El personal es increíble, muy servicial y amable. Cumplieron con todo lo que les pedimos para mi familia.
Comodidad Nevera no funcionaba
Muy limpio y elegante
Ubicación, comodidades, instalaciones, colchón, muebles Limpieza: Un buen número de artículos no estaban limpios, por ejemplo, paredes de baño, alfombras, pero sobre todo, la parte inferior de mi edredón tenía sangre fresca en varios lugares. Gestión: Me trataron con condescendencia cuando comenté al gerente los problemas. Me dijeron que me darían puntos SPG, pero después de 2 semanas todavía no los han agregado a mi cuenta.
Personal era estirado
Es cansado. Necesita refrescar en las habitaciones
La cercanía a los estudios Universal No nos limpiaron las habitaciones y cuando nos quejamos, nos mandaron a la habitación a esperar una llamada por parte del personal de limpieza para que nos dieran las explicaciones oportunas. Al final se presentaron 45 minutos más tarde, en plena noche.
Habitación enorme con cama super cómoda y muy grande. Está justo al lado de Universal Studios.
La atención del personal, el desayuno, la ubicación y el servicio de transporte al parque Los Tips solocitados por el personal de transporte taxi aeropuerto de $10 US adicionales a la tarifa del hotel.
El personal era genial, la ubicación de otros lugares de interés. El aparcamiento es un poco caro teniendo en cuenta que pagamos 200 dólares la noche, debería recibir un descuento. Los ascensores estaban fuera de servicio. El desayuno era muy caro para una estancia de una semana. No pude encontrar un salón para servicio.
la ubicación falta modernidad
Tiene habitaciones sumamente confortables.con exelente vista,muy buena pileta,con horario cómodo,lo que permite disfrutarla. la atención de todo el personal es muy buena ycálida.la comida de su restaurante muy buena y buen precio
El mejor lugar para alojarse cuando iba a los Estudios Universal, y voy mucho. Hay un servicio de transporte gratuito que te lleva a la entrada de la ciudad a pie o se puede llegar a pie en menos de 10 minutos a través del puente peatonal.
Instalaciones,servicio y ubicacion excelentes Restaurante muy caro y mucho ruido en asillos al cerrar las puertas . el personal del aseo hace mucho ruido en pasillos
Drenaje de agua no bañera
Limpio y cómodo A la salida me di cuenta de que me cobraron de más. Me cobraron el triple el precio prometido cuando reservamos. Su respuesta fue que le llevaría dos días hábiles. Después de horas de mi tiempo conseguí que lo corrigieran.
The stay The reception did not know what to do. Disturbed my stay.
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
It was a good experience.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
Thought it was a bit over-priced since it is a bit out from old town and some of the hotels near old town were priced a bit less. Lost satellite signal so could not watch anything on tv
Room smell very bad
Staff seems to be less willing to help when booking through a third party vendor. No hot water in the room. Overall attitude of staff a bit unfriendly.
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
The fruit infused water in the lobby!
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.
Friendly service, clean and functional rooms at an affordable price for the location within walking distance of the convention center and old town.
quick procedures, thick walls, i.e. no noise from neighbouring rooms breakfast monotonous
good location, clean room, free parking, free wi-fi, breakfast included, microwave and refrigerator in the room Wi-Fi signal a little weak in my room, on/off connection
Easy access, large room, comfy beds Breakfast was not so good. Egg yolk in boiled egg was overcooked and almost green.
Breakfast was ok. Dowtown at 5 minutes by feet. During the night, the noise of the air conditioner of the neighbor room was too loud.
las habitaciones muy confortables todo me parecio muy bien
El personal era muy agradable, y ofrecían muchos servicios: Internet gratis y las habitaciones muy equipadas con electrodomésticos.
Para estar en Pasadena, un poco caro. Claro que a nosotros nos interesaba la zona por proximidad a unos amigos. La zona de desayuno excesivamente pequeña.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Room was very clean and staff was very polite.
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
Room itself nicely furnished. Location in Pasadena was probably poorest and oldest part of town but close to Huntington gardens.And Pasadena is happening place with fine reataurants and much jazz. Breakfast was quite good. Was Represented that there was Internet in the room. Worthless. On and off so much you just give up.
I liked the location. I liked the fact that the room was set back off from the street. I liked the friendliness and courtesy of the housekeeping staff.
The bathroom was outstanding They use typical commercial cleaners eve though they realize that the cleaners are toxic and in some cases carcinogenic. I can say from personal and professional experience that environmentally friendly cleaners work fine.
This guest did not leave comments about this hotel.
everything. we were on a business trip for my husband's company and his company paid for us to stay in the Sheraton for 4 nights. I hated the Sheraton so for the last night we stood in the Comfort Inn and this hotel was so much better. no
Our week long stay started well and everything seemed nice until one of the someone stole my wife's Jewelry from the room which we suspect was the maid since based on the hotel management, she was the only one that had entered our room in our absence. Jewelry theft aside, the thing that was most disturbing to realize was that the maid had gone through all of our personal belongings. Once we brought up the issue with the management, all they had to say was that there is nothing the could do about it.
Clean, well-outfitted room. Very small breakfast area.
everyone one was very helpful and seemed to like what they are doing. Hotel Employee was great and made sure We had plenty to eat at breakfast..... wish We could of stayed longer.....
Free breakfast! I didn't realize Pasadena was so far from LA, but that was my fault.
Friendly staff , adequate , nice breakfast
Roomy Small parking lot
I liked my stay. I liked the room, the breakfast, the location and the staff.
The room was clean and large. I was able to get an upgrade for free. The room had a mini frige, microwave, coffee maker. had a small sitting room for watching TV. Towels were small and hard. I was quite pleased for the price, other nicer hotels nearby were priced higher and also charged for parking and internet. This also offers a free breakfast, but I had to leave before it opened. Towels were small and hard.
Room was clean, bed was comfortable, includes TV microwave and fridge. Free continental breakfast starts at 6 AM but I didn't try it out. Parking lot does get full but I had no issues with parking. Talking outside on the balcony after 11 PM
The man who checked us in and woman who checked us out were nice. My coworker and I stayed in two rooms for a business trip. The price was better than some of the other higher name brand hotels, but it didn't look as bad as the motels in the area. The bathtub was very dirty. Soap scum and I'm not sure what else were on the bathtub, and the spout could have been cleaner, as well. The sink could also have been cleaned better. The beds seemed okay.
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Close to visit Universal Studios and not far from airport.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
Vary close to park and city walk. Vary clean and friendly service.
Location as it is closed to the Universal studio No water being provided
Friendly staff and clean room. Older hotel that is under construction, not aestthetically pleasing in particular outside area of premises.
We accidentally left an expensive hair straightener in the room, and called to get it back. There was no trace of it.
Relación calidad-precio y ubicación.
lo centrico de pasadena no
No hay nada bueno para este lugar
habitación amplia, limpieza general del hotel y baño buena, excelente ubicación cercana a Colorado Boulevard. Poca variedad de elementos para el desayuno.