No nos gustó el cargo extra de 20 dólares por un día en el complejo
Las habitaciones son muy anticuadas y olía fatal.
Nuestra segunda habitación era aceptable. La primera habitación era muy ruidosa de la habitación de arriba.
El personal del spa son geniales. La habitación no estaba limpia. Más de un rancho de complejo.
Todo acerca de este lugar era genial!
La instalación. Con la excepción del restaurante Flying V, la calidad de la comida era de calidad inferior. Los camareros en la piscina eran incompetentes.
The room was spacious and well-equipped. Getting to my room was a little difficult, considering 2 rolling pieces of luggage and a laptop bag. As was getting it to my car when I checked out. But I could have asked for help. The bedside light needed to be fixed and the minifridge shelves were damaged. Not a major gripe; but enough so that perfect was not applicable.
Out of the way location, great landscaping, staff were great (minus one person at the desk who sadly had the most direct effect on my trip (room selection etc)), the property buildings etc. could be amazing if spruced up/maintained properly, great water pressure, Room was as clean as it should be, VERY Noisy, no truth in advertising (or perhaps it was just terrible customer service from one person). Its like they took all the things they think people want in a resort vacation and focused on that- then ignored the basics i.e. my room had a wine chiller (the size of a mini fridge and useless for me on my trip), but no mini fridge- [standard for all hotels everywhere]. So I called about it and they brought a fridge up and left it on top of the food area (an ugly and lazy solution). The mini coffee pot made the whole room smell a little moldy... the tiles aren't properly grouted so some actually move out of place underfoot (I'm a tiny female!). They 'upgraded' me to a poolside room thats supposed to be more updated? it was loud and unpleasant- all I really wanted was some peace and quiet and maybe if i was lucky a glimpse of the mtns- fail on all accounts.
The location of this resort is amazing and beautiful. The service and staff were very accommodating and helpful with any and all requests. The pool was clean and refreshing and we found it to be a great place to take young kids. Lots for them to do. The movie in the pool night was a perfect idea! The rooms are a little outdated but still clean. The beds were not very comfortable and probably need to be updated as well.
The location is amazing and the view is incredible. Im accustomed to 4 and 5 star hotels and I guess at a certain pracie point you expect a certain level of courtesy and customer service and my experience was the worst I have had at the check in. They didnt have a room ready for me for 3 hours past my attempted check in and did not give any good info, right after requesting a refund to go to another resort I suddenly got a room well past check in time.
It was a big room. Very pretty views and nicely landscaped. Nice pool. A good deal for the price. Too many bugs. They need to spray the place. No soda or snack vending machines.
Just the view. It was incredible scenery. The AC did not work at all and the hotel said they would fox it but they never did. We wanted to do a staycation and we couldn't even do that because it was way too hot. We called them and they didn't even want to accommodate us or change our room.