friendly reception, early check-in without problem after long night flight, very helpful staff
las instalaciones y el desayuno no
La atención es buena, es agradable, cerca del centro, No hay nada negativo.
Distribución y vistas. Una variedad de opciones de comida. Eficiente de Internet. Aparcamiento. Yo soy neutral en opciones de comida.
que no tenga el desayuno incluido
El hotel goza de una situacion magnifica, tiene unas instalaciones estupendas y no le falta detalle. Justo lo que necesita alguien cuando viaja. También tiene personal que habla español. No
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
Jacuzzi The meal was really expensive downstairs..
Location , friendly staff. The valet service was prompt and professional.
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
I enjoyed Japanese TV show dinner is expensive and not so much delicious
The pillows - all too low and no options.
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
The staff were friendly and helpful.
Ubicacion inmejorable. Habitación muy espaciosa. Buena piscina cubierta climatizada. Nada.
Muy bueno, Excelente calidad-precio
comodidad en ubicacion, centrico, espacioso. Buena vista. desayuno caro para lo que era.
ubicación y variedad de servicios si en mi recibo veo el cobro de una pelicula y no he visto ninguna pelicula y no ha entrado ninguna persona a mi cuarto que haya podido hacerlo. reclamare¡¡
me gusto la ubicacion,la cocina comida muy buena, internet excelente. la atenciòn poco amable
Muy cerca al aeropuerto, para salidas en horarios tempranos es muy util. Está mencionado como 5 estrellas, creo que no tiene el confort de un 5 estrellas, por lo que el precio es excesivo. Te cobran hasta el transporte al aeropuerto.
El traslado del aeropuerto al hotel y viceversa, y muy buen restaurante.
Las instalaciones son estupendas. Muy práctico para ir al aeropuerto con transporte gratuito
close to airport hassle free and free shuttle
Location, walk to airport 1 km. three restaurant in 5 minutes. Maket next by. Way too stingy. Wifi a bit too expensive.
Proximity to the Airport. The rooms were small and the staff were not as friendly as I would have preferred. Overall, it was a good value for money.
Location was perfect. Right near the International Terminal. Shuttle bus available at all hours for a fee. Wifi was very pricey, it should be included in the room rate. Tight rooms with only single pillows, however I do know that I booked a Budget hotel...
Location was good, walk from airport. Room was very clean, hotel neat and clean. Bed comfortable, shower good. Good place to stay if all you want to do is have a convenient place to sleep and shower. No double beds available. Tiny room; no place for luggage, no closet, no toiletries, no cups, $10/day internet, $10 for cold breakfast.
Proximity to the airport and reasonably prized. Excellent transport arrangement (free shuttle bus to airport running every 15 mins); cleanliness of rooms No telephone in room
El servicio es tremendamente excepcional, son excepcionalmente atentos. La anécdota: esperábamos el transporte para que nos llevaran al aeropuerto, pero el taxista no esperó a que saliéramos y, sin siquiera parar, se fue; el jefe de los conerjes salió corriendo calle arriba tras el taxista, y se dejó los hígados en el intento de pillarlo.
buena ubicación, trato muy correcto, gran relación calidad precio no
El hotel está perfecto ubicado, las instalaciones y las habitaciones son inmejorables, el personal está muy dispuesto y es muy agardable. La relación calidad precio es muy buena. No.
Good water views. Excellent response from management to a problem in the hotel.
The hotel recommended things to do and even called a bike rental place for us! We had a great view of the harbor and it's a short walk to ferries and resturants!
Don´t waste your money. We paid more than 600 NZD, the view we were promised to have, we didn´t get. There was a huge ship in front of our balcony as close as we can even read the passanger´s newspapers. We felt like being on railway station, because of terrible noise because of cargo they were loading. Ship left at 9 PM but there was another one in front of our windows at 6 AM till we checked...
Excellent location. Very good accomodation. However poor service in the restaurant: one hour wait before dinner was served, again one hour+ wait for breakfast (two eggs over easy, plus coffee, nothing else). Complained and received apologies; then received free continental breakfasts. See above regarding service at the restaurant.
Friendly staff nothing is to much trouble The pole in the bedroom
location is where the praise begins but also sadly ends there. It was a little annoying to not find a toothbrush in the bath! Also, do hotels still use bar soap?
the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful. One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.
I think the french approach is good but dont over do it which happens when having a meal in the resturant
Great staff, wonderful room!!! :0)
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.
A good standard, professionally run. No
Conveniently near shopping points
Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.
Staff was very helpful, concierge service was really good.
good nd ideal location staff courtesy sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew
Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.
Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful. Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.
being right in the middle of the city hotel was fine
My second stay in a month and I'm still impressed. Excellent service all round. The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc
A very new therefore modern and well appointed hotel adjacent to the international airport. Very convenient for those who need to overnight before flying. Someone had switched off the fridge - the beer was hot!
Decor, gym, breakfast, Proximity
Staff was very professional, friendly and helpful in answering our questions regarding nearby shopping, dining and airport information. Rooms were modern in design, but still very comfortable. Gorgeous view of the sunset over the harbor was unexpected for a hotel directly across the airport. We never once heard sounds of air traffic despite being directly adjacent to the airport. The television channels were limited.
We love this place as it is right at the airport and there aren't any other hotels that are right there. There is drop off parking at the hotel but you will have to arrange long term parking through them or directly with the Auckland airport. My only real gripe is that we didn't manage to get any deals that they offer as they seemed to finish early. We found a cheaper rate and the website of the hotel mentioned that they will offer a cheaper rate. We phoned the hotel but they wouldn't do this. We ended up booking it through the ZenHotels website. We did have an issue with the payment of the room but using the ZenHotels Android app we made a call to them and it was sorted.
Location! I just walked 50 feet from the international terminal and I was there. Nice too that the public bus stop is right there too. Pricey! I believe that the pricd was more than any others near ghd airport. I was traveling solo and getting in late do opted for this Novotel.
Very quiet location and close to CBD
Location - close to Parnell. Free car parking. Fairly priced Lighting in room was quite dark.
The staff were very cheerful, friendly and helpful. All needs were attended to and they went out of their way to assist with all enquiries. The location was excellent as it was close to the city and shopping, but in a quiet area. The cafe and restaurant were very good. The television could have been larger
Access to the city and imenities around the area. Also the conference i attended was at the hotel. The reception I recieved was not overly welcoming. i felt rushed.
The spacious comfort, the great location in Parnell, and the availability of parking. No
Excellent location, clean and tidy
good value for money, spacious, clean, friendly staff and great location no
I liked the fact that it was open 24 hours and no fuss, breakfast next door and good views
Excellent proximity to City & Motorway. Nice locality where good night`s sleep is assured. Nothing of significance.
Good standard and good room facilities. Hotel catering above average also. Locaction good for city centre.
We had transit layovers in New Zealand and this hotel was chosen because of its close location to the airport. My wife and I used the same hotel a week apart and had a very positive experience. The amenities were that of a business hotel. We had different room options because my wife was traveling with one extra person. Both rooms met our expectations. The restaurant served three breakfast choices for a reasonable price and the food was served buffet style. There was a bus that looped from the airport to the hotel, $, round trip. Depending on when you arrive, there may be a bit of a wait at the airport for pick up. If you need to spend a night in Auckland, New Zealand, this place should suit your needs. FYI, an airport hotel in New Zealand is not the same as an airport hotel in the United States. It is off site and may be a couple of miles away. A security tip - if you are in a ground floor room, check the sliding door to the outside to make sure it is locked. My wife's wa...
Check in staff were really helpful and friendly and gave us directions to the airport to avoid the roadworks. Navigation around the hotel - hard to find your room
We received confirmation for a garden view room and got a room overlooking the back lot and garbage bins. The hotel changed our room, but we got a smaller bed.
Had a great stay at the hotel. I booked this hotel for it's proximity to the airport and the convenience of being able to take the bus from the airport to hotel. Was very pleased with the hotel service. Definitley recommend this for anyone who needs a good place to spend a night between flights.
Stayed one night in transit from Australia back to the USA. This is a solid, value-minded, business class hotel. The room was clean, the furnishings were practical, and the bed was comfortable. The cab fare from the airport to the hotel at $ seemed a bit high, but it was after midnight and I did not want to wait on the shuttle. The shuttle back to the airport at $ was adequate. This hotel is a good alternative to a downtown Auckland hotel for a one night transit stay.