housekeeping was worth more than money could buy. The hotel even had an officer in lobby during the late hours. Which was comforting. I only have one complaint. The parking garage was 2 blocks away. I felt guilty asking the valet to get the car when I had forgot a few things out of it. So I went without. Also, the $27 a night was a bit much plus tipping. But, the weather was freezing, so okay... Well worth it, I guess. Problem with Priceline... Don't book to early, watch for price changes. I could of saved over $100 if I would of waited or even Just booked through hotel. ( live and learn ) I frequent Indy often, this was my first visit to this hotel. But, I will return. Location is AMAZING. And...now I know true price. You'll not be sorry. The rating for this hotel is way to low.
Love the tall ceilings and the brick walls We woke up about 1pm to the sound of the music from the bar located next door. This went on until 3am when the bar eventually closed.
Alexandria,Va Noise on ally outside my room
Atmosphere, Charm (Exposed brick and Original Beams), Friendly and Helpful Staff, Clean
This is a beautifully restored structure bathed in old world opulence. The staff were very very informative and inviting, including the doorman who very politely and professionally requested I remove my hat. the physical location on the square was nice and convenient for foot commutes. I should have read beyond the description of the building before making a buying decision. We were in town on business. I didn't realize this is foremost a private club, and as would be expected, has most of the rules and pretentiousness associated with such an establishment. Not a bad thing, just didn't fit with the purpose of our stay. Condition of the room was so-so, broken lamp, uncomfortable shower, no water pressure. We weren't able to dine on site due to dress code which was unfortunate.
The location was amazing. My King Delux matched expectations and the facilities were in good condition. I didn't encounter any of the issues with outdated plumbing, silly addenda, etc. It was a very nice place for $80/night - I'm looking forward to staying again. There was a hiccup in pulling my reservation over - but the staff took care of it. The exterior door is locked at night. You have to dress at a certain level to gain access to some areas of the building - which I didn't plan for. Overall minor things.