El personal fue amable y el internet siempre estuvo disponible. El único problema que tuve es que no tenía mi reservación cuando llegué por suerte habían habitaciones disponibles pero por parte de booking.com no habían realizado la reservación
Esta fue nuestra segunda estancia. La decoración, el ambiente y la ubicación son impresionantes. Paredes muy finas. Espérate escuchar cuando los otros huéspedes vuelven a sus habitaciones por la noche y por la mañana temprano. Se puede escuchar cada palabra que dicen, cada puerta que abierta y cada paso que toma.
la ubicacion le falta un poco mas de servicio al huesped mientras usa la habitacion como reponer el cafe de cortesia jabones, y shampoo en la habitacion todos los dias, mas aseo a la habitacion habia lugares con mucho polvo y tierra,
El servicio de atención al cliente en el hotel era genial. Si vas por negocios o por placer, este hotel tiene todo lo que usted necesita. Me he hospedado en varios hoteles en Nueva Orleans y este es mi favorito.
Ubicación Limpieza Comodidad 9
Ubicación Cargo adicional por habitación de esquina cuya vista no era buena
Gran estancia! Un hotel limpio y cómodo. El centro de negocios no es gratis, lo cual es un punto negativo. Carla en el mostrador de recepción es maravillosa!!!
Todo Tuve problemas con mi tarjeta-llave varias veces pero no es gran cosa
Pensé que me alojaba en un hotel de 5 estrellas. Estaba muy limpio y con clase.
El aparcamiento era muy caro!!! Espacio limitado de descarga Pero el personal de limpieza, servicio de botones y la recepción maravillosos De primera!
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
The hotel was clean with comfortable rooms with a good location to walk to various sites around New Orleans. No open restaurant, complimentary coffee in the lobby you pay for, despite their advertisment they are not attached to the casino to name a few.
Comfort and near all I was disappointed when I was not given comp. Breakfast for the 3 nights I stayed
drink machine not cooled-hot drinks
The beds and bedding. The quality of the breakfast. The fact that the restaurant didn't open till 7:00 am. The monring we ate there, it opened at 7:05 and we didn't get out of there till 7:45, which made us late for our meetings. Most business people want to get in and out for breakfast and are not very concerned about a gormet experience. The should open by at least 6:30 am.
comfortable bed no complimentary internet access in business center and no complimentary coffee in the morning
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
Very close to convention center and Harrah's Casino. Excellent location for business. Room service not very effective. Hotel restaurant staff not efficient enough(they act slow).
location, near the congress centre
Great value for a nice hotel. Very clean, nice lobby, good cafe downstairs and nice but small roof top pool. Staff is very friendly and helpful. Very convenient to restaurants & bars and a 10 minute walk to the French Quarter.
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
I loved the location - only a block from Harrah's/Poydras, nearby lots of great bars and restaurants. The hotel was really nice and I loved all of the artwork. The room was also very nice. The bellhop broke a $50 bottle of Baileys, so I had to walk about 10 blocks in the heat to purchase another bottle, then had to walk another 10 blocks to my car to get the receipt from the first bottle, then walk all the way back to the hotel. They reimbursed me for both bottles, but it would have been nice if they would have taken care of this in another way. A free meal at Legacy would have made up for their mistake.
Everyone was very helpful. The staff offered advice on local restaurants, places to run, and places to grab a drink. The artwork is beautiful, it's very clean and has worry free parking.
Location. Great staff. The restaurant was very good. The decor was very appealing and pleasant. Internet was pricey and was subpar. A hotel like this should be offering complimentary high-speed internet for the price of the rooms.
The staff was very friendly and accommodating, and the room was clean. The hotel is just outside of the french quarter so it's a bit quieter, but still within in walking distance. The window in our room looked out into the center of the hotel which was a bit odd.
Bed was very comfortable. Amenity spaces were clean, large and designed well. Roof top pool!!!! Staff was rude. Having a rooftop pool in itself is amazing, but the area could use some modernization
good location, friendly staff! They could not locate our reservation even though we had an email confirmation. We had requested a king sized bed and received two doubles. Disappointing considering it was my 45th birthday.
Wonderful staff/customer service...good food in restaurant Nothing
Very clean property Small room, tiny bathroom, charged extra for everything!! (Gift shop was way overpriced in an area where no convenience store exist), they wanted $13 a day for wifi!!!
The front desk staff was so nice! The night we were there - there was a fashion show in the attached art gallery. The vibe of the place is very cool and hip.
Friendly. Great Art. Clean. Bar closed at 11.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
Tons of construction all around. Very limited parking, even in the lot we paid for.
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Good location abd price Multiple maintenence issues with our room.
Very comfortable and hip vibe. There was also a great band at their in-house music venue.
I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out. I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."
Overall it was a good experience. The room was 45 minutes late being prepared for us and it mad us a little late getting to a meeting place for our party.
We stayed here this past Sunday (March 2) just for one night. The rooms themselves were great - nice and clean with comfortable beds. They had fridges in the rooms which was great and a very nice pool/spa. The customer service was awful. When we arrived (about 10 AM) we could not even park at the hotel and the valet was extremely rude. Two people were in the process of getting their cars back so I asked if we could take their spots (there was no one else around the hotel lobby or valet area). The valet told me no and that it would be 2 hours before I could park. I asked what I was supposed to do with my car and he rudely replied that he didn't know and that check in was at three. I continued to ask why I couldn't take the new spots for the people leaving and he replied "Check in is at 3 PM, is that fair?". Once again in a very rude tone. I did not appreciate how I was being treated as a customer. I realize this is a busy time for New Orleans, but I felt that I didn't deserve his short temper or rude behavior. I still don't understand why we couldn't park where the cars were being moved from.
Everything was wonderful The price for parking . It was outrageous 28 dollars for one night or park on some side street blocks away. You kinda got us on that one.
Very clean, smaller room but good for family of 3
Todo el mundo allí era muy agradable y servicial. El hotel está muy limpio, y a poca distancia a pie o en tranvía de todo lo que queríamos ver. Sin duda recomendaría este hotel a mis amigos. Tenía ganas de ver que tenían camas confort reguladas, pero el control estaba cubierto y tenías que intentan pasar a través de la cubierta del colchón. También tuve un problema con mi sábana que se salía de mi cama, pero esto era un detalle pequeño.
Cercanía del centro de convenciones. Amabilidad del personal. El cuarto es bueno. La limpieza, y hay que fijarse si te alojan en el edificio del hotel o en un edificio vecino, que llaman "Lofts" en el cual tenés que salir del hotel por el parking, cruzar una calle, y entrar en otro edificio, en el cual nunca vi a ningún personal del hotel; me pareció bastante inseguro, y desolado. Es un poco incómodo para ir al gimnasio, a desayunar, o a la pileta. También debo decir que, a pesar de todo esto, el cuarto es muy bueno y amplio.
El personal era bueno, y la ubicación era buena, las camas eran muy cómodas. (Sin embargo, nos pusieron en un dos camas de matrimonio cuando pedimos una king size.) Hay un Starbucks en el hotel, que estaba bien situado, sin embargo, fue utilizado para café gratis para huéspedes en otras franquicias de Marriott, así que fue un poco decepcionante. Me hubiera gustado que hubiera habido más espacio en los cajones. Era inconveniente para estancias de una semana, aunque supongo que la mayoría de las personas están allí para asistir a una convención.
Spacious, clean rooms, in a great location (very close to Emeril's/the WWII Museum/Harrah's and only a 15 minute walk to the French quarter), at a fantastic price. You could do a lot worse at this price point with not that much more upside. We didn't even take advantage of the gym or free breakfast. We liked it. We weren't expecting to be wowed upon arrival and we weren't. A lot of families stayed, and therefore there was some noise. Nothing unreasonable.
Breakfast is awesome and unlimited. They have special events in the evening as well offering the guests snacks.
The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.
Room size and amenities were great. You could hear the rooms above and next to you.
Not a chain hotel - liked the older hotel style but first impression left us wondering if our room would meet our expectations. Lobby needs a little renovation - paint, new furniture etc
Great location. Friendly staff. Bugs in the bathroom. Hotel claimed to be making "green efforts" but had inefficient shower heads, toilets, and faucets. Light bulbs are still incandescent!! We call their claims greenwashing...walk the talk.
Employees were courteous and happy to answer any questions about the area. Room was emaculately clean and elegant. The restaurant/bar wasn't open, but it was the day after Christmas, so I undersatnd.
Good value comfy beds clean rooms easy walking distance to canal street and river walk areas.
My husband and I were only going to be in New Orleans for 1 night. We wanted to stay in a place with charm, and this was perfect! The hotel is in a really nice area, but not far from the French Quarter. We would definitely return.
We had a very good stay, walking distance to convention center and great restaurants in the area. Make sure to call for valet, very slow to retrieve car. Street view side has very loud streetcar traffic.
Muy limpio, gran variedad para el desayuno. Sin duda volveríamos a reservar.
El personal era estupendo, las habitaciones estaban limpias y ordenadas. La piscina era agradable, limpia y bien depurada. Y la ubicación era práctica, bonitas vistas. El precio del servicio era un poco caro
Everything was great- friendly staff, convenient location, free parking, hot breakfast, and pet friendly. The only thing i wold really request would be a fridge in the bedroom and a rug or carpet on the wooden stairs in the upper corner of the building. During a rainy morning, I slipped down several steps on the way to breakfast.
Very clean and friendly staff. Terrible parking
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.
We loved that this hotel was only walking distance to Bourbon Street. We hated that parking was not included in our stay. The parking decks are about 2 blocks away and are $20+ per night.
Close to sightseeing BED BUGS! PARKING ISNT 14 DOLLARS! HORRIBLE SERVICR!
Coldest shower ever. Very thin walls. We were woken up several times from people just getting ice. Very overpriced!
Decor was very nice and breakfast was very good The rooms are very outdated but the worst part was the round toilet seat on an elongated toilet,,! Porcelain is very cold!!! And only one valet handling Sunday morning checkout during Mardi Gras season?? Always loved Clarion Hotels but I was very disappointed in this one.
I loved that it was walking distances to Bourbon Street, Walking distances to shopping centers and an awesome location for transit transportation. The Trolley drop off and pick you up right outside of the hotel and it's very cheap. $3 for a 24 HR riding pass. I love the price of the hotel and the fact that they allowed my check out to be at 12pm when asked. I didn't like that the hotel didn't have continental Breakfast as its stated during online registration
It was very hot like the air wasn't working,but beside everything else was OK.
The hotel is ideally located on Canal Street. It is close enough to the French Quarter, that a walk takes about 15 minutes, but far enough that you do not have the noise, the dirt, or the crowds. It was agony trying to get information about parking. It took several attempts to get someone to answer the phone. The first employee was not helpful. I called a second time and got someone who gave me the phone number for the parking garage. I called the garage number, and the agent gave me the address and the rates, which was my original purpose.
Location.. Right on Canal & Blocks away from Bourbon St Trolley & Bus Stops across the street Staff was wonderful. Especially our morning staff(sorry forgot her name). She went the extra mile. Gave us 2(FREE) trolley passes so my husband & I ventured out in N. Orleans. Nite & all around staff was very courteous. OVERALL...Great stay PILLOWS WERE TOOOOO SMALL.: We travel a lot & never saw some pillows that small. look like sofa throw pillows. Towels: but NO wash rags the following day(I'm sure they would have supplied sum if I'd called but we travel with some. PRICE: We paid $209.00 per nite & the Marriot few blocks away was $239, I know bc family stay there....
Clean, comfortable, close to French Quarter. There was a fridge & microwave in the room. ( but signs asking you not to take food upstairs) Queen Suite had a Full sized bed not a Queen. In room information indicated that breakfast was included. (It was NOT) No valuables safe in the room. Elevators a little sketchy. Great view of a parking deck. No closet light
Room seemed clean, had a mini fridge and microwave and a nice office area. The parking situation is ridiculous. They have a small lot that you can park in for free if there's room, but if not you have to park in the hospital parking for like $18/night. Why can't the hotel clear a deal with the hospital and let guests stay in their garage without expense?
Great customer service. Water was left in tub... Iron leaked water. Walls thin you can here everything.
Really nice hotel. Great for anyone who is looking to be close to bourbon street, but doesn't want to be so close that they can't sleepy thanks to all the noise. Staff was amazingly friendly. Wish there could have been more food at breakfast.
Es un hotel de diseño que se encuentra muy bien ubicado, es muy cómodo y limpio. Que no ofrecen desayuno incluído, pero si ofrecen café por la mañana.
la relacion calidad precio es inmejorable. esta limpisimo y es muy confortable.ademas la deocracion de las habitaciones es hace que te sientas muy agusto
El estilo de la habitación y el tipo de arquitectura del hotel, con casitas pequeñas cara a una placita central. El baño es tercermundista. La ducha es vieja, los remates asquerosos. El tocador está fuera del baño y era nuevo y muy bonito.
El hotel me ha parecido precioso, las habitaciones decoradas con gusto, amplias y muy bien cuidadas. La cama enorme y muy comoda, y todo muy limpio. Recomiendo este hotel a todo el mundo. El desayuno un poco escaso, acostumbrados a los desayunos de los hoteles europeos.
El hotel esta bien ubicado y las habitaciones son cómodas. El desayuno es básico.
muy amplio, cerca de la tranvia y de los restaurantes falta ventilacion, las ventanas estaban selladas y nose podian abrir. muy encerrado
Buena ubicación. Muy tranquilo, pues la distribución es como una pequeña urbanización repartida en pequeños edificios.