I would like to have free use of a computer. I did not travel with my computer. The computer server was down so it did not accept my credit card either.
I loved the location of the hotel, the room was great. They were really pushy with the Vacation Timeshare piece, offered $100 off my room if I would take a tour, explained I was in town for my grandpa's funeral and the man continued on asking me if I would like to go to Sea World. I explained I was here for a funeral and wasn't up for any of that, he continued to ask me what my favorite shows were etc. Completely inconsiderate. The train went past about every hour and with the station just a block or two away with the train passing came lots of whisle blowing which made sleep possible only in between whistle blows which was about every hour.
The location was perfect. The restaurant was very good. The rooms were well appointed and luxurious. There was no room service. It wasn't as much a hotel as a "rent a condo", which I did not pick up in the Internet.
It was across the street from the Oceanside Pier and the beach. The check in procedure took too long. You had to wait in line to check in, and then go to different spot to wait in line to get your parking pass. The check in process took almost half an hour. Also, check-in time was 4:00 p.m. and check-out time the next morning was 10:00 A.M. It's the earliest check-out time I've ever encountered.
Good location Force fed time share sales pitch. Toilet bowl brush in toilet bowl when arrived.
Very clean facility, professional, friendly and helpful staff, location was awesome. Would have liked a room facing the ocean
Absolutely beautiful, oceanview from the balcony, beach directly across the street. Friendly staff very accomodating. For some unknown reason booking.com canceled my reservation when I arrived to check in the hotel clerk told me this causing some panic upon my part as I had flown a very long way, and momentarily thinking I had no where to stay! The hotel staff was extremely accomodating and were able to book me into a room that was indeed fabulous. I will not be booking anything again on your website.
the hotel is well located, clean and a very friendly staff with a great restaurant the train noise in the night
Pier is across the street. Rooms are clean and comfortable. Hotel is also a timeshare resort so oceanview rooms were not available.
how clean and friendly the staff were and how close it was to the beach. just the sofa bed. It was very uncomfortable.
The hotel staff were very nice and helpful. The resort was centrally located. It was a very comfortable stay. The Studio room did not have a refrigerator or microwave.
Transporte y recepción amable. Autopista ruidosa. Difícil de encontrar la dirección (engañoso).
Me pareció un muerto roch en mi habitación!
No todo era como de publicidad. Volveremos de nuevo. Seleccionar canales como se indica en la guía de difícil.
Loved the location and the friendly staff. Nice clean and newly remodeled rooms. I wish they would include breakfast
Staff was very friendly and accomodating. had several problems with key card not working. Had to have front desk re-set it several times and trade in cards that were not working (inconvenience)
I tried to check out early due to personal matters & was charged for a room that I did not occupy for the last evening. Cancellation on booking was offered when booking was made. Related groups fishing for $ from a simple Hotel booking resulted in lack of accountability by staff & an unhappy patron. Will NOT do so again as reps on booking were not honoured.
Room was clean and very comfortable Price of wine was too high - $14 for 8 ounces. No free coffee in morning. Breakfast was great but pricy. Coffee, eggs, sausage, and fruit about $24.
We enjoyed our stay, it was comfortable and very clean. We also enjoyed our breakfast! The only downside was the limited use of hot water. There wasn't any!
Clean and spacious room. Comfortable bed. Friendly staff The maid skipped our room one day. The staff did bring up clean towels.
Close to Legoland. Karl Strauss on site. Pool options. Friendly staff. Still under construction in the "hotel" area. Lots of areas closed off with yellow tape, plastic covering on floors, one kids water park fountain toy was out of service.
I loved the location. Walking distance from legoland, short drive to a variety of restaurants, and the Carlsbad outlet mall. Great family pool with splash pad and a onsite park. Rooms had a microwave and mini-fridge. It was kind of pricey.
Proximity to Legoland. Child friendly atmosphere. Pool was great for kids. Housekeeping arriving after 5 pm.
This is a BEAUTIFUL RESORT, the location is EXCELLENT and the view is AMAZING but... We were walking around in the room barefoot and after 15 min we noticed the bottom of our feet were BLACK. The carpet in our room was disgustingly dirty!!! Then there was not hot water for our entire stay. I understand hot water was a mechanical issue but dirty carpet in the rooms in a lack of cleanliness.
Location to Legoland The room wasn't cleaned until the last day of our stay. There was construction going on. And, our room was dirty from the previous tenants. Not sure if the lack of attention was because we used Kayak, or if the Hotel is just that bad. I was surprised.
Very close to Legoland, 3 min walking distance, the swiming pool area is very nice... and the hotel staff is very kind
very nice pool with kids pool. nice amenities. great location. hotel needs updating. very squeaky floors with old carpet.
Tuve algunos problemas pero el director se encargó de ello! Manny era increíble e hizo que mi estancia fuera mejor!
Buen desayuno y ubicación! La habitación era de un buen tamaño y las camas eran cómodas. La piscina era pequeña y el aire acondicionado era chirriante. Los pisos y escaleras del vestíbulo estaban sucios.
Room was spacious and clean, shower was great, location was great. I was woken up by housekeeping in the morning on the day I checked out- I would have liked to sleep in! And I don't like the hidden "resort fee".
Very kid-friendly and the proximity to Legoland was nice. The staff were generally pretty helpful. The gym had a good selection of equipment. For the price, the room that we had was sub-par. The wallpaper in the bathroom was peeling and the shower was pretty run-down. Although some of the gym equipment had televisions built in, there was limited volume despite the supplying of headphones. Couldn't really hear anything while running on the treadmill.
The grounds the facility were on were beautiful. The room was very nice and in great condition. The location is a little remote.
Everything perfect down to the smallest little detail (like little letter-sponges with our sons name)
Privacy and cleanliness Concierge could not find our reservations a few days before arrival (we were staying nearby and just stopped by to confirm location). Evidently not under our name and she kept telling us this hotel was for residents. I later called the hotel with conf #
The room was smaller than I expected. The layout of the room was also weird
We loved the room, bed was really comfortable. Had a great nights sleep. The pool area is great. Cabanas, two pools, two jacuzzis, and two firepitts. Plenty of space. Staff was nice but not very knowledgeable. No one ever went out of their way to help if there was a problem.
Super helpful and friendly staff, nice facilities, pools were awesome for relaxing during the day. The check-in time of four and check-out time of eleven is a little tight, but we requested a later check out (noon) and that made it closer to what we are used to at other hotels.They offered to let us use the pool after checking out so that was really nice of them.
Tons of bugs. Couldn't use the beautiful balcony.
Loved the atmosphere. Calm by the lake. Family oriented! Felt like vacation! Music, bar, and s'mores by the pool! The lake and the boat rental our favorite part! Drinks at the pool bar a little pricey.
The s'more kit upon check in, super friendly and helpful staff. Very nice room, comfortable and well maintained. We were in town for a soccer tournament and the weather was in 60s so we would have liked to enjoy the pool and lake activities.
great value for the price. We had a great time !
We LOVED our one-night stay at the Lakehouse! From the moment we arrived to the moment we left - everything was perfect. We booked it last minute as a fun little getaway during the holidays. We got a pretty good deal since we stayed the night before New Year's Eve (12/30). The hotel texted us to let us know our room was ready and we were able to check in around 1 PM. We had a ground floor pool view room. Every room has a balcony with bright yellow adirondack chairs and it was really nice sitting outside our room, with a cup of coffee and my book. They had quiet reggae music playing at the pool and I really enjoyed it! The room was IMMACULATE. Everything felt new and crisp and clean. I loved the color scheme and layout too. The room was really spacious and just overall lovely. It was just 2 of us for one night but I did notice that there were a TON of outlets throughout the room. Nice touch in this day and age when we all have so many electronics to charge :) The pools were both heated and almost warm enough for me to swim in (On December 30, mind you). We loved the jacuzzis though! I wish we'd been there on a Friday when they serve Sangria at the pool! (oh well, we'll just have to go back). In the evening they have fire pits around the pools that they light and it was really pretty and romantic. The grounds were really peaceful and tranquil. And even though the hotel was probably at low to moderate capacity - it feels like the type of place that even when it's full, it doesn't feel crowded. I noticed that another couple was checked into the room next to us, and there were people above them, but I never heard anyone at all when we were in our room. They serve free coffee in the morning at their little cafe and it was better than that your standard free hotel coffee. We walked by the lake, but didn't participate in any of the many lake activities. I also went for a run in the neighborhood in the morning and it's a really cute little community. We had a great time at the Lakehouse and kept saying we really wanted to bring friends back!
I loved the room and the fact that it was right by the lake. It had a great view. The only thing I didn't like was that hardly and water came out from the shower or the sink but besides that everything else was great!
Great staff,truly care about you...my husband was having surgery and they wanted to make sure he had everything he needed to be comtorable and have a room on the first floor and they also upgraded us to a room that was right on the lake free of charge:) amazing beds,showers,true spa like feel The only thing that bothers me is that you can't check in until 4 and you have to check out by 11
The Lakehouse has a lot of potential and gets a lot of things right, but it lets the little details get in the way of really hitting the mark. Pros: - Comfortable beds - Full showers - Beautiful pools - Friendly staff - Free Wi-Fi - Free parking - Mini fridge - Activities for kids Cons: - Noise - Bugs - Outside light - No safe in room - No plugs at computer desk - Wi-Fi drops and is unreliable Most rooms are motel-style and open directly to the outside, which can be noisy and makes it much easier for bugs to end up in the room (especially with the rooms being so close to the lake). We had mosquitos and silverfish in our room two or three days in a row.
I like the location I was promised a ocean view I got a parking l
Cape Rey was a lovely place to stay and I wouldn't mind coming back for a longer stay. Only had the chance to spend a beautiful weekend there, can't imagine how amazing it'd be in the summer. Staff was very helpful, approachable and kind.
Food was awful, I would have expected better especially considering the simplicity of my order and the cost. I ordered a cheeseburger which was burned and the worst quality. The pizza I ordered tasted like cardboard. When I was checking out I waited about 5 minutes for the front desk agent to come back, she came up from the hallway with a cup of coffee in hand and didn't even apologize for the wait.