La cama era demasiado blanda y demasiado ruido
Me gustó todo! Especialmente el servicio de transporte de cortesía.
Bonitos jardines y zonas comunes No había mantas para cama extra.
Hotel con vistas
Ubicación, comodidades, instalaciones, colchón, muebles Limpieza: Un buen número de artículos no estaban limpios, por ejemplo, paredes de baño, alfombras, pero sobre todo, la parte inferior de mi edredón tenía sangre fresca en varios lugares. Gestión: Me trataron con condescendencia cuando comenté al gerente los problemas. Me dijeron que me darían puntos SPG, pero después de 2 semanas todavía no los han agregado a mi cuenta.
Comodidad Nevera no funcionaba
Personal era estirado
Modestos alojamientos Nada especial para precio
Asegúrate de ver la habitación de antemano. Era muy pequeña.
El personal era super agradable. Para una estancia de 2 día acabé pagando 60 dólares por el aparcamiento.
Una maravillosa cama sábanas, mantas, colchones Hotel cálido y limpio Personal - cálido y atrayente Ubicado
Habitación muy tranquila, limpia Aparcamiento caro y de difícil acceso
La piscina ha sido cerrado para siempre!
Muy limpio y elegante
Es cansado. Necesita refrescar en las habitaciones
El personal es increíble, muy servicial y amable. Cumplieron con todo lo que les pedimos para mi familia.
El mejor lugar para alojarse cuando iba a los Estudios Universal, y voy mucho. Hay un servicio de transporte gratuito que te lleva a la entrada de la ciudad a pie o se puede llegar a pie en menos de 10 minutos a través del puente peatonal.
Habitación enorme con cama super cómoda y muy grande. Está justo al lado de Universal Studios.
Tiene habitaciones sumamente confortables.con exelente vista,muy buena pileta,con horario cómodo,lo que permite disfrutarla. la atención de todo el personal es muy buena ycálida.la comida de su restaurante muy buena y buen precio
Instalaciones,servicio y ubicacion excelentes Restaurante muy caro y mucho ruido en asillos al cerrar las puertas . el personal del aseo hace mucho ruido en pasillos
Todo fue perfecto.
la ubicación falta modernidad
El personal era genial, la ubicación de otros lugares de interés. El aparcamiento es un poco caro teniendo en cuenta que pagamos 200 dólares la noche, debería recibir un descuento. Los ascensores estaban fuera de servicio. El desayuno era muy caro para una estancia de una semana. No pude encontrar un salón para servicio.
La cercanía a los estudios Universal No nos limpiaron las habitaciones y cuando nos quejamos, nos mandaron a la habitación a esperar una llamada por parte del personal de limpieza para que nos dieran las explicaciones oportunas. Al final se presentaron 45 minutos más tarde, en plena noche.
La atención del personal, el desayuno, la ubicación y el servicio de transporte al parque Los Tips solocitados por el personal de transporte taxi aeropuerto de $10 US adicionales a la tarifa del hotel.
Drenaje de agua no bañera
Ubicación del hotel TODO EL PERSONAL ~!! Piscina!!
Limpio y cómodo A la salida me di cuenta de que me cobraron de más. Me cobraron el triple el precio prometido cuando reservamos. Su respuesta fue que le llevaría dos días hábiles. Después de horas de mi tiempo conseguí que lo corrigieran.
En general las instalaciones. El servicio de Conserjería
Necesita una renovación masiva. Todo viejo y hecho polvo... Muebles, cama, aire acondicionado y ventilación, todo. El aparcamiento también valía 19/21 dólares por auto/valet... demasiado caro
Las camas son limpias y cómodas El personal era fantástico El botones lo hace todo con una sonrisa El personal del bar sabe lo que quieres para beber El personal de recepción es rápido y bueno La ducha tenía el desagüe atascado Lo arreglaron pero fue un inconveniente del viaje
Cerca del casco antiguo de Pasadena y buenos restaurantes El precio era un dedo demasiado
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
It was a good experience.
The stay The reception did not know what to do. Disturbed my stay.
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
quick procedures, thick walls, i.e. no noise from neighbouring rooms breakfast monotonous
Ease of check-in, open & ample parking, am breakfast, great location.
Friendly service, clean and functional rooms at an affordable price for the location within walking distance of the convention center and old town.
A quick walk to the Pasadena Convention Center, old town, and parade route. A half-block from Whole Foods. Mattress way past its useful life. Breakfast bar is all sugary and processed food.
Location to rose bowl Room was a little dated and not super clean.
Easy access, large room, comfy beds Breakfast was not so good. Egg yolk in boiled egg was overcooked and almost green.
Breakfast was ok. Dowtown at 5 minutes by feet. During the night, the noise of the air conditioner of the neighbor room was too loud.
good location, clean room, free parking, free wi-fi, breakfast included, microwave and refrigerator in the room Wi-Fi signal a little weak in my room, on/off connection
This guest did not leave comments about this hotel.
Free breakfast! I didn't realize Pasadena was so far from LA, but that was my fault.
Room itself nicely furnished. Location in Pasadena was probably poorest and oldest part of town but close to Huntington gardens.And Pasadena is happening place with fine reataurants and much jazz. Breakfast was quite good. Was Represented that there was Internet in the room. Worthless. On and off so much you just give up.
everyone one was very helpful and seemed to like what they are doing. Hotel Employee was great and made sure We had plenty to eat at breakfast..... wish We could of stayed longer.....
Roomy Small parking lot
I liked the location. I liked the fact that the room was set back off from the street. I liked the friendliness and courtesy of the housekeeping staff.
Quiet room. Good breakfast. Nice staff. Location surrounded by auto repair shops! Unwelcome looking, tiny pool.
Clean, well-outfitted room. Very small breakfast area.
Our week long stay started well and everything seemed nice until one of the someone stole my wife's Jewelry from the room which we suspect was the maid since based on the hotel management, she was the only one that had entered our room in our absence. Jewelry theft aside, the thing that was most disturbing to realize was that the maid had gone through all of our personal belongings. Once we brought up the issue with the management, all they had to say was that there is nothing the could do about it.
The bathroom was outstanding They use typical commercial cleaners eve though they realize that the cleaners are toxic and in some cases carcinogenic. I can say from personal and professional experience that environmentally friendly cleaners work fine.
everything. we were on a business trip for my husband's company and his company paid for us to stay in the Sheraton for 4 nights. I hated the Sheraton so for the last night we stood in the Comfort Inn and this hotel was so much better. no
I liked my stay. I liked the room, the breakfast, the location and the staff.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
Staff was okay. Food was good. It's being remodeled. Was very noisy in our room 1802 during the day we were trying to take a break between conference sessions. The elevators were incredibly slow! up to a 20 minute wait one evening!(6/13) The door was a hassle, took multiple tries to get it open, latch isn't lined up with striker plate, told front desk, they didn't understand and gave us another key card We'll stay at the Hilton I think, but a bit more money......or wait for remodel to be finished.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
So close to Universal Studios and had a shuttle right outside the hotel the door handle to the room needed to be looked at
When we checked in we were told they sold out on higher floor rooms, and only room is on the 4th floor. That room, 420 was dated! Room number on the door was handwritten. Everything was old. I was so angry that I paid over $300 including tax for this pos!
Para estar en Pasadena, un poco caro. Claro que a nosotros nos interesaba la zona por proximidad a unos amigos. La zona de desayuno excesivamente pequeña.
El personal era muy agradable, y ofrecían muchos servicios: Internet gratis y las habitaciones muy equipadas con electrodomésticos.
las habitaciones muy confortables todo me parecio muy bien
The room was clean and large. I was able to get an upgrade for free. The room had a mini frige, microwave, coffee maker. had a small sitting room for watching TV. Towels were small and hard. I was quite pleased for the price, other nicer hotels nearby were priced higher and also charged for parking and internet. This also offers a free breakfast, but I had to leave before it opened. Towels were small and hard.
The gentleman at the front desk was very pleasant. It's a basic motel that could use a refresh and an exterminator. As soon as I walked into the room, I noticed a strong, sweet odor, which I assumed to be the solution they use to clean the room. Eight hours after I left, I began noticing red welts on right arm and on my face in the characteristic linear pattern associated with bedbugs. Suddenly the sweet smell from the night before clicked (bedbug infestations are often associated with an overripe raspberry smell). My right hand swelled to almost twice its size and I itched for days. I will not be coming back.
The location was good: close to Old Town Pasadena. It was nice to have free parking and breakfast included. The bathroom was somewhat dirty, the coffee machine didn't work, and we were on the first floor and there was a lot of noise from the parking lot. Plus, the door jam was not sealed, so light seeped in from outside all night, making me wonder about the security of the room (114), since it seemed like someone might be able to push something through the door jam and open the top security latch. So that I could finally sleep without thinking that someone would break in, I finally pushed a chair under the door handle and tried to twist a hanger around the top latch to reinforce it. When I told the (nice) front desk person about these issues in the morning, he only apologized.
Great price, clean, location, breakfast nook. Small tub.
The man who checked us in and woman who checked us out were nice. My coworker and I stayed in two rooms for a business trip. The price was better than some of the other higher name brand hotels, but it didn't look as bad as the motels in the area. The bathtub was very dirty. Soap scum and I'm not sure what else were on the bathtub, and the spout could have been cleaner, as well. The sink could also have been cleaned better. The beds seemed okay.
Room was clean, bed was comfortable, includes TV microwave and fridge. Free continental breakfast starts at 6 AM but I didn't try it out. Parking lot does get full but I had no issues with parking. Talking outside on the balcony after 11 PM
habitación amplia, limpieza general del hotel y baño buena, excelente ubicación cercana a Colorado Boulevard. Poca variedad de elementos para el desayuno.
Relación calidad-precio y ubicación.
lo centrico de pasadena no
La ubicación no es conveniente y el WiFi no es bueno
No hay nada bueno para este lugar