Very nice and clean, nice staff, great house keeping. Rentaviation and missing door lock hook. Too long of walk to room. Need to move location of loby
accomodations room to hot and front desk wouldn't provide a copy of receipt upon check out.
I'm an incredibly high strung guy who demands a lot of myself, so I always know when I travel Alaska that I need to be more present to the amazing geography and lower my standards on the room I'll barely spend any time in while enjoying the outdoors. I travel to Anchorage one a quarter and have noticed that the Starvrating system isn't quite the same as the lower 48 states. With that said I was incredibly impressed with this hotel for its masterful balance of Alaska heritage (complete with animals) and modern hotel amenities. No need to lower any standards, but rather super clean rooms with modern furnishings and space efficient room layout. Staff was chipper, helpful, and really jovial. Nothing notable... However, I had an odd experience. I hydrate a lot on trips and typically go through a gallon a day. One night I ran out of water and I searched the hotel for bottled water, but there were zero options. Every single vending machine in the hotel was stocked full of soda and multiple brands of energy drinks. I ended up driving to a nearby gas station for some H2o. Not a big deal...
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
Pretty expensive for a 1 night, no amenities stay.
Room was not clean, too much noise from adjoining room.
Location was good and it had a free shuttle to and from the airport. Bed was very comfortable and had plenty of pillows. TV was located in and odd spot so when we pulled it out to watch it while laying in bed the cable cord came undone. Bathroom didn't have a fan either so it go steamy in there right away. Shower was very spacious.
Location, Cleanliness and Facilities Air conditioning was not working and I was asked to open windows and sleep. After multiple calls they sent me a fan. They told me they will fix it next day and it is the same problem. They made me move next day to a different room. I was on vacation and expected little more from Marriot
We were supposed to get to Anchorage at 12:00 noon. Our flight was bumped, and we didn't get in until 12:00 midnight. Our luggage didn't make our plane either. We got to the hotel after midnight, the staff was excellent! They were able to give us tooth brushes, toothpaste, shaving cream and razor. I can't tell you how nice that was when you have nothing more than the clothes on your back! Thanks Marriott. I'll be staying with you again. Todd Greer, Wildomar CA
Location, cleanliness The cafe staff were really nice but something was wrong with the food there.
Close location to airport Limited food options
No reward points given because it was booked online with who they call third party.
The bathroom didn't have a fan. That made me sad. The TV wasn't facing the bed either. Wtf is up with that.
Nice place, and I travel a lot. Great shuttle service. Nice and helpful people at the front desk, thanks.
The beds are actually really comfortable. The rooms have dark over curtains and overall it was pretty quiet. I literally stayed here 8 hours as I needed a place to crash between flights. I slept really well. They only had decaf coffee in my room.
local transport service was fast and friendly. the carpet in the halls needs to be replaced. I pre-paid for stay through kayak but when I checked out the hotel lost the information from Kayak even though I called the day of check in and they had a record of me. The front desk woman Stacy was very rude and wouldn't help so I asked for the manager and he said there was no record so I showed him my email confirmation. Finally he found it but they charged my credit card for the last 2 days. The manager blamed Kayak and told me to never use Kayak, to only book a room through the hotel. The food was over priced and just mediocre.
It was very nice and a great price
The actual condition of the room was adequate This place is horrible. It's located right next to a lake where planes land and take off starting at about 6 AM. There's no chance you're able to get any type of sleep at this place unless you're heavily medicated. Factor in the price and it's a stay away for sure. I actually paid for two nights but left after one and double paid to stay somewhere else so I could sleep.
The location is nearby the airport but don't try to walk. It's about a 45 minute one. Bed is comfortable. The alarm clock went off twice during the night - once at 3:00 and once at 3:15. Having flown in from 30 hours of travel from overseas, looking for a good night stay was the intention. The staff was unsympathetic and completely removed from the reality of the housekeeping blunder. Having not slept but 3 hours that night, their best offer was a gift card to stay again, stating that "We can't give you a refund - you used it, plus we could have rented the room to someone else." Give me a break.
The hotel was easy to find and the beds were comfey. Well I feel like the front desk people were not very professional. We had to walk quite a ways back to the front desk 3 times because our keys didn't work.
The size of the room. Small breakfast area.
It is a room near airpot The smell of the rooms, cleanliness, if I hadn't arrived from the east coast in the middle of the night I wouldn't have stayed there. Staff is nice, but they can only do much, the facilities aren't their decision - ZERO capital has been invested to update the place in 20+ years. The place is tired and sad. I asked for another room (I never do especially aver 14 hours of flying) which was as bad as the first. It wasn't a matter 'IF' anyone died in those rooms, it's how many.
Price! It had bad smell, shower tub was disgusting, saw a mouse in my room, it just not a place I'd recommend!
The bed was super comfortable and very nice pillows! Great view of the mountain and very nice staff. They were great about giving us a ride to the airport as well! Air worked great!
Buena ubicación al aeropuerto
Gran personal Todo el mundo funciona con lo que hay Barato y fácil Cerca del aeropuerto Servicio de transporte las 24 horas Me dieron un check out tarde al llegar después de medianoche. Me guardaron el equipaje después de irme. El precio es justo para viajeros presupuesto ajustado Viejo, olor en la habitación a motel familiar.
I ended up needing to extend my stay twice on very short notice. The staff was very helpful and accommodating.
Good value for the money. Friendly staff. Very comfortable and the room was clean. Worth the money, especially in the high-priced Scrooge market. Lobby and bar were a bit dated. Some noise in the morning from planes taking off nearby. Otherwise excellent value.
Very comfortable bed.
It's been two years since I've stayed here, and the hotel has aged 10 years in that time. Very outdated, hair balls in the beds, dirt in all the corners. Very dim lighting in the room, zero decor. When we went to the dining room for continental breakfast, all they had was bread! Don't go, there are much better options at the same price point. Didn't like anything
We were supposed to call to get picked up at the airport. Call was routed to unanswered tape. Another couple was also calling. They gat thru, someone would come in 15 minutes. Thirty minutes later, someone came. At hotel, he was talking to someone else and said he was supposed to have two others helping him that night for transport, but they did not show up. The room seemed old. The beds were well used and soft and lumpy.
Got there at 2 pm they said an hour before can in room was 4 by the time I got in room , they were bring tewols after we got in room , right 9 am day of check the cards didn't work to get in room ,,, a couple drug deals going on at back door
Convenient to the airport and Gwennies. Fairly priced. No shampoo, few amenities.
The bathroom didn't have exhaustion to air and the smell was terrible. The mattresses were awful and I woke up every day with pain in my back. I stayed in the lower level room which didn't have a view of the floor outside and even in the summer it stayed very cold inside.
I liked that this hotel was close to the airport, McDonald's and a few other places within walking distance and there beds where surprisingly comfortable.
Convenient location Dirty, no doorknob on bathroom door, bedside lamp didn't work, leak from ceiling over tub, pillows flat and lumpy. Employees were mostly friendly and full hot breakfast offered although we don't eat eggs or sausage.
I was not bothered at all during my stay. Traveling for work and just wanting to relax and sleep when not working. There always appeared to be someone at the front desk except when I needed to check out at 3am to go to the airport. The water was really hot which I found amazing. Love a super hot shower after a long day at work. The bed was really comfy I slept great when I was able to. There seemed to be a lot of fighting among the staff. Everyone seemed unhappy and unfriendly. Also a lot of staff members hung around after they were no longer on shift so that was a bit confusing. I saw a baby behind the desk on multiple occasions. I don't dislike babies just found it to be very unprofessional. I smelled pot multiple times walking down the hallways. My room claimed to be non smoking but shelled a lot like stale cigarette smoke especially when the ac was on. They have a very late check in time in which my room still was not ready. After spending 20+ hours traveling I just wanted to sleep but had to wait 4 hours for a room.
Clean rooms. Decent price during peak tourist season. They had rooms available when we needed them!
Nothing No Ac No coffee pot or ice available Open window was only source of air movement with a stick holding it open Window curtain was thin didn't stop the 20 hours of sun Location is next to rr tracks that train runs three times a night blowing horn Did I mention pay extra for having bathroom Only good part was at least it was clean
Nothing.......I will suggest to take out of booking page, was really unbelievable how ugly is please do someting se are ver disappointed. nothing I will not recomended at all
Clean sheets. Hot shower.
Close to airport with shuttle. This place was pretty disgusting. The toilet overflowed and soaked the hallway carpet. The shared shower and bathroom facilities in general were filthy. Far more pubic hair than I cared to encounter. We found a half eaten box of Chips Ahoy and pop bottles under the bed. Pretty sure our neighbors were either buying or selling drugs. And the owner threatened a guest with physical violence when we were checking in. If I payed $30 to stay here I'd been ok with this, not $88.
Getting away from it Smell, dirt, size, no hot water, bed, no closet, filthy carpet, naked windows, populated with brothel women, and overpriced.