El bar cerraba a medianoche
el parque acuatico paradaise si, no me gusto que me hicieran un cargo de 30 dolares mas impuestos diario sin previo aviso, cuando lo reclame me informaron que era por el uso de estacionamiento, cafe en el cuarto, por la disposicion de el gym, y uso del parque acuatico; cosa que estos servicios deben de incluirse en la tarifa del hotel como lo es en todos los hoteles. (cuando hice la reserva pregunte en el hotel si el uso del parque estaba incluido en la tarifa de hotel su respuesta fue afirmativa, que tenia derecho hasta 6 personas, nunca me aclararon un cargo adicional)
Los jardines eran preciosos y estaban en excelentes condiciones. Las habitaciones son grandes y tienen todo lo que necesitas. La ubicación fue excelente. El gimnasio era increíble! La cama no era la más cómoda que he utilizado en un hotel. Especialmente por el dinero. Como es de esperar, el servicio de comida en el lugar es extremadamente caro. Tarifa de resort es alta y no opcional - ¡te convencerá de todos modos!
Restaurante, actividades sociales, decoración, entretenimiento, ubicación, artículos de refrescos y aperitivos, políticas de mascotas. Botella de agua $4 en la habitación.
Vino en la happy hour, aperitivos, bañera de hidromasaje y piscina, facilidad de usar restaurante mexicano al lado del vestíbulo.
Me gusta los servicios que ofrecían. Sin duda me alojaría allí de nuevo.
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
Everything! Very Unique.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Cleanliness Room service took forever to show up...2hrs later
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful. The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
Reservamos el hotel y traté de cancelar un par de horas más tarde. Priceline habló con el gerente de la recepción y se negaron a cancelar. Entiendo que esté en su letra pequeña pero es simplemente mala práctica comercial llevarse el dinero de alguien cuando la reserva fue recién hecha. No es como si lo reservamos durante meses. Soy el CEO de una empresa y viajo 5-10 veces a Phoenix, además envío cientos de clientes allí. Me aseguraré de que nadie se aloje aquí . Menos mal que se quedaron con mis 500 USD.
Las habitaciones estaban bien. La zona tenía muchos restaurantes a poca distancia. Cerca de la autopista y de fácil acceso. Nada
El personal fue servicial y muy acogedor. Nos cambiaron a una habitación mejor, al lado de la piscina, por sólo $10.
Habitaciones renovadas son muy cómodas y elegantes. Las habitaciones de lujo tienen un patio y ducha. Todo el personal del hotel era muy amable y servicial. El desayuno buffet es abundante y está bien de precio. Las zonas públicas han sido bellamente renovada. No me gustan nada
Las camas eran fantásticas! En algún lugar de mi reserva venía el nombre "aeropuerto" ... pero estaba relativamente lejos del aeropuerto! También nuestra habitación tenía un olor a humo...
El personal es muy amable. Gran ubicación. Gran relación calidad-precio. Sin duda me alojaré aquí de nuevo.
El personal era muy agradable Horrible, debería haberlo sabido cuando me registré, como la gente delante de mí se quejaba acerca de las habitaciones. los escombros de construcción por todas partes. Parece que los pasillos no habían sido aspiraron este año. El aire acondicionado no funcionaba en la habitación, sólo tiraba aire caliente. El lavabo constantemente caliente, nadie fue capaz de apagar. Hacía mucho calor. Además, las puertas no funcionaban bien. Cuando preguntamos para cambiar de habitación, nos dijeron que no había ninguna disponible. Me parece chocante ya que sólo había un puñado de coches en el aparcamiento.
No sentía acogedor
Me gusta la ubicación en la calle 16. Bares y restaurantes por allí cerca. Parque acuático divertido. Las habitaciones están un poco anticuadas. El Parque acuático era más pequeño de lo que me esperaba. No hay un montón de opciones para comer en el resort durante el verano.
Es un lugar agradable, con una cama muy buena Nada de que quejarse
Bonitas habitaciones por el precio, parque acuático de diversión, pero las piscinas estaban sucias y el suelo de la piscina quemaba los pies.
Habitación estaba limpia, todo funcionaba, está bien tener una nevera, cerca del aeropuerto y el transporte de cortesía al aeropuerto es una gran ventaja. Desayuno de cortesía no es bueno. El campus abierto y los transeúntes lo hacían parecer peligroso.
Cerca del aeropuerto. Motel cómodo. La zona de alrededor del hotel es, sin duda, peligrosa.
La habitación y la cama era cómoda. Desayuno
Limpia Mal barrio
Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic
We liked the size of the room. And it was clean We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong. Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious. First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
Clean facility with a very friendly staff No dislikes
The only things redeeming about this property are the free parking, free breakfast and warm cookies. This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.
It was a wonderful hotel, great breakfast, comfy room, and friendly staff. I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
Hotel staff was friendly, pool was nice, lobby/restaurant/bar area was nice. Price was certainly competitive. Could hear a fair amount of noise from outside the room at night. No open electrical outlets near the desk in the room. Not much of interest within walking distance and it's a bit confusing accessing the hotel from the road (for cab/Uber drivers).
We enjoyed all aspects of the hotel including the restaurant, bar, pool, room, proximity to downtown Phoenix and the Light Rail, employees, and convenience of having a fridge/microwave in the room. Special callout on the pool which is much nicer than similar hotels and having a pretty nice restaurant & bar on the premises. The top issue with this hotel is its location. It sits up against the 17 Freeway and the road noise is significant. If you get a King Suite, it will most likely have the bedroom area / window right next to the freeway and is very loud. I would stay there again on a subsequent visit, but I will be sure to not book a King Suite and I will specifically request a room that is quiet. I also notice the traffic is louder on the 3rd floor, so I will also try to stay on a lower level. There was an odor in the room. I actually bought an air freshener from the store to put in the room. The free breakfast is OJ, Coffee, Sweet Rolls, Bagels, Muffins, and Apples. It would be wonderful to have something healthy besides apples (yogurt, oatmeal, additional fruit). They do have oatmeal and yogurt on the restaurant menu for $7 each which I took advantage of.
Limpio y cómodo. Aviones, trenes y automóviles. Escuchamos a todos, toda la noche.
Un lugar muy animado para alojarse. Colorido y alentador! Las habitaciones son muy espaciosas y las camas son grandes y acogedoras. El personal era muy amable!!! Mi marido y yo nos volveremos a alojar aquí!!!
Ambiente de diversión, piscina muy buena Me hubiera gustado que tuviera un jacuzzi
Conveniente para el aeropuerto. Un poco cursi como hotel de Las Vegas. Personal desorganizado.
It's close to the airport! They give you loads of free food! Like soft tacos with grilled chicken and salad. The airport shuttle doesn't run early enough for a 6am flight, but they'll hire you a cab instead - on them! The exercise room is for 16-year-olds and up only; no exceptions. The pool wasn't super clean, though it was sanitary.
Su buena calidad de servicios y su localización para conexiones en el aeropuert. El sercicio de shootle, maravilloso.
Personal amable, la habitación estaba limpia y era cómoda El precio era bastante alto
Su situación: cercano aeropuerto, cercano a los puntos de reunion Atención del personal escasa, por dos días tuvimos que reclamar el jabón de la habitación, moqueta zonas comunes y habitacion muy machacada. Muy caro por las instalaciones y el servicio prestado.