The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
La ubicación lo es todo. El Omni La Mansión está en una ubicación perfecta cerca del río sin las multitudes de los hoteles de convenciones. El servicio era de primera clase y la comida era fabulosa.
Muy buena ubicación No hay aire acondicionado en los pasillos, el aire acondicionado en los dormitorios no funcionaba muy bien. Tiene que reformarse
La piscina era un poco sucia
70 dólares por aparcar una noche? En el mismo hotel que reservamos las habitaciones? Que es ridículamente caro.
The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy. The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.
Location Bathroom was filthy, the food in the restaurant was terrible
Staff very friendly. Air conditioning was very noisy.
If you are a Marriotts reward customer you will be treated much worse then you are normally a custom too because you used Expedia or kayak. Book direct get treated nicely