The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful. The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
Semi clean room Nothing open past 12, very much lack of knowledge of there "hotel" hour of operations, never had an opportunity to enjoy like food but like everything else there is somthing more rhat will stick with people at Tucson, for a life time
Staff were not friendly .... injured myself while there and would not allow me temporary use of a wheelchair. Nothing in the vicinity of the hotel really.
Customer service was great!
It was a great experience from the front desk to the easy check out. Not really a factor if you're not a weekender but parking is truly disproportionate to the amount of rooms in the hotel. You will find that out the hard way if you find yourself staying on a Saturday night.
The room was clean and comfortable It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.
walking distance to anything downtown; very clean; friendly staff; excellent bed no free wi-fi???? $17 parking????
Location, Clean Rooms, Excellent Beds, Good Internet. Homeless Begging right outside front doors.
El personal era amable. Este era el más sucio en que he estado. Las alfombras, puertas, plumas, incluso una de las toallas estaban sucias. El desayuno continental era una broma, y solo había 3 mesas con apenas espacio suficiente para 6 personas para comer a la vez. El barrio no era muy bonito, pero yo estaba tratando de encontrar algo barato a poca distancia del centro de convenciones. Caminé, pero era un buen paseo Obtienes lo que pagas, y al menos yo no pagar mucho.
Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home. $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.
The hospitality. The cleanliness. Hard not to like anything.
I liked the quality of the bedding and the bed itself which allows one to adjust the firmness/softness of the matress. The room is uniquely decorated and expecially comfortable for male guests.
Facilities were great. Bed was very comfortable. It was a low of 32F the night I was there and the heater didn't work properly. I woke up much earlier than I wanted to freezing.
I needed a place close to the airport with a 24 hr. shuttle service, and one that would allow an early check in. This hotel has wonderful people working at the reception desk,(Donigha?) professional, courteous, and accommodating. A nice beer and wine happy hour and a good menu for dinner and breakfast doesn't hurt either. It is not a 'walkable' neighborhood, but then the Hilton Garden provide s the necessary services, so not a 'deal-breaker'. Proximity to the airport, for the price, in my opinion can't be beat.
The staff was very kind and attentive.
Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.
Great hotel with friendly staff. N/A
Comfortable n cleanliness No comments.....
Ubicación y precio. Me dieron una llave para una habitación ya ocupada. Luego, las personas de mi planta (3) hicieron ruido toda la noche, como si hubiera una fiesta en el pasillo afuera de mi puerta.
La tranquilidad de sus habitaciones y sus comodidad de sus camas La llave del la regadera, se complica para que salga el agua por la regadera
El ambiente del hotel No. Fue una visita agradable.
The facilities were as expected, close to good restaurants. No.
Close to Dodge Theater and restaurants. I was told at check in my reservations had been canceled. Luckily they had two rooms for us.
Convenient location to convention center and major highways. Breakfast was not the greatest. Though internet was free would have preferred high-speed wifi.
Hotel was extremely clean and nice, and most major venues were only about a mile walk away, would highly recommend.
The people in the hotel were very pleasant and very helpful and accomodating. There was a noise in the hotel that started after 9:00 pm and was gone by the time I woke up. I did not complain about it because it did not keep me awake. When it was time to replace the towels my washcloths were not replaced I had to ask for them.
convenience to the ballpark
Good location, enough parking space, very friendly personnel and they helped in all questions, breakfast
Nice and filling breakfast, wifi and business centre to use printer, nice pool was great as it was close to 90 some days. Short walk downtown and PCC. Hotel manager let us keep room until 5 pm as we had a late flight the last day...it was great to start the long journey home refreshed. We will be back next year. A bar/restaurant would have been nice but luckily downtown was close.
Everything. Roomy, clean. Nice breakfast. Great deal. Location.
staff friendly location shuttle service started at 7AM. - doesn't help for earlier flights bathroom had lots of wear and tear; especially tub/shower requested extra supplies via Kayak but didn't receive them upon check in.
Had tickets to diamondbacks game. Close place stay. Breakfast was okay. Didn't care for turkey sausage.
The beds were torture. Not only were they hard, the springs were poking through. Also, we paid for queen beds and got doubles. The breakfast was a joke: it was in a tiny cramped little room and was gone every morning we went down. Worst of all, we were constantly bombarded by the extremely loud noise of elevator machinery. Seriously, it was impossible to relax there.
This guest did not leave comments about this hotel.
Location, cleanliness and staff Nope
Location to Chase Field. no coffee in room
This guest did not leave comments about this hotel.
Location. It met all of our needs based on the location I They touted a great pool but there was a loud DJ and some sort of pool party all weekend so it was impossible to sit out and relax. Disappointing
Location and clean rooms. Wine in the evening reception was nice.
we were impressed with how quickly we went from valet to registration...location was ideal, as we went to the Diamondback Game...very courteous staff both days...we slept till 9 am, we never get to do that with 7 dogs :-) that we didn't stay 2 nights
This guest did not leave comments about this hotel.
As always with kimpton the attention to detail is among the best, with it being one of the few places where the toiletries are better than the ones at home. Probably not the best hotel for families with young kids.
This guest did not leave comments about this hotel.
This place was right in the heart of downtown Phoenix!! Walking distance to anything you wanted. No everything was great from the valet to the greeter to house keeping!!
We love this hotel. It's convenient to everything downtown, and offers a great pool/bar, and access to EOS fitness across the courtyard. A small sitting area within the rooms would be nice.
La tranquilidad del hotel El desayuno, es poco lo que ofrecen
La ubicación. La presentación del hotel es engañosa, o directamente mentirosa: el "gran desayuno continental", por ejemplo, es sólo una cafetera apoyada en un mostrador, de la cual habría que servirse y beber de pie, sin ningún alimento. Una vergüenza. El aire acondicionado de la habitación hacía un ruido intolerable, y además estaba ubicado en la pared contigua a una cama, a la altura del colchón. Aun con altas temperaturas, el frío directo es insoportable durante más de un rato
Reservamos el hotel y traté de cancelar un par de horas más tarde. Priceline habló con el gerente de la recepción y se negaron a cancelar. Entiendo que esté en su letra pequeña pero es simplemente mala práctica comercial llevarse el dinero de alguien cuando la reserva fue recién hecha. No es como si lo reservamos durante meses. Soy el CEO de una empresa y viajo 5-10 veces a Phoenix, además envío cientos de clientes allí. Me aseguraré de que nadie se aloje aquí . Menos mal que se quedaron con mis 500 USD.
Nothing It was absolutely disgusting, stains and burn holes everywhere, broken fixtures and doors, torn and tattered bedding, ROACHES, an extremely sketchy neighborhood. I arrived and inspected the room and immediately checked out!!!
Did not clean our room for the second night. We expected a mandatory room service for the second night...
Great historic building that fit in right in the center of downtown. As it is a historic property, the lobby was marvelously refurbished with its marble surroundings. Rooms were extremely clean and comfortable and the style is wonderful. Close to everything in downtown including the light rail, bars/restaurants, sports arenas, and nightlife. As it is a historic property only valet parking available which may inconvenience some but wasn't a deterrent for me. Room service limited to a few hours daily.
It's close to where I'm going The location is creepy
Decent deal clean good price hot water . Not bad , not 5 star but it was 36$ tax included so
nothing dirty sheets, crappy pillows - you had to dodeg the pimps and drug dealers to go to and from your room
I liked that I had a bed for the night. I didnt like the fact that it appeared that the motel was used as a discreet place for truckers to meet prostitutes and that I felt like I was going to be robbed at any second.
The lady at the reception desk when we checked in was fantastic, very sweet and super helpful. She is the only reason we stayed in this disgusting motel and didn't immediately go back to Flagstaff. We would have been a lot more upset and probably would have left demanding our money back had she not been so kind to us. The lady who worked the evening of March 15, 2015 deserves a raise! The lady when we checked out was also nice but was unprofessional and more concerned with what was on her phone. Overall, we did get what we paid for I suppose. The location was super convienent, it was 10 min or less away from everything we wanted to do. Just glad we only stayed for one night. I will also admit that the bbqs by the pool are a genius idea! A familiy staying there was bbq-ing up a storm and it smelt AMAZING. haha The hotel resturaunt was also actually really nice! The room was disgusting. Utterly disgusting. Cheetos stuck to the carpet, all of the trash cans full, all the towels were damp, no toilet paper, used soaps, dirty mirrors and counter tops, smelt like dog pee, cigarette burns in the sheet/bed, beds were super questionable, pillows smelt mildewy, and only half of the outlets worked. We ended up using our clothes for pillows and ended up sleeping on top of the comforter just because we didn't want to sleep inside. The most staff seemed overworked and underpaid. The rest seemed lazy. And by internet they do not mean WiFi, they mean a tiny computer from the 80s in the lobby... That may or may not work.
The room was a complete DUMP! Ripped chair, and old rotten food in the refrigerator. I was afraid for my life, and that I would wake up and my car would be gone...
Nothing First, when I went to go check in the clerk made me wait for like 10minutes while she counted her drawer. Then she received a phone call and was helping the person on the phone while I just stood there. No apologies or acknowledgement afterwards. Second, the facility sucks. Lastly, at night I went to dinner with friends when I returned there were bikers cover the entry way, there people out fighting and smoking. My friends feared for me staying there by myself so I ended staying at their airBnB. I am currently on my way back to motel to get my stuff and run out of there.
Closeness to the airport. Very dirty. Very rundown. Extremely dodgy people walking around the hotel at all hours of the night. Loud from the passing interstate. Lots of places where your car might be rocked. Women of loose morals knocking on the door very late and offering their services. Stay away!
Price Close to the airport Almost all of the surfaces were sticky! Stains on the pillow cover. Noise of the adjacent highway! Noise of the 18 wheelers that park there. Homeless people around there.
It was cheap and staff were friendly. There were a lot of lingering people at all hours. Someone called our room at 1 am. The second night someone knocked on our door after midnight. Overall, a very sketchy place.
Very friendly staff and security. Very shady-looking people hanging out around the motel at all hours of the night. Not a good neighborhood. The room did not have a fridge to keep your food/drink cold.
Este hotel lo hemos escogido ya en algunas ocasiones por su cercanía con el aeropuerto que es donde tomamos regularmente los vuelos. Todo bien.
Para quienes queremos llegar a tiempo y en el menor lapso posible, nos acomoda muy bien este hotel. No, todo bien.
lo economico que fue el olor del cuarto
The bed was soft and big, the bathroom was recently remodeled, the room overall was clean, and the Wifi speeds were awesome compared to other hotels I had stayed at in Phoenix. My $20 deposit was refunded immediately upon my checkout, with receipts to provide proof. 24 hours later and my bank reflects the refund as well. While the area was not the best, the staff was vigilant and provided security for my entire stay. The room did have the smell of old smoke as though it hadn't been non smoking the entire lifetime. The location, it is close to the Airport, no doubt, but it's in this odd ghetto ring that surrounds the higher class area directly around the Airport. I would not recommend talking with the crackheads (yes they were crackheads) or the "bangers" that roamed the area, but as long as you kept your wits it wasn't more than a slight nuisance. To be honest, I will probably stay at this hotel any time I have to travel to Phoenix.
no toilet paper, no hot water, everything from the towels to the curtain was stained with blood. it had a horrible smell, and was so sketchy that the hotel DIDNT EVEN HAVE A SIGN IDENTIFYING IT. I felt extremely unsafe staying here, and I am not easily scared. I even heard knocking on my door in the middle of the night.
Quite cheap and once you are in the room, it is clean and agreeable. Internet very good. The area is scary. The hotel grounds are completely dilapidated. It makes you think that the rooms will be terrible, which is not the case. I did fear for my car all night though.
they did not have a key for my door if i left out they the staff would have to let me in
I like the speed of their internet I didn't like the staff response to me as a new guest to the hotel, The room was not prepared ready for me despite the fact that a room had been booked and paid for much earlier than my arrival date, The first room gave to me reflected a bad impression of the hotel from a new guest point of view which made me regretted my booking the hotel online that night. Although the room was changed to a better one later.
Flies, broken everything
Nothing Everything rude staff very scary looking people wondering outside. Didnt seem safe for solo travel or a family.