Was convenient to Riverwalk and Alamo. Walking Distance. The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Great location for the money. Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone! Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
Overall nice clean hotel for the price That we had to pay $15 daily for parking
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Perfect for a night in downtown SA.
Nothing to like here. The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Everything is good If you are going to advertise free breakfast then do it
Walking distance to alamadome for events. sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Location The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
First, City View overbooked. This was not communicated to Kayak, so after traveling when I arrived at 3AM, a very disgruntled employee stormed out of the back and told me through the locked door to leave, they have nothing for me. After statng that I have a reservation, and showing him the confirmation, he told me that "Kayak" overbooked them and to leave or he would call the police. You read that correctly. I asked for his name, which he refused to give to me. After asking again to look at my confirmation, I decided at this point I did not want to give them my money after this experience. We left and were forced to travel 2 hours home after a very long day and night already spent traveling. I called City View moments after leaving to again try and get the employees name, but was hung up on. I will say Kayak handled this situation beautifully, even going as far as to cal me to make sure we were accommodated. This was not a miss on Kayak's part, it was City View first for not notifying Kayak or myself of the overbooked rooms, and second, for handling the manner upon my arrival so terribly.
Hotel is super clean (spotless!) and modern, with free unlimited Wifi and friendly and helpful staff. There are complimentary maps of the downtown area at the front desk. Our King room was well-appointed (mini fridge, ironing board, air conditioner, microwave, coffee maker - which I didn't use) and my husband wanted me to mention that it always smelled good. Bed was comfortable as well. Much more budget friendly than the hotels right in the heart of the Riverwalk. About less than a mile walk to the central downtown area, which can be a bit more daunting when the weather spikes or drops (it was 32 one morning when we ventured out for breakfast). Easy access to the Alamodome and amtrak station, though. Since it's close to the Amtrak station you can hear the train blow its horn, but it was only in the morning (a reasonable time - nothing horrible) and we ended up using it as a secondary alarm clock. No bar or restaurant onsite but we didn't need any of that and tons of places in San Antonio deliver so the lack of room service wasn't off-putting. Would definitely stay here again!
Three of four lamps didnt work, one was even in pieces leaning against the wall. The phone in the room did not work either. Dead bugs on the floor, I understand its Texas but this was ridiculous. Restaurant is closed and so is the bar even though it is advertised online as being there. So much wrong here to even list.
El hotel no me gustó, caro para las condiciones y la ubicación. El hotel requiere mas mantenimiento y limpieza, las habitaciones están llenas de hormigas. El personal trató de mejorar la situación pero no había que pudieran hacer.
La ubicación no es mala y los waffles del desayuno buenísimos La higiene. Los pasillos muy sucios
Ubicacion Un poco sucio y retirado del Downtown
solo que fue economico en comparacion con otros hoteles esta lejos del area turistica, no hay tiendas importantes cerca ni centros comerciales, el aspecto del hotel es viejo.
precio las empleadas del aseo,molestando desde 1 hora antes del check out
No me gustó que las fotos eran unas y el hotel era feo y hubo gente que ví metió animales a sus habitaciones que asco!!!
nada el lugar y su entorno no estaban limpios la puerta de la habitacion estaba reparada pero se veia que fue quebrada a patadas por alguien y eso no te da sentido de seguridad
Esta bien la ubicacion, el precio. La red inalambrica para internet, el lugar para el desayuno,
Es cómodo y limpio. Buena atención
Ni tan cerca ni tan lejos del downtown, de facil acceso,algo retirado del Six Flags, pero por el precio, comodidad y accesibilidad, vale lapena para quienes no tienen mucho presupuesto. Quiza que luzca algo viejo, pero finalmente eso pasó a segundo plano, por los paseos que hice en familia, no pasé mucho tiempo en el hotel
For the location ~1 mile from the River Walk and Alamodome, it was a great price. Nothing fancy, but the rooms were clean, and the bed was very comfortable. It doesn't have special amenities, but for a quick visit, it was a great spot.
I liked the location of the hotel, it was within walking distance of everything I needed and had bus stops right outside. The bus comes by every 15 min. My stay was very comfortable, no amenities though. The hotel is a non-smoking hotel but my room smelled strongly of smoke, especially inside the bathroom.
No me gusto nada esta muy feo y sin mantenoimiento y el precio fue mas alto del que reserve con ustedes No me gusto nada
nada, esta sucio y salio una cucaracha en la habitación la limpieza y que se ve un hotel sin mantenimiento
Las imágenes que aparecen no se parecen en nada. En nuestro cuarto y familiares encontramos cucarachas. Mala atención del personal, no aprecio una reservacion y no nos apoyaron en nada
Ubicación y Precio Esta ya muy descuidado y maltratadas las habitaciones.
Lo conveniente de su ubicacion Los muebles son un poco anticuados
Ubicacion El servicio del personal de recepcion Nocturno
The location was convenient for downtown and the riverwalk. I disliked EVERYTHING else!!! I don't understand why anyone would give this hotel a good review. First off, there was a lot of construction going on right in front of the hotel, which I know is not their fault, but still very inconvenient. The facade of it was horrible (must've been enhanced with Photoshop for the web). The employee at the front desk didn't quite know what she was doing and took forever to check us in. The room was horrible. Very outdated and could have been a lot cleaner. In fact, I had to take a towel back to the front desk because it had stains on it. Also, I found hair that did not belong to me or my family members in a couple of different places. The bottom line is...DON'T STAY AT THIS HOTEL!!! I suggest somewhere near the airport or medical center. It will be convenient enough and won't cost as much as staying downtown or on the riverwalk.
I did like the fact that it had 2 beds and a microwave to heat my baby's food. People up front was nice staff. But fair for the price. Like 5 min from the AT&T Center. Not clean at all.......I was scared to lay my kids in bed. Needs so much detail cleaning . The elevator would run and the doors would be barely closing. Also the elevator was only one and on the other side of the hotel. I was scared it would leave us stuck. Very old elevator needs so much maintenance. The hotel was very hot and our room AC made a loud noise. I had to buy a spray so it could smell fresh. Bathroom was too small only 1 person fits and with kids it's not a good thing and once again very dirty. One lamp did not work and the main light was at the entrance of the door. The small table with lamp stopped working while I was in the middle of doing my make up. But the next day they fixed it. I tried calling front desk a couple time I was putt on hold they forgot about me. pool was good can't complain. I did not like the location of the hotel very ghetto neighborhood. Didn't like when we where in the pool and some guy sat down and drank a beer while looking at us and with a smirk o n his face!! Very disturbing!!!!!! Also the fact that there where so many glass beer cans every where in the grass in the outside side door. lets just say not kid friendly place.
Staff was very friendly had a 2 night stay and had great room service Was charged more than what I had gotten the room for other than that it was a great two night stay
Room was very clean...beds were comfortable!!! They don't serve breakfast anymore
It was mentioned online that there would be breakfast provided...lie. No breakfast! However, good stay for the money. good for a bachelor but not good for a family due to the lack of family necessities. The reason that I choose this hotel at the time was because it was the cheapest hotel with breakfast included(Which it did not). So, I guess I get what I pay for right? However, I would not have got this hotel if it did not say online that breakfast was included. no bueno.
Good location They didn't do our beds
The room had a modern look to it. The water pressure in the tub and the sink was bad. The tub got full of water too quickly, and the water in the sink squirted out.
The staff was friendly, that was the only good thing about this motel. The shower handles were not clean, you could tell they have not been clean for a long time. There was roaches. It was disgusting. Roach crap on the microwave, roaches in the microwave. It was NASTY!!! I would never stay here again. I DONT NOT RECOMMEND!!!
Hotel has a decent location I didnt like anything about this hotel
thin walls, you can hear everything from the room next door to the traffic o the highway. i don't even think the room ever went up to temp poor insulation, noisy, took the attendant longer to acknowledge me than it did to book the room.
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The room Location , train was close by
The first room the bed sheets were stained. I was moved room and that bed had even bigger stains on the sheet even some cigaret burn, even though it was a non smoking room.. It was a really bad experience staying here.
Good enough for the price.
The bed was too hard
Closeness to military base I had 2 rooms. One cleaned but no clean towels. Other room not cleaned at all
The location was close to the AT&T center. The room had a strong smoke odor, there was a bug near the bed. Overall the room wasn't very clean.
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Ww found a bug in the room.
Close to the Alamo and Riverwalk Breakfast sucked and the towels were cheap
This guest did not leave comments about this hotel.
It's close to the downtown area. The river walk and the city parks are all close. The room was very nice and the people working there were very friendly. Not really. I would definitely stay there again.
Clean room with couch, microwave, iron w. iron board. Great location. Freezer should be de-iced for the refrigerator get cooler.
This guest did not leave comments about this hotel.
I was there for Fort Sam Houston's AIT graduation and the location of the hotel is within 2 miles of the visitors center. The room was very clean and the front desk staff was extremely helpful and pleasant when I had questions about directions.
It had easy access Not the best part of town, clock didn't work. Pillows looks like they had been used. guess you get what you pay for.
Room space and two beds Noise from train and highway. Smells bad in the restroom
Great location. The staff is friendly .. The room was okay for it's price The bathroom smelled like urine , the pillows and bed were not comfortable , the cover sheet were smelly too
La habitacion fue excelente La ubicacion es perfecta, sin embargo la direccion proporcionada mediante el mapa me parece incorrecta o muy enredada, al llegar a la salida 167 que marcaba el mapa proporcionado por el hotel tarde en localizar el lugar aproximadamente 45 minutos
poca amavilidad de el personal administrativo, su poca disponivilidad para entender o hablar el español,nunca cumplir con horario de desayuno.
Concepto familiar, personal de limpieza amable y servicial. ofrecen desayuno continental y lo retiran muy temprano ademas de estar muy pobre. En el cuarto habia muchas hormigas
La habitación que nos asignaron la encontramos sumamente espaciosa y cómoda; los servicios de la misma funcionales y en general consideramos que es agradable y podemos pensar en volver
Buena relación costo - beneficio. Tranquilo con buen acceso a la 35. Mi cuarto tenía la cama un poco maltratada, el telefono no se escuchaba al recibir llamadas.
Habitaciones remodeladas, buena ubicacion. El desayuno muy escaso, el pasillo con mal olor, demasiado ruido aire acondicionado.
Estaba rica la cama No me gusto el servicio malo y no me hicieron la habitación una noche porque deje una playera arriba de la cama. El control remoto de la tele no servia el aire acondicionado era insuficiente para la habitación no servia lamparadel buró
Al viajar sin vehículo nos resultó buena ubicación para utilizar transporte público. El servicio de shuttle no lo proporcionan adecuadamente.
La habitacion muy cómoda. Buena localizacion si vas en coche. E desayuno no es continental. Es una pequeña cantidad de cereales, leche, zumo, café y tostadas, sin sitio donde tomarlo
El personal muy amable y servicial el transporte a el down town cortesia del hotel.
su situación céntrica, muy limpio, los cuartos amplios con exelente servicio, las camas muy buenas, limpias y su precio no
La zona donde esta situado y las instalaciones. Pedir mejor pisos altos. Parking es muy caro y tardan mucho en traerte el coche.
Me parece que es un precio economico en referencia a otros hoteles. No es tan cerca del centro como lo indican. Los dueños son gente amable y hospitalaria. Cuenta con refrigerador y horno de microondas y estacionamiento gratuito. La regadera tenia un tapete muy sucio ,no me agrado. Se acabo el jugo de naranja temprano y ya no sirvieron mas.