Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
Very comfortable bed, excellent river view, great staff.
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
Great hotel .great staff Nonr
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
The hotel was so nice. We loved the river view. Nothing. Everything was great.
Valet Smell at night from the paper mills
Location 2 month advance reservation, and was put in a handycap room.
Por supuesto la ubicación es excelente. El personal es muy amable y servicial. La hora de descuento en el hotel es lo mejor. Se ofrecen aperitivos y vino gratis y una gran oportunidad para conversar con otros huéspedes. También tienen bicicletas gratis para alquilar que es impresionante teniendo en cuenta que el lugar más cercano que vimos que podíamos alquilar bicicletas fue en el mercado. Los colchones podrían haber sido un poco más cómodos.
El personal es genial. La ubicación también es genial. Las bebidas de cortesía (no el alcohol) eran algo que se agradece. La terraza con piscina y fuego era agradable. Sin duda me alojaría allí de nuevo. El servicio de limpieza estaba bien, pero podría haberse esmerado más. No dejaron toallas limpias uno de los días. El gimnasio es un poco pequeño.
Location The cost, the size of the room, the sink in the doorway, and the breakfast was subpar
Location is very accessible to everything that tourist would go. Great staff and very clean hotel.
Stylish boutique hotel, great friendly valet and front desk staff. Super comfy beds and location couldn't be any better! Right across the river walk and nearby a ton of restaurants. Great hotel! The only thing that could've improved was that housekeeping did not come and clean our room even though we didn't have the do not disbturb sign on doorknob. Would've liked to garbage to be taken out as we had some food in our room.
Location is great and they have a nice patio The bathroom was dirty lots of hair not mine. The rolled up towel that was on the floor was wet and not changed out for a fresh one. The maid needs to be fired room 104 I checked in on a Friday second week of September. The hotel and eveything else was A
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location was perfect.
Location and newly renovated Room smaller than I expected
very close proximity to both River Street and City Market. The hotel had a very nice tap room and comfortable seating throughout the lobby and bar area. The furnishings were very good and had the atmosphere of an old hotel with modern feel.
Location to attractions downtown $25 Valet parking
Close to the river walk Rooms were small and $25 to park.
The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.
Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff. Bed was not very comfortable and seemed to tilt slightly so that your feet were higher than your head.
the professionalism of the staff should have more room with double beds
The staff was great as so the location! I would stay there again.
Did some sightseeing Yes, the fact that when we got there they said they were full and didn't have any rooms for us. I specifically booked online and then called and spoke to Alex so he would hold 2 queen rooms for me. We were delayed at least an hour. They eventually put us in rooms since I had all my paperwork but I had to make a point and don't like doing that.
Nice hotel near to everything
From entering the stunning lobby to the beautiful room, everything was wonderful! The staff was extremely welcoming and helpful. The complimentary breakfasts were served in a sunny and comfortable room, one of my favorite features of the hotel. Located at the center of the historic district, it is the perfect location to begin the historic walks and tours. And being in walking distance of many great restaurants and pubs was really fun for us. The on-site gourmet restaurant/bar provided a perfect end to the day. This was the best hotel stay we've ever experienced! It did not have a gift shop.
Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town , So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.
The hotel staff was friendly and very helpful. The hotel is located in the historic district and within easy walking distance to many sights. Our room was was very comfortable and clean.
The hotel was lovely. We are already planning a trip back later this fall and will stay longer if we can get a good rate.
The staff was excellent courteous and helpful. Great location. Easy to walk to most restaurants and attractions. Parking
I really liked the soft beds and comfortable pillows. Breakfast was lackluster.
The room was full of character and the bed was so comfy! The location was within walking distance to the rstaurants and night life. None-we loved it!
I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location. No gym or swimming pool.
Everything was up to par. Comfortable room, great breakfast and good location
The breakfast in the sun room was wonderful. The staff was very nice and helpful. Also the wine and cheese in the afternoon was wonderful. Yes. When I first checked in my room down that long hallway on the 3rd floor I got a very uncomfortable feeling. After finding out that this hotel was a stop on all the tours including the ghost tours I grew even more uncomfortable. Please stop the tour buses from stopping in front of the hotel for their stop to tell about the hotel full of ghosts.
The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit). The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.
Staff was amazing, breakfast was wonderful plus they had cheese and and wine and a late night snack in the freezer(ice cream) each night. Some rooms had old carpet that smelled but they were very accommodating when we asked to switch. We then got hard wood floors and it was great.
Very friendly staff and beautiful rooms
- Friendly staff and will recommend you things to do during your stay. - Food was excellent. - Clean and modest rooms. Bed was comfortable. - Great ambiance, quiet neighborhood. - Good WiFi - Close proximity to anything around historic downtown district and River Street. They do have a parking lot if you have a car. - Water pressure was excellent. - Lounge is frequently visited by locals and tours alike. - Experience something on the first night. - Definitely will stay here again and will recommend to friends and family. - Ceiling light tends to shake when there are people walking above but that's a given since its an historical inn.
Staff, knowledge of old facility. Overall friendly manner of all that I had contact with Nothing
Staff was very friendly and helpful, room was clean and functional. Pretty centrally located and walking distance to anything downtown that you'd want to see or do. The only time we got a cab was to/from the airport and to bonaventure cemetary. The restaurant was good and the bar was a nice hangout at night (bar closes at midnight for some reason). No ghost stories from us. Lots of creaks and noises from the hallway and other rooms, but that's to be expected from a place this old.
It was all modern/contemporary and designed very unique. Lobby was really cool. Complimentary breakfast was AMAZING--- we chose the hotel because it was included (which is hard to come by in that area) and it did not disappoint! Parking was $20 per day with the hotel valet. But there was a parking deck right next door that was only $5, so we parked there instead.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Only gripe is with parking during check in.
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
We liked the continental breakfast, which was very good and the complimentary wine and cheese happy hour!
The entire staff was friendly and very helpful. being a pet friendly place, some guests were inconsiderate and left dogs that barked incessantly. The staff took care of the issues as fast as they could.
Great location, well furnished rooms, wonderful view. Toilet didn't work. Fixed it myself. Ugh. Air conditioning vents quite dusty. Television was nothing but static but who needs it anyway with so much to see and do.
The best location for sightseeing. Shops, restaurants, tours are easily accessible on foot. You don't need a car unless you want to go to Tybee Island or golfing on Hilton Head. The staff at East Bay are lovely. We would go back.
Cleanliness, pricing and breakfast included. Distance (approx 4 blocks) away from the center of Old Town Savannah.
Great location. ,Great location. Maybe a little too close to the River Street bars, expect a loud crowd outside after the bars close. Considering this hotel was considerably cheaper, my expectation Maybe a little too close to the River Street bars, expect a loud crowd outside after the bars close.
perfect location to walk to downtown/river street. Parking.
Was in walking distance of most of the things we wanted to see & do. Parking area $15 per night
Breakfast Noise during night
We were able to walk to most places we were wanting to go and beds were very comfy! Wasn't crazy about fridge being in bathroom.
Location near the City Market; daily breakfast; Housekeeping; noise level on the "quiet" side of the hotel
Nice employees, decent breakfast, walking distance to all main attractions/restaurants/bars. Construction going on right outside our room was extremely disruptive, bed could have been a little more comfortable, weak water pressure in shower.
The hotel is in a wonderful location to explore both the River Front and the Historic District. The staff were extremely friendly and the free breakfast is great! Coffee and tea are available 24 hours, which was nice for us in February, it got quite cold at night so it was nice to come back from a long walk along the Riverfront and be able to have a decaf tea/coffee before bed to warm up. Also it is pet friendly! Next time, our dogs will definitely be coming with us. Savannah loves their pets, which was very cool to see! There isn't much I didn't like. The water pressure was not very good and there was a dent in the dry wall that needed to be fixed. But overall, the rooms were very clean, the beds for comfy, and it was a great location. Great bang for your buck!
I found the location great. It was well within walking distance to many tourist attractions. Breakfast was excellent, lots of choices. Rooms were clean. It was very loud as my room faced Bay street. However I asked tge front desk staff if I could be moved and they accommodated my request the next night.
Staff was friendly rooms are clean location was great Breakfast was not good at all poor selections Pool is very small No pay per view
Liked the location, the price, breakfast included
Cama muy cómoda El servicio de habitaciones era malo. la comida estaba fría, helado derretido. El baño era muy pequeño y no multi usuario. están en el proceso de reformas, así que tomar esto en cuenta.
El personal era increíblemente amable y la habitación estaba muy limpia, es exactamente como las fotos NA