Las vistas y el hotel en general. Las villas con piscina, preciosas y muy comfortables. La siempre amabilidad de los camareros. El hotel todavia está por terminar. Para ir al spa o gimnasio hay que ir al hotel de al lado. Me parece mal que en un 5* te cobren el transporte para ir a Chaweng (q está a 5 min). He estado en otros de 4* de la isla, y era gratis.
Las habitaciones son espectaculares, la comodidad de la cama. Está en obras, lo están acabando
Great location, even though right in centre of Chaweng, once in the resort you cannot hear street noise. Staff we're very friendly & helpful and we even got upgraded. Would stay there again!!
The garden (Square) pool is excellent, along with the location next to the beach. Lots of deck chairs. Could Improve their food quality compared to other hotels within the region.
Great food, staff, facilities, landscaping, location. Couldn't have been happier here. Room could be a bit bigger, and didn't like only having one key.
On the beach location. Serenity of the gardens No
it was very good , the service and location great we needed to check out one day earlier due to our boy being sick and wanted to get him back to his doctors. we explained to staff and they still required one day payment, even though resort was not full and we had already stayed 6 days...this was not good or accomodating
The ambience made for a relaxing and very pleasant stay, and the staff were extreemly helpful.
Bedrooms are well appointed, spacious and comfortable. I was upgraded from a deluxe bedroom to a superior bedroom, however there was noise during the day due to refurbishment. Not really a complaint as refurbishment was clearly stated on website. Hotel will go from good to excellent when work is completed.
The location was perfect, you are so close to all the shops, restaurant and bars yet still on the beach front and is as quiet or as loud as you want it to be. The (second) room we were in was lovely with a massive comfy bed. The high-touches this hotel has to offer are some of the best I have ever seen. I emailed the resort to request an upgrade before we went but they didn't respond which I thought was quite bad. The first room we were put in was horrible and right next to all the construction work, to say the least I was very dissapointed, but we were moved to a lovely room the next day over looking the pool. Pay the extra and get a nice room it will make a big difference! Drinks and food are fairly expensive at this resort compared to what else is around, also the bars close at 6pm and 8pm which is a bit silly but there is plenty else around.
Walking distance to beach, very convenient, spas pubs cafe shopping all within walking distance Service attitude (could have been better)
Great location and the hotel is very nice The AC wasn't working properly - and it was hot in the room
La piscina es una pasada. El desayuno no corresponde con la categoria del hotel, si quieres un desayuno más completo lo tienes que pagar y es caro para los precios de Tailandaia. Nos defraudó el desayuno.
Despues de quejarnos de nuestra habitación y el servicio el Manager nos pasó a una villa con piscina privada que fue alucinante!!! Este hotel es genial si te gastas mucho dinero y te alojas en una Private Pool Villa Deluxe con Infinity Pool. Es para el lujo. El resto de habitaciones lo hacen un hotel mediocre al que le falta mantenimiento y que no tiene ningún aliciente extra ya que practicamente no tiene actividades de entretenimiento. El diseño del hotel no es nada cómodo. Nos dieron una habitación en la tercera planta y no había ascensor. No nos avisaron de nada de esto antes de hacer la reserva. El aire acondicionado no funcionaba como debía. El Jacuzzi solo tenía agua fría. El restaurante y la piscina estaban no estaban bien comunicados con las habitaciones, estaban lejos y había que bajar muchas cuestas. La playa no estaba demasiado limpia y no tenía servicio de camareros, así que si querías una bebida tenías que subir las escaleras hasta la piscina. La orientación del hotel es hacia el amanecer, con lo cual tienes que estar despierto a las 5:30 para verlo.El servicio de habitaciones no empezaba hasta las 8 de la mañana, cuando el sol sale a las 6 de la mañana
fabulous infinity pool, huge breakfast buffet, beautifull seaview from the terrace, the chef's special menu in the restaurant was absolutely delicious, modern design with thai style materials gives a very warm athmosphere, very nice and relaxed staff, location close to fisherman's village
The hotel and staff are about 3 months old. It is in the best location on the north coast and just past the Fisherman's Village which is within easy walking distance for shopping and a variety of restaurants. The north coast is breezy and threfore you have the wind to cool you when it is too hot. The hotel is superb, the staff incredible and they all come together to make you stay memorable. We look forward to returning again soon and highly recommend The Hansar for oouples who want to have a relaxing, quiet time in a beautiful setting. We don't feel this is a suitable place for families and children. Can't think of anything.
Beautiful views, excellent staff and service
Service was excellent. There was nothing they could not do for us! Very relaxing and great location right next door to the Fisherman's Village but restful all the same. H Bistro is an undiscovered pearl with beautiful creative cuisine and stunning views of the ocean.
Friendly staff. Good food. Quiet & not too crowded. Close to Fisherman's village. Large room.
Everything! Nice hotel, amazing pool, beautiful view. I would highly recommend this hotel! The service is great and breakfast is pretty good as well. H Bistro is excellent!
The staffs are friendly. Nothing.
Nos gusto mucho el diseño, la playa y piscinas. Un lugar muy comodo y adecuado para una escapada en pareja. Tranquilo sin estridencias, sobrio. Lo recomiendo no te equivocas, si queres estar aislado del ruido pero a 5 minutos de el. No lo recomiendo para personas mayores o con impedimentos fisicos ya que por estar en la ladera de un morro, hay que bajar y subir una distancia importante para ir a la playa. Para jovenes o gente en buen estado fisico esta bien, pero gente mayor o con problemas de movilidad pueden pasarla mal.
The peacefulness, size and location of the resort. Particularly liked the beach access and the view to the ocean from the pool/restaurant area. Bath products supplied were impossible to use as you couldn't get them out of the containers. This was a real pain as no one takes their own shampoo etc to use.
The villa was beautiful and the service and staff exceptional No
supurb hotel, location, design and above all: the staff and service!!! We also got a double upgrade. We booked a balcony but got a room with private pool, etc... The breakfast is excelllent, lots, but lots of choice. The location is ideal; not to far from the city and right next to the relatively quit beach no, can't find any minor points
The Location is absolutely beautiful. We think its the best area on the island of Koh Samui. Hotel Staff were excellent, we will definately be back in the future.
Beautiful and quiet hotel. Located o nice beach on Samui. Good for family with small kids. Restaurant good and prices OK as well (of course not compared to a food court, but than that is nog where you eat), restaurants nearby, babybed goof, babychairs as well.
Concept and quality: villas with pools where most people spend their time since a lot of space on a small quite beach and 2 excellent pools, very nice beach facilities, a good quality restaurant. Location: only 10 min by taxi to Samui key locations: Chaweng, Bo-Phut, airport some people may not like that Sala Samui seem to be the only 5 star hotel on the beach shared with neighboring 3 and 2 star hotels. Would be fare to say that since Sala Samui is at the end of that beach this is not very distrubing
Very good service. Staff friendly and polite; helpful. Service at restaurant could be slow
Very nice rooms (we stayed at a Sala Villa with private pool) and facilities (restaurant, swimming pools, gym). Restaurant and spa absolutely overpriced.
Amazing pool villa; quick and attentive service, especially as a resort hotel. Small varieties on TV; no English Premier League football coverage. A little aged mattres, which is soft.
Fantastic hotel in a wonderful natural surrounding. Good and functional architecture. Excellent food and of course wonderful staff. I would live there if i could..
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
The politeness of staff was excellent. Just the wirless internet service!!
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
Ubicación, aunque la playa es primpera línea y es muy bonita esta llena de corales muertos y conchas y es poco profunda, por lo que no es adecuada para el baño. Las piscinas y habitación excelentes. Comidas buenas. Precio de los "extras", comidas caras (aunque de buena calidad); el SPA prohibitivo, precios de escándalo. En general, los precios de los extras muy europeos, lejos de la realidad de la ubicación. Y tal vez la playa, no apta para el baño.
The nicest place on the island. The place is over the top. I was a little concerned when we pulled up in the taxi, but I was absolutely amazed when we went to the room. The place has an amazing view of the island with infinity pool. The best thing i liked about the place was the AC worked great. There was actuality two mini split units inside that cooled the place in no time flat. The price is great. I just wish that i could have stayed longer. -It is not walking distance to the beach or any stores. They however have a van that brings you to the beach or fisherman's village for free. -one guest was playing Middle Eastern hip hop really load at the pool for hours. Everyone at the pool was annoyed by this. I was hoping that the hotel would tell them to turn down or off. I suppose that the Thai culture is just to nice and let it slide. I did enjoy my stay. the pros out-way the cons by a long shot, and i would recommend this place to anyone.
The service and hospitality were warming and immaculate. Hotel restaurant outlets were relatively cheap compared to other 5* hotels plus they provide delicious daily fruits and snacks for every room. Rooms are very comfortable, and I esp loved the balcony bathtub. Absolutely would return again!!
The service was outstanding.
El Melati es un buen lugar para alojarse, con habitaciones grandes, espaciosas y donde se cuida mucho el detalle. Cuenta con playa privada, servicio de guardería para niños (aunque nosotros no tenemos niños es algo importante), una piscina con vistas al mar y barra dentro del agua. El bufet es muy completo y variado. Tienen un restaurante donde sirven comida internacional, pasta, sandwiches y hamburguesas. Su calidad es buena. La piscina de la habitación es muy pequeña, no recibe apenas el sol y quizás sea un gasto innecesario pues nosotros ni siquiera la utilizamos. El servicio es bueno, no obstante, no cuentan con apenas personal en la playa, algo que debería mejorarse para una más rápida y mejor atención. La playa no es privada como anuncian, si no que la comparten con dos complejos más. Está bastante bien y es muy tranquila. Sí recomendaría el hotel, aunque el precio de las habitaciones es bastante elevado. Considerar siempre en el precio los impuestos.
Pool Suite Villa, con tu propia piscina y salon y habitaciones enormes. El primer dia no disponer de tu habitacion hasta antes de las 14.30. (les paso a todos los clientes) .
No tener ningún restaurante con aire acondicionado
We really enjoyed the luxurious rooms with the large beds and the jacuzzi on the deck outstide where you could relax and look at the lovely palm trees and ocean. The staff were very friendly and the food was lovely. The proximity to the beach was also great as you didn't have to go too far to dip into the water.
The care an attention of the staff, the privacy of the villas and the luxury of the accommodation (villas). Nothing.
not much, the room was ok but was more expensive and less nice than all the other places i stayed on this most recent trip to thailand. the service was terrible, the worst i ever had in thailand. staff barely spoke english and seemed perpetually confused, some were actually very rude which i have never experienced in thailand anywhere. very disappointing, a horrible place.
The rooms are state of the art and the staff are efficient and professional The distance from the main attractions
Good located near city centre and beach front, good services and nice and friendly staff, not to big hotel and therefore more personal The sea was polluted in front of the Hotel, only this part of the beach, other areas more left and right no polution, the Hotel Management need to find out the cause of this polution, should be clear sea water!!
the rooms are clean ,drinks at very good price,beach is very clean and food is good the reception staff unfriendly,unflexable for late check,internet slow,tv cannels are limited and housekeeping not giving enough water and washing soaps
The hotel is very new, very good location, just 10 minutes from the airport by car. Breakfast is very rich, coffee is freshly made, great scenery restaurant, facing the sea. The attitude of hotel staff very good, and very enthusiastic. Chaweng Beach poor quality, very few people swim in the sea.
amazing hotel so beautiful staff always friendly and curtious were greeted with flower garlands and a cool drink lovely touch, room best have ever stayed in stunning very spacious and design beautiful cannot fault this hotel, near to chaweng action but away enough to relax in peace nothing it was stunning
The hotel is great - good design, helpful and easy going staff, very clean and spacious rooms, excellent restaurant and great beach. The only backside was the cleanlinessof the sea right in front of the hotel (lots of seaweeds). But that didn't bother too much)
Nice hotel environment with leisure feelings. Breakfast providing with good selection of food especially all with coverings to get rid of small flying insects.