El servicio de atención al cliente en el hotel era genial. Si vas por negocios o por placer, este hotel tiene todo lo que usted necesita. Me he hospedado en varios hoteles en Nueva Orleans y este es mi favorito.
Servicio amable y gentil con una sonrisa.
El aparcamiento era muy caro!!! Espacio limitado de descarga Pero el personal de limpieza, servicio de botones y la recepción maravillosos De primera!
Ubicación Limpieza Comodidad 9
Ubicación Cargo adicional por habitación de esquina cuya vista no era buena
Pensé que me alojaba en un hotel de 5 estrellas. Estaba muy limpio y con clase.
Gran estancia! Un hotel limpio y cómodo. El centro de negocios no es gratis, lo cual es un punto negativo. Carla en el mostrador de recepción es maravillosa!!!
Moderno. Amable. 40 dólares por el servicio de aparcamiento al día!!
Todo Tuve problemas con mi tarjeta-llave varias veces pero no es gran cosa
Esta fue nuestra segunda estancia. La decoración, el ambiente y la ubicación son impresionantes. Paredes muy finas. Espérate escuchar cuando los otros huéspedes vuelven a sus habitaciones por la noche y por la mañana temprano. Se puede escuchar cada palabra que dicen, cada puerta que abierta y cada paso que toma.
El personal fue amable y el internet siempre estuvo disponible. El único problema que tuve es que no tenía mi reservación cuando llegué por suerte habían habitaciones disponibles pero por parte de booking.com no habían realizado la reservación
la ubicacion le falta un poco mas de servicio al huesped mientras usa la habitacion como reponer el cafe de cortesia jabones, y shampoo en la habitacion todos los dias, mas aseo a la habitacion habia lugares con mucho polvo y tierra,
El personal fue maravilloso, la habitación era espaciosa, el cuarto de baño lujoso y la ubicación era excelente para acceder al barrio comercial y al French Quarter. Aparcamiento es siempre caro en Nueva Orleans. El personal del servicio fue muy cortés y atento. Nos ayudaron a hacer el precio soportable.
Friendly. Great Art. Clean. Bar closed at 11.
I loved the location - only a block from Harrah's/Poydras, nearby lots of great bars and restaurants. The hotel was really nice and I loved all of the artwork. The room was also very nice. The bellhop broke a $50 bottle of Baileys, so I had to walk about 10 blocks in the heat to purchase another bottle, then had to walk another 10 blocks to my car to get the receipt from the first bottle, then walk all the way back to the hotel. They reimbursed me for both bottles, but it would have been nice if they would have taken care of this in another way. A free meal at Legacy would have made up for their mistake.
The staff was very friendly and accommodating, and the room was clean. The hotel is just outside of the french quarter so it's a bit quieter, but still within in walking distance. The window in our room looked out into the center of the hotel which was a bit odd.
Everyone was very helpful. The staff offered advice on local restaurants, places to run, and places to grab a drink. The artwork is beautiful, it's very clean and has worry free parking.
good location, friendly staff! They could not locate our reservation even though we had an email confirmation. We had requested a king sized bed and received two doubles. Disappointing considering it was my 45th birthday.
The front desk staff was so nice! The night we were there - there was a fashion show in the attached art gallery. The vibe of the place is very cool and hip.
Location. Great staff. The restaurant was very good. The decor was very appealing and pleasant. Internet was pricey and was subpar. A hotel like this should be offering complimentary high-speed internet for the price of the rooms.
Wonderful staff/customer service...good food in restaurant Nothing
Bed was very comfortable. Amenity spaces were clean, large and designed well. Roof top pool!!!! Staff was rude. Having a rooftop pool in itself is amazing, but the area could use some modernization
Very clean property Small room, tiny bathroom, charged extra for everything!! (Gift shop was way overpriced in an area where no convenience store exist), they wanted $13 a day for wifi!!!
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
Great value for a nice hotel. Very clean, nice lobby, good cafe downstairs and nice but small roof top pool. Staff is very friendly and helpful. Very convenient to restaurants & bars and a 10 minute walk to the French Quarter.
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Tons of construction all around. Very limited parking, even in the lot we paid for.
Good location abd price Multiple maintenence issues with our room.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Todo el mundo allí era muy agradable y servicial. El hotel está muy limpio, y a poca distancia a pie o en tranvía de todo lo que queríamos ver. Sin duda recomendaría este hotel a mis amigos. Tenía ganas de ver que tenían camas confort reguladas, pero el control estaba cubierto y tenías que intentan pasar a través de la cubierta del colchón. También tuve un problema con mi sábana que se salía de mi cama, pero esto era un detalle pequeño.
Cercanía del centro de convenciones. Amabilidad del personal. El cuarto es bueno. La limpieza, y hay que fijarse si te alojan en el edificio del hotel o en un edificio vecino, que llaman "Lofts" en el cual tenés que salir del hotel por el parking, cruzar una calle, y entrar en otro edificio, en el cual nunca vi a ningún personal del hotel; me pareció bastante inseguro, y desolado. Es un poco incómodo para ir al gimnasio, a desayunar, o a la pileta. También debo decir que, a pesar de todo esto, el cuarto es muy bueno y amplio.
El personal era bueno, y la ubicación era buena, las camas eran muy cómodas. (Sin embargo, nos pusieron en un dos camas de matrimonio cuando pedimos una king size.) Hay un Starbucks en el hotel, que estaba bien situado, sin embargo, fue utilizado para café gratis para huéspedes en otras franquicias de Marriott, así que fue un poco decepcionante. Me hubiera gustado que hubiera habido más espacio en los cajones. Era inconveniente para estancias de una semana, aunque supongo que la mayoría de las personas están allí para asistir a una convención.
Breakfast is awesome and unlimited. They have special events in the evening as well offering the guests snacks.
Spacious, clean rooms, in a great location (very close to Emeril's/the WWII Museum/Harrah's and only a 15 minute walk to the French quarter), at a fantastic price. You could do a lot worse at this price point with not that much more upside. We didn't even take advantage of the gym or free breakfast. We liked it. We weren't expecting to be wowed upon arrival and we weren't. A lot of families stayed, and therefore there was some noise. Nothing unreasonable.
Room size and amenities were great. You could hear the rooms above and next to you.
The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.
Muy limpio, gran variedad para el desayuno. Sin duda volveríamos a reservar.
Gran ubicación, encantador, ordenado y el desayuno fantástico. Cuidado con el servicio de aparcacoches de 40 dólares a la llegada! Caro el aparcacoches, toallas algo desvencijadas.
El personal era estupendo, las habitaciones estaban limpias y ordenadas. La piscina era agradable, limpia y bien depurada. Y la ubicación era práctica, bonitas vistas. El precio del servicio era un poco caro
Everything was great- friendly staff, convenient location, free parking, hot breakfast, and pet friendly. The only thing i wold really request would be a fridge in the bedroom and a rug or carpet on the wooden stairs in the upper corner of the building. During a rainy morning, I slipped down several steps on the way to breakfast.
The staff was very professional and helpful, friendly and with a very present concept of service. Good view of the city, quiet within walking distance of all the action the toilet bowl was a bit old and chipped
Nice The facilities and staff are rude and not reasonable at all. They just keep saying sorry but like everyone can agree, when someone says sorry so many times they do not mean one word of it.
It was center to everything, on the street car line, and rooms were quiet and cold!!! Great place
The staff were wonderful, helped us and went beyond to help us. We enjoyed our trip very much! Nothing.
Amazing location, close to everything. Walking distance to French Quarter and river walk The bed was a little too hard have me back pain.
Our bed was so comfortable.
Great restaurant service and variety especially BF Great Wi-Fi Great price on Kayak Young female at Front Desk waited on 4 people at one time Stored luggage and kept my car for 2 hours to eat lunch after checkout better directions to second elevator which is at the end of the wall
Customer service was really good. The restaurant in the hotel was awesome. This is an old hotel. The elevator is bee old and slow. In fact an employee was in the elevator with me and she had to jump up and down to get the elevator to move. The tub in the bathroom was a bit scratched up. The rooms are very small. There was old food in our fridge. The valet is a bit confusing when you first arrive. It takes 20 minutes to get your car.
On the Saturday night of mice day somebody was two and he berated to get into his room and was sleeping on the floor. Hotel staff person walked by as I was leaving my room and did not address the person sleeping there.
Awesome staff after being disenchanted by Expedia booking. Had to scramble and this was an awesome experience. Nothing!
Awesome location. Close to everything I wanted to see. No pool but it's OK. Wasn't in the hotel much anyway
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.
Very clean and friendly staff. Terrible parking
Really nice hotel. Great for anyone who is looking to be close to bourbon street, but doesn't want to be so close that they can't sleepy thanks to all the noise. Staff was amazingly friendly. Wish there could have been more food at breakfast.
Room seemed clean, had a mini fridge and microwave and a nice office area. The parking situation is ridiculous. They have a small lot that you can park in for free if there's room, but if not you have to park in the hospital parking for like $18/night. Why can't the hotel clear a deal with the hospital and let guests stay in their garage without expense?
Coldest shower ever. Very thin walls. We were woken up several times from people just getting ice. Very overpriced!
Great customer service. Water was left in tub... Iron leaked water. Walls thin you can here everything.
Location.. Right on Canal & Blocks away from Bourbon St Trolley & Bus Stops across the street Staff was wonderful. Especially our morning staff(sorry forgot her name). She went the extra mile. Gave us 2(FREE) trolley passes so my husband & I ventured out in N. Orleans. Nite & all around staff was very courteous. OVERALL...Great stay PILLOWS WERE TOOOOO SMALL.: We travel a lot & never saw some pillows that small. look like sofa throw pillows. Towels: but NO wash rags the following day(I'm sure they would have supplied sum if I'd called but we travel with some. PRICE: We paid $209.00 per nite & the Marriot few blocks away was $239, I know bc family stay there....
We loved that this hotel was only walking distance to Bourbon Street. We hated that parking was not included in our stay. The parking decks are about 2 blocks away and are $20+ per night.
Close to sightseeing BED BUGS! PARKING ISNT 14 DOLLARS! HORRIBLE SERVICR!
When I showed up my reservation had been canceled. I was on the phone for over a hour trying to get things straight. We were finally put in a room after they told us there were no more rooms available. The room we were put smelled awful clearly people had been smoking in it all night long. They ended up moving us to another new room. We ended up missing our dinner reservation, making our friends wait, and were late to the event we were there for. Overall the worse hotel experience I have ever had.
Clean, comfortable, close to French Quarter. There was a fridge & microwave in the room. ( but signs asking you not to take food upstairs) Queen Suite had a Full sized bed not a Queen. In room information indicated that breakfast was included. (It was NOT) No valuables safe in the room. Elevators a little sketchy. Great view of a parking deck. No closet light
I loved that it was walking distances to Bourbon Street, Walking distances to shopping centers and an awesome location for transit transportation. The Trolley drop off and pick you up right outside of the hotel and it's very cheap. $3 for a 24 HR riding pass. I love the price of the hotel and the fact that they allowed my check out to be at 12pm when asked. I didn't like that the hotel didn't have continental Breakfast as its stated during online registration
It was very hot like the air wasn't working,but beside everything else was OK.
The hotel is ideally located on Canal Street. It is close enough to the French Quarter, that a walk takes about 15 minutes, but far enough that you do not have the noise, the dirt, or the crowds. It was agony trying to get information about parking. It took several attempts to get someone to answer the phone. The first employee was not helpful. I called a second time and got someone who gave me the phone number for the parking garage. I called the garage number, and the agent gave me the address and the rates, which was my original purpose.
la relacion calidad precio es inmejorable. esta limpisimo y es muy confortable.ademas la deocracion de las habitaciones es hace que te sientas muy agusto
Cerca de la ciudad sin ser demasiado ruidoso El desayuno era todos los carbohidratos o las proteínas - sin huevos
Es un hotel de diseño que se encuentra muy bien ubicado, es muy cómodo y limpio. Que no ofrecen desayuno incluído, pero si ofrecen café por la mañana.
Bonita habitación moderna y limpia! El personal es estupendo!