How pleasant and polite all the staff where N/a
As always with Marriott, the reception staff were excellent; helpful, cheerful and polite. The decor is very gloomy - I do realise that it's supposed to have a "Victorian" feel, but it's just gloomy. The bathroom in my room wasn't very clean with mould growing behind the door.
My husband and I were delighted with the total luxury of the hotel in general and also with the kindness of the staff, nothing was too much trouble. nothing
the bathroom was amazing a real shame non guest can come for a drink in hotel bar after 11.which doesnt really work if been out for dinner