Location The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
Walking distance to alamadome for events. sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Great location for the money. Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Everything is good If you are going to advertise free breakfast then do it
Was convenient to Riverwalk and Alamo. Walking Distance. The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Nothing to like here. The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
Overall nice clean hotel for the price That we had to pay $15 daily for parking
Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained. Old and worn.
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone! Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
old hotel not really well kept. furniture was stained There are nicer hotels in San Antonio for the same price. This was a $50 hotel not a $100 one.
The breakfast is a great value and great selection of items which included fresh fruit. It's a nice room where the breakfast is meant to be eaten. The breakfast preparation staff member, Jennifer, was very nice and accommodating. When I arrived to the hotel lobby about 8:30pm on a Tuesday night, there were 4 non-threatening drunk people loitering in the lobby. After checking in, I needed to use the business center to print my flight boarding pass for the next day. The business center, small room adjoined to the lobby w/ 2 computers, had 2 very loud obnoxious adults on those computers loudly talking with one another in an argument. I wasn't patient to wait for them to leave; fortunately the hotel rep allowed me to use one of the computers behind the counter under her supervision to print my boarding pass. I stayed only 1 night. My room was on the 3rd floor in the middle of the hallway. It was VERY noisy! People constantly talked loudly while walking in the hallway past my room during evening and nighttime hours. Many people allowed their doors to slam shut during evening and nighttime hours. Then there were several times during the evening/night when small children were running down the halls making noises. It was difficult to get peace and quite during sleeping hours, which is the whole purpose of staying in a hotel. Needless to say though I was hoping to sleep peacefully, I wasn't able to sleep well at all. The exhaust fan in the bathroom didn't work, disallowing foul bathroom odors to be evacuated. I didn't like that the bathroom sink is actually located next to the hotel room door, outside of the bathroom, just as you walk into the hotel room. It's an awkward location. I paid in advance for this room. When I checked in, I noticed that the nightly rate was $20 less. If I had not pre-paid for the room, I would have saved $20. The staff would not provide any reimbursement.
The beds were SO comfortable. It was clean, smelled good, and rooms were a good size. I'm a light sleeper and didn't notice any noise. The blackout shades kept the room dark and cool which was nice. There aren't many food options in the area, but we wanted to be near the AT&T center, which we were. No complaints about the hotel itself though
Hotel is super clean (spotless!) and modern, with free unlimited Wifi and friendly and helpful staff. There are complimentary maps of the downtown area at the front desk. Our King room was well-appointed (mini fridge, ironing board, air conditioner, microwave, coffee maker - which I didn't use) and my husband wanted me to mention that it always smelled good. Bed was comfortable as well. Much more budget friendly than the hotels right in the heart of the Riverwalk. About less than a mile walk to the central downtown area, which can be a bit more daunting when the weather spikes or drops (it was 32 one morning when we ventured out for breakfast). Easy access to the Alamodome and amtrak station, though. Since it's close to the Amtrak station you can hear the train blow its horn, but it was only in the morning (a reasonable time - nothing horrible) and we ended up using it as a secondary alarm clock. No bar or restaurant onsite but we didn't need any of that and tons of places in San Antonio deliver so the lack of room service wasn't off-putting. Would definitely stay here again!
First, City View overbooked. This was not communicated to Kayak, so after traveling when I arrived at 3AM, a very disgruntled employee stormed out of the back and told me through the locked door to leave, they have nothing for me. After statng that I have a reservation, and showing him the confirmation, he told me that "Kayak" overbooked them and to leave or he would call the police. You read that correctly. I asked for his name, which he refused to give to me. After asking again to look at my confirmation, I decided at this point I did not want to give them my money after this experience. We left and were forced to travel 2 hours home after a very long day and night already spent traveling. I called City View moments after leaving to again try and get the employees name, but was hung up on. I will say Kayak handled this situation beautifully, even going as far as to cal me to make sure we were accommodated. This was not a miss on Kayak's part, it was City View first for not notifying Kayak or myself of the overbooked rooms, and second, for handling the manner upon my arrival so terribly.
Easy to find... right on frontage of major highway...easy to travel to downtown san antonio....very clean, comfortable and spacious room...free breakfast...free internet There was nothing i didnt like.
Not much. This was NOT a 3 star hotel. It would have been a fair deal at half the price.
The food was really good over all its a good place for family just getting started on travels and looking to save money. it was not clean as it should have been services was not as professional
The lady at the check-in desk was the only thing my friend and I liked about the hotel. Half of the lights didn't work. Beds were dirty. Rooms were dirty. The lamp in the room looked like it had been through a few hotel room brawls. The bathroom was dirty. The room smelled awful and shady people hung around and stopped by the hotel even if they weren't staying there. This hotel is in such a bad area and has such horrible clientel, they run your license plate number when you check in. For two young girls I would not recommend this hotel unless armed. Seriously. We checked in, got one look at the room and checked out. We stayed at a better, safer hotel.
Jut needed a place to sleep and dress. It served my purpose. Problems with the door not working properly and heater was a little nosy.
Three of four lamps didnt work, one was even in pieces leaning against the wall. The phone in the room did not work either. Dead bugs on the floor, I understand its Texas but this was ridiculous. Restaurant is closed and so is the bar even though it is advertised online as being there. So much wrong here to even list.
For the location ~1 mile from the River Walk and Alamodome, it was a great price. Nothing fancy, but the rooms were clean, and the bed was very comfortable. It doesn't have special amenities, but for a quick visit, it was a great spot.
I liked the location of the hotel, it was within walking distance of everything I needed and had bus stops right outside. The bus comes by every 15 min. My stay was very comfortable, no amenities though. The hotel is a non-smoking hotel but my room smelled strongly of smoke, especially inside the bathroom.
Es cómodo y limpio. Buena atención
La ubicación no es mala y los waffles del desayuno buenísimos La higiene. Los pasillos muy sucios
Nada La habitación tiene ratas, cucarachas, las sábanas manchadas de sangre... Sucio sucio sucio!
El lugar es un tugurio.
Ni tan cerca ni tan lejos del downtown, de facil acceso,algo retirado del Six Flags, pero por el precio, comodidad y accesibilidad, vale lapena para quienes no tienen mucho presupuesto. Quiza que luzca algo viejo, pero finalmente eso pasó a segundo plano, por los paseos que hice en familia, no pasé mucho tiempo en el hotel
precio las empleadas del aseo,molestando desde 1 hora antes del check out
El hotel no me gustó, caro para las condiciones y la ubicación. El hotel requiere mas mantenimiento y limpieza, las habitaciones están llenas de hormigas. El personal trató de mejorar la situación pero no había que pudieran hacer.
Ubicacion Un poco sucio y retirado del Downtown
Esta bien la ubicacion, el precio. La red inalambrica para internet, el lugar para el desayuno,
nada el lugar y su entorno no estaban limpios la puerta de la habitacion estaba reparada pero se veia que fue quebrada a patadas por alguien y eso no te da sentido de seguridad
Nada Estaba sucio y era ruidoso y necesitan un aerosol para los bichos
No me gustó que las fotos eran unas y el hotel era feo y hubo gente que ví metió animales a sus habitaciones que asco!!!
Ubicación y Precio Esta ya muy descuidado y maltratadas las habitaciones.
Las imágenes que aparecen no se parecen en nada. En nuestro cuarto y familiares encontramos cucarachas. Mala atención del personal, no aprecio una reservacion y no nos apoyaron en nada
Lo conveniente de su ubicacion Los muebles son un poco anticuados
Ubicacion El servicio del personal de recepcion Nocturno
thin walls, you can hear everything from the room next door to the traffic o the highway. i don't even think the room ever went up to temp poor insulation, noisy, took the attendant longer to acknowledge me than it did to book the room.
The staff was friendly, that was the only good thing about this motel. The shower handles were not clean, you could tell they have not been clean for a long time. There was roaches. It was disgusting. Roach crap on the microwave, roaches in the microwave. It was NASTY!!! I would never stay here again. I DONT NOT RECOMMEND!!!
Hotel has a decent location I didnt like anything about this hotel
Closeness to military base I had 2 rooms. One cleaned but no clean towels. Other room not cleaned at all
The room Location , train was close by
This guest did not leave comments about this hotel.
The bed was too hard
The location was close to the AT&T center. The room had a strong smoke odor, there was a bug near the bed. Overall the room wasn't very clean.
The room had a modern look to it. The water pressure in the tub and the sink was bad. The tub got full of water too quickly, and the water in the sink squirted out.
Good location They didn't do our beds
The first room the bed sheets were stained. I was moved room and that bed had even bigger stains on the sheet even some cigaret burn, even though it was a non smoking room.. It was a really bad experience staying here.
Good enough for the price.
The location was convenient for downtown and the riverwalk. I disliked EVERYTHING else!!! I don't understand why anyone would give this hotel a good review. First off, there was a lot of construction going on right in front of the hotel, which I know is not their fault, but still very inconvenient. The facade of it was horrible (must've been enhanced with Photoshop for the web). The employee at the front desk didn't quite know what she was doing and took forever to check us in. The room was horrible. Very outdated and could have been a lot cleaner. In fact, I had to take a towel back to the front desk because it had stains on it. Also, I found hair that did not belong to me or my family members in a couple of different places. The bottom line is...DON'T STAY AT THIS HOTEL!!! I suggest somewhere near the airport or medical center. It will be convenient enough and won't cost as much as staying downtown or on the riverwalk.
Close to where I needed to go
Staff were polite and helpful. Room and hotel property was substandard for cleanliness and maintenance. Our room clock never worked and we asked for a new clock every day for all three nights we were there and they didn't seem to have one to replace it. We rely on a clock at night.
It's close to the downtown area. The river walk and the city parks are all close. The room was very nice and the people working there were very friendly. Not really. I would definitely stay there again.
Great location. The staff is friendly .. The room was okay for it's price The bathroom smelled like urine , the pillows and bed were not comfortable , the cover sheet were smelly too
Front of house staff was very nice and the room was very clean.
I was there for Fort Sam Houston's AIT graduation and the location of the hotel is within 2 miles of the visitors center. The room was very clean and the front desk staff was extremely helpful and pleasant when I had questions about directions.
clean rooms, comfy bed, great customer service, great price, safe-feeling part of town nope
Clean room with couch, microwave, iron w. iron board. Great location. Freezer should be de-iced for the refrigerator get cooler.
Close to the Alamo and Riverwalk Breakfast sucked and the towels were cheap
Nothing it was nasty! The bathroom was dirty The toilet has pee on it I had to clean! Towels were dirty! It was just gross!
Estaba rica la cama No me gusto el servicio malo y no me hicieron la habitación una noche porque deje una playera arriba de la cama. El control remoto de la tele no servia el aire acondicionado era insuficiente para la habitación no servia lamparadel buró
Concepto familiar, personal de limpieza amable y servicial. ofrecen desayuno continental y lo retiran muy temprano ademas de estar muy pobre. En el cuarto habia muchas hormigas
La habitación que nos asignaron la encontramos sumamente espaciosa y cómoda; los servicios de la misma funcionales y en general consideramos que es agradable y podemos pensar en volver
Habitaciones remodeladas, buena ubicacion. El desayuno muy escaso, el pasillo con mal olor, demasiado ruido aire acondicionado.
poca amavilidad de el personal administrativo, su poca disponivilidad para entender o hablar el español,nunca cumplir con horario de desayuno.
La habitacion fue excelente La ubicacion es perfecta, sin embargo la direccion proporcionada mediante el mapa me parece incorrecta o muy enredada, al llegar a la salida 167 que marcaba el mapa proporcionado por el hotel tarde en localizar el lugar aproximadamente 45 minutos
Buena relación costo - beneficio. Tranquilo con buen acceso a la 35. Mi cuarto tenía la cama un poco maltratada, el telefono no se escuchaba al recibir llamadas.
su situación céntrica, muy limpio, los cuartos amplios con exelente servicio, las camas muy buenas, limpias y su precio no
La habitacion muy cómoda. Buena localizacion si vas en coche. E desayuno no es continental. Es una pequeña cantidad de cereales, leche, zumo, café y tostadas, sin sitio donde tomarlo
La zona donde esta situado y las instalaciones. Pedir mejor pisos altos. Parking es muy caro y tardan mucho en traerte el coche.
Al viajar sin vehículo nos resultó buena ubicación para utilizar transporte público. El servicio de shuttle no lo proporcionan adecuadamente.
Me parece que es un precio economico en referencia a otros hoteles. No es tan cerca del centro como lo indican. Los dueños son gente amable y hospitalaria. Cuenta con refrigerador y horno de microondas y estacionamiento gratuito. La regadera tenia un tapete muy sucio ,no me agrado. Se acabo el jugo de naranja temprano y ya no sirvieron mas.
El personal muy amable y servicial el transporte a el down town cortesia del hotel.
No me gusto nada esta muy feo y sin mantenoimiento y el precio fue mas alto del que reserve con ustedes No me gusto nada
nada, esta sucio y salio una cucaracha en la habitación la limpieza y que se ve un hotel sin mantenimiento